I came to this convenient care thinking that I would be seen by a physician. I don't really care…read morefor urgent cares, but I might have to rethink this next time. Very slow moving and you don't get a doctor you get a NP. I called my doctor before coming here and I had the opportunity to see the nurse practitioner at her office, but I opted to come here thinking it maybe quicker Service but my appointment time for the nurse practitioner came and went and I'm still waiting to be seen. Terrible.

I've been utilizing this medical office for YEARS. Main reason is that with the type of location…read morethey are, they charge insurance the same rate as a Dr office, but you can typically get in same day like an urgent care. That's important as last time I tried to get into my Dr office thinking I maybe had a sinus infection, they only appt they could get me was more than a week away... Some of the services are limited compared to an urgent care, but they are great for the basics: sprains, flu, sinus infections, strep, aches, etc. Currently you have to sign up for an appointment. This can be done online which is nice. This does change from time to time though, sometimes they do walk ins. I always call in advance to ask. Dr Tim Moore has been helping me here for more than 10 years. He is kind, patient and very knowledgeable. I've also been helped from a female Dr in the last couple of years - I was also pleased with her service. So why the 4 instead of 5? Simple things... last time I called they told me you had to schedule an appt and could only schedule same day. NO mention at all that I could do it online and when you do you don't have to wait until the next day. Be proactive, if someone is already sick they aren't trying to guess and figure things out or wait and wait. Also the front desk can be confusing. One side is for an actual Dr office, the other side is for Convenient Care. This is not clearly labeled.

Unfortunately, my experience at this urgent care reflected what several previous reviews have…read moredescribed. The front desk staff member, Tammie, was condescending, unwelcoming, and passive-aggressive throughout our interaction. When I attempted to provide my son's insurance information, I was told nothing was needed because everything was already handled. However, when I presented the insurance card, it was clear my information had not been added. When I asked if it could be updated, I was told there was nothing she could do. She also appeared visibly annoyed and rolled her eyes when I asked her to verify address details. To be fair, the physician was kind, prompt, and provided good care. She is also the reason I gave three stars instead of one. However, first impressions and front desk interactions matter. If the goal is to create a more welcoming and patient-centered urgent care environment, I would strongly encourage attention to the front desk experience.

WORST urgent care you can ever go to. the most unfriendly people working the front desk and overall…read moreterrible experience. can't even get a hold of the place calling the number to try and talk to someone about the people they have working there. never would recommend to anyone.

I came in to do a culture that was ordered by my doctor. I didn't know where I was going and had 3+…read moreemployees pass me without offering to help direct me at all. Once I found where to go, the lady that registered me was very kind and helpful (Shannon, thank you). After i got registered, I waited in the hallway for OVER an hour to complete my urine culture. When I got in the bathroom and opened the container to put my culture in, there were TWO other urine cultures in the container - UNLABELED! How are they supposed to know who's culture belongs to who - if they're not labeling the cultures prior to being completed AND not being on top of collecting the cultures after they're completed?! Very negligent of the staff here, and I hope I don't have to go to this location again for labs.

After four years, My family has decided to change doctors…read more As mentioned in other reviews, the front desk is bizarrely hostile. I don't need and you aren't qualified to give me lip about having questions for the doctor, thank you. But most of all, the doctors are also weird. For almost two years the pharmacy had to call my prescriptions in every month. Because... Doctor Keller just couldn't seem to fill them correctly. And I mean, didn't fill them, put an amount of pills it isn't manufactured in, prescribed them for the wrong month, every month it was some other issue that never should have been. She also ignored my protests at a mole removal and just took it off. Which, was going to get done, but while I'm sitting there saying "I don't want you to do it", you'd think a PHD would get the hint and stop leaning me back and saying it's fine we'll just do it now. I forget the male doctors name, as I haven't seen him, but he was so rude and condescending over the time that my father saw him that he didn't even go to the doctor for a while. My mother has used everyone else in the practice to try to find someone without such a bizarrely dismissive attitude, and she wasn't able. She went in for almost two years trying to find out what was wrong with her stomach, and was misdiagnosed or told she was imagining it by everyone in there. And billing? Always manages to be wildly expensive and out of network. It seems every trip manages to cost me $200 or more. And I have some of the sweetest insurance money can buy. Not sure what has caused this office culture, but there are plenty of doctors in ofallon. You don't need to deal with this one.

I was scheduled to have a baby this morning and my husband was having some concerning symptoms and…read morewe were worried he might have pneumonia. We were able to get him the first spot in line (at 3am) and when he showed up at 8am, the entire place was dark and he had to look for someone who worked there. Only one person was in the building and it was a front desk attendant. They told him that they were indeed the only person there and there was no other providers or even nurses in the building. This is UNACCEPTABLE. He was transferred to another location because he was unable to be seen because no one decided it was a good idea to show up to work on time. I will be reporting this to corporate as this is not the first bad experience we have had at this location. We will NEVER go back and will always opt for a further drive to receive better care in the future.

They saw me 30 mins before they closed and I did not feel rushed. I was not there for anything…read morecomplicated, but still. They were very nice.

Very excited to go on my journey of healing with an office that treats you like a person and not a…read morenumber. This is exactly what I've been looking for in a Doctors office.

From the owner: Individualized Precision Medicine, Soliman Auricular Allergy Treatment (SAAT)…read more Services Family Medicine, Alpha-Gal Syndrome, Medical Aesthetics, Menopause Treatment, Platelet-Rich Plasma Injections, Platelet-Rich Fibrin Injections, Allergy Testing, DOT Physicals, Vasectomies, Vitamin Injection Therapy, Hormone Replacement Therapy, IV Vitamin Infusions, Health Consultations, IV Therapy, Alma TED Hair Loss Treatment, Weight Loss Medicine Brands BioTe, EnsoDoctors, Semaglutide, Tirzepatide Business Description Welcome to New Freedom Family Medicine, your trusted wellness center in O'Fallon, MO, since 2017. We specialize in individual precision medicine, offering services like allergy testing and hormone replacement therapy. Committed to providing a premier healthcare experience, we look forward to partnering with families in Hermann, Pacific, and Union. Open by appointment only on Monday, Tuesday, and Thursday, we invite you to call us today and schedule your appointment! Certifications Certified BioTe Provider, Hospice Care Trained, MD, Soliman Auricular Allergy Treatment (SAAT) Associations Direct Primary Care Alliance, Hermann Area Chamber of Commerce, National Board of Physicians and Surgeons (NBPAS), O'Fallon Chamber of Commerce, Union Area Chamber of Commerce, Washington Chamber of Commerce

The staff and nurses were exceptional, but Dr. Wetzel(sp) was absolutely valueless. All he did was…read morewalk in the examining room and said he was not giving me any antibiotics and to go home. As I kept getting sicker, I went to my GP @SSM. I received antibiotics, xray of my lungs, steroids and an inhale. I HAD PNEUMONIA! Then Mercy did not bill the correct insurance company. This place is off my medical needs list forever.

Worst experience ever. Billing is a joke. Charged over $500 four months after treatment. We had…read moreused them before several times for just our copay. We were never told anything about a huge charge. Also my husband had to end up going to his own doctor a few days later because they misdiagnosed him. Will never use them again. Also my husband and daughter went within a day of each other. Same diagnosis but treatment plan was complete different.

Came here and the physician spoke to me for two minutes said there's nothing they can do about me…read morenot feeling well and that I'll be sick for the next few days, and to also take Tylenol. Zero care, spoke fast, and seemed incredibly dismissive. I'll be seeing if I can get a refund on my copay.

Avoid this place at all costs, especially if you got hurt at work. The first time I went in was…read moresuch a pleasant experience, had a nurse practitioner of some sort named Lori, there are 2, one is really nice, other one has no business being in any service industry. I had a big metal door at work slam shut on my shoulder, caused a lot of pain. Went to there not knowing they closed at 8, was 7:20. I felt bad because of the lateness but when this grinch came around the corner and started in with, "why are you here?," "we don't do worker's comp after 6", " I am going to make sure your work knows what time you got here" then the crazy part I had to see her for my injury. The bed side manner just escalated from there. Told what happened and was told the only reason my shoulder hurts is because I was slouching. Sure it was. there was a lot of other things that happened, and since this is being typed one armed, I can't go into that much detail. Then today I saw a peach of a dr. dr car, no clue if spelled right, but that is about as much care as he took with me. his entire premise is that, "well it is getting worse and not better and being slammed by a door is just a minor injury and therefore since we have no clue we will just release you." have to keep that money rolling in from the worker's comp company so who cares about what is really happening with the pateint.

My mother was visiting from Florida and had a sudden breathing issue- thankfully the amazing staff…read moreat Total Access Urgent Care were there for her and we had top notch service and medical help from start to finish! The front desk staff, the nurses, medical staff and doctors all went above and beyond to provide care, comfort and ask the questions to get to the root of her medical issue and try things that her previous doctors hadn't considered! I was so impressed with the whole experience - which is one you hope to never have to have- that I will be recommending this place to all the people I know who are trying to avoid emergency rooms. I am thankful they helped my mom quickly and she is recovering nicely back home in Florida.

Business open until 8pm. I walked in with my child at 7:35 p.m. No greeting, when I got to desk was…read more asked how could she help. I explained here with my daughter. She then says at capacity for evening. You could've lead with that or had the doors locked. I'm

This full service CVS includes a large HealthHub, a space akin to a doctor's office where you can…read morecheck-in for a variety of tests, consultations, and vaccines. However, CVS' perplexing, shaking my head, "what sense does that make?" policy allows you to discuss COVID with staff while you have it, have it and pick up a home test kit (if they're in stock), have it and shop unmasked, or have it and get vaccinated against it...all in-store. But, if you want to get an on-site COVID rapid test you make an appointment, get in your car and go to the drive-thru window to "minimize spread" by those "possibly" infected. The pharmacist who explained this to me was pleasant.

worst pharmacy I've ever used. their automated system never works and I don't get alerts when…read moreanything is ready. my prescriptions are constantly delayed or out of stock and their idea of "we've ordered it and expect it to be in SOON" really means 1 week+. last time I had a delay the pharmacist assured me they would get me an emergency order so I'd at least have a couple days worth... I was still calling 8 days later trying to figure out when I could get ANY of the meds that I need to take daily.

I have been to the ER several times, for both myself and my family. Each time we were treated with…read morecare, kindness and compassion. My last visit I entered with complaints of stomach ache which was later diagnosed with acute appendicitis and needed surgery asap. I was sedated for the pain and was later moved to a room for surgery the next day. The surgery went well and as expected. I felt so much better. I was able to eat breakfast and ordered. It was nice and I also ordered lunch, a tuna salad sandwich, which I discovered a strand of hair, ugh, not good. I was later released and able to walk out on my own. I did have a small issue with a night nurse, she needed blood around 3am, cool, ok, no problem, however, she wanted to stick me and had the iv in place already, I asked her to please use that, she seemed to be annoyed and said " well, it may not work" I didn't understand why it would not, but thankfully it did, I hate needles!! The room was set up very nice and this was right after the pandemic, and only 2 people could visit for the day, which was a bummer, but still ok and they did seem to be bummed out they had to do this also. I would come back again for treatment.

My husband was transferred from an urgent care nearby to this hospital by ambulance to the ER. I…read moregot to the urgent care when they loaded him up and were going to leave to transfer. I ended up in front of the ambulance and they weren't even driving the speed limit... They also took the longest route to get to the emergency entrance... We got there around 2:30pm and just waited and waited and he was feeling like he was going to black out. If it weren't for his mother advocating for someone to come get him an IV, I'm sure he would've just blacked out. 3:15p they took him for blood work and get an IV. He was back there for 8 minutes at 3:23pm. He wasn't shaken up but he was freezing. I asked someone at the front desk if they had socks for him and she was kind enough to get those. That's where the 1 star goes to which is sad because that is literally the bare minimum. 4:20pm a woman is walking around like a hostess asking all patients in the waiting area if they needed anything. She asked if she could get my husband another IV bag since it was now empty. We said yes. 5:07pm - I asked for an update on the wait and the sock lady left so it was someone new who had absolutely no bedside manner. When I walked up she saw me coming and turned to the other woman at the front desk and kept talking until I interjected. She said there's no queue and that we would just have to wait. That they opened up an overflow but people are just getting chairs not even a room. I was like okay...? 5:08pm the hostess woman came around and asked if we needed anything. It felt like Groundhog Day because she had no recollection of saying she would ask to get another IV bag for my husband. We said yes again especially after she said that it would help. Perhaps she was a patient with dementia that was previously a nurse and was wondering around the facility without anyone noticing because none of us were being taken care of anyway. 5:15pm with 10 people in the waiting room now and people who has just walked in were being seen before my husband. We checked MyChart and saw that the bloodwork was done and just looked up the results ourself with AI and google since that's what doctors do nowadays anyway. Nothing looked concerning but he will schedule a visit with his PCP. He was starting to feel like himself again because he was getting pissed about the wait. 5:50pm and someone who just walked in was taken back right away with the same name. I walked over to confirm if they were taking the right person and the nurse verified it was him and not my husband. It wasn't until my husband got up and said a nurse needs to come out and take out his IV because we were leaving for them to all of a sudden have a sense of urgency. Waited 8 min for someone to come out to take everything out for a whole 5 minutes. 5 minutes which would've been plenty of time to go over his bloodwork and then leave. This place is an absolute disaster. There was another patient who walked in and was told that this place has shorter wait times and after he heard how long we had been waiting him and his wife decided to leave as well. It was lucky neither were dying. If you care about your health or loved ones, opt for St Luke's in chesterfield. That place is actually filled with staff who are attentive, efficient, caring, and understand what hospitality truly means. Worth the drive since you'd be waiting in this place anyway...