While looking for a garden sprayer at my local store, was helped by Kody. He was very helpful and nice to work with. As a result we bought the product there, in no small part due to Kody's helpful attitude. read more

6/13/2025: Home Depot is the store I have purchased for supplies for my humble abode, i.e., this visit is a little different . . . I bought a Gerber tool, other handy products for my camping needs, and a flag pole mount for my humble abode. read more

The Home Depot - 6/13/2025: Purchasing missing Leatherman Multi-Tool, Flag Pole Support, nail brush, and patching damaged Columbia Tent!!!! - Hardware Stores Near Me - Santa Rosa, California

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I normally don't go to this location but was there last month, looking at lawn mowers. They didn't have the one in the ad in the aisle and I was about to leave when an older gentleman, Troy, appeared. He was most helpful, listen to what I was looking for and took me to another spot where the sale mover was. He explained the features, talked about his personal experience with this brand and helped load it on my cart. He said he was part of a new bunch of hires that roamed the aisles giving help, a group of retirees, to help with service. I've avoided this location due to the messy parking lot and lack of service, but Toy made my morning. So helpful! read more

I ordered my cement pallet on Saturday and it was going to get delivered Sunday. It got pushed back to Monday. The timeframe was from 6a-8p. Luckily it came Monday morning. So I didn't have to wait too long. Their customer service on the phone was great too because I had called to make sure it was coming on Monday. Delivery guy Sean was super nice. read more

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Buyer Beware! (countertops and cabinets) I purchased vein matching for my countertops. The installers installed two large sections of backsplash upside down so that the veins didn't not match‍. I still have not heard back from them how they are going to compensate/fix this. Home Depot and the installers couldn't explain who was responsible for installing the counter subtop. They both claimed the other was responsible for installing the subtop. A subtop is included in the purchase price. I installed it and paid for it myself and gave up on a refund for it after getting excuse after excuse from HD. Bought whole cabinet set as well. Received two defective cabinets, one was really bad (both bowed, one broken. They also installed doors on the wrong side, leaving dents in the wood once I had to switch to other side. So they send you cabinets knowing you are going to have to patch holes on brand new cabinets lol. They then said they were sending me a new cabinet to replace the broken one, a month later I contacted them about it as I hadn't received it yet and they said that they didn't say that. I had to prove it to them by showing the email where they explicitly said they were sending me a new one. The amount of miscommunication and just bad customer service through the process was almost comical. I could tell they were tired of hearing from me emailing them about all their mess ups. But when you spend tens of thousands on a project, there is an expectation that you aren't going to get sent junk cabinets or get junk service. read more

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The flooring Dept is abysmal. My order was a nightmare. Always had good luck with Home Depot flooring orders until now. Wondering if sub JW Flooring has new ownership. They did not deliver the same level install as in the past. Could have been the Sales Person at HD who continually bungled the order. Stay far away! read more

This review is re: paint dept. I went in with a color name and number that was in a Home Depot ad. The man in paint dept could not figure out the color and was clueless, event tho I had the name and number. I went to customer service and they were able to find the paint online. We took it to the paint dept, and the man there still said he had no clue etc. Website said it was available to order online. When I suggested we do that, both customer service and the paint dept staff said "oh no, we can't make it". There was no other staff in paint dept to assist. I went home, ordered it online and it was available to pick up within hours. I went and got the paint. EXPLAIN THAT ?! Staff not trained ?? read more

The worst customer service I've ever experienced!! The millworker is worthless took a hr to cut 19 pieces of trim. Also has a very bad attitude!! Valerie was nice but the weekend guy is a complete jerk!! read more

A huge shout out to Nathan and Richie, who helped me with a very heavy tool chest for my shop. They were able to fit it in a Toyota Highlander. I wanted to tip them, but they refused. I had just had surgery on my knee and foot and these guys were on it and gave me great service. Thank you, Nathan and Richie read more

Got exceptional service today from Joe in the tool department. Was looking at a few different brands and he was very informed on each one. He also took the time to review the drills with me and I was able to make the right choice for myself with professional advice. Thank you. read more

I was looking to buy a new BBQ so I was looking at the electric propane grill called the ninja I was charged $1100.00 It came in a lot of parts that took about 7 hours to assemble didn't think it came unassailable for one thing now I got it together they our selling the same BNQ for $300. Less????? And it says you can return it BUT ITS GOT TO BE IN THE Originalcurtain I believe I was talking advantage of!!!!!! I used to do all my shopping through Home Depot But after what's happened here I think I'll try Ace or the other big discount stores in town read more

I normally don't go to this Home Depot because it's not in my neighborhood, but during the two times I've been here I've found the staff to be terrific. Today, received exceptional customer service. Dominic helped me find exactly what I needed. Wanted to give this store a shoutout because everyone was so helpful. FYI: They have a beautiful, well stocked garden center too. read more

A huge thank you to JC. He was so very helpful and steered us in the right direction. Thankful he had so much knowledge!!

Only thing going for them is they are open past 7. No one had a tape measure so what I bought was too big. Took way too long to find a human. Too bad Amazon doesn't do hardware. read more

There's this night manager thatcher i saw his name he's a terrible manager before closing i see him singling out employees and when asked a question on an item i revived backlash Very unprofessional terrible manager surprised he hasn't even been complained about or even fired he violated every workers right and is terrible at customer service read more

I'm a frequent Home Depot shopper went in there the other day and could not find what I needed. One of the employees name Darren help me locate it and pointed out some knowledgeable information read more

I bought some lumber for a home project and Dominic F in the lumber department helped me. He was really kind and helpful and assisted me with retrieving wood off an upper shelf and cut the wood. He took a lot of care in cutting the wood to the dimensions i needed. read more

I'm one of does do it yourself kind of guy. I'm used to going to home depot to get what I need. Most of the time I find what I need and sometimes I ask for help. Love every department and how well it's kept. I recently went looking for some items that I didnt know if the store carry. While looking for it this employee came up to me and asked me if I needed help. He patiently helped look for this items and until we found all them. It's an amazing job what your stores has done by providing this outstanding customer service. I love that I found everything I needed in one place and the value is worth the trip. Thank you so much to the employee Nathan outstanding service. read more

Steve at the paint department was quite skillful, and made the extra effort to match the color sample I gave him.

This review is based solely on the attitude of the female checker running the non-self checkout lines, and her lead, a tall thin fella with facial hair, on the afternoon of 5/14/24 at 3:15PM, so managers you can check your roster to find who they are. First of all I was there to get a Special Buy, a combo of Royobi Chainsaw and Pruning Pole Saw. It said 6 were in stock, in-store pick up. No-where does this say it is an online special. On arrival I found all the battery operated tools locked up in cages with padlocks. You would think perhaps there would be a watchful employee to help when the aisle starts filling up with customers...but no, I had to go track down someone. None of this detracts a star, this is normal day shopping in Home Depot. I finally got what I needed, this combo unit and a leaf blower and happily went to the empty self checkout in garden, and scanned the regular price, not the -$60 off advertised price. The poor guy running the other register had 15 people backed up, so I had him void my purchase and trekked to the other side of the store. On arrival, I asked the female checker is she could help, and she said she could, she scanned, I explained and she was rude, never smiled, never acknowledged my pleasant attitude, and my willingness for an explanation, she said it was an online deal only, I showed her my phone where it clear said in store pickup, 6 in stock - well she treated me like I was stupid and said they can't honor an online deal, to which I replied all their inventory was visible on their website, how was I to know what is online deal or not, so she said I can check with my manager and I said please, so she nodded and this rather tall fella stepped over and without a smile, and also rudely told me they wouldn't honor an online deal. So I handed him the box and said you are going to have to re-stock this as the shelf it comes from is now padlocked again. He took the box without a word and stomped off like a pouting child. Ok then - I purchased my blower and went to my truck. Here is the kicker folks!! I sat in their parking lot and purchased this combo unit from my phone. I had to create an account but that was basic email and password - but it asked if I wanted curbside pickup - download their app...ok! So if I come in, and do all the heavy lifting for you, scan my own stuff and pack it out, I pay full price. But I can schedule curbside pickup, and you have to BRING IT TO ME AT THE SALE PRICE -$60. Ok, no problem, I'll be back later today or tomorrow for my sale price and you can pack it out to me. I understand online deals, but does this make sense to anyone else? That attitude got me tho - maybe they'd rather be home playing video games on a Tuesday afternoon, then working for a living, but I wouldn't hire those two people to pick up garbage from my yard. Try the Windsor Home Depot instead, I have found more friendly employees up there, so it probably comes down to the management in charge and hiring practices. read more

The Home Depot - Example of the online deal they wouldn't let me purchase in store. Still don't see online only posted anywhere. - Hardware Stores Near Me - Santa Rosa, California

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Santa Rosa Home Depot has HORRIBLE customer service. My brother and sister-in-law purchased a refrigerator (theirs had died) & washing machine at the store on 3/21/24. Pd with a debit card. 3/24/24 they canceled the orders at the store when they realized the refrigerator would be too tall for the space. Home Depot MGRS told them we can't give you all the cash. (Apparently HD doesn't keep much at the store) but did refund the washing machine. So 1/3. The total order was a little over $1900. My brother assumed the remainder would go back into their account. WRONG!! At the time of cancelation the store clerk and/or the store manager should have explained the remaining refund would come by check in 4 -7 days, but that was never conveyed. My brother is a simple man but he was frustrated and felt manipulated each time he spoke with a manager at the store. He was getting the runaround for 2 weeks. He was told "The distributor has to sign the refrigerator back into inventory" or "It's corporate's issue, you have to call them". What?!! Nothing was on a truck because they canceled the order within 72 hours!!! I'm a business owner and this didn't make sense to me so I got involved and called the store, asked for a manager and was told the Appliance Service department was who we needed to go through. This information was never given to my brother. We're told the refrigerator is showing as canceled. I ask when will he receive his refund and we are then transferred to someone else. I repeatedly tell each new person we speak with, they need to get this family their money back. They don't have credit cards and are on a limited income, need to still purchase a refrigerator and are unfairly suffering due to lack of quality customer service. Everyone said, "Oh, I'm so sorry, let me transfer you to someone who can help". Three more people and finally we were told it's been escelated and someone will get right on it. We're told the issue has been conveyed and someone will call my brother back. That afternoon my brother receives a call from someone he assumes is from the Corporate office and is told the store's bookkeeper needs to cut the check. It's 4/3/24. He goes to the store and is told the bookkeeper isn't scheduled to be at this particular store today. She'll be in sometime next week. He calls me frustrated. We call Home Depot Corporate the next morning. I ask if they can please cut the check from the corporate level and overnight it to them. I'm told "I can't do that". I ask for someone higher up who possibly can authorize this. After an hour plus of talking with different departments and "Problem Solvers" we were told no check could be cut -it has to be done at the store by the bookkeeper. I said this was taking too long for them. I was so frustrated with the runaround I mentioned calling Channel 7 to help us expose the cataclysmic systems inbedded inside HD and was told "You do what you have to do." Really? My brother goes back to the store the following Tuesday and was told the bookkeeper wasn't at the store but they would have her cut the check. He said "I want to come back and pick it up - DON'T MAIL IT." and apparently that was agreed upon. It's 4/16/24, 7 days later and no check, no phone call either. He goes to HD today to pick up the check and was told by the manager THEY MAILED IT TODAY and he should have it in 4 - 7 days. UNBELIEVEABLE!!!!! Holding onto this family's money was fraudulent and neglectful. They never should have been made to suffer like this. It's inexcusable and after my horrible experience trying to get through to someone at the Corporate level I decided I needed to put their experience here on YELP, in hopes someone at Home Depot would see it and address the issues, not only at this store, but at the Corporate level as well. Until I pushed, there was no credible understandable answer to why my brother was having such a terrible time getting a refund. An evaluatation around the processes and procedures currently in place for refund transactions needs to be reviewed. We were given mulitple reasons as to the delay - with none of them being the same answer. Retraining of employees who handle financial transactions is obvislouly needed. No one could clearly explain to my family what to expect and only after I got involved did we start to get clear answers. Unfortunately, it was stalled (4/16/24) AGAIN at the Santa Rosa Home Depot store. There was no sense of urgency in getting this family - on a limited income - their funds back even after the Corporate office got invovled. It's appalling to see such blatant disregard in helping a family who has lived in the community all of their lives. I know it won't happen, but I feel my brother and sister-in-law are owed an apology - at the very least. No one should be made to feel as insignifiant as they felt when trying to get back what was due to them. read more

I frequent here regularly and it is honestly a mixed bag with customer service. It seems like the staff are afraid to approach and ask if you need help and other days they are there ready to help. The staff can be nice and helpful or completely ignorant to your existence or their part in the whole shopping experience. I rarely see a manager on the floor it seems they stay out of sight out of mind. I have never in the 10 years seen them walk their floors and see what their staff do with interactions. If anything I feel that would improve the staff customer interaction more. Unless the issue resides in management.... The layout and stocking of supplies is like any other Home Depot one day they have what you need for parts and pieces and another day they don't. No surprise constant flux of supplies is never easy to manage. The cost is your usual price ranges as well for a Home Depot. Other than that they are mid range for me in the 10 plus years I have used this as my main supplier of what I can get from them. read more

Other Home Depot locations could take a lesson from this store (I'm looking at you, San Rafael). The staff was nice, the store was well stocked and I was even asked a few times if they could help me find something. read more

Home Depot is notorious for spotty customer service. Recently I ran into a guy in the store named Brandon who is part of a new project to help customers find things. After running into one person who was guessing where things were located we ran into Brandon and in minutes we found several of the things we were looking for. Home Depot - please keep this customer service friendly people around!! read more

This is to serve the 40 million people that read my reviews on Google maps... The good: Thos is a huge Home Depot store with a great selection. In this part of Santa Rosa, this seems to be the only game in town (that I know of). The bad: Customer service in almost every department is absolutely atrocious. Everyone seems to be on pins and needles. You can feel the tense atmosphere minutes after you walk in. They look at every man in here as a thief. I've seen people of color gets harassed, ignored and treated badly by the staff here. They have no respect for customers. So bad that you feel uncomfortable watching all of it. Is this a Home Depot in California or a Home Depot in the old Apartheid South Africa? I fault this sad situation to the store manager and his leadership team's attitudes and values -- which might be cascading down to workers at this store. read more

This location is only successful in-spite of themselves. I'm all about customer service having worked in customer service for years including retail. I asked about having PVC cut and was given the run around and wasted time. Normally it's challenging to find anyone to help, when you do they are either talking to one another or you feel like you are interrupting their day. When I finally came upon an employee not in that section I was made to feel like I was asking for a service that was never heard of. Then I asked another question of where to find another item and the employee even made a "funny" remark of wanting it all. I wouldn't have minded the remark under different circumstances. It doesn't fail when I need something from lumber, or assistance within the screws and bolts section I'm made to feel like a "woman is distress" or out of place. I will begin to drive to the competitor even if farther distance just to receive proper customer service. read more

I bought 4 plants from HD. Got them home let them rest for a day, then transplanted them. I returned one, but, I had already thrown the pots away. I will never buy plants from them again. read more

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Today was the order online experience from Hell. After dealing with 4 customer service people the order finally went through. The order was over $45 yet I finally agreed to pay a delivery charge of $35 just to get the order placed. During an hour and a half nightmare of orange wheels spinning on screen the order was finally processed. Really!? I spend a ton at HD but, this was ridiculous. Get your act in order people or we're moving our business to ACE... read more

Lori is one of the greatest humans in the world. She works in the paint department. She knows what's going on, and will help you with anything. She should run the company. Thank you so much Lori! You made my art come to life tonight! Thank you! read more

Called to confirm if the inventory was accurate for the item I was seeking. Called and got transferred around the computer phone system then waited on line for fifteen minutes ... unanswered. I hung up. Frustrating. read more

I have had a unexpected challenges in completing a front porch project due to incorrect product, insufficient product, and lack of response from my original provider. I went into Home Depot and was immediately helped by an employee to locate my options in the store. He then introduced me to Tammy Stephens, one of the Pros. She walked me through design options and gave me her card to have my contractor send her the measurements. It could not have been an easier or more enjoyable process, especially after having this project drag out over a month. I would highly recommend this store and working with its Pros. They operate with integrity, communicate clearly, and deliver on what they commit to doing. THANK YOU!!!! read more

I cannot believe how angry/rude/downright disrespectful every single employee has been to me during my visits there. Its almost a parody. Not a single pleasant interaction with a bunch of people who treat every customer that walks into their store like their garbage. read more

This review is for William the cashier or person who worked at the front. I was there checking things out but then he asks for the scanner and I hand it to him but he rips it out of my hand! He gives me the side eye look. Man I was so close to punching him in the jaw . Plus we waited and waited for service on aisle 40 for like 10 minutes and NO ONE showed up. However. Two aisles down two workers were literally just standing and chatting. Doing nothing. This place is HORRENDOUS how did things progress to this point? who hires these incompetent workers? Who lets it keep going? All service staff just stares at you and doesn't help. If this is American etiquette then I'm severely disappointed. Will recommend to never visit here read more

I was reminded today why you don't ask Home Depot anything. Went in because I forgot to get a wing nut and a locking washer at ace. BIG MISTAKE!! Tried asking 3 workers who in that area for a 10-32 wing nut and a 10-32 locking washer. Not hard. First kid had no idea what those were. He then got help and this new guy had no idea what those were either they then asked a third guy and he was even more confused the first 2. I said screw it and walked off. I saw the supervisor on the way out and told him what happened. He could care less. See this is why I don't support big box stores. At least when I went to ace (yes they are somewhat of a big store but also not as big as home crapo), they knew what those were. Can't wait until robots take these idiots jobs. read more

I purchased a 2.5 Gl continer of Blue DEF Diesel Exhaust Fluid for my car yesterday, and as the level was really low I poured it into the DEF tank while in the parking lot. When I had emptied it I walked over to one of the trash cans outside the store to dispose of the empty plastic continer and cardbox box it comes in. A manager, Maria, came out and told me that can't dispose of the continer there at it is hazardous waste. She pointed to the side of the box that says "Diesel" DEF fluid. When I tried to explain to her that there is nothing hazardous about the product and much less the emplty continer when was rude as heck and told me to leave. What a moron! There is nothing hazardous about DEF Fluid which is confirmed on SDS sheet right off the home depot web site. A box of rocks has more brains that Maria the bimbo manager. read more

While it can be hard to get help sometimes a staff member Joe was amazing. He was busy with another customer but assured me he would come back when he could which he did. He was very patient helping me find items that were in stock but in shipping boxes up high. During this time he continued to acknowledge other customers needs and assure them he would be there soon to help. Stellar customer service. read more

It's awesome we have a home improvement store so close by! Works out well when needing urgent items such as plastic drop clothes for my vintage leakers or tonight with this deluge of rain saturating the foundation. It's gotten easier and faster with self check out, handy when your in a leaky situation. If you know what you need, you can get in & out in a flash. read more

My shopping experience at your location was very nice. Nathan was very helpful and helped me find exactly what I needed. Very friendly person and very knowledgeable. Couldn't have left the store more satisfied. Thank you Nathan, you are a very valuable employee. read more

I was assisted by Darrin today. He went above and beyond! Give this man a raise!!! Thank you

We went Christmas Eve and hour before closing and found the employees to be incredibly helpful. Everyone from appliances - helping us find an order from March figure out what next steps were for our fridge, to windows - helping us learn what to look for in replacing a window, and a few other random things we had to do as newbie Home depot shoppers. Very helpful and knowledgeable staff. Thank you! read more