I came to this convenient care thinking that I would be seen by a physician. I don't really care…read morefor urgent cares, but I might have to rethink this next time. Very slow moving and you don't get a doctor you get a NP. I called my doctor before coming here and I had the opportunity to see the nurse practitioner at her office, but I opted to come here thinking it maybe quicker Service but my appointment time for the nurse practitioner came and went and I'm still waiting to be seen. Terrible.

I've been utilizing this medical office for YEARS. Main reason is that with the type of location…read morethey are, they charge insurance the same rate as a Dr office, but you can typically get in same day like an urgent care. That's important as last time I tried to get into my Dr office thinking I maybe had a sinus infection, they only appt they could get me was more than a week away... Some of the services are limited compared to an urgent care, but they are great for the basics: sprains, flu, sinus infections, strep, aches, etc. Currently you have to sign up for an appointment. This can be done online which is nice. This does change from time to time though, sometimes they do walk ins. I always call in advance to ask. Dr Tim Moore has been helping me here for more than 10 years. He is kind, patient and very knowledgeable. I've also been helped from a female Dr in the last couple of years - I was also pleased with her service. So why the 4 instead of 5? Simple things... last time I called they told me you had to schedule an appt and could only schedule same day. NO mention at all that I could do it online and when you do you don't have to wait until the next day. Be proactive, if someone is already sick they aren't trying to guess and figure things out or wait and wait. Also the front desk can be confusing. One side is for an actual Dr office, the other side is for Convenient Care. This is not clearly labeled.

Unfortunately, my experience at this urgent care reflected what several previous reviews have…read moredescribed. The front desk staff member, Tammie, was condescending, unwelcoming, and passive-aggressive throughout our interaction. When I attempted to provide my son's insurance information, I was told nothing was needed because everything was already handled. However, when I presented the insurance card, it was clear my information had not been added. When I asked if it could be updated, I was told there was nothing she could do. She also appeared visibly annoyed and rolled her eyes when I asked her to verify address details. To be fair, the physician was kind, prompt, and provided good care. She is also the reason I gave three stars instead of one. However, first impressions and front desk interactions matter. If the goal is to create a more welcoming and patient-centered urgent care environment, I would strongly encourage attention to the front desk experience.

WORST urgent care you can ever go to. the most unfriendly people working the front desk and overall…read moreterrible experience. can't even get a hold of the place calling the number to try and talk to someone about the people they have working there. never would recommend to anyone.

I came in to do a culture that was ordered by my doctor. I didn't know where I was going and had 3+…read moreemployees pass me without offering to help direct me at all. Once I found where to go, the lady that registered me was very kind and helpful (Shannon, thank you). After i got registered, I waited in the hallway for OVER an hour to complete my urine culture. When I got in the bathroom and opened the container to put my culture in, there were TWO other urine cultures in the container - UNLABELED! How are they supposed to know who's culture belongs to who - if they're not labeling the cultures prior to being completed AND not being on top of collecting the cultures after they're completed?! Very negligent of the staff here, and I hope I don't have to go to this location again for labs.

After four years, My family has decided to change doctors…read more As mentioned in other reviews, the front desk is bizarrely hostile. I don't need and you aren't qualified to give me lip about having questions for the doctor, thank you. But most of all, the doctors are also weird. For almost two years the pharmacy had to call my prescriptions in every month. Because... Doctor Keller just couldn't seem to fill them correctly. And I mean, didn't fill them, put an amount of pills it isn't manufactured in, prescribed them for the wrong month, every month it was some other issue that never should have been. She also ignored my protests at a mole removal and just took it off. Which, was going to get done, but while I'm sitting there saying "I don't want you to do it", you'd think a PHD would get the hint and stop leaning me back and saying it's fine we'll just do it now. I forget the male doctors name, as I haven't seen him, but he was so rude and condescending over the time that my father saw him that he didn't even go to the doctor for a while. My mother has used everyone else in the practice to try to find someone without such a bizarrely dismissive attitude, and she wasn't able. She went in for almost two years trying to find out what was wrong with her stomach, and was misdiagnosed or told she was imagining it by everyone in there. And billing? Always manages to be wildly expensive and out of network. It seems every trip manages to cost me $200 or more. And I have some of the sweetest insurance money can buy. Not sure what has caused this office culture, but there are plenty of doctors in ofallon. You don't need to deal with this one.

They saw me 30 mins before they closed and I did not feel rushed. I was not there for anything…read morecomplicated, but still. They were very nice.

Absolutely the best and prompt care for my wife who injured her elbow. Highly recommended.read more

Very excited to go on my journey of healing with an office that treats you like a person and not a…read morenumber. This is exactly what I've been looking for in a Doctors office.

From the owner: Individualized Precision Medicine, Soliman Auricular Allergy Treatment (SAAT)…read more Services Family Medicine, Alpha-Gal Syndrome, Medical Aesthetics, Menopause Treatment, Platelet-Rich Plasma Injections, Platelet-Rich Fibrin Injections, Allergy Testing, DOT Physicals, Vasectomies, Vitamin Injection Therapy, Hormone Replacement Therapy, IV Vitamin Infusions, Health Consultations, IV Therapy, Alma TED Hair Loss Treatment, Weight Loss Medicine Brands BioTe, EnsoDoctors, Semaglutide, Tirzepatide Business Description Welcome to New Freedom Family Medicine, your trusted wellness center in O'Fallon, MO, since 2017. We specialize in individual precision medicine, offering services like allergy testing and hormone replacement therapy. Committed to providing a premier healthcare experience, we look forward to partnering with families in Hermann, Pacific, and Union. Open by appointment only on Monday, Tuesday, and Thursday, we invite you to call us today and schedule your appointment! Certifications Certified BioTe Provider, Hospice Care Trained, MD, Soliman Auricular Allergy Treatment (SAAT) Associations Direct Primary Care Alliance, Hermann Area Chamber of Commerce, National Board of Physicians and Surgeons (NBPAS), O'Fallon Chamber of Commerce, Union Area Chamber of Commerce, Washington Chamber of Commerce

The staff and nurses were exceptional, but Dr. Wetzel(sp) was absolutely valueless. All he did was…read morewalk in the examining room and said he was not giving me any antibiotics and to go home. As I kept getting sicker, I went to my GP @SSM. I received antibiotics, xray of my lungs, steroids and an inhale. I HAD PNEUMONIA! Then Mercy did not bill the correct insurance company. This place is off my medical needs list forever.

Worst experience ever. Billing is a joke. Charged over $500 four months after treatment. We had…read moreused them before several times for just our copay. We were never told anything about a huge charge. Also my husband had to end up going to his own doctor a few days later because they misdiagnosed him. Will never use them again. Also my husband and daughter went within a day of each other. Same diagnosis but treatment plan was complete different.

Came here and the physician spoke to me for two minutes said there's nothing they can do about me…read morenot feeling well and that I'll be sick for the next few days, and to also take Tylenol. Zero care, spoke fast, and seemed incredibly dismissive. I'll be seeing if I can get a refund on my copay.

Avoid this place at all costs, especially if you got hurt at work. The first time I went in was…read moresuch a pleasant experience, had a nurse practitioner of some sort named Lori, there are 2, one is really nice, other one has no business being in any service industry. I had a big metal door at work slam shut on my shoulder, caused a lot of pain. Went to there not knowing they closed at 8, was 7:20. I felt bad because of the lateness but when this grinch came around the corner and started in with, "why are you here?," "we don't do worker's comp after 6", " I am going to make sure your work knows what time you got here" then the crazy part I had to see her for my injury. The bed side manner just escalated from there. Told what happened and was told the only reason my shoulder hurts is because I was slouching. Sure it was. there was a lot of other things that happened, and since this is being typed one armed, I can't go into that much detail. Then today I saw a peach of a dr. dr car, no clue if spelled right, but that is about as much care as he took with me. his entire premise is that, "well it is getting worse and not better and being slammed by a door is just a minor injury and therefore since we have no clue we will just release you." have to keep that money rolling in from the worker's comp company so who cares about what is really happening with the pateint.

The staff were all nice but WOW the wait time was ridiculous (2.5+ hrs with an empty waiting room)…read more We made an appt and from the time we entered the building (5:51 pm) til the time we saw the doctor (7:48 pm) it was 2 hours! It was a Sunday evening with no one else in the waiting room and 2 families left while we were in the waiting room. All we needed was some scripts and a shot administered which took an additional 20 minutes. By the time we were handed our paperwork and walked out it had been 2.5 hrs total. Polite staff but due to the wait times alone I would prefer to not give this place our family's business.

The Good: The staff is pleasant and professional…read more The waiting room is ok The prescription was fill at the location-big plus The Bad: THE WAIT. We scheduled a time to be seen on line and still waited well over an hour to go to an examination room where we waited to be seen. Unfortunately we had to return twice for further treatment (which was appropriate). But that meant we had to wait again...twice! Example-4:00 appointment we arrived early to be safe...sent to examination room at 4:40. Still waiting at 5:07. Still waiting at 5:20. Still waiting at 5:30...5:40... They either need more rooms or more staff. Not planning to return.

I came in and dealt with Sruthi a manager and Brandon the operations manager. I had the attached…read morecoupon and they refused to honor it. Sruthi both demeaning and very rude. Brandon the operations manager had to tell Sruthi several times to stop arguing with me. I had corporate on the phone and thankfully they could hear her arguing in the background and I had to personally ask her to stop several times. Even though I asked she kept on. Pure bullying over someone who simply coupons to save money. Brandon still wouldn't honor it and made the customer service rep from corporate call the store. I have to wait and speak to Jeremy the store manager tomorrow about the employee Sruthi and how I was treated.

Pharmacy is not opened 24 hours. It claims it is but its not. Use Walgreens across the street if…read moreyou need a 24 hour pharmacy. Walgreens info for 24 hour location across the street on Hwy K & Hwy N is 2920 HIGHWAY K O FALLON MO 63368-7861 636-240-5077 I think pharmacist goes to lunch at 2-3a I could be wrong but I know they are normally opened when I go to the Club Fitness gym located across the street at 2am.

34 y.o. Male 6'0" 375 lbs. I was diagnosed with…read morehypogonadism (low testosterone) by a different doctor about 9 months ago. Was treated by him (different pills) for about 6 months with zero affect on my energy levels. I quit going to him and tried out Man Up. The doctor and his staff were super friendly and welcoming. They ran some blood tests and I started treatments after the results came back. Within a couple of hours after taking my first treatment my energy levels came back to where they were in my 20s! My wife, kids, and I are all ecstatic! I have been treated by Man Up now for a few months and they have been very thorough with testing and making sure the treatment has not been negatively affecting anything (which it has not been). The only issue, which was addressed and fixed this week after my last bloodwork, was that I was feeling lethargic the last couple of days of the week before my next weekly treatment. We just split the dosage to take twice per week instead of once. Pretty sure that fixed the issue. I am so thankful to Man Up for the return of my energy. I truly feel like a new man. Now, I plan on starting their weight loss program and am entering this with great confidence in whatever the doctor at Man Up will have for me.

The best place for hormonal therapy and weight loss for men and women for individualized care…read morecustom for you.