Shockingly bad. I purchased 3 cleanings through Groupon, and the "standard" services they offered on their site is NOT what I received. The owner said "that's if we lived in a perfect world, but we don't." I told her that's not what standard means. It took 4-5 days to get a call back after I left a message (!) to make an appointment. Then they cleaned for a little over an hour for $140 worth of cleaning. In addition, I was charged EXTRA for tax and tip. The Groupon prople couldn't find this condition anywhere on the offer, but I didn't want to lose what I had already paid, so I went ahead resentfully. But their groupon reminds you to "tip generously", so that seems like a total scam. One time, the guy was supposed to call me before he came so I could come & unlock the door, but he didn't, so he just left. When I rescheduled, he was 3 hours late. A rude, unprofessional ripoff. read more

Seems to be a trend here. We purchased a Groupon as well. They didn't show for 2 of the first 4 scheduled cleanings. No phone call, no nothing. They comp'd us one free cleaning....that they didn't show up for. Floors look nice when they are done, but they are sticky from the chemicals they use. Absolutely will NOT be using them again. read more

So amazingly awful. They charged me $10 each way for "travel," didn't come at all on the day they were supposed to (even though accordign to their boss they said they had come and finished it), came on the next day and then - the most amazingly bad -- told me they couldn't clean because it was way too dirty, smelled like pot, and had a strange man there! The strange man was my husband, who was waiting for them to come, we don't smoke pot, and the house was totally picked up. AWFUL. They said they'd refun the money. I'm not able to post zero stars, that's why they get one. read more

I also purchased a groupon for Miracle Maids through groupon. This is not something I normally do, but thought it would be a nice treat to myself for my b-day. What a joke and waste of money. Not sure anything was done and I am so disappointed and let down. I once recieved a giftcard for Distinctive cleaning out of Edina I believe and they did an AMAZING job. Infact, I never knew my house could be that clean. I've contacted groupon and am hoping for a credit or my money back. Stay far, far away. I hope the people running this business get whats coming to them and that groupon stops promoting them. Croooooooks. read more

Why can't you give zero stars? I bought the groupon, and did online scheduling. No one called back. I left messages, and received one call back, but this went to voicemail and I was never able to contact them again. Due to high call volumes groupon customer service wait time was over 3hrs. Groupon did eventually respond by email, but it was expired at that time, and I didn't receive a refund!!! read more

This was the most disappointing experience. Thank goodness I did not pay full price for their services. It took them 1 1/2 months to get me scheduled the 1st time, so I scheduled my 2nd cleaning at the same time for convenience. The 2nd cleaning was canceled day of & the cleaner was to call me back that evening to reschedule for the following weekend. No one called me & it took me 2 weeks to get in touch with anyone. I was then told they could come out 5 weeks later! So disappointed. I asked for a refund but was denied. The cleanings that were done were very basic. My son's & my dresser tops were still covered in dust when I got home. The counters still had marks on them, like they had taken a rag & quickly wiped them off. Please don't waste your money. I used to clean houses & could not imagine leaving a house in the shape that mine was in. read more

I didn't get a chance to use my living social voucher. After taking days, up to a week, to get appointments scheduled, they cancelled both times I'd had appointments. This kept happening until right up until my voucher was about to expire. Thankfully I was able to cancel this living social voucher and get a credit to my account. I forfeited the tax that they had already charged to my card, but better that than the whole voucher amount. Don't bother with this company, more of a hassle than anything. read more

I had the same awful experience. I took off work and no one has shown for over an hour and no one is returning any calls. They have already charged my credit card as well. Shady company, horrible customer service. read more

I hired Maid Perfect through a Star Trib deal. I'd never used a cleaning service before and figured I give it a try. I only found out that there was trip fee after buying the deal, it seems as though it should just be part of the price or at least mentioned prior to purchase. I also was surprised that the 2 hours of cleaning is actually 1 hour with 2 maids. This was not mentioned until they showed up at my house. I'm only going to use their initials, because I'm not sure how to spell their names and I don't want to give the wrong people a bad review. The cleaning was just ok. One of the women (J) was clearly working harder than the other and if I could review her alone I'd be a bit more positive. The other woman (T) was the problem. She took 2 or 3 phone calls while she was "cleaning" the living room, the room is small and she was in there too long for what she got done. She also opened our Xbox, it makes a pinging noise when the disk tray opens and I when I heard it I assumed it was on accident. A couple of days later my son asked to play a game, I keep all the disks on a high shelf he can't reach. When I opened the case the disk was gone. I searched through all the other cases to see if I may have put it in the wrong one. It wasn't there, and I found another case that was empty. I'm very careful with my things and felt as though I couldn't have misplaced them so badly that they wouldn't be right near the Xbox and TV. I searched everywhere and finally came to the conclusion that the disks are not in my house. There is no evidence she (T) took them, but I don't know what else may have happened. I called and talked to everyone involved, Cheryl the owner told me there was no way one of her maids would have taken them. T the maid denied taking them but all I asked her is if she had moved them or knocked them behind something on accident. She told me she remembered the games on the shelf and that all she had done was dust them, which she didn't actually do as the shelf was still needing a dusting. The games weren't worth much, but I've been going crazy looking for them and the thought that she probably took them leaves me a feeling a bit violated. I only read the other reviews after all of this, so I'm feeling kind of dumb for not researching this company before hiring them. Oh and this seems to have happened in the same week that another reviewer had a laptop go missing. That review was filtered by Yelp, but their experience seems very similar to mine. read more

LIke many others, it took forever for me to get a return call to even schedule the appointment. Actually, after numerous calls with no one answering the phone and me leaving at least 2 messages, I left a message of concern that my voucher was going to expire in 2 weeks and I'd yet to hear back from anyone or have anyone answer my calls. The next day, the owner's husband called me and told me I could request service on their new website. Great!! Right??? No, I went to the website which directed me to choose 3 dates and I would get an email confirming the date & time. I never received a confirmation. So, two weeks later, about a day before my voucher was going to expire, i sent an e-mail to the voucher company and cc'ed the owner. The next day, the owner contacted me. She was okay with scheduling service three wks after the expiration date (today), but didn't give me a time. So, i expected a confirmation phone call yesterday (typically the day before services to inform me of the time). I never heard from anyone. I called the owner first thing this morning and after leaving two messages finally received a phone call back telling me that "her crew" would be here sometime this morning. So, I took the day off and now it's 11:30 and they have just arrived. The first question they asked was, "What would you like done?" This concerned me because the website states "We provide an extensive list of standard cleaning services every time we are in your home". I didn't get the feeling that the question was asked as exhibiting a higher level of customer service so this was concerning as I wasn't sure they were going to do all the company promised. All in all, the ladies (Angela, Jackie, Tawanna) that came to the house were nice and did a very good job, but it shouldn't be this difficult to get service, so I won't be calling this company again. Also, it's important to know that 3 hours of house cleaning only equals one hour if there are 3 people. I suppose it makes sense but it was a surprising when the ladies told me they'd be here for 1 hour. read more

I was extremely disappointed with the cleaning and customer service. It is very inconsistent and very unprofessional. I had bought 3 living social vouchers and was charged $46.35(supposedly tax for 3 cleanings) on my credit card before any services had been performed. The first clean was fair. The second clean was scheduled during the day on a Saturday and I went out of my way to be home during the time they were scheduled to arrive. No one called to cancel or reschedule. I had to call and was told they were not coming. To make up for this, the owner offered to have them clean for longer next time (1.5 hours with 2 people). So when they arrived the following Saturday, my roommate let them in and told them what was to be cleaned. I received a call 1-1.25 hours after they started stating that they were finished. Since I had 1.5 hours, I asked them to clean an additional area in my basement that was dirty from some ice melt. When I arrived home 10-15 minutes later, expecting them to still be there, they were gone, the basement area had not been cleaned so they had completely disregarded my request, and the cleaning in the rest of the house was very unsatisfactory. The floors did not appear mopped, the stovetop was still dirty, dust was under the beds and the kitchen counters were not clean (to name a few items). I have had my house cleaned for 2 years and know what good service is. I emailed and called stating I was unhappy with the clean, and wanted to address this. I had one remaining coupon and so wanted to schedule this clean as well. Someone responded to my email with the date and time of the next clean and did not respond at all to my complaint. I then called, and when she returned my call, I explained my grievances. She said that was weird because that cleaning team normally does a good job. I then said that they didn't so you should follow-up with them regarding it. I was not offered an apology nor a refund. It felt like I was talking to a high school student in terms of how unprofessional her response was. I also said that I would never use their service again if I did not have a remaining coupon to use. She said okay, and did not offer a refund of any sort. read more

Absolutely DO NOT HIRE! I have used many different housecleaners over the years (so I know good and bad housecleaners) and these were BY FAR the worst cleaners I have ever experienced. (This is also the first time I have ever posted a review for a company on the internet). I purchased a voucher through Living Social to clean up to 4,000 square feet (which the owner told me was 2 people working 2 1/2 hours). They were at my house a little over one hour and told me that they were done. They barely dusted and vacuumed,and their idea of mopping the floors was to "spritz" some kind of spray on the floors, then use a damp mop to wipe it up. I paid approximately $120 (with the additional fees that were not disclosed in the original voucher), and MAYBE got about $40 worth of services (the "deal" was supposed to be for $200 worth of services). When I expressed surprise that they could finish my house in about 1 hour and 15 minutes, I was told that they had a total of 6 houses to do that day. Very disappointed. read more

We purchased a deal through Miracle Maids in the past and what was stated in the offer we did not receive. The owner was rude with us when we called to see what time they would be at our home because it was already an hour past the time frame she had given us. I purchased 2 of the deals and when I tried contacting the owner to get refunded for the second, I never received a response. When making my appointment, which I called and emailed about 3 or 4 times, she stated that I need to pay tax and gratuity. Fine, but personally, I think the tip should be left up to me after I see the work done in my home. Another thing, they state that they are "green" and use Melaleuca products. We used Melaleuca in our home for years, & I can tell you, that is not the products that were used. I could definetly smell bleach in the products that were being used. I believe she hired a subcontractor to clean my home, so maybe in most situations they do use Melaleuca, but I know they didn't in my home. I am not a difficult person to please, but I do not like being lied to or taken advantage of so this did frustrate me and I don't want to have someone else go through the same frustration. One more thing to note for anyone cosidering using them, the person she hired to clean my house undercut her! So, at the end she came up, gave me her phone number and said she would come and clean my house at a much lower rate! This to me just showed that they did not like working for the owner and had no respect in the way she was running the business. The deals posted on Living Social and Groupon for Miracle Maids are not deals, they are the same rate that is normally charged. Running a business is about integrity and caring about your customers, not taking advantage of them! I really wish I could leave a better review. read more

Like all the other reviewers, their customer service is terrible. I called twice to schedule an appointment, left messages and finally got a call three days after my second message to set up an appointment. Even then, they didn't even schedule an appointment for me, instead informed me that their appointment scheduling will be available online next day and for me to go online next day to schedule an appointment. I finally got a message from someone on which day they were coming to clean, but gave me a timeframe of 9am-4 pm. They actually never even showed up, claimed they knocked on the door and rang the doorbell, but WE WERE HOME and did not see or hear anyone knock or ring the doorbell. Totally useless, and a frustrating experience. I called the office, but no one ever picks up the phone, its always a voicemail that picks up. I would never recommend anyone doing business with them. read more

I would not recommend this company or their services to anyone. I had a simple request that my two bathrooms be cleaned thoroughly and the downstairs laminate floor be mopped. There were two ladies who came to my house and were supposed to clean for two hours. The bathrooms were not clean (the tub and shower didn't even look like they were touched except for the streak marks that were left all over) and if the floors were still dirty. I figured since we were moving out I wouldn't have the movers take their shoes off since we were going to have "professionals" come in and clean. There was nothing professional about this company. I had to clean everything myself because the job was so poorly done. Their products also have an awful smell to them and my house smelled better before they cleaned than afterwards. The lady who I spoke with was VERY RUDE and disrespectful and has no idea what customer service means. Do not waste your time or your money! You will be very disappointed! read more