Everything about this place is great! Clean Clean Clean!! I…read moredon't know if this is just a limited time things, but they offered me free soap! As a traveling person, this is awesome because I buy new soap pretty much every week or every time I wash. The young lady servicing the place was friendly, making the atmosphere nice and clam! This is my favorite part about doing my laundry, I like some quiet me time! Very happy to choose this place highly recommended you check it out!

Came here as a college mom to do my son's laundry. Cleanest laundromat I've ever been to. Friendly…read moreemployees. Fast and easy. Did 8 loads in about one hour. Very nice. Impressive place.

I walked into LaundroMax on John Fitch Highway in Fitchburg and Rob greeted me with such kindness…read moreand customer care!!! Brought me to a washing machine that would work for me and helped me with the card and money!!!! if I could give him 10 stars, I WOULD!!!! I have been to many laundromats and there is NO one available to help you!!!!! Not this laundromat. Rob, was MORE than willing to help. Thank you SO much for making my experience pleasant! KEEP making a difference!

Lady by the name of Genesis helped me. Very friendly and helpful thank you! Made a drop-off on…read moreOctober 10th 2020. I was told pickup would be after 12pm next day. Showed up a tad early just before 10am. Laundry was ready and I was on my way. Overall service was Great! Wasn't expecting much due to previous reviewers experience. Things to note when dropping off -This establishment is a no cash business so you would be paying by debit or credit card. - If you have less then the minimum of 10lbs they will round up and you would have to pay the $9 anyways. - Might want to purchase a box detergent for wash. - They use dryer scented sheets. - 75 cents per pound.

Last week when I went to the Boston Road, Springfield MA location I left thoroughly disgusted with…read moreLaundromax. I posted an in-depth review of the most unfortunate happenstance, behavior of the "manager on duty" was the epitome of unprofessional. I received a response from someone at the corporate level who has yet to respond to my simple questions. There was $16.00 remaining on my laundry card so I went back to the scene of the crime. This time there was but one washing machine out of order. Always a good thing. The machines I used were in excellent working order, from pre wash to final rinse and spin. What I wasn't told last week is there is an option for drying the laundry at no cost, unless the customer chooses to pay. The timing is at 20 minute intervals, which poses no problem. Although the aforementioned is the complete opposite of last week's debacle, I have yet to be given reply as to why I received no refund for the monies spent on a larger machine $14.00 having to use the $8.00 at no cost to myself. I spent $14.00 on a machine that didn't work and had to jam a huge load of laundry into a medium sized machine with the wasted soap not being replaced. IF THERE IS "NO REFUND" AT ANY LAUNDROMAX LOCATION, THE COURTEOUS AND PROFESSIONAL PROCEDURE IS TO POST A SIGN INFORMING THE CUSTOMER BEFORE HAND.

I came to Allen Street after someone on main street told me they closed at 12 and a employee named…read moreGENESIS helped me and was kind. I appreciate her she was gr eat

Change the ownership it become the worst, the washer machine all out of order except 3 is working…read moreand 8 is out of order, it's scamming people for them to upgrade to expensive wash.

Honestly this place isnt half bad for being a laundromat in forest park springfield. The only…read morecomplaints i would have is that frequently there are alot of machines that are in need of some major maintenance and there is no sign to warn you until your money is gone, and also since covid they close at 9 instead of 10....but do you know how many times I have walked in at 7 pm on the dot and the employee ( Nikki) is already mopping and wont let me use any of the machines where she has already mopped because she wants to get out early. This pisses me off alot cuz I have a small window to do my laundry sometimes and when I come in 2 hours before closing, no one should be telling me I cant use certain machines and that because she already mopped now i have to use two smaller machines instead of the one big one and spend more money all because she wants to get out early. Thats fucked up!!!!!! I do not go there anymore because of that incident and management needs to find help that actually wants to work and not shew the money making customers away cuz she wants to get out early. Thank god the mass government is paying her section 8, disability, foodstamps, and whatever else she is probably getting handed to her for free cuz if they werent she would be fighting for more hours to work not fighting to get out

Liberty Laundromat on 385 Dickinson Street, Springfield, MA. The machines are old and don't work…read morewell. Stay away there are better places to do your laundry. The machine stole some money and the person in charge, looks like Korean and doesn't know much English, will not give you the money back and will say that you are a liar. Not going back there after so many years going there. The guy has no respect for the customer. Stay away.

This is the worst laundry facility I have ever been to. I recently moved off campus and into a…read morelocal apartment and this laundry mat was very close, so I hoped it would be quality as well. It was definitely not. The place is filthy and there's trash in the washers and dryers. I went to use the quarter machine and it took my money so when I told the owner he said it didn't happen and that he didn't believe me. The guy behind me confirmed that I had put a dollar in and received no coins and the owner tells me he thinks I'm a liar but will refund my money anyway. Whatever. I understand he's probably had people do this many times before and they were actually lying. He then proceeds to watch me load my laundry into the dryer and tell me he knows I was lying. They were apparently handing out harassment for free today. Do not go here.

This is unacceptable. This mark wasn't even on the pants when I dropped it off. They made my…read moreclothes dirtier. Customer service wasn't very friendly either.

What can I say, I've been doing my dry cleaning with them for the past 12 years and they always…read morehave done a perfect job. Thanks Belmont!

Love to come to this place because it's so close to home . But since it started to become colder…read moreand there is no heat here in this establishment , what's the point of coming here to do laundry when it's this cold . Might just have to go somewhere else

The laundromat is clean and organized. And the attendant that's on duty is very knowledgeable of…read morehis job. Five star review

I came here to wash a pillow for my pregnant cousin. I only needed one washer and one dryer. Of all…read morethe washers there, majority of them were being used, that actually worked, and the others were broken. It took me longer than needed to wash and dry one item just because I had to wait for the other machines to finish being used. I came here because it was close to my family members house but next time, I'll take the drive to the south end and go to Love my Laundry instead.

I came here to do my laundry and Super Saver is a chain I trust. However this location is very bad:…read morethe facilities are not well maintained, trash overflowing even though an attendant is supposedly available until 5pm, and the VTM machine took my $5 without dispensing a card. I wasn't going to stick around to let it take more of my money so I don't recommend coming here.

Terrible communication from office.Lousy pickup service, will not pickup if construction going on…read moreeven if Building is acceptable. Couldn't communicate with drivers they don't speak English.Clothes were clean and folded.The office people need communication classes.

3/26/26 EDIT: Ben who owns Laundry Party LLC, illegally hired an NYC law firm to send a slanderous,…read morethreatening, intimating letter full of lies to me, a Massachusetts senior citizen, to try to force me to remove this 100% honest review. Laundry Party LLC has no ties to NYC and the lawyers of Dash & Associates of NYC are not licensed in the state of Massachusetts. Ben has made NO attempt to amicably settle this matter, instead he's illegally hired an NYC law firm to intimidate, threaten, slander, bully, and harass me to try to force me to remove this 100% honest review. See photo I've attached, Laundry party washed my light color clothes, either with my dark clothes, or someones dark clothes. And the shirt on the right which used to be the same color as the one on the left, came back dingey blueish gray color. Ben claims my clothing is cheap quality and it faded. Thats impossible. Bens company washed both shirts several times over the course of 3 months. But the week in question, only the shirt on the right was washed by Laundry Party, not the one on the left. The one on the right as you can see, came back horribly discolored. When asked about it, Ben refused to discuss any compensation whatsoever, and instead blamed me, then illegally hired an out of state lawyer to harass me. Someone named Attorney Barbara Harper from the offices of Dash and Associates of New York City NY. Ben was apparently thinking he would intimidate, scare, bully, and harass a senior citizen into dropping this issue and removing the 100% honest reviews I have left here and on Google. Harassing, abusing, intimidating a senior citizen is illegal. Ben also lied to the lawyer that claims he has tried to amicably settle this with me. He has not. He called ONCE told me he would not compensate me and after a few minutes hung up on me. I have proof I called Ben over a dozen times, emailed several times, sent a note in my laundry bag as well, all asking politely to have a conversation to settle this. Ben knows my name, my phone number, my address as well as the contact information for the state of Massachusetts department he has a contract with, to do laundry for elderly persons. And Ben has refused to contact me, return calls, answer emails, and he refused to discuss it when asked by the state of Massachusetts department he's contracted with. Ben, nor anyone from Laundry Party have tried to negotiate this in good faith at all. He's trying to get out of taking responsibility for what happened to my clothing. See the photo, that's 100% proof a load of my clothes was ruined by Laundry Party. Ben also lied and said I never sent the clothing back so he could try to clean it. I sent it back several times and every time it came back just as dingey nasty bluish gray as you see in them photo. Now Ben and Dash and Associates have opened themselves up to have legal charges of threats, intimidation, harassment and bullying of a senior citizen. Dash and Associates and Ms. Barbara Harper are NOT licensed to do business in the state of Massachusetts and have NO business sending legal communications to anyone living in Massachusetts.