Attention Larry and Everett: I had what I consider one of…read morethe worst customer service experiences I've ever had with Premier Car Care at 1171 Niagara Falls Blvd. I called simply to ask for a price on a brake job because I was looking for a new mechanic. The woman who answered the phone, who I later learned was Roxanne, refused to provide even a general price range. She told me they don't give prices over the phone and that I would have to make an appointment. When I politely asked for her name, she hung up on me. I called back and left a message explaining what had happened and asking to speak with Larry or Everett. Instead, Roxanne called me back. Rather than listening to my concerns, I felt she talked over me, raised her voice, and insisted she had not been rude. I repeatedly asked her to stop yelling at me. During this call, another business owner named John was listening on the line and heard the entire conversation. I called a third time and finally spoke with Everett. He told me Roxanne was his wife. Instead of listening to my concerns as a customer, I felt he immediately defended her and showed no interest in resolving the situation or apologizing for the way I had been treated. I own four vehicles and was looking for a shop to perform brakes, a four-wheel alignment, and a coolant flush--well over $1,000 worth of work. Because of the way I was treated, they lost not only this job but my future business as well. Good customer service starts with treating people respectfully. Based on my experience, I cannot recommend Premier Car Care. I will gladly take my business to a company that values its customers and treats them with courtesy. PS I would've never written this review if Everett didn't dismiss me and said he stuck up for his wife who's bat shit crazy ruining his business.. all ever had to do was apologize and I would've never written this, but he didn't.

I neighbor recommended Everett. I needed brakes and rotator now be going there for all my needs …read more Reasonable pricing. Really nice person.

Phil and staff at Sweeney's Garage are great and have been my family's auto repair shop for several…read moreyears now. They are the only place I TRUST for a fair and honest assessment and their professional quality work. They are knowledgeable, thoroughly explaining everything. They have consistently earned my praise, good people. Highly recommend! 5 Stars!

Phil and his crew at Sweeney's have taken great care of my family's cars for years. Highly…read morerecommended as professional, trustworthy, and customer focused!

Meeting Jarry's K & A Auto Repair Shop--where they provide not only top-quality emergency service…read morebut also warm care that touches the hearts of their customers--was truly a blessing from the Lord. Thank you so much, Jarry!응급 상황에서 최고의 서비스로 손님의 마음까지 따뜻하게 만들어 주는 Jarry의 K & A Auto Repair Shop를 만난 것은 주님의 축복입니다. 정말 감사해요 Jarry!

Jerry is the best. honest, fair and an excellent repairman. Have used him for my cars for years.read more

These guys are great. Its located on Hinman, near Military, but if you drive too fast you will…read moremiss it. the sign is a smaller one, and its in the middle of a row of car and other type repair shops. So once on Hinman, drive slowly and look carefully for the sign. Went here for Carco report for insurance. All these years in Buffalo and my father did not know of this place. They were nice, helpful and we were in and out super fast. We will be back for our inspections and other things. The customer service here really was a pleasure.

Joe and his staff did an excellent job servicing my legendary 02 C70 Volvo. I would recommend them…read moreto anyone looking for an import mechanic.

This place is top notch!!! Easy to get an appointment, really fast service. The employees and…read moremechanics are knowledgeable and professional. AMAZING CUSTOMER SERVICE!!! The bend over backward to please you. I wish I could give them 10 stars. Highly recommend!!!

Always friendly and very honest mechanics. Also does a through job. I take my car there for all…read moremaintenance issues.

Phil's Auto is the epitome of the trustworthy mechanic. Jeff, the current owner (Phil's son I…read morebelieve), is very helpful and highly skilled with decades of experience. I've gone to him several times the past few years and every single time he has been able to quickly fix whatever issue I had. This includes engine, power, transmission, and various other issues. He also charges a very fair price for his work and has always been cheaper than when I used to get quotes from other places - but there's no need for me to bother calling around anymore. Knowing a trustworthy mechanic is a huge relief when I need a repair, oil change, inspection or tires. If you're looking for an honest, hard-working mechanic who will perform quality work at a fair price, go to Phil's Auto. Highly, highly recommend!

My entire family goes to Phil's and none of us have ever had a bad experience! Phil and his staff…read moreare always polite and professional. I just took my car in for an inspection, I was able to make an appointment with ease and they had me in and out in less than a half hour. I truly recommend going here if you're looking for a place to take your car without feeling like you'll be taken advantage of.

Found Towne Motor Car through a Yelp search and a great review my an acquaintance…read more I don't have a regular garage, and have only visited a few repair shops over the years with different cars Ive had. Most recently after parking my key fob became stuck and the starter didn't engage. After trying AAA for a jump (and sold a new battery) I found myself in need of repair when the new battery didn't start the car. Using AAA to tow it over. Ive never been here and honestly have barely noticed it on Edward St when Ive driven by. Set back from the road a bit with their parking lot in front, upon walking in you realize how deep the building is and how much fits in it. (Neat) Well they gladly accepted my car, I had it towed after calling and discussing what I knew with Chris over the phone and make sure they had availability. The reason that I came here for wasnt as serious as I feared. Upon coming back those fears were met by what it cost to pass the NYS inspection. Obviously no fault of their own, I have a 2013 Chevy that is a hand me down from my parents and had already expected one issue that would probably needed to be addressed. (The Tires) Overall Im really impressed with Towne Motor Car, they were genuinely nice with every interaction and gave me the information that I needed to make a decision or had the conversation with me when what I thought was an issue wasnt. What really impressed me was when I had my car in for the starter issue they fixed the key issue (separate issue in my mind) and they even put my slightly fallen bumper back in place. Going above and beyond for a customer, very strange nowadays. But greatly appreciated! Bringing back in for the inspection they were easy to coordinate the drop off (key in the box, but they were open before 8 to hand it off). I received a call mid-morning to go over the issues needed to be addressed and got a timely call and text near the end of the day to pick it up. Plus they have a website where you can review your past service history, and make appointments. They even use your preferred communication method to reply back (call or text). Although I hope I dont need it soon, I think I found a garage to stick with.

Chris and the gang at Towne Motor Car are fantastic. They are transparent about costs, do excellent…read morework, and most of all for this single woman without any men around, I trust them. They are unfailingly courteous and friendly. Indeed, their standards in that area are superior to any other mechanic I've been to in WNY, and in a world full of bullies I greatly appreciate it.

I can't possibly put into words how great this shop is. They are honest and reliable. They really…read moretake that extra step to make sure the job is done right and affordable. I send everyone that I can here for repairs. They have a way of explaining and showing their work that really makes you feel at ease.

As a strong suggestion to all, i would not use this shop for any and all motor work! I trusted this…read moreshop with my truck and it came back worse then when i brought it in. Now they want me to pay for damages caused in there shop after already giving them $2500 more then what the repairs cost at any other shop! This shop screwed me over good! I brought the truck in for a lifter and camshaft fix, and came out with a leak in the exhaust manifold, one that was not there when I brought it in. My truck has always sounded great and even when I brought it in, it sounded the same way. Now I have to drive around with a loud noise coming from the engine that was never there before. Instead of the company doing the right thing and just fixing what they broke, they handed me a $220 bill to fix it instead. I got nothing but excuses from them of why it's not there fault as if I'm some idiot who doesn't know anything about vehicles. To conclude, I actually didn't wanna do a review, and waited, in hopes they'd call to make things right.