This place is awful. They take complete advantage of you when you're most vulnerable. They are not…read moreupfront with their prices and will completely stick it to you if you called them first to pick up the body. They are sleezy, not compassionate, and only trying to make money. They are owned by a chain and operate like one.

Excellent services. We were very pleased with my father's funeral services. They listened to our…read moreneeds and followed through. Thank you Juan Carlos and staff.

Lilia was very kind and so helpful. Very warm reception to the family and her voice was so soothing…read moreand kind. She was just amazing. Our family is very thankful to have been able to work with Lilia.

DO NOT RECOMMEND!! I've been working with this company since June 5th 2025 and so far their rating…read moreis 2 out of 5. They have terrible communication with their customers and you're the one that has to follow up on updates about your loved ones progress/process during a very difficult time adding unnecessary extra emotional stress. This caused my wife and family extra stress after we lost our baby and it's the last thing any family should have to do after the passing of any loved one. I had better compassionate care when my family dog died and was cremated than we got with my son....how F-ing sad and infuriating is that!!!! There's no compassion, understanding or dignity. Omar is rarely available always running errands and Juan is always taking messages and trying to answer questions for the case manager (Omar) whom never gets back. I had to be the one to call and ask for updates and follow up because they would never call Back. My phone record is nothing but calls out to them supporting that they have terrible customer care and service. They close at 5pm. They'll answer the phone to tell you to call the next day.. They also kept telling us that our sons remains would be ready this week, no next week no the 3rd week. For some reason Omar couldn't email or call me with updates. I wouldn't recommend using their services unless you're ready to do all the follow ups, ask for updates, ask and remind them to process your payment and try to get a hold of them. If you can afford Something else I'd recommend you go with it! I'll never forget how they made us feel during this time. Just a terrible experience dealing with this company.

If I could give zero stars, I would. This has been one of the most devastating and unprofessional…read moreexperiences my family has ever endured. On the day of my wife's father's funeral--already one of the most painful days of her life--we were forced into additional, unnecessary stress and heartbreak because of this company's incompetence. We were assured that her father's ashes would be available in Bell Garden on Thursday she drove close to 3 hours to pick them up. When my wife made the painful drive to pick them up, they were not there. We ended up having to collect the ashes only two hours before the funeral. To make matters worse, the urn we purchased--a golden urn to properly honor her father--was not provided. Instead, without a word of explanation, they handed us his ashes in a plastic box. This left my wife with no choice but to present her father in front of family and friends in a cheap plastic container. People were taking photos of the urn, and it was a humiliating, heartbreaking moment. On top of the grief of losing her only surviving parent, she had to experience this indignity. We even drove around desperately searching for an urn before the service, but it was impossible to find one on the same day. No family should ever be put through this kind of negligence--especially not on the day of a funeral. We placed our trust in this company to handle something sacred, and they failed us in the worst way imaginable. This experience was beyond disappointing--it was cruel.

During one of the hardest moments of our lives, the team at Chavez Funeral Home & Cremation treated…read moreme & my sister with kindness, compassion, and respect. Losing our father is devastating but Sonia made our decision making easier with her grace. A very special thank you Sonia, who was truly amazing throughout the entire funeral arrangement process for my father. She was incredibly communicative, patient, and never once made us feel pressured into making decisions. She took the time to answer all of our questions, guided us with genuine care, and helped make an overwhelming experience a little easier to navigate. We are deeply grateful for the professionalism and heartfelt support we received. Thank you for helping us honor my father's life with dignity and compassion. We will always remember your kindness.

Thank you Sonia for being very informative and patient with my family and I, as we have never gone…read morethrough something like this. Our family and friends valued the respect that was given to us. They're able to walk you step by step without and confusion. We highly recommend this business to anyone in need or is searching for Funeral and cremation services.

We were very grateful for the care and compassion shown by this funeral service. Everything was…read morehandled with professionalism, kindness, and respect during a very difficult time. They made the process much easier for our family, and the pricing felt fair for the level of service and support we received.

My daughter and I with the help of Brandon created a headstone for my grandparents that came out as…read morewe expected. Although we waited a while for it to be completed Brandon was very attentive and communicated through this process. Thank you Allen English for helping create such a beautiful headstone for my viejitos.

This mortuary is incompetent. The experience we had was horrible and they need to improve. The…read morecommunication between the employees is pretty much non existent. It took six weeks to get ashes back from a cremation. Only after contacting the health department myself after five weeks.Did I get the death certificate?Doing further research, I find out that the mortuary never submitted it to them. Marie is rude and unprofessional. The prices are higher then other places and the service is horrible!

La estrella que les dejó es por la amabilidad del personal, que es lo único bueno que encontré en…read moreeste lugar. Hasta el día de hoy estoy arreglando errores de ellos y no creo que nadie después de perder un ser querido debería lidear con remendar sus errores. Pésima experiencia! Eviten el estrés y busquen algo mejor.

Really bad services I and my Family would not recommend this place to do any services. Now they are…read moresaying g because we don't have anything on writing we can do anything. Frist Dr didn't sign the papers then they couldn't find any flights to Guatemala then it was up to Guatemala Council to give the ok now they telling us that on Saturday they will send out Grandma body to Guatemala. She passed on 12/3/2020. She didn't die of Covid-19.

Review from a hospice nurse. This is the worst mortuary I've ever worked with in 12 yrs. 1. Called…read morein death family requesting extra time with loved one 9 hours. (This request is common until specific family members come see loved one) usually mortuaries say okay take hospice info /time of death and request family call 2-4 hours prior to requested pick up time. Rep was rude seemed shocked verbalized concern for body decaying, told me no that couldn't be done. 2. As I continued to advocate for my patients families desires I was told " you don't decide you're not the one we have to talk to we will call daughters" (daughters heard everything on speaker ** I was told 2 am the desired time was "to late" !! Aren't mortuaries open 24 hours ?!? This was the most shocking thing I've ever heard " to late we can't pick her up after 12 it's to late" 3. Rep hung up on me when asked name. 4. They called family and said the prearrangements made by the decedent more than 10 yrs ago were for straight burial although they had receipts for full chapel services 5. The rep then told family they could pick up Client at desired time but because it was "late" there would be a 300 dollar fee. 6 . 4 days after patients death I was being called to my company phone and left messages requesting call back I called and the person who answered said they were trying to call regarding the death certificate ! I gave the office / doctor info on day of death and they are calling the nurse who pronounced 4 days later! 7. The rep said " oh is this the person who died and only wanted pick up and holding that we declined ? she didn't get picked up" omg I almost lost it wth. I told her the company info and then called this family ensuring she had been picked up. They verified she was taken to this mortuary. 8. The family called me and said they were calling me because they said a family member provided my info instead of the hospice information. They blamed the family! So wrong because they aren't supposed to take the info from family it's supposed to be from the nurse who pronounced death: which I gave to the first rude person who answered. * this place is horribly disorganized and people don't communicate they don't even know their clients which is horrifying. Don't use this place I will tell every and all patients I have in the future. You don't need this during an already difficult time. I literally hurt for my patients family having to have endured this treatment while dealing with this place.

It is never easy to lose a loved one. Our loved one passed away in our home, as they had wished,…read morewhich meant that we needed to make arrangements and could not move forward until a funeral home came to our house and helped us with next steps. Likewise our kind local sheriff needed to remain with us until someone arrived. Originally we contacted a funeral home in our area that is well known. We were given an estimated time of arrival of "within the hour." When that time came and passed I called and was given the same estimated time of "within the hour." When I was on my third hour of waiting with our loved one still on the floor where we had tried CPR, and the kind sheriff, patiently waiting, I began to call other funeral homes. I left a message at 2 others then on my third try I contacted "A Serenity Funeral & Cremation Services" and Daniel answered the phone. Despite having a busy morning right from the get-go he was kind, compassionate and forthright. He let me know he was having a busy morning and would do his very best to get there within the hour. He arrived within 30 minutes along with another gentleman. The compassion, tenderness and grace that they showed our loved one and to us, who we're newly grieving was an answered prayer. They reverently allowed us our final goodbyes and had no problem when I wanted to include a special blanket to wrap our loved one in. Daniel sat with us, answered questions and patiently walked us through the process. The kindness and care that Serenity Funeral and cremation services showed us should be a model for the industry. When we finished all the paperwork we realized that "A Serenity" was actually a fraction of the price of what we were going to pay with the locally touted company that continually told me it would be "within the hour." I highly recommend a Serenity Funeral and cremation services. While death is a part of life Daniel from Serenity made us feel as if the loss of our loved one was the most important thing in the world at that moment ..which for us it was. Thank you Daniel. Thank you Serenity Funeral and cremation services

It's never easy to say goodbye to a loved one. With Daniel's help, his patience, compassion, and…read moregreat communication, it really made this process a lot easier. His involves throughout the process was absolutely amazing. Not to mention the finished outcome of my loved one, she looked absolutely beautiful & peaceful. She looked like she was just asleep. I could not have had such amazing work throughout the funeral services if it wasn't for Daniel. The family & I are forever grateful for his services.