Earlier this week I received a visit from a young man named Trevor who said he was the hospital…read moreadministrator. He had read my first yelp complaint and assured me everything here is not as horrible as I think it is but from now on if I have an issue to call the main number to the facility and ask to be transferred to his voicemail and leave a message. Since then I have left him messages on 3 different occasions for 3 different issues for pretty much zero resolutions. On this past Tuesday I was transported on a gurney 1 hour each way to my dialysis in hemet. The trip was brutally painful. When i got back I told many nurses, office staff and even made several calls telling whoever would listen (or who I THOUGHT was listening) that I refused to make that trip again. My left collarbone and arm are broken along with my left hip. I have a pressure sore on my tailbone. Laying on a gurney in a bumpy transport van for 2 hours total was more than my broken 70 year old body could handle!!!! I only go to dialysis Tuesdays and Saturdays so I figured in the 4 days in between one of the many people that work here could have relayed the message to this "hospital" and the transport team I would not be going today to dialysis. At 3am transport came anyway. I apologized to them for making a wasted trip and now my anxiety is once again through the roof. Long story short I did what Trevor the administrator told me to do. I called the facility and asked to be transferred to his voicemail to relay all this information as HE REQUESTED! They refused to transfer me and the nurse came back to my room to tell me they cant transfer to his voicemail because his office is locked. Now I'm no brain surgeon but, HUH???? I've had more anxiety this short week here then I've had my whole life. I am full of anguish and depair, and on top of everything physical pain. Since I know Trevor reads yelp before checking voicemail I believed this follow up would be a quicker way to get my point across.

I started a review Too Soon!!! In the last week I have had 4…read moreresidents who have not been conducive to my needs of recuperating. In The Last Week I HAVE ONLY SLEPT ONE NIGHT OF SLEEP! They proceeded to RUIN MY THANKSGIVING BY COMING INTO OUR Room AT 12:49 AM To Ask My Room B Bed Of How Tall She Was For Allowing The Pharmacy To Be Able To Provide Medications To Bed B When She Awoke In The Morning. It is NOW 1:57 AM, And I'm Not Sleeping Because Bed C Has Been Talking In Her Pilipino Language. Now She has Fallen Asleep. It's Now 2:00 Am and I'm writing my added review of Extended Care Hospital Who Is A Affiliate With Riverside Community Hospital. I'm Still Not Going To Get Back My Sleep All Because The Nurse Needed To Know How Tall She Was in 19B!!! At 5 Am the CNA Will Be Changing Our Briefs. For Me, I Have Been Wearing These Briefs For Over A Year Now Because I Am Not Able To Walk. The Administrator Trevor has been running this facility for one year and He's Only 25 Years of Age. He Left For Vacation On Wednesday. He had a Company Picnic On Tuesday On The Outside Patio To Express His Gratitude For A Year Well Done!! At 2:12 AM Bed C Is Awake Again Speaking Her Pilipino Language. So Needless To Say I Will Have Received One Hour Of Sleep Because That CNA Had To Change All Of Us Before He or She Gets Off Work At 7 AM. As Well As Continuing To Have Ruined My Thanksgiving Day!! So Needless To Say This Facility Has Not Allowed Me To Recuperate In The Past Two Weeks Here In Bed 19 A Because The Social Worker Doesn't Know My Needs Because She Never Graced My Presence At All To Room 19A. After Being Here For Two Days They Wheeled Me Into The Conference Room To Introduce Me To The Director Of Each Department. They Were Informing Me How They Can Help Me Recuperate While At This Facility. At 2:30 AM The Woman Has Woken Up Speaking Her Pilipino Language. At 2:33 AM She Is Still Awake. But Now She Has Proceeded To Sleep Again At 2:35 AM. Well It's 4:59 Am And I Might Have Gotten A Short Cat Nap Because I Remember A Little Dream Of What I Was Seeing In Bed 19 A. Bed C Is Serenading Us With Her Filipino Language. Bed B Has Slept Through The Night. It's Now 5:10 am and Bed B Is Giving Blood For Her Doctor. Now The CNA Will Be Changing Our Briefs. Happy Thanksgiving Everyone!! Thankfully The Cherry Pie Was Good Last Night And Now I Had Very Good Pumpkin Pie. But I Still Want Out Of This Facility!

Citrus Place is amazing. My mother-in-law has been there going on 3 years. From Kathy at the front…read moredesk to Caroline in charge of the Caregivers to Megan the Director to June the Activities Gal and EVERYONE who works there, these people genuinely care about the residents. Mom has dementia so she is in Assisted Living with enhanced care. We looked at other places and we (and mom) liked this one the best. The food is great too! Mom has even said on multiple occasions "You sure picked a nice place for me."

We moved my Father in March 2025. From day one, we knew he would have great care here. The staff…read morefrom the very beginning was so welcoming, warm and friendly. My Father took to this place immediately . He really felt at home here. He was there a little over a year before he passed away 4-16-26. I can't say enough about the amazing staff there. From the top of management to all the staff . Kathy at the front desk to greet you to all the caregivers , med techs, house cleaning and all the staff. I wish I could name all of them but I would feel bad if I left anyone out. Thank you all for being my extended family and giving so much love and care to my father. We all felt the love and if you need someone to care for your elderly loved one. This is in my opinion the absolute best place for care!

I found Serenity for my Mom through Yelp. So I wanted to leave a review to help others. Yenny, the…read moreAdministrator, her Mom, sister, and caregiver Estelle are amazingly caring people. The home is kept clean, linens and clothing are always clean, and my Mom always loved the food. They made my Mom feel like family while she was there. They treated her professionally and expertly but very lovingly too. My Mom also enjoyed the companionship of the other residents as well. I would recommend Serenity to anyone!!! With much appreciation and gratitude !

for the last year of my mother's life we had her at Serenity. I wish we had moved her there…read moresooner. They were so nice and cared for my mom as if she were their own family. It is a small property in a nice, quite neighborhood with a well kept backyard that my mom enjoyed when the weather was right. I can't recommend Serenity high enough. We were blessed to have received their services even though it was for a short time.

The journey to find a safe, supportive place for my mother--somewhere she could live independently…read morewith a bit of assistance--was overwhelming. I dreaded encountering the senior‑living equivalent of an old‑school car dealership, and the anxiety was real. Then I met Denise R. She listened to my family's needs with genuine care and reached out to introduce herself and Magnolia Grand within 24 hours. That alone set her apart. I feel compelled to share our experience because of the tremendous impact she had on our peace of mind. Denise is an exceptional listener and a woman of action. She is compassionate, patient, and kind--qualities I needed more than I realized. She is also deeply knowledgeable, and every piece of information she provided was accurate and helpful. Her professionalism and passion for her work are unmistakable. During our visit, I noticed how residents reacted when they saw her in the hallway. One resident gently patted her shoulder with such warmth and respect that it stopped me in my tracks. It was clear she is valued by the people who live there. That moment meant a great deal to me as we considered entrusting my mother to her community's care. Denise and the team at Magnolia Grand made a frightening process feel manageable, even hopeful. For that, my family and I are truly grateful.

Beautiful building with amazing staff with incredible kindness. Enthusiastic residence that will…read morewelcome you home. I highly recommend this Senior Living community. They're open seven days a week if you wanna come in for a tour.

We thoroughly appreciate everything The Cottages do for our sister. They show tremendous care and…read morethoughtfulness in their special events and daily services. We see their love and compassion, and love their advice and communication. Thank you .

monthly opportunities to celebrate with our loved ones and enjoy a very nice event is so valuable…read morefor my family

Nice clean place but not what you think. They add all sorts of charges to the residents so you may…read morethink you're paying $6 - $7K a month; then you get billed $9 - $10K with no explanation or prior notice. Be very careful if you decide to place someone here.

Awesome place. They take such great caree of my mom. Especially, William and his team. Thank you!!!!read more

I am writing this review based on my personal experience with the Gardens of Riverside, where my…read moremother lived for the last four years of her life. Initially, everything seemed fine, and my mother was happy and active. However, things took a turn for the worse after Gracie Garcia took over as Director. I noticed that some caregivers seemed unqualified to care for Alzheimer's patients. In June 2024, I started noticing marks and bruises on my mother, but Gracie and Joanna refused to explain why, citing that I was not the power of attorney. Her power of attorney did not visit. My mother's cognitive state began to decline rapidly. I stopped receiving updates and photos of her activities, and during my weekly visits, I saw many residents, including my mother, left unattended in wheelchairs with no stimulation. In August, my mother was left standing unattended and fell, hitting her head and causing a brain bleed. Despite my persistence, the facility delayed sending her to the hospital for five hours. Gracie claimed it wasn't an emergency because she didn't see a bump on my mother's head, demonstrating her lack of qualifications. My mother's doctors' notes indicated that she needed follow-up care, but both the facility and her power of attorney failed to provide it. My mother passed away two months after her fall, and her death certificate listed a subdural hematoma as the cause of death. If my mother had received proper care, she might still be alive today, as she was not in the final stages of Alzheimer's disease. I am sharing this review to warn other families about the Gardens of Riverside and the leadership of Gracie Garcia. I've documented my observations of my mother through photographs from June to November. Although I was currently involved in a lawsuit with her power of attorney, her passing ultimately brought relief from my daily concerns about her well-being.

I placed my cousin at this facility in September of 2022. He had dementia for a few years, and it…read morewas progressing very quickly. He had been at three other locations prior to this one. I had visited before and had placed him on a waiting list. Staff had always been very nice and called me immediately if they had any concern. If I had any issues, Gracie took care of them immediately, but those issues never involved the care my cousin was receiving. At one point they called and said there was an opening in a smaller building, and they wanted to move him there so he could have more eyes on him, since he was becoming unsteady on his feet. This did not increase his rent. It is a memory care facility, so keep in mind that residents like to go "shopping". So, make sure all items are marked permanently. I used a washable tag and snapped them on with a tool from Amazon. Do not take anything of value, like jewelry or anything you would regret going missing. Do not take more items than they really need. The staff can give you a good number of items they really need. You really have to be realistic when placing a loved one in any facility. It's not being cold hearted; it's a fact of life. My cousin had very thin skin and bruised easy. That happens as we age and when he had bruises on his arms, I could tell they were from the way he leaned into his wheelchair. Two people at a time also had to pick him up to move him into his wheelchair, a recliner, the shower chair and he gave no assistance at all. A six-foot-tall man. I never worried while he was there, and this was a great relief. The Gardens called me as soon as they saw a pink spot to let me know they were contacting his health care provider. I was also comforted to have a conversation with a visiting nurse, and he had stated that this was one of the best facilities in the area and the staff was doing a really good job on treating a bed sore. My cousin no longer walked, nor stood and I was able to view the log on how many times he was turned each day. My cousin had starting to refuse food and would throw it and spit it out. The staff kept me informed and worked with his healthcare provider to try anything they could to give him nourishment. My cousin passed away on Good Friday 2025 from complications due to Alzheimer's. The Gardens staff was very comforting, helpful and considerate. He started to transition three days earlier and was on hospice. I would especially like to thank Gracie, Lynn, Vickie, Amanda, Jojo, Claudia and the maintenance man for their help during my cousins stay and during his transition. There were many others for which I don't know their names. They all showed so much compassion and understanding that was truly heartfelt.

I can't say enough great things about Amanda who owns Sweet Senior Home Care. She had a special…read moreconnection with my Dad and was there to advocate for him when I wasn't able to. She is so companionate and caring and really loves what she does. Every care giver I experienced was thorough in their care and had a great attitude. I have recommended this business to many friends and they also love them!

From the owner: We provide care and comfort to not only our clients but also their families. We focus on the…read morequality of life by bringing the utmost care with love and laughter.

We were so very lucky to have found Ohana Excellence. The level of care is both professional and…read moreloving toward all the residents. Oana and her staff have made this residence truly a family for us. My husband had the very best care and I am so appreciative. The facility is immaculately clean and the food carefully made for each resident's needs. Members of the hospice staff that cared for my husband, commented on the excellent level of care provided by the staff. I do not hesitate in giving Ohana Excellence, Oana, and her caregivers my recommendation. I thank them with my whole heart.

Ohana Excellence Assisted Living sets the standard for what quality senior care should look…read morelike.Oana and the staff are professional, caring, and consistently attentive. The environment is calm, clean, and truly feels like home. Families can have real peace of mind knowing their loved ones are in excellent hands.

Don't let looks fool you. This SNF appears nice, however, it's old, renamed and understaffed!!!!!…read more There is ONE Registered Nurse for 120 patients. The Kaiser ER caseworker, Stephanie says that's normal with a ratio of 18 patients per patient. Kaiser has 20 beds reserved for their patients, they force their patients (once discharged from the hospital or ER) into this horrible facility. The admitting clerk expects patients to sign many blank forms, without the verbiage/lines filled in. That should be against the law! If you have dementia they expect you to sign, that might be elder abuse. Physical therapy has TWO stationary bicycles in the gym area with a lot of patients using them. The later physical therapy is given, the more crowded the hallways are. Patients have to wait 30 minutes or more until one bike becomes available. Wheelchairs are broken and missing the detachable foot rests. The footrests are hidden in closets so no other patient can use them. Meals are posted to be served at 7am, 12pm and 5pm, they are served 1.5 hours later. They consist of lots of frozen chicken patties, frozen veggies, pudding, carbs. Items on the meal tray list are missing, they may be counting them as food served. Depending on the bed location a sponge bath may be given on Tuesday and Friday, there are similar days for patients who can shower. Folding plastic chairs in the activity room or in patient's rooms disappear shortly after 6pm, some of the folding plastic chairs are cracked. Getting help from a CNA, LVN, RN is really tough. They admit they don't look for patients call lights, so the patient may not get help. Parking is a big problem. Employees triple park. Exiting Woodcrest is very dangerous, it's difficult to see fast moving traffic on Magnolia Ave, worst after dark because of all the parked cars on the curb. Care: If you don't have anyone to advocate for you, you're screwed. Woodcrest patients roam the hallways at 1030pm, entering unknown patients rooms. Make sure you have an Advance Directive on file because you probably won't survive.

Our mother's stay here was perfect, from the beginning till the end, she was here for short time…read morebut everyone here was very helpful and respectfully friendly, from the Director, Case Worker , Admission's, Therapist, CNA, LVN, RN, Physician, Maintenance , Housekeeping, Activities, Dietary, everyone was very attending to mother and us, this place is well maintained clean, hopefully you will experience for yourself, I highly recommend this place,