I haven't purchased here but I have done the rider education class. I lost my license many years ago. Got it back right away but had to test for both again! Love MA. Anyway, the class was great. The instructors were cool. (They knew why I was there so let me alone most of the time.) The funny part!!!! I was in the middle of a divorce. A few months later my ex to be decided to take the class too. She liked it as well. The clincher? The next morning my wife gets a call just to see how she was! Good support or horny bastard I can't say. LOL. He's lucky he didn't hook up with her. ROFLMAO read more

Trenton was our salesperson, i went in with my dad to seek out a trike as he wanted to trade in his road king. we were extremely impressed by the inventory and the building itself. Trenton took the time to show my dad the inventory and he had the patience to deal with him. appreciate the whole crew for the great experience! read more

After a rear tire install, less then 100 miles later, my right saddle bag fell off. Dont go there, the 20% off isn't worth it. Kyle said he could help paint the scratched bag. What a horrible place to go, please learn from my experience. read more

Minuteman Harley Davidson - Right saddle bag after it fell off, because the screws werent tightened. - Motorcycle Dealers Near Me - Dartmouth, Massachusetts

The crew here is great! Tiffany, Kenny & Adam helped me get the exact bike I wanted, the process was super fast and smooth as butter.

I tried to buy a bike there and after agreeing to a price and going through the credit process they came back approved but raised the price $500. I said I would never go back. Today my wife went in to look at a bike without me and no one was willing to help. That's 2 sales in 2 years they lost. No wonder you can't comment in there FB page. read more

I saw an ad on cycle trader and reached out to them and many other dealers. I was shocked at the answers from most of the dealers. Lou at minuteman was on point the entire way. I did the bulk of the buying process on the phone/internet. When I came in on my appointment everything was just as Lou said. I was prepared to walk out if the deal changed and NO. I went home with a new bike everything was great my 2 hour ride to them was good and the 2 hour ride home even with the rain was GREAT on my new ride hats off to Lou and his team and thanks read more

They are horrible . They sold me a wrong size helmet for $175.00 and then refused to exchange it for a correct size helmet .

I recently purchased a 2013 Heritage at Minuteman Harley-Davidson. After seeing some of the negative reviews, I felt I had to share my experience. Throughout the entire experience I felt that everyone went out of their way to be sure I was helped and completely satisfied. From Kyle and the owner negotiating the trade in and purchase, Chris in parts, and finally Ron in service. I traded a 2009 Heritage for a 2013 Heritage. I had my Zumo GPS and Boom Audio moved from the old bike to new, added customization just how I wanted it, then had my Stage 1 intake and Van's & Hines exhaust tuned to perfection. I left with an awesome bike and felt good about the entire experience. read more

Minuteman Harley Davidson - Motorcycle Dealers Near Me - Dartmouth, Massachusetts

I brought someone to this place for the Riders Edge course advertised as theMotorcycle Safety Foundation Basic Riders Course. This course is designed and advertised for people who have never ridden a motorcycle before. This was the case. The staff gets one star and Jessica gets a star all on her own. She was amazing throught this whole process. However, when it comes to the course, even though the instructors where very knowlegeable and personable, they did not delivered what was averstised in my opinion. During the course there were issues with the training pace and when extra help was asked for it was not given. Also, if the owner of the establishment is not a certified MSF instructor or teaching the course, she should not be on the range giving her input and affecting the instructors judgement calls based on personal biases. I will not go into details over what transpired during our experience but be weary of using this establishment for the MSF BRC course. read more

I dropped my vrod off three months ago for head gaskets they informed me my bike (with 8 thousand miles ) had a stripped out head bolt . Then they had to put the repair on hold so they could order tools to complete the job .Then they tell me it's going on the lift next week and it never makes it to the lift . Buyer beware !!! read more

Went here to buy a gasket. I told the person working there the year, and model of my bike and I was sold the wrong gasket. We are talking about a gasket, how can you get that wrong? read more

If I could have rate less than one star I would. The service department used to be great until Ron left. Now they are just incompetent and awful customer service. I have bought 2 bikes off them and also paid for the VIP service and I was looking to have sone work done and nobody seemed to know how much it was and made call back multiple times to try to get the answer. I was so disappointed that I am giving up going there for even an oil change, which is included in my VIP package. Really sad because this was a good dealership a few years ago. Everyone take my advice go to Precision in Pawtucket, much more knowledgable and better customer service. read more

Worst customer service!!! I had my motorcycle stored at Minuteman Harley Davidson over the winter. I went to pick it up yesterday and I noticed a dent and scratch on the gas tank. You would think they would own up to it and take responsibility for the damages. The service department guy named Kyle could get some training in customer service. He was so rude and unprofessional. read more

Unprofessional, unethical, rude employees. I had been a customer of this company since 2018. I purchased a motorcycle from them along with several parts. I decided to store my bike with them this past winter and have them swap out the handlebars. I could've gone someplace closer since they're almost an hour away from me but being a loyal customer I wanted to give them the business. I dropped off the parts I wanted them to replace in January. 14" ape hangers, clutch and brake levers, mirrors, grips, and 4 indicator/running lights that turns out wouldn't work on the bike anyway, and new handlebar control wires because the ones that are on there are no good, and I explained that to them. I already had 12" apes on the bike so the clutch, throttle, and brake cables were already in place. I had to call them a few times and inquire about it and they said they were backed up but they had their top guy working on my bike. I went to pick the bike up on March 21 and the bill for labor was around $940.00 which seemed high to me but I was getting the storage fee back and honestly I'm the type of person who doesn't mind paying extra for professional work. I walked around the bike quick, snapped a picture of it, and payed them. I should've looked the bike over better, that was my mistake, but I never expected a professional Harley Davidson dealership service dept. to leave my handlebar control wires wrapped in exposed electrical tape. They didn't use the new wires I gave them, they didn't solder them, they just ran the old wires through the new bars and wrapped them back up with electrical tape. I called them after I picked it up and explained this to Kyle, I'm not sure what his position is there but he told me he reports directly to the owner. He was very rude, and didnt seem like he cared about listening to me at all. He'd become irritated every time I said something he didn't want to hear. Every point I tried to make he responded with "I understand that, but...". When I asked what happened to the wires I dropped off and said those cable kits are expensive he replied very rudely "I know how much they cost". He told me he would call me back which he didn't so I called him. He said they would replace the wires he just wasn't sure when. He even said "It may have to be when this coronavirus s*** is over". Which is weird because their service dept. Is still open for business. I get emails saying despite what's goin on the service dept. is open and to give them a call. He told me he'd give me a call in a few days, again no word from him so I called them back almost a week later. Again I spoke with Kyle who told me they're still backed up but they are waiting for a day when they can get me in and out so I dont have to leave the bike there. Bull. That's convenient for them not me and it makes no sense. And since they did such a hack job on my bike it should be a priority, ya know because I've already paid them for the labor, or maybe because I'd spent around $1400.00 total in storage, parts and labor since January of this year. Maybe because I'm the one who has to take the time to ride it back out there now. Why should I have to wait around for when its convenient for them to finally complete the work I've already payed them for? I'm still working so what if they call me and I can't make it, or the weather is crappy and I cant ride up there? None of this was takin into consideration. It was just we did an unprofessional s*** job on your bike and we have your money but we'll fix it when we get around to it, if that's not ok with you then to bad. When I tried to explain this to Kyle he again said "I understand that, but". At that point I lost my temper and actually had to yell to get him to stop talking over me. I asked for my money back but he was adamant that even though they didnt have to run the clutch, throttle, break cables and they didnt even solder and clean up the wires it took them 13 hours to swap out handlebars, levers, grips, mirrors, 1 turn signal housing, and they swapped out my turn signals with LED plug ins which probably takes about 10 minutes. And he said they did me a favor by only charging me 10 hours for labor. What a joke. If it took them 13 hours to do that work they have the slowest techs on the planet. I asked to speak with the owner and Kyle told me the owner wasn't there and that he pays him to deal with stuff like this. Absolute worst customer service I've ever experienced. They didn't care that they did a half a** job and didn't care about fixing it. I have pictures I'll be posting of how they left my bike. Avoid this company. read more

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We have been visiting Minuteman over the past several year, purchase my first Harley in 2013, just traded it in to a street glide, everyone there was so friendly always greet us with a smile. I find this store also has a better selection of clothing than other HD store we have been in. read more

I really wanted to like this place. They have a nice facility, but after the crapy customer service I received from them, I'll never go back. I bought a $400 leather jacket, and after 3 weeks, it started unravelling at the seams. I wanted to return it for replacement, but they wouldn't, even though it was under warranty. It would take 3 to 4 weeks for repairs they said. Fine! I get it that they are a business, and they don't want to eat a loss on a used jacket. Anyways, I called back 3 weeks later and talked to Ashley or Jen; she hadn't sent out my jacket for the repairs. She told me it would take an additional 4 weeks. WTF! I asked her why they won't give me a refund or a replacement instead, and she said that I should've had it repaired on my own dime. I told her that they will repair it, since it was under warranty. The girl was very unsympathetic. It was as though I'm bothering her, and no apology was in order. She pointed out that it was my fault for not calling them earlier. REALLY?! It's been damn near 7 weeks, and still no jacket. Unbelievable! Once I get this jacket back, I'll never do business with them again. read more

Bought a few items on over the weekend. Holly was a great help. She was cheerful, professional and went out of her way to help.

I have used this dealership twice already and can't say enough good thing about it. The rider course was a blast: very thorough, informative and a lot of fun. The instructors were great, I couldn't believe how much progress some people made in such a short time. We all had a great time and learned a lot. In general, people here are extremely nice and helpful, they go out of the way to accommodate a customer's request. They provide the best service and are very reasonably priced. Awesome experience all around. read more

Great service department and the sales department was upfront and honest when I purchased a used 2016 Ultra Limited.

Bought my bike here 2 years ago and have been getting it serviced ever since. Ronnie is the best. Customer service is exceptional. Bought the service plan they offer and could not be happier. I could easily go to a closer dealer but no one takes care of me and my bike like these guys do. read more

While I'm still a little ticked off that it happened in the first place, Minuteman Harley Davidson made good and fixed the problem. It appears there was a mistake, miscommunication and a computer error but it's all better now. read more

Had my front and rear tires replaced on my 2007 Harley Davidson Ultra Classic, tried my cruise control that week for the first time since the tires where done and it didn't work. Minuteman said it is a coincidence that it stopped working. Funny it worked just 2 days before the service. Didn't even offer to check it, because they said nothing could have happen putting the tires on. I will bring it to another Harley Dealer and we will see. This is my first and last service appointment there. Mike from Dighton read more

My bike was damaged during repair twice. Service manager was arrogant about the damage, like it was my fault. Only fixed part of the damage. My bike is too valuable to have it treated like that. I will never go back. read more

Bought a jacket online as a gift and had it shipped to this store. When I walked in, the guy at front desk didn't seem interested in helping me at all. He pointed to where I needed to go for pick-ups and seemed extremely irritated, almost as if I was inconveniencing him or something.. The woman who helped me with my order was rather miserable too. I tried to crack a few jokes while she was unboxing my order and she literally looked at me as if I was doing something wrong. Apparently this is a fun-free zone. No laughing or friendliness allowed. Oh- and quality customer service? Forget that. Doesn't exist here, simply forbidden. Ain't no one got time for that here. The woman got annoyed when I asked for a receipt. She rudely barked at me and said that's what my confirmation email was for. She also refused to make a copy of the packing slip that came in the box.. Needless to say, that experience sucked. read more

Very unfriendly place. The owner walks around with a scowl on his face, doesn't say hello, sales manager is a clone to him. They both look miserable. depressing atmosphere for sales staff. motorcycles are extremely overpriced, both new and used. I bought three bikes in two weeks, one for my two sons, and one for myself. I bought a new bike for 2400 less than Minuteman offered me from Precision Harley Davidson. I also bought 2 used from Bobs motorcycles in Ashland, RI. read more

Took the rider course here and learned a lot. Also purchased a few bikes with no complaints

the store is beautiful and the merchandise is beautiful. i have been a retail store owner for 25 years. i believe that customer service is the most important quality a business should have. my ex-husband visited from montana and i took him to this store and he rented the biggest and best bike they had to offer. the guys that helped him with the bike were great and very helpful and it was a wonderful experience for him with the bike. in the 3 days he had the bike he spent approximately 600 dollars or more on clothing in the retail department. he went back to return the bike after 3 days and purchased another harley t-shirt for a guy taking care of his dogs. he came home with a 25.00 t-shirt that i knew was going to be too small for his friend, it was a medium. i told him that we would go back to the store and get the right size for his friend. i looked at the tag on the t-shirt and it said that it was from a clearance rack, and no exchanges could be made. i knew he had purchased the shirt the night before and it would not be a big deal to exchange the shirt for another shirt that would fit his friend, even if he had to pay more money it did not matter. we arrived at the store and he showed me the girl that sold him the shirt. i nicely brought the shirt to her and said that we would just like to get a shirt that is the right size as it was a gift. she said no it is a clearance item. i explained to her that we did not want money back we just wanted something that was the right size. i also said that we have been doing business with the harley store for the past 3 days, renting a bike and buying expensive clothing. she knew that as she had been cashing my ex husband out with all of his clothing purchases. she refused to help us in any way and i became very frustrated. i went over to the guy that rented him the bike and asked for his help. he then called another guy that was selling retail as well. he also refused to do anything to help me except tell me it came off the clearance rack and basically tuff luck you are stiuck with it. being treated as if i was an idiot i walked to the front counter and asked for the manager. two minutes later i see a very sour pussed woman with a miserable attitude walk toward me. i already knew by her face and body language that she also was going to do nothing except recite the policy of clearance items cannot be returned. that is exactly what she said to me. i then told her that we have been doing business with her store all week and for 25.00 you would lose a good customer and she could have cared less. she flatly refused to do anything to help. she is the owners wife and apparently the manager of the store. she sets a terrible example for her employees and it is no wonder they are so reluctant to help anyone because the owner will not help anyone or take the time to consider the customer. that is what she teaches her help because she does not want to do anything but be a bitch. as i walked away from her i told the guy at the front desk that i will be sure to write a terrible review on the customer service of minuteman harley davidsons retail store. my ex-husband was still in the store and apparently her husband heard me and they ran over to my ex and told him that they wanted to now help him with the shirt. she also told him that i threatened her and he simply explained to her that i had owned 24 retail stores at one time and i am very familiar with customer service and i did not think this store had any customer service. she then lied to him and told him that she was going to tell me that she would chage the shirt but i would not let her talk. from the moment she walked toward me she was shaking her head no! how would anyone react to a miserable woman that is shaking her head no when you are only asking for help with her product? i was out sitting in the car when she told my ex that she had every intention of helping him. if i would not have said i was going to write a bad review on yelp, they would have never exchanged the shirt. management starts at the top and as an owner you set a terrible example to your employees on how to treat people. first of all a smile goes a long way. if you are that miserable with yourself you should not be working with the public. you might want to try setting a good example for your employees, but then again i am sure you treat them terribly as you treat your customers. remember who pays your bills lady .....your customers..........reality check!!! the owner gets 0 stars! read more

Horrible!! I received a call from the service dept after I inquired about employment. The manager asked me to come in the next day so we can talk. I went by when I was asked to and asked for the manger I was told by another employee ( who was very rude by the way) that he was busy and to just fill out this application , he then asked if I needed a pen I answered yes and he proceeded to get rude again and basically tell me I better get my pen back. After finishing the application I waited until I saw that same employee to return his pen and application as I walked up to him he rudely said that he could not take my application right now he was busy. As I was shopping around the store I noticed all he was doing was walking around and was not busy at all. I then decided if it was that bad now it would be worse to work there and just left the store. Stay away from this place!! The attitudes on the employees there are horrible!! read more

The best customer service we have ever experienced. We walked into the store with some knowledge about the motorcycle my husband and I were considering to buy and received the detailed explanation on what we were looking for. Super friendly and helpful staff and a very nice and welcoming atmosphere. We received assistance and were guided evert step of the process to get the right bike for us. Thank you! read more

First thing first My Husband and I have been going there for years ans never ever had a problem.. spent thousand of dollars on every but a Bike but now things have changed , We purchased a 2008 fatboy we asked if the bike was all set and ready for inspection they replied yes all set They asked us if we wanted it delivered we said yes we got it at our house we were so darn happy but that happeness was short lived . We had to bring it done to the inspection station. OMG it didn't pass no brake lights and front tire was bad ,my husband his daughter and I took a day off of work and went down to they to explain what had happened to our surprise they said that would never happen a bike leave there and not get the whole thing fixed up. they treated us ALL of them like shit., they said drive it here and we will fix it ( NO BRAKE LIGHTS) and I replied my husband will not drive this bike with no lights the owner didn't even care about his safety . I asked if they could come get it and after a while he said yes the next day guess what one week later no call no show. then we went to another Harley Davidson near us and purchased the 22.09 brake light switch and we fixed it ourselfs.and last but not least they called us yesterday and asked if they could pick it up ..... never again will I send a friend ,family no one there. they got what they wanted our money and now we are NO ONE. read more

The sales people are not the review here but the parts department is. Gary is as arrogant as they come. Went in to make a pretty decent purchase on some parts they didn't have in stock. He handed me a catalog to look up my own part and when I found one of them I politely asked him a question in regards to the part and was responded with I can't read upside down so when your done looking at the catalog I can turn it over and read it and answer your question. see the problem is 1. I can read the description the question I had I was hoping to be answered by an experienced part guy that actually might have known something and 2. with an attitude like that why would I even make a purchase from him. So at this point I had not said a word and he walks away to go to another counter and starts helping someone else telling them how he just got back from vacation today and everything in the store is all fu*%ed up. Needless to say I then just walked out. Next day went to Cape Cod Harley and what a totally different experience. From now on I will definitely take the trip to Cape Cod Harley when in need of factory parts or Precision as I have had good luck there. Minute Man is just a mile away but in this case convenience doesn't out way Gary's attitude. Remember this is only an experience with the parts department not the rest of the facility. But lets face it service after the main sale is what counts and apparently he lacks it quite a bit. read more

Worst experience ever. I'm 56 years old so not my "first Rodeo". When it came down to signing the paperwork, Payments were going to be $20.00 more than we agreed on. I passed on the bike. Called back the next day and spoke to the salesman "Dan". I let him know that I wanted to try again to work something out. He said that the sales manager was off that day and he had put a hold ticket on the bike until we could talk. I called back this morning and the sales manager "Willie" sold the bike out from under me. I asked to speak to the dealership owner or General Manager but they were both "unavailable". Great way to do business! read more

Worst customer service! I bought my boyfriend a jacket for his birthday and it was too large and went to the store to return for another size. I found the right size but it was on clearance rack for 22.00 dollars less. I had my original receipt and asked the woman for a store credit ,she said that I couldn't recieve store credit and would exchange the jacket for same price and proceeded to change the sale price in the register from 86.00 to 110.00 and said I do not owe you anything now! Shady business practice. I will never spend another dime in that store. It's not the 22.00 dollars but the way I was treated! She was very rude and condescending! She acted like she was doing me a favor ! I live close to the store but will travel out of my way before I step foot in that store! Shady! read more

As a past employee with this dealership, the turmoil started from the original take-over of Big Boar HD and will keep occurring until they are forced to close their doors of operation. My choice to leave was because I could not take the overwhelming toxic work environment anymore. The level of unprofessionalism is stress inducing on the entire staff throughout all departments as a direct consequence of overly poor upper-management and ownership operation and lack of "good" business standards. Employees are divided individually by favoritism in a way that is only a slither of a fraction of the corruption of the establishment. An act that the customers are subject to, and often victims of as well. Over the time of my employment I was witness and objected to the negative mental and verbal actions from ownership and upper-management on a reoccurring basis. This was always done in a public display to fellow employees and in the most unfortunate cases, included being directed at customers. In the rare case that a staff member was brought into a closed office for "consequential" action, sed employee 8/10x was leaving the office in tears and quitting within the week. There are few employees of a management position that do not reciprocate the cruel values the ownership enables. An example of the direct impact that the mistreatment of employees endure is the constant change in new staff because most realize fairly quickly just how unattainable it is to enjoy working there. There is no value or show of appreciation to the employees. The lack of a fair/sufficient salary based off of any related experience, education qualifications and years of accrued work is also a huge setback. The "commission" is (please excuse my language) total and utter bullshit. It is unattainable and there are no set guidelines to follow because it is only paid out when convenient. Not at all how anyone is informed at the their time of hire, it's a sad joke. On top of the underwhelming pay, is many unhealthy working conditions inculding the dramatic temperatures of the establishment (freezing winters, with the heating system being locked and set on a "shut off" cycle, or off completely when the owners are on their vacations; a non-functioning A/C unit that customers are constantly complaining about). This is just some information that can be provided when considering future employment at this dealership or trying to choose wisely where to give your business as a customer. Ask around, fellow Harley owners are sure to have a story to tell of their own personal experience here, or maybe even a better recommendation of where to dedicate your desirable business. Better yet, ask a friend, you might just be surprised how many hundreds of people have been employed here and can relate to the madness. read more

The worst Harley Davidson in the world..The owners have no respect for people or service...take your business elsewhere!

My wife bought me a derby cover for my birthday, well I already had bought the same one( she didn't know) so the very next day she brought it back had not even been opened and they would not refund the money.only store credit. So we returned to make another purchase to use the credit , they ended up ordering the wrong part then blamed me, who is the Harley experts here , I thought they were NOT EVEN CLOSE, The manager is the rudest person I ever met and if he spoke like that to me on the street he would be picking up his teeth from the street .Needless to say I never had my problem resolved lost my hard earned money. THIEFS. read more