Some front end staff I avoid but Lindsay & Maddie are Amazing!!!!! They always are attentive and…read moreknowledgeable and beyond kind! Highly recommend Dr. Dell and trusting them with your eye care experience! Been with them for years!

One of the very best eye exams I've ever gotten with honesty that I didn't need glasses. That is a…read morefirst! I've never gone to the eye doctor and not been told I needed glasses....in the last 12 years. Part of the reason I changed. Epic has some great technology as well. I have always gone to an ophthalmologist, which there are none here, but this is still hands down the best experience

I went here for eye exam and to check for cataracts ,biggest mistake ever ! It is a mill devoid of…read moreany of their clients concerns .I left with my eyes feeling worse than ever . I will not go back .

Went in for an eye exam for a new prescription, 3 hr wait and when they finished, I had no…read moreprescription. Was even told to bring in my old one so they could see it. Then I got a $200 bill that I contested, twice. Both times Galen said they would look into it. Now I have a debt collector calling. Really nice office staff though.

I messed my glasses up and Leslie fixed them for me. Professional. BTW, the entire team is great…read more MLM

The Doctor was awesome but the receptionist told me she was taking my co pay. When I received the…read morebill, it was not on there. I called and she told me that although she said it was the co pay it was for a service that they charge the patient but do not mention it to insurance because they do not pay for that service. I called and she admitted but offered no apology and said they did not have to tell their clients about the extra charge. I told her she should have told me it was not a co pay but a charge for a service. I was also billed for the service but the co pay is all I would have to pay. I feel very wronged. I had my insurance call and she told her the same thing: they do not have to tell the client about the extra charge and she said she never called it a co pay. Beware of extra charges and not being told!

They take several different kinds of insurance including mine. All I had was a copay. I had been…read moregoing for a few years to get my contacts and glasses. When it was finally time to get lasik. The referral was quick and easy and the surgery was a complete success. The only problem is now I don't have any reason to come back.

I have bad eyes so it takes some time for me to get used to new glasses. Even then, what I think is…read morein focus at first turns out not so much later. The friendly folks changed my lenses for me not once or twice but three times due to my inability to see well. Couldn't be more friendly and helpful every time I stopped in to get new lenses and truly wanted to make me happy. Dr. Richt really cares about your eyesight and will spend as much time as need to make sure you understand and are happy with the visit. When my wife went for her exam, he told her there was no change to her eyesight and she didn't need to purchase any glasses this year. When was the last time someone honestly told you not to spend money on something you don't need? Great doctor, friendly folks, terrific service.

Spent over an hour in the store with an appointment for them to fix my prescription that they got…read morewrong. Lady checking us out answered the phone In the middle of helping me then complained about the person on the phone.

The best experience I have had at an eye center!…read more The people were all fabulous, they had everything from my online submissions in order, very easy yet thorough exams, fabulous professionals, and a great selection of affordable eyewear. This place is one of the few to actually be thorough and prepared for their clients. They had all the information I had submitted in advance via their online forms. This is something most places fail at. The people, from start to finish, were absolutely wonderful. They are knowledgeable, professional, kind, and fun (yes, fun!) to visit with. They make sure all your questions are answered and you leave happy with every aspect of you visit. In addition to the wonderful people, there is also their wide variety of glasses to choose from. I was able to select three pairs of glasses--two of which were designer--with an array of lenses features (blue light, scratch guard, etc) for under $650 without vision insurance. This is great considering the last pair (just one pair) of designer glasses I had purchased elsewhere were over $550 and had issues. The location is clean, pleasant, and easily accessible. This is definitely a location I felt very comfortable visiting. I have walked into other locations and not gotten the most welcoming feeling but the Hixson location is a rather different story altogether. Definitely my new go-to place and location for all my glasses and contacts.

Went yesterday to have a CT scan and an aneurysm ultrasound. I paid a 225$ copay for the CT scan…read more They did the ultrasound first then took me to the room for the scan. After waiting a few minutes the operator and another employee came in saying that BCBS Medicare insurance wasn't going to approve the scan for today. I would have to reschedule. What about my copay? The woman said they could hold it until the rescheduled date or they would refund it. I got angry and frustrated with this situation and blew up at the young woman. I am very sorry that I did that to her and I'm not happy with my conduct toward her. I simply didn't tell her this is the 3rd time in the last month I've been rescheduled. I want the scan done in a timely way. The last scan 7 months ago revealed a mass and my doctor ordered the scans to be done every 6 months. We're behind. I took the young lady's advice and rescheduled for November 5. I didn't ask for the copay refund. The young lady offered to handle the reschedule but in my anger I wouldn't let her. I called Chattanooga imaging after I cooled down. Patient's need to have patience.

Office experience. The representative who scheduled my follow up mammogram made it seem like they…read morewould work with me on not being able to pay the full copay on the date of service. When I arrived, I was told I had to pay the full copay or I couldn't be seen. They would not work with me and said I would also be charged a $50 reschedule fee if I wanted to reschedule. I canceled the appointment and asked my doctor to refer me to another imaging center. Avoid Chattanooga Imaging if you can. I would give a 0 rating if I could.

The doctor pulled my eyelashes that grow in toward my eyes. He actually got them all unlike the…read moreprevious doctor.

It is obvious from the moment you walk in that this place is something special. It is a beautiful…read morefacility and the waiting room is fantastic. Don't get too comfortable because in my experience you won't be in it for long. I was promptly taken back where a detailed exam was performed on my eyes. The entire staff was super nice, very professional and highly skilled at what they do. I saw about 3 different technicians with each one doing a different part of my exam. Then the Dr came in and did his part of the exam and he spent a lot of time giving me options on glasses vs reading glasses only etc. I felt that this was a very good exam by a first class group of people. There is a huge difference in this and a typical walk in glasses dealer that makes it feel like you are at a fast food place. This is the opposite of that experience . I highly recommend them for your eye exam and glasses etc.

Like any other business, the operation falters at times because of new personnel and differing…read morephilosophies and experience for individual service providers, But, after over 20 years of medical assistance, and a few emergencies, al in all, they are doing their best. I survived COVID and SHINGLES with them, at times with a bit of 'personal' effort. The attention and willingness are important and the results have been more than satisfactory. Improvement in process is always welcome.

I personally see the Bujaks for the last 7 years and they have been at this office for a year or…read moretoo and it's very organized. Amazing customer service from the front office. Clean and organized.