Extremely rude and unprofessional. When they make a mistake, they act as if you have no right to be…read moreeven a little upset or concerned about it, I had already sold 200 books (out of 1000) when we discovered that there were pages both missing and duplicated in some of the books... we had no way of knowing how many were sold that way because they were already gone of course. When I came to point this out to them 4 months after the job was printed, they just laughed, like it was real funny. This was a printing job that cost me over $6000. They literally did not care. I could not make them understand or even accept what a major inconvenience this was. They literally acted like I was a nuisance, bothering them. I just can't imagine any professional business behaving in this manner. Never again.

Horrible customer service! Rude and disrespectful. And this attitude pervades everything they do,…read moreevery interaction. It's like they hate the business they're in.

This company steals from independent entrepreneurs. Worst…read morecustomer service. Theft. Gaslighting. Aggression. Negligence. Rude and abusive staff and ownership (the owner showed up unannounced at my office, aggressively interrupting a meeting with clients to argue with me). They have not provided what I paid for, have not once apologized and refuse to refund my money. I am a solopreneur and very small business selling streetwear and handmade products. I ordered some shirts for a client and an event, pending a due date which was made very clear. As I was on a deadline, I chose this company because they assured me they could meet the demands of the quick turnaround where other companies I have worked with in the past were backed up on orders. I provided very clear instructions as to what I wanted (silk screen on front, heat press label on inside neck). This was agreed to verbally and confirmed in emails. Company refused to provide comprehensive pricing and service breakdown on their invoice, but arbitrarily gave a blanket sum without particulars, even though I asked several times. There were several errors with mockups (incorrect colours of tshirts, incorrect dimensions for designs) and invoicing (incorrect quantities). Took over a week to finalize order due to their repeated mistakes. Employees are incredibly rude and hostile. Prior to the due date, I arranged to pick up the order at a particular time and accommodated for that. The afternoon I was supposed to pick up, they told me that they had decided to close up early and I had to come get the garments now. Eventually, after several emails asking to deliver (I couldn't just drop what I was doing), they finally arranged for delivery. When I finally got the order, the neck labels were not heat pressed like I ordered as they decided to silk screen instead. As a result, the ink bled right through the shirt. See attached photos. What you are looking at is the outside of the shirt and the print is supposed to be on the inside. I have scribbled out my logo, but you can clearly see that the silk screened ink bleeds through in reverse right through the shirt. The garments are un sellable/wearable. As a result, I lost revenue and business that were dependent on delivery of these items that weekend. When I sent photos to the company for evidence, they told me that there was nothing wrong. They asked to see another shirt I had printed from another company, and when I did told me that it was not screenprinted (?) when it clearly was (the company who printed that shirt only does silk screen). That day, the owner showed up unannounced at my office while I was in a meeting, saying that they decided to silk screen because it was cheaper for them, demanding to see other merchandise printed by other printers. I was in the middle of a meeting and the disturbance was incredibly unprofessional and aggressive. He took the shirts with him. Today I asked for a refund again, including some compensation for lost revenue and clients. The owner shouted at me on the phone, telling me I'd have to take him to court, and then sent an email denying any of the interactions when I clearly asked for a particular service (please see attached screenshot stating the type of service that was promised). As a solopreneur, I am now out a large sum of money which affects my direct livelihood. I am not a corporation and this is my personal finances that have been depleted. Not only have I paid them for the order in full which they are refusing to refund, but I have lost opportunity to generate revenue and relationships with my clients have been broken as a result. This company steals from independent businesses, the owner is aggressive towards women and gaslights when accountability is requested. I am still waiting for my money.

Horrible. Took a high quality hooded sweater to them for a custom memorial print, in which they…read morecharged me a lot for a digital print. I felt ripped off, they used a cheap print but still charged me for the digital (I have the invoice). It was very poor quality, and they had these strange excuses for why they charged me for a high quality print but handed over garbage. Not to mention they had told me it would take them 3 days, only to finally pick it up in frustration two weeks later when they finished it. Stay away from these people - whether you're a business owner or you're making something privately. There's much better out there for cheaper these two will rip you off.

so I've been with those people since I open my shop. They are really professional. Customer service…read moreis great. They are really good. they will make you happy Highly recommended

I brought a fabric chair back to this business to have a heat transfer imprinted . None of the…read moredirections I gave via their work order form were followed . When I discovered the issues on the mock up they originally sent to the wrong email address , I corrected the mistakes . To my disappointment the heat transfer did not imprint correctly and the decal was seriously messed up . They tried to pass this off without any mention of the issues. No apology , lots of waiting around , lots of excuses . They charge as if they are professional yet they provide amateur service and results . Better to DIY than to use this outfit .

On of the best wood frames I received so far. These guys treat their customers in a great way.read more

Unfortunately my experience with the framing from KeenArt was poor. The expensive frame arrived…read morewith gaps at the corners and the overall quality of the paint and wood was very poor. Upon inspection the acrylic glass was cut too large causing bowing of the frame. After reaching out to the support I never received a reply. I can not recommend the KeenArt framing, it failed in every respect. I replaced the unusable frame with another supplier with very good results and almost half the price.

We needed stickers printed right away, to have by the end of the next business day. Digitech was…read moreable to deliver them to our downtown office by 4pm, in under 30 hours from the time of order. It doesn't feel like they gouged us on the rush price, though. And the guy who delivered explained to us that we could get them for much cheaper printed on a roll, if we have more advanced notice next time. We were able to pay by cheque at the time of delivery, and I felt comfortable dealing with them.

On a whim I decided to try Digitech Printing. I was in a bit of a panic and needed to get several…read more colour copies made of my brothers wedding invitations. My brothers wedding is next month aaaand he left it last minute.... humph! I went into the shop 10 minutes before closing and typically printers don't print jobs for you so close to closing and have you come back the next day, which has been my experience with other printing houses. When I entered I think the clerk could sense my panic. I told him what I needed and number of copies I needed, when he told me the price I was blown away at how reasonable the price were! Plus he even guillotine cut the copy too. The "other" shop couple doors down (I won't mention the name but it rhymes with stinkos) were much more expensive aaaand charged to cut the copy down to size, not to mention the copy was of poor quality. Not only was the copy good but completed promptly & no waiting til the next day for the job to be completed. I wish I had known about this place when I was still an INTD student when average price I would pay for that many colour copies on card stock would set me back at least $$$ from other repro-graphic printers. The job I submitted was colour copy on matte card stock and 15 pcs on 14x17 (?) came to approx. $40 with tax including the cutting down of the copy.

I'm going to keep this review short, simple, and sweet. If…read moreyou are an actor (or maybe even model) here in the Vancouver area and need prints. This is where you come. No exception. Their quality and customer service beats all as far as I know. Quality 5/5 Print time / Customer Service 4.5/5 Price 4.5/5 (there are a few cheaper places, but I don't know how the quality compares) You can complete your entire order online, or go into the store and they'll be happy to assist you. Returning customers (prints are cheaper, if you're getting the same pic printed). New orders seem a little expensive but this is a business expense, and Rocket Repro will not let you down. If you need your acting headshot printed, get it done here. Modelling fashion prints? I'm quite positive they will impress.

Awesome! I was…read moredesperate. I needed two copies of my resume before an interview and my printer at home broke five minutes before I was due to leave the house. Typical. Frustratingly, I was turned away by two other local printing companies who snootily told me they only deal with creative printing/repo, despite having standard colour printers. However, after stumbling in a blind panic through the bright yellow door, Martin at Rocket kindly printed out two colour copies immediately, no trouble at all, and for free! Super kind. I guess they normally deal with high quality photo prints. Being in such a rush, I left my memory stick behind and he later contacted me to let me know he'd put it aside for safe keeping until I could collect it. Thanks Rocket! Really appreciate your help in my hour of need. I'm looking at getting some black and white film developed soon so will definitely be bringing it along.

Amir was extremely helpful in helping me figure out what I want my posters to be. (size, paper…read moretype, resizing the actual image) Though I did not go through with the printing process, the customer service alone was enough to leave a good impression.

Hey I'm bona fide! I have biz cards! Truth be known, I came…read moreto Minuteman because they hit me up 1st. on my site. Yup, reaching out to your potential customers actually works! It was as if they were reading my mind. Well, maybe they were reading my Tweets. It's a small-ish shop, but for now they can handle most of the jobs in house. Later, they have the option to send it to the bigger Minuteman shops. At the front desk and on the phone is young Kevin, a multi-tasker in the least. C.S., a bit of graphic design and print shop experienced. He was very accommodating and able to manipulate my file to make a small design change that made a big difference. Franchise owner Amir is there to keep the show in line. These two are so friendly you almost want to invite them for dinner! My job was no big challenge, but it was done efficiently and on time. There are a few print shops in the area to choose from but I'd use Minuteman again. Thanks guys! -V.E.V

still at over a year, our strata has yet to receive compensation for…read morecosts of repairs to one of our homes which was witnessed of UPS truck hitting and damaging one of our homes. Please be very aware that settlement is a long hard drawn-out affair where folks just hope we "go away" It appears we are being forced to contact social media in hopes of resolving this issue if payment is not soon forthcoming.

very helpful tracking package and said he will help me get it in my car. I was afraid it was too…read morebig for me to handle and enquired about having it redelivered and the agent suggested it could take 4 or 5 days and it would be better for me to pick it up, and not to worry about the weight of it, as he would handle loading it in my car.