The type and quality of care here is second to none! This clinic cares about those whom they see…read moreand also follow up after visits. I've been there many times due to their excellent care. I take my family members there too. Always got the best of advice at University Health Walk-In Clinic.

I called and the guy who answered was rude. He said text your insurance info to this phone…read morenumber. What are you on your cell phone taking calls for people that want medical care??? Then he hangs up like he really doesn't to talk to you. I foolishly sent my info anyway. Then he calls me and says you have to pay 160 out of pocket for visits with this insurance. I said ok what are your hours he told me and i said bye but he hung up before i even got the words out. I would never spend a penny with these people because of him.

This was the worst urgent care experience I have ever had. To preface, I am currently in nursing…read moreschool and have prior, extensive, experience performing physical exams as an Advanced EMT. Based on that background, I am deeply concerned by the lack of clinical knowledge, thoroughness, and professionalism demonstrated by the treating provider, Conway Charles, FNP, during this visit... I had been sick for over 10 days, and by the time of my visit my throat was so swollen I was struggling to swallow and breathe, frequently drooling, and in severe pain. I rarely take medications unless necessary, but nothin (OTC or prescribed) was helping. After I mentioned taking an old oxycodone from a semi recent dental procedure (which to me, alarmingly, did not even help), Provider Conway Charles, FNP's demeanor immediately changed. He asked to "check my pulse," a second time, even though it was normal the first time, and did not palpate appropriately and instead appeared to scan my arm for track marks. This felt accusatory and unethical. I requested basic bloodwork due to feeling genuinely frightened for my health. His physical exam was rushed and incomplete. I had been experiencing intermittent stabbing abdominal/ body pain throughout the week, which I had mentioned earlier. During the middle of my visit, the pain suddenly worsened. When I tried to explain this, Conway Charles, FNP became irritated and questioned why I "didn't say it hurt" during palpation, despite the pain being intermittent and intensifying after the exam began. I explained my history of kidney circulation issues diagnosed in the ER and venous insufficiency that worsen during prolonged illness. Rather than listening, he repeatedly interrupted me, questioned the legitimacy of my diagnosis, and told me to "just go to the ER." When I calmly asked again for bloodwork, he raised his voice, removed his mask, and stated he "didn't want to," claiming they "don't do that," which is untrue and appeared motivated by the clinic closing soon. He also lectured me in a judgmental manner about using my inhaler, despite my explaining that my asthma is exercise-induced only and that my symptoms were related to throat inflammation, not my lungs. He then contradicted himself by stating my throat "wasn't swollen, just inflamed," reflecting concerning gaps in basic medical knowledge. He also questioned me about my antidepressant and anti-anxiety medications without explaining why, further contributing to the feeling of being judged rather than treated. I was hysterically crying and begging for basic evaluation, and his only response was that he "didn't want to" and that I could go elsewhere. I left feeling judged, unheard, and dehumanized, strongly believing I was being treated as dramatic or drug-seeking despite the fact that I never even asked for pain medication. My condition worsened after this visit. When I went to the ER, the physician stopped all medications prescribed by this urgent care and started appropriate treatment that helped. I am now improving. Alarmingly, I had been prescribed high-dose antibiotics that are renally cleared, which caused severe pain and vomiting given my kidney history. He was concerned about that lack of meds I was given for how swollen, irritated and inflamed my throat sinus and mucosal membranes were. This visit was a waste of time, money, and dignity. Even if a patient were seeking pain relief, they still deserve humane and ethical care. I cannot recommend this facility to anyone. Also, despite having insurance, the cost was unusually high compared to other urgent care visits, especially given the lack of appropriate evaluation or treatment. I felt extremely uncomfortable in this NP's presence :( Positive note: The front desk staff member working that evening was kind, patient, and empathetic, and genuinely seemed sorry about the situation. She was the only positive part of this visit.

I was disappointed with the care I received on Wednesday morning. The doctor I was assigned was…read moreincredibly dismissive to questions asked and sent me home saying "all you college students have come in with the same virus, it's just from you all partying all weekend". I would like to add that on Friday 11/7, I went to a different location of NextCare and they immediately sent me to the ER because my throat was so closed up I couldn't swallow. I was also told that if I had been on antibiotics 48 hours prior it wouldn't have had to be an emergency. Safe to say I would never chose this location again

Would give a zero if possible. Nurse put the CHILDS CUFF below the elbow to take BP. Then nurse…read moresaid pt couldn't move AN INCH because it would throw off BP monitoring. Nurse said advocate couldn't come back to the pt room, even though others were allowed back. Nurse came to reception and harassed me for STANDING where I was sitting (I was not moving around or talking. I was wearing a mask). She asked me why I was standing. Then asked me to sit down. I know I'm allowed to stand as long as I'm minding my business. Very weird and AGGRESSIVE.

I walked in after work. The waiting room was empty and I was checked in quickly by the friendly…read morereceptionist. I waited less than 5 minutes to be brought back. Everyone from the receptionist to the nurse practitioner was incredibly kind and efficient. They didn't hesitate to make conversation and put me at ease.

Fast,m and friendly staff. I was skeptical but they actually did a great job. Sent me my…read moreprescription and I was good to go!

Quality care delivered with professional standards provided! Good place to get the required care beread more

As a kid, I don't think to get a primary care physician. As an adult. I recognize I probably…read moreshould. And like so many I didn't go to the doctors until I had to. When I did I went to Primacare. If you ask me I wouldn't go to any other place , after the first visit, I decided that Primacare was going to be the place that would take care of me. I've chosen Primacare to be the house of my primary care physician. I've been going to them for years and have been listened to, cared for, and any opportunity I can. I recommend them to everyone. I've seen all the doctors that work with Primacare, specifically in this location, and everyone is so kind, considerate, and just wonderful people. Seriously. If you need a primary care physician this is the place for you. 10/10 100% care love them.

I wanted to add to my first 5/5 review and say that I've continued to love it here…read more Last week they were able to answer my question quickly and I wanted to thank the evening Friday staff Hannah and Emma, and Dr. Hannah, for their exceptional and fast care Thank you all!

I only went here to have to have blood drawn. Check in was…read morequick and she was polite and friendly. I didn't sit down for more than 3 minutes and he called me back, took a little blood and I was out of there in a few minutes. Crazy fast!

Why do you bother scheduling appointments if you're not going to see ppl at the time of the…read moreappointment. I waited like 40 minutes. I showed up early. Completed the early check in paperwork. And for what? I still waited 40 minutes...what a waste of time and waste of my sick time at work. Thanks for nothing!

Even though I did not use them. They did respond back to me for a service call. It's good to know…read morethat a house doctor can come to your home.

This is an overdue 5+ review for Dr. Windsor. We were visiting from out of town during spring break…read moreand needed medical help. We kept hesitating to call, hoping the symptoms would subside, but finally reached out and left a message that evening. To our surprise, Dr. Windsor kindly texted back after she was off for the day, asking how she could help. Through just a few messages, she correctly diagnosed the issue and urged us to head to the ER sooner rather than later. She was not only professional but also incredibly kind and reassuring. Her advice was 100% accurate and truly spared us what could have been a very difficult night. If you're needing medical attention, don't hesitate--Dr. Windsor is exactly who you want on your side when you need care the most.

Horrible. Truly. Better off going to ER. That's where we ended up after calling ahead and hearing…read morean answering machine saying they were open just with other patients. Mind you it was on a Tuesday at 2:30 when we arrived. Why is this important? Because it clearly states on the door their hours and that they are open from 1:30 onwards other than Wednesdays. Part of supplying care is letting people know you can't.

Was recovering from the flu and had strep throat incoming. All the usual Urgent Cares were booked…read moreout two-three days or closed; found Dr. Rosen's office by chance and figured I'd see if he was open. Walked in, seen, problem addressed and on my way in probably 30-45 minutes. No nonsense, no endless forms and waiting and computer printouts, just a doctor doing doctor stuff. He's a lifesaver.

I've been coming to the ASU health center for a few years now because it's close to my place. It…read moredidn't take me long to realize people aren't friendly here. They disrespect your time and won't take problems seriously. In all my visits, the only thing they do is ask to wait for 2-3 weeks instead of taking action! It's kind of funny and annoying at the same time.

Cons: I think the reception on the first floor can communicate more effectively and friendly…read more The time between your appointment and seeing the provider is 30 min to 1 hour! That's along time. They should schedule appointments to respect patients' time as well! Pros: the nurse practitioner is always super helpful and friendly. She tries to help me understand the underlying cause of problems. Overall, I like here because of my provider!

I came to this location after another Tempe location did not open on time so my "reservation" was…read morenot honored. The desk assistant was pleasant and efficient. I was checked in quickly and escorted to a room with a few minutes of waiting. This was great and kept me out of the waiting room, even though there was no one there. The waiting room chairs are socially distanced (probably more than 6 ft. apart). It was spotless as well. Masks are still required (yay!). I waited a maybe 10 minutes before the PA arrived. She checked me out, did a quick procedure, prescribed an antibiotic and I was on my way. I plan to return here rather and the other Tempe location as I felt overall treatment and courtesy extended to me was far better.

I had to follow up four times because they kept sending the prescription to the wrong location. I…read moreshould have known they were incompetent. The front desk girls gave me the wrong paper and also included someone else's information, and Driver license to me . I had to tell them this is t me - laughing and goofing off the entire time. Every time I called, it was so unprofessional. I can still hear them laughing and having side conversations which highly likely why they got it incorrect multiple times. It's horrible. I don't care if someone is enjoying some time with their coworkers, but it's clearly impacting their job and they can't multitask or comprehend.