1. Mirabal Mortuary

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Bell, CA

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17 years ago

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A Serenity Funeral & Cremation Services

A Serenity Funeral & Cremation Services

4.8
(42 reviews)

It is never easy to lose a loved one. Our loved one passed away in our home, as they had wished,…read morewhich meant that we needed to make arrangements and could not move forward until a funeral home came to our house and helped us with next steps. Likewise our kind local sheriff needed to remain with us until someone arrived. Originally we contacted a funeral home in our area that is well known. We were given an estimated time of arrival of "within the hour." When that time came and passed I called and was given the same estimated time of "within the hour." When I was on my third hour of waiting with our loved one still on the floor where we had tried CPR, and the kind sheriff, patiently waiting, I began to call other funeral homes. I left a message at 2 others then on my third try I contacted "A Serenity Funeral & Cremation Services" and Daniel answered the phone. Despite having a busy morning right from the get-go he was kind, compassionate and forthright. He let me know he was having a busy morning and would do his very best to get there within the hour. He arrived within 30 minutes along with another gentleman. The compassion, tenderness and grace that they showed our loved one and to us, who we're newly grieving was an answered prayer. They reverently allowed us our final goodbyes and had no problem when I wanted to include a special blanket to wrap our loved one in. Daniel sat with us, answered questions and patiently walked us through the process. The kindness and care that Serenity Funeral and cremation services showed us should be a model for the industry. When we finished all the paperwork we realized that "A Serenity" was actually a fraction of the price of what we were going to pay with the locally touted company that continually told me it would be "within the hour." I highly recommend a Serenity Funeral and cremation services. While death is a part of life Daniel from Serenity made us feel as if the loss of our loved one was the most important thing in the world at that moment ..which for us it was. Thank you Daniel. Thank you Serenity Funeral and cremation services

It's never easy to say goodbye to a loved one. With Daniel's help, his patience, compassion, and…read moregreat communication, it really made this process a lot easier. His involves throughout the process was absolutely amazing. Not to mention the finished outcome of my loved one, she looked absolutely beautiful & peaceful. She looked like she was just asleep. I could not have had such amazing work throughout the funeral services if it wasn't for Daniel. The family & I are forever grateful for his services.

Cremation Society of Los Angeles

Cremation Society of Los Angeles

2.9
(19 reviews)

DO NOT RECOMMEND!! I've been working with this company since June 5th 2025 and so far their rating…read moreis 2 out of 5. They have terrible communication with their customers and you're the one that has to follow up on updates about your loved ones progress/process during a very difficult time adding unnecessary extra emotional stress. This caused my wife and family extra stress after we lost our baby and it's the last thing any family should have to do after the passing of any loved one. I had better compassionate care when my family dog died and was cremated than we got with my son....how F-ing sad and infuriating is that!!!! There's no compassion, understanding or dignity. Omar is rarely available always running errands and Juan is always taking messages and trying to answer questions for the case manager (Omar) whom never gets back. I had to be the one to call and ask for updates and follow up because they would never call Back. My phone record is nothing but calls out to them supporting that they have terrible customer care and service. They close at 5pm. They'll answer the phone to tell you to call the next day.. They also kept telling us that our sons remains would be ready this week, no next week no the 3rd week. For some reason Omar couldn't email or call me with updates. I wouldn't recommend using their services unless you're ready to do all the follow ups, ask for updates, ask and remind them to process your payment and try to get a hold of them. If you can afford Something else I'd recommend you go with it! I'll never forget how they made us feel during this time. Just a terrible experience dealing with this company.

If I could give zero stars, I would. This has been one of the most devastating and unprofessional…read moreexperiences my family has ever endured. On the day of my wife's father's funeral--already one of the most painful days of her life--we were forced into additional, unnecessary stress and heartbreak because of this company's incompetence. We were assured that her father's ashes would be available in Bell Garden on Thursday she drove close to 3 hours to pick them up. When my wife made the painful drive to pick them up, they were not there. We ended up having to collect the ashes only two hours before the funeral. To make matters worse, the urn we purchased--a golden urn to properly honor her father--was not provided. Instead, without a word of explanation, they handed us his ashes in a plastic box. This left my wife with no choice but to present her father in front of family and friends in a cheap plastic container. People were taking photos of the urn, and it was a humiliating, heartbreaking moment. On top of the grief of losing her only surviving parent, she had to experience this indignity. We even drove around desperately searching for an urn before the service, but it was impossible to find one on the same day. No family should ever be put through this kind of negligence--especially not on the day of a funeral. We placed our trust in this company to handle something sacred, and they failed us in the worst way imaginable. This experience was beyond disappointing--it was cruel.

Mirabal Mortuary - mortuaryservices - Updated July 2026

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