Very friendly and service oriented staff from start to finish (A+)... but the body treatment was unsatisfactory. The aesthetician was a lovely person, calm and kind, but the exfoliation treatment was too rushed and overall below the standard I would expect from the Shengri-La. I've had way better in the city. read more

First time going to a spa! Amazing place, very serene and relaxing. Felt like a weight off my shoulders, literally, especially with the deep tissue massage I did. The masseuse was very thorough and applied extra pressure to areas I needed when I requested. The scents were amazing and the sounds used felt like the PS4 loading screen so I felt quite at home. Overall great experience and would definitely go again. read more

This spa is the ultimate in luxury. The moment you walk in you'll be welcomed by the lovely staff into an oasis like none other in Toronto. From the rich warm wood to the gorgeous marble that envelopes the hammam, you'll feel you've escaped the city (and all your stress!) For my first visit I chose the hammam and gommage treatment. It was truly incredible. An amazing scrub and exfoliation like none other. I had no idea I could feel so relaxed and my skin so soft and smooth. Sheer luxury!! Afterwards, I was given the softest chenille robe and taken back to the lounge to relax and enjoy the yummiest baklava and tea. This spa is really the ultimate in pampering and I've honestly never experienced anything like it. Can't wait to return for a facial and of course my new addiction the Hammam and Gommage!!! read more

Went for Hammam, gommage and body mask treatment. Love the spas and always try a new one when travelling. Been to 80 different countries. This one is nothing to be excited about. The place is far far far away from Marrakech. Who prefer to throw out money and don't care about quality this is the place to be. No male attendants to start with. Nothing authentic. After smearing you with mud they hose you down instead of gently pouring water from a jar on your body like they do everywhere through the Middle East and Asia at much less expensive locales...No choice for tips: they charge automatically plus overcharged for services at weekend rates for weeknight. Good luck. read more

Pricey but one of the best spas in Toronto! I recommend to get there on time because the later you are, the more time you lose on your massage. Staff were very friendly and the atmosphere was very relaxing. Definitely will be coming back! Also recommend you to sign up for their emails, as you receive 10% off your total (I believe it is a temporary promotion). read more

I purchased a groupon voucher to try this place out and in the end, did not use it. I booked the services in and shortly afterwards needed to reschedule, calling to rebook WELL before the 48 hr notice. Then it became a game of telephone tag. When I finally did get someone on the phone, firstly they flagged that my services had not been cancelled and that they would make an "exception" this time. Then I couldn't get times that worked for me. The staff person was fast talking leaving no room for discussion of how it was my fault they had not cancelled though she acknowledged they had received a message asking to cancel and reschedule. Blaming customers for their lack of staffing definitely not a good way to go!! read more

I'm trying to reconcile my bad experience here with all the five star reviews I'm seeing. The one thing I can agree with is the facilities and atmosphere are both very nice. The tea they provide at the end is the absolute best; I even inquired about buying some to take home but they don't sell it. My star rating, however, is entirely based on the quality of the massage. My view on massages is that they're kind of like pizza: even when they're bad they're good. Not this one though. The pressure was never right, and while normally I'd say it's up to the client to say something, the pressure was so inconsistent that I couldn't make a recommendation to increase or decrease the pressure because it was all over the map. Just not enjoyable. I also added the head and scalp massage. Mistake! The friction between the RMT's hands and my hair resulted in the sensation of having my hair pulled, and the bone crushing pressure she used on my scalp resulted in swelling that left me with a headache for days. I couldn't believe I paid extra for this; while it was happening I would have paid for it to stop. I also did the hammam. I'm not really sure why I paid for this as it wasn't really that different from a sauna, which as other reviewers note, you have access to by booking here. Should have added gommage, I suppose. There was also a small hiccup checking out. I was using a WaySpa giftcard which I had provided before the treatment. Apparently the number was recorded wrong, so I had to wait in line behind other patrons to provide it again, then wait for quite awhile again for the card to be verified. Normally in a state of post-massage bliss this wouldn't bother me in the slightest, but I had such a crushing headache from the scalp massage I just desperately wanted to get home and take some Advil. Bottom line, you can get a much better massage literally anywhere else, and for much cheaper. Wouldn't recommend coming here unless it's for the more unique services offered. read more

Favourite spa in Toronto. The staff is friendly and accommodating. The atmosphere is very relaxing. read more

Although the staff were friendly and the services ok, the quality of the manicure and pedicure was terrible. I had their "signature manicure and pedicure" done, and the polish chipped away by the next day. For the price I paid, I was expecting much better quality. read more

I visited the spa while it was under renovations for the Groupon promotion. The treatments were excellent - RMT and aesthetician did a great job. The stars I deducted were for the facilities. The construction had an impact on my ability to use the space and if you are planning to spend a few hours or a day relaxing at the spa this isn't ideal until the construction is done. read more

Way too expensive for what you get. Change rooms are small, there's only enough room for 2 women at a time. One bench and two sinks. There wasn't enough room for our group of four to all get ready at the same time. The meeting place before and after treatments is also too small for the number of guests that they book in. When I arrived to wait for my group there were no seats available. The actual massage was great but don't be fooled into using the pool. $25.00 to use the hotel pool in the gym, not at all the experience you would expect based on the websites photos. A relaxing spa experience does not include children. When we complained about the pool experience the staff did not care at all and refused to remove the charge from our bills. There are much better options in Toronto for less. I would recommend Stillwater or Body Blitz. read more

I went to heaven...and I wish I stayed there! Wow..this place is amazing! Luckily due to a Travelzoo deal I got the opportunity to try it out. I had a choice of body treatments and a pedicure (I chose the water treatment/body scrub). From the moment you enter the spa, the receptionist stands up to greet you and you fill out a form with the typical questions about health, etc. Then you get led to the change rooms where they provide you robes (so soft! and nice slippers). They have lockers as well. The entire change room is so relaxing, they have all the amenities (obviously Caudalie products, blow-dryer, hair products..etc..etc). You get disposable undies as well if you are getting the body treatments. Then you get led through a maze to one of the hamman rooms. The body scrub was AMAZING. Surprisingly it wad relaxing...hot steamy water and a nice mini massage...I swear I was made for this. The pedicure was really nice as well...they put some rhasoul mud on your feet/legs to make them really soft. With the deal you also get some tea as well as some treats - fruits/baklava. The service is exceptional - everyone is extremely classy. My only minor complaints were that while I know this is a spa - everyone was talking really quiet...really really quiet. Like that low talker episode in Seinfeld. I kept saying "huh?" and made them repeat everything...lol. This is my definite "I need a treat" spa. Sigh.......did I say amazing?! read more

I booked with them for the first time yesterday and after spending 20 minutes on the phone with the woman on the line and handing over my credit card information, I was told I was set for an appointment at 6:30pm the next day. So I show up the next day and the lady at the desk tells me she doesn't have a booking under my name. After some back and forth, I'm told that while there was a "reservation" under my name, there was in fact no "booking" under my name. What?! Yeah, never going here again. read more

One of the best spas in Toronto. Beautiful and inviting, very customer service oriented staff (every single one of them), and the best Morrocan tea! You won't be disappointed coming here. Relax and enjoy! read more

I went for a 90 minute Swedish massage which was great. Afterwards I went to use the steam room. I sat down in the steam room and saw something crawling towards me on the floor. I got up to get a better look and it was a massive ant. I looked around and saw a beetle on the other side of the room also crawling around. I immediately left and informed staff at the health club and spa, but they did nothing other than apologize. For how much money I was spending and the type of caliber I thought this spa was, I was very disappointed they didn't do more to compensate me or make up for this. I left feeling grossed out and stressed, not how I wanted to spend my day off at the spa. I will not be going back. read more

Amazing experience! The Caudalie Grand facial is the best facial I have had in Toronto. The staff is extremely attentive and the space is beautiful. Would highly recommend! read more

Been a couple of times. Liked it the first time but last time on a travelzoo deal the product used on me smelled off and rotten. I even added another treatment and got food (on top of the travelzoo deal) but still felt treated like a second-rate customer. also, no steam or sauna room in the change rooms. Steam room only with a steam treatment. read more

Check your bill carefully. They overcharged me by $100 with no explanation, and no apology after I pointed it out. They charge 18 per cent gratuity which is not deserved; you do have the option of adjusting it, though, you just have to tell them. The staff are not as polished and experienced as you would expect at these prices. My facial was just mediocre. You have to pay extra to use the steam room. There are only two showers in the change room and it gets cramped fast. They should have better supplies, disposable combs, and a bench in the shower stall to put your stuff on. I'm not impressed. They bring you a fingernail sized piece of baklava and two grapes after your treatment. Come on, really? read more

I bought a travelzoo for my grandmother and I with the intent of having my grandmother experience her first facial and a high end massage. To be honest this spa deserves a 3.5 considering the price of the services, which is comparable to the Fairmont pacific rim in vancouver but way less luxe. In any case, the RMT for my grandmother wasn't very observant, didn't lower the bed for her hence it was hard to get onto it. The pressure for my masseuse was not as strong and I would say the massage at Step Up down the street was better, though the facilities are not as nice. I would say the facial was uncomfortable as the steam machine was a little close to our faces, and both my grandmother and I winced, with her saying out loud that it was too hot while I angled my face and shifted left so as not too feel the burn. The application of the products for the grand facial is a little startling going from hot to cold and back but I would say the outcome after using the Caudalie products was good, with my skin feeling nourished for days read more

Came here with a Groupon for a massage, back scrub and mini facial. The experience was a nice intro to the spa. My appointment was at 3:30pm on a Friday, so it was nice and quiet, but by the time I left around 6pm, the lounge area was awkwardly busy. It is a bit strange that the lounge area where you are robed up is right next to reception. My massage was not terribly enjoyable, the masseuse moved quickly, which was not relaxing. However my shoulder does feel quite a bit better after the massage. The back scrub and facial were the highlight. Super luxurious experience, I'd come back for a full facial for sure. read more

I visited them yesterday using my 195$ Travelzoo voucher. With all taxes, parking and mandatory 18% tips it turned out to be around 300$. The service was OK, I can do better. The girls who provided it looked like 18yrs old. I thought to get a job in such spa you have to have at least 10 yrs experience. I don't travel half of GTA just to see their pretty faces. Will not be back. read more

The spa is gorgeous however the service was mediocre at best. My massage seemed rushed and if you would like to use the pool facility it is an extra $25 and Parking was also $20. With the mandatory 18% Grat my day at the spa was around $350. Do your research and find a luxury hotel that includes pool and parking. There are many in TO such as Four Seasons. Use that extra $45 on a service. Oh but they give you a shot glass of tea and two grapes! Lol read more

What a treat! Got a facial and pedicure as a gift from my husband thru a TravelZoo voucher and it was one of the best experiences of my life! YuJin is a fantastic aesthetician. When you go to a spa, often times you get 1 person to do 1 service and another person to do the other services. I had YuJin for both and can't recommend her enough. (Now that the secret is out, I may never get another appointment:) My facial was perfection -- extractions and cleansing and tightening all happened without any skin irritation or redness. The pedicure was impeccable. She even reprimanded me for going to a typical nail salon and getting my heels razored off (I know it's a NO-NO, but it really does make my heels smooth for the first little while). I appreciated her concern for the long-term health of my feet. And the spa in itself is just beautiful. Dark wood and yet inviting and the tea in the waiting room -- delicious. Really, it is 2 thumbs up, WAY up. read more

Very frustrated with the receptionists at this spa. They messed up my booking and were not apologetic at all.

I went in for a pedicure and a 45 minute massage. The environment is nice, and lots of detail is taken to take care of your experience, the lounges were nice and they served good tea. The technician who did my pedicure was great, very chatty and pleasant. My massage therapist was ok, I had a better massage at healthwinds spa midtown though. What was disappointing was the follow-up in service. I often get pedicures done, and with regular polish, they usually last for 3 weeks, no problem. And I expected that this pedicure would be the same. However, after just one week, my polish came off on foot already, on three toes! I called to ask if they can fix it, but apparently this is "normal" and they didn't offer any consolation. After spending so much more here than my regular nail salon, and thinking that this is a higher end place, I was highly disappointed. If it was my regular nail salon, they would have fixed it for sure, and they aren't that pretentious like the Miraj hamman spa. On top of that, now I have to go pay extra to fix my pedicure at my regular salon. Won't be coming back because of this, they seem quite pretentious if they won't have good customer service to match their expensive prices. read more

My husband and I were there today for our wedding anniversary. We loved every single minute. We did the Destination Casablanca package and it was amazing. Loved the atmosphere, they really pampered us and made us feel very special. read more

Went with my hubby and had a Hammam & Gommage followed by a personalized massage. Very accommodating for group customers - perfect for couples or friends. The most relaxing and best spa experience I have ever had so far! read more

If you feel like spoiling yourself, this is the place to be! I had a massage here and the waiting room is heavenly. It feels like you're away on vacation. I recommend this place if you feel like treating yourself well. read more

Not worth the $217 for 2 manicures. Both times when booking initially for 4xpedi/manis, after making clear it was for my partner & I plus 2 best men, my partner was referred to as girlfriend or 'Ms..." by the same girl (Andrea); and, both times I was asked to pay in advance because of the party size (4 people?) and yet no one was there when we finally went for our app't. We were greeted in a robotic plastic rehearsed enthusiasm and the term "we" was always used as if she was a part of the appointment. The stale enthusiasm seemed out of place for the Shangri-la. The grape scrub consists of 5 grapes cut in half. There was supposed to be a head/neck massage as indicated in the description and when asked about it when paying, I was given a blank stare and said I must've been mistaken "...A stress relieving head and neck massage is performed as the serum and mask soften and condition." If they meant a heating pad is placed on your neck at the beginning of the app't and left there until the very end so that you feel like cold bricks are sitting on you, then yes, we rec'd a massage. It was only when we were paying and I asked if $15 was enough for tip, was I told that there was an automatic 18% gratuity included placed as a 'recommendation'. I felt this to be so underhanded and sneaky. Essentially, if I hadn't asked, the manicurist would have rec'd their gratuity reco plus the additional $15. The girls who gave the manicures were lovely but any manicure shop on the street for $20 would've been just as good. Total waste of money and lousy receptionist/manager. would never recommend this place - love the Shangri-la but this place is the pits... read more

Service is great and the facilities are awesome, if there was an option for 3.5 stars, I'd give it that. But the two massages I've done here have been average, nothing spectacular, especially considering the price. I did very much enjoy the post-massage lounge, complete with sweet tea, baclava and grape served on a beautiful tray. If you spend above $200, you also get the chance to swim in the pool (beautiful view!) and the jacuzzi. For me, the pool was the highlight. Rare to find uncrowded pools that are warm and so so beautiful in Toronto. read more

Having visited this spa 3 times in the past month and a bit, I have discovered that this spa just doesn't offer the attention to detail that it should be offering. Simple changes like attention to the grapes they are serving post service (which often look quite waxy and unruly) to having some thick set curtains upon entering the relaxation room (which allows bright lighting from the hallway to shine in and the sound of the loudly clamoring feet of employees walking by). My second session with the spa (my most recent being last evening) was very disappointing and upon adjusting the automatic gratuity of 18%, the receptionist did ask what the issue was but her lack of follow up or customer service was extremely disappointing for me. I only booked another session afterwards for the sake of giving them one more chance and location. Ultimately I expect more for paying $260-500+ every time and just wish they would do more. That being said, there are many positive qualities about the spa, just expecting more for such a prestigious hotel and brand like Caudalie. read more