They have knowledgeable staff and decent selection. It's certainly better than Hone Depot now that they have moved to app driven support in the transition to AI and an increasingly fragmented world with a workforce using a generation that does everything on their phones. Our algorithms have progressed so far that our turnover of longevity is shorter and shorter and nobody now knows how to do a damn thing. Which really sucks when it leads to two people on their phones trying to communicate what you are looking for and you realize this giant box structure must act almost like a faraday cage limiting all cell service cause I can't get online and he can't read my mind when he has never had a job involving manual labor. read more

Close by, helpful neighborly staff. Now selling pies! The single store now has expanded with a paint store and garden center.

Great service in a well organized space. I usually find parking near the door. Staff know their hardware.

My neighbor recommended I go there as they were selling their whiskey barrels for 19.99. It was pretty crowded as memorial weekend. But I was helped immediately. The girl behind the counter advised how much dirt I Wooten need for two barrels, then told me she would send someone out to help me load. A very nice gentleman helped me load the two heavy barrels and bags of dirt. Easy Peasy! I didn't realize they have garden art upstairs. Will definitely be going back read more

Mission Ace Hardware & Lumber - Hardware Stores Near Me - Santa Rosa, California

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The most wonderful experience here! I found out that it was my bosses birthday. On my way to work, and I wanted to stop and just find a little something, the gal behind the register was so helpful, and she went above and beyond wrapping the mug and making it look beautiful by far the best customer service I've had in a long time! Thank you so much read more

Mission Ace Hardware & Lumber - The wrapping - Hardware Stores Near Me - Santa Rosa, California

This Ace has has a large inventory of basic home hardware supplies. The upstairs gift section is very fun for last minute gift ideas. I only come here because it's the closest Ace. The service is terrible. Ace is usually where you go for impeccable service, but this one finds you requesting basic help every time I go in. The younger staff actually works harder at avoiding good customer service. Like I said before, great inventory but if you actually need help or great customer service go to the Ace on Yulupa Ave. read more

I really like this store. While it is a lot smaller than a Home Depot, one can find almost anything they need here for home projects, garden etc. And it is always easy to find someone to help you find something, give excellent advise on how to fix something etc. That is not often true of the bigger box hardware stores. This store is easy to navigate, well organized and a true pleasure to shop. They also have a wonderful garden store upstairs - check it out! read more

I have to call back and find out the name of the young lady who answered the phones and manned the register on Octove 1, 2022.She was so sweet, and so helpful. I really appreciated her kindness. i also really like and respect the owner whoI believed worked today. Either that or he is the manager. He is always so helpful and nice as well. this is a wonderfully run business and I am happy to support them! read more

I bought 3 6x3 redwood planter boxes from Mission Hardware in Santa Rosa. Rob was very helpful in selecting boxes They had wire bottom to protect from gophers. Boxes were delivered promptly. The two employees delivered and set them up where we need them. The whole transaction was great. Driver call to let me know they were on way. They were careful of my property and plants. We are totally satisfied and will use Mission Hardware for future projects. read more

I have absolutely no idea what I'm doing in a hardware store. Let alone writing a review. My contractor sent me here with a torn up bag of "quick set" and told me he needed more. The checkout counter was super helpful. Out of stock in my color, but reassured me that this is the stuff that goes under the tile, so the color really doesn't matter. Got me all set with my ridiculously heavy 50lb bag of white powder and I was on my merry way. I was clearly a fish out of water and didn't feel judged. There was also another lady in there giving one of the employees a really rough time and she was dealing with it beautifully! Thanks for saving my contractor a trip! read more

Good, but smaller, hardware store. The employees are always friendly and knowledgeable. Since this is in my neighborhood, I like to support it. read more

Best hardware store in town. Owner is there and so friendly. Helped me find the right materials and gave suggestions to finish my job. Even let me come back 2 times and return items for correct size when I measured incorrectly. All the employees are so kind and helpful as well. Will be going back for all my hardware needs read more

This is a great store, a family run business. I just phoned to get the proper hours and they are open till 5:30 M-S. Sun is correct here. I tried to change it on Yelp but it's in moderation. read more

Moving to Rincon Valley in Santa Rosa was one of the best decisions I've made, I love it here! When looking for tools, hardware, garden supplies, and home improvement items, I had previously gone to Friedman's or Home Depot. Warehouse type home improvement centers can spoil you with the vast amounts of variety available and also generally low pricing. But, being an adaptable person, I checked out an ACE hardware store for the first time. Mission Ace Lumber & Hardware is a locally owned and family run business a few miles from my house on Highway 12. You can easily pass it by as you motor down the highway towards Sonoma Valley. It has a distinctive display of a classic vintage pickup truck out front, wine barrels, and assorted items that catch your eye if you look. You immediately get a small town feel when you drive through the gates and park in the small lot. I found some normal "hardware store" things there I needed like LED light bulbs, garden sand, hummingbird food and songbird food, adhesives, picture hooks, etc. All the folks were helpful and polite. What really makes this ACE different and why I am giving it five stars is the upstairs boutique "Loft". A couple of the women in this family business have created a store within a store. It is simply delightful with scores of unique items like a curio cabinet full of memories. I have purchased at least a dozen things from this boutique (see photos). Like most men, tools and home improvement stores really appeals to me. Yet I have an artistic and honestly a feminine side that truly appreciates delicate things and warm presentations, like the Boutique Loft at the Mission Ace Lumber & Hardware store. The contrast of delicate and heavy-duty at this store looks and feels very nice to me. Maybe it will to you too. Enjoy yourselves! It is a beautiful day. Review 0147 read more

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Been a customer here for 40 years. Always has what I need for home repairs, gardening, etc... People are helpful. The old guys can give advice on how to fix just about anything. That sure beats the non-help at Home Depot. Saturday mornings, Free donuts are for the taking / eating - A tradition that the family has passed on for decades and decades. read more

I bought a Weber BBQ several weeks ago during a special that included free assembly and delivery. It did not work, I called Weber who diagnosed a faulty valve and sent out a new one.......still didn't work so I visited the store and was very put off by my interaction with the manager which led to a subsequent conversation that didn't go well. I was angry and nasty. To make a long story short, even after my poor behavior he sent someone out to pick up the BBQ, fix it and bring it back to me. Apparently the BBQ was fine, it must have been our gas tank that caused the problem so he threw one in! I was initially very critical of his customer service but clearly he is someone that will bend over backwards to make it right. I very much appreciate his help and publicly apologize for my behavior. read more

They have a great selection and the blonde working the Register is absolutely beautiful 100% wife material I would come back just to see her and spend the company money to support them read more

This is my go to place for hardware parts at my work. Whenever I need screws, washers, nuts, velcro, L brackets or whatever I need to complete a project, I can find it at Mission Ace. Keep up the great inventory! read more

I am old enough to remember the old fashioned hardware store that was a fixture in many American communities. I used to love just walking around looking at all the treasures. Big box stores have largely taken over the hardware business, but here in Santa Rosa there are a few of these neighborhood stores left. Mission Ace does not disappoint on selection. There are loads of do dads, widgets, nuts and bolts, and other stuff for you to peruse. Just walk through the store for a bit and be amazed at all they have in stock. Head up stairs to check out the lawn and garden décor. What really sets these stores apart from the big box stores is the service. On the service front Mission Ace delivers too. Almost every time I go in, someone meets me at the door and asks if they can help. My most recent foray was to find a light bulb changer to help me reach some can lights in my high ceilinged kitchen. The very helpful staff pointed me in the right direction and helped me get what I needed. The only reason I can't give a perfect score for this store is that it, like many others, is very seasonal. When I was in during the winter to find grilling equipment, they did not have what I needed. Not a huge problem; I get that they have limited space. I just can't say it is "as good as it gets." read more

I really felt like the customer service in this place lacked when I went in for the first time this weekend. I did notice coffee and donuts awaiting guests as they came in so the mgmt is trying but the staff seem to not be up to par. Just standing around not helpful at all, even looking rude. I didn't have any interaction with them but I guess that just proves my point. I'll be sticking to True Value on Montgomery. They carry all your regular hardware parts plus have a small lumber area and a fairly good selection of planting pots and fountains. read more

A fun place to visit with lots of cool stuff to see. Very convenient for picking up needed items without having to deal with the chaos at Hime Depot! The staff here a friendly and helpful. read more

Very annoying to me when Yelp has closing time later than that posted on the door. Does Ace even care? Update the damn closing time.

Great hardware store. Large selection, professional staff and lumber as needed . If you need a great store, I highly recommend Mission ACE Hardware . read more

One of the most important things one need to find Is a local hardware store that you can depend on. Mission Ace has become our go-to hardware store because of its location and customer service. Tyson was our hardware service provider today. He was so knowledgeable, quick and efficient. He made our purchase of Behler troughs and potting soil a quick and easy event. What a great employee! read more

This "Ace" has a really good variety of stuff, but isn't on Ace Hardware's national database so you do not get any Ace Rewards points, nor do they participate in any of Ace's national sales events (20% everything that fits in a bag type things). It was quite disappointing to go on that day only to find out that there was no discount. They do give you a 10% discount if you have a Rewards card (only because you get no points there). read more

Small store but amazingly enough I have always found what I needed here. You might pay abit more than a "box store" but so worth it not having to deal with those places. read more

Helpful staff and have pretty much all I've needed for projects around the house. They have even ordered items for me when something wasn't in stock. Great neighborhood business. read more

Very conveniently located near my Oakmont clients, with the added bonus of helpful staff, especially when picking up lumber; simply order at the desk, they contact the lumber yard staff who are usually waiting with your order ready when you arrive. They are probably the best insofar as lumber service. I can't think of any place easier in the North Bay! read more

So much more pleasant than the big box chains. Super helpful staff and had everything that I needed.

The rudest place in the business, you must beg for assistance and then they want to treat you like you're some kind of a moron, and the cashiers are all the same, NEVER a smile,never a thank you for your business, nothing, then throw your change at you, this place has always been a joke. If you hate your job that much, take your attitude and stick it read more

I prefer Mission Ace lumber and hardware over all the box stores in the area. The staff is very friendly and very helpful. Whenever I go in with a question as to what I need to complete a job there personnel always has the correct answer. They also donate very generously to the Maria Carrillo high school grad night which I appreciate very much. read more

I have been buyiing construction materials at Mission Ace for years. Knowledgeable staff, good service. I think Nikki's experience was a 1-time aberration. (Maybe she works for True Value!) Prices far better than typical Ace's (compare to Ace on Yulupa), so why wait for a discount day to get a discount on jacked-up prices at national Ace when you get discounted prices daily at this Ace?. Lumber is better quality than the picked-over crap at Home Depot. Quality and prices competitive with Friedman's and prices cheaper that Mead Clark. And, yes, the Montgomery True Value is good, too, but they don't sell lumber. read more

I cant imagine finding a better hardware store than Mission Ace. Local, family owned and operated, small town feel, loads of cute/fun stuff upstairs, and to top it off....donuts and coffee for the customers on the weekend!!!! I have always had super customer service. No hopeless searches for help, lines, or employees who don't know their jobs. Even when I have a small load they help me to my car, I love them. Even if you don't need any 'hardware', go check them out, its fun just to look around and before you know it......inspiration will find you. read more

Extremely helpful and knowledgeable staff. They have gotten me though many projects and helped to pull me out of many of my self created blunders. If I could give this business 10 stars I would. Free coffee & donuts on the weekends, small town feel but also has a great selection of products. I will never go anywhere else! read more

I just came back from buying several items at Mission Hardware. There were many people standing around, and when I asked where several things were they pointed in a disinterested manner. When I went to buy some caulk I could have been shown a small size as I explained what I was using it for. I bought the large size and then no one told me about the dispensing item which would help me use it. Unhelpful at best. Louise from Santa Rosa read more

Absolutely love this store. The staff is very friendly and helpful. I love that I have a complete hardware store without having to go farther than my neighborhood. read more

I am so disgusted with this place . I have been going here for over 25 years . The last five times they have been less than helpful, annoyed and indifferent. Today was the worst . I went in with a list of building materials I needed. I asked if they could rip a board for me . No we don't do that ! Not apologetic at all. Never ever asked me if they could help me with the other twenty items on my list and just walked away . The counter help know absolutely nothing and if you get help no one is friendly at all . I won't even give them one star for effort . How do rude people stay in business? read more

We have been going to this Ace for years, but no longer, staff appears inconvienced by helping customers, I support local b usiness and will give it to another ACE down the road. In these times Staff should go above and beyond, they dont. The garden loft is another story always willing to help you find a gift with a smile, NICE. read more

Ray was a great help at Ace. We found everything we needed and he did it with a smile.

The staff is so friendly, and extremely knowledgeable/helpful. Even if I end up in a bigger chain store I always find myself walking out empty handed, preferring to give my business to this store instead. I love the Garden Loft, it's lovely just to walk around in. I also love that this store gives back to their surrounding communties. I'll continue to be a loyal customer! read more