Amazing company! Perfect customer service! With poor judgment I gave someone a ride home from the…read morebar, my keys went missing. Being in a horrible area and situation late at night, I called tow kings and the operator was beyond helpful. I had no idea where I had ended up dropping off this rascal and she guided me to help give a her my ex Exact location. While on the phone, the person I mistakenly gave a ride home to and his friends became belligerent and extremely offensive to this amazing operator. Her diligence and patient composer made the difference in a deescalating a very likely dangerous situation of me needing to use self defense to get to safely , with a calm and reinsuring presence she kept me composed. While checking in every few minutes to ensure I was ok., as the tow driver was in route, my doors finally unlocked and I found my key, in the process Kaitlyn from dispatch called to check on me and I let her know I was ok and on my way home. She immediately gave a refund even though her tow truck driver had already driven 20 minutes and was seconds from arriving. What could have been a terrible life altering night turned out with me getting home safe, I am so thankful and happy that Kaitlyn answered my prayers. She's an incredible communications operator. I hope to one day meet and shake her hand for an extreme job well done. It's amazing how much of a difference you can make by being great at your job and empathetic to others. As far as Kailyn and Tow King , I am so thankful and blessed with your help and compassion. The word needs businesses and people like you on the front lines to make a genuine change in our lives.. Again I relentlessly thank you for turning a very dangerous and likely life changing event into a safe departure home. I hope one day I can be so fortunate to help someone in need as you helped me. 12/9/25 - 1:15am Kaitlyn you were my hero!!! 15/10 call this company for any after hour needs! Service is one of a kind and pricing is unbelievably low.

My car wouldn't start in front of work late at night. I called tow king and got an estimate on the…read morephone. They sent me a link to pay the agreed amount and after that the tow truck operator came. He safely towed me to the repair shop I used and got me to my parents so I could borrow their car. Everything worked out smoothly. They provided excellent service and I would use them again. They were polite service oriented and honest.

The woman handling customer service is rude; she hangs up the phone when she can't clarify…read morequestions about their exorbitant prices. They get into your vehicle without authorization and drive it. This company is a total price scam and completely unprofessional in every way. My company has never put anyone behind the wheel without a CDL, and our trucks are never out of service; unfortunately, the driver couldn't communicate in English with the officer, and without justification, they called a tow truck. The tow truck couldn't handle the vehicle--I still don't get it; maybe their machinery lacks the power to move such high-end vehicles, haha--so they drove the car away without permission, creating a huge risk of an accident since they aren't authorized under my insurance policy to drive it. If an accident had occurred due to their irresponsible, unauthorized driving, it would have been a disaster. The vehicle was parked at a truck stop, not blocking traffic, and the paperwork was in order. How could they call a tow truck to take it to their yard when the poor tow truck couldn't even handle the vehicle? Just because this company wants to make money, they hooked my vehicle up without my permission and then charged me nearly $4,000 for three hours--haha, it's incredible how dirty they play. I asked for explanations, and they even charged me for the diesel they supposedly used--but that fuel came from *my* truck, man, haha. THERE ARE MANY BETTER, MORE PROFESSIONAL COMPANIES; don't go to this one--they are terrible.

Terrible tow company the whole yard looks like trash. company charged me a day for having a vehicle…read moreon the lot for 2 minutes. insane prices, do not recccomend. Truck driver almost flipped with my vehicle on the trailer and was going over the speed limit which could damage a customers suspension

Called to get my truck fixed with a coolant leak. They diagnosed the problem, gave me a fair price…read moreand got it taken care of quickly. The kicker was the customer service as well. Wasn't around at the time and they helped my wife with pickup and delivery. Above and beyond what was expected. I appreciate the honest repair and straight forward approach. Will be returning for repairs again outside my wheelhouse.

If you want to get a ton of stuff "fixed" on your vehicle that doesn't need fixing, and pay more…read morethan what every other mechanic in mclennan county charges, this is the place for you!

I have had several trannys serviced here. I had one tranny rebuilt and a transfer case rebuilt…read more Always received quality work and they never gouged me for more money. This has been over a period of about eight to ten years. They're prices may not be cheap, but neither is their work. Never suggested work that was unneeded. They have told me not to do things I thought I might need more often than telling me I need to do work. I know several well respected mechanics in town that speak highly of them. I haven't used their bathroom, but I wouldn't consider the condition of a bathroom when rating a mechanics shop. Restaurant? I care. Daycare facility? You bet. Mechanics shop? Don't care, just fix my truck. They have always been pleasant and seem professional. Oh, and I like cats.

This company's services are absolutely terrible. They did a warranty repair 6 months ago and have…read morehad to repair their own work 3 different times since - with timeframes of a 3 week minimum. Furthermore, they do not have the foresight to communicate at all during the period they have the vehicle. Their website does not include their days and hours of operations, and they do not have an answering machine or answering service. As a female customer, their waiting area has a HUGE cat that wanders wherever it pleases and the female bathroom facilities are so gross that my family has been talking about it for the entire month the truck has been submitted. Seriously, razors...hair...curling iron - my sister said she wanted to wash her hands, but it was pointless as her hands were cleaner than the bathroom. Embarrassing, really, as their front desk clerk is female.

I take my car here for oil changes and repairs when possible. The owner and team get my car out in…read morea timely manner. Prices are fair and they NEVER try to sell other products and services to me. For that I'm so grateful.

I came here for an inspection with an older car that will need a lot of repairs in the future. It…read morewas a gift from our church because our car broke down stranding us in the middle of nowhere the day before my husband was to start a new job, which was going to lift us out of near homelessness and get us back on our feet. This place was a recommendation from the people who gifted us the car. The owner was so hostile and cruel that he made me cry. Sure, I get he doesn't make money on inspections. That is not my fault. He shouldn't be doing them if it upsets him that much. If he had shown any kindness at all, he would have had a customer for life. Instead he chose to be a jerk and make an awful time even worse. I don't even know what kind of service they provide, but I do know that the personalities they provide should repel anybody even considering bringing their car here.

We did something spontaneous and went to Waco. On the way back, we had a flat tire. It was a bad…read moreflat and the car was not drive able. We contacted Tesla Roadside services and they were supposed to send help. After 3 hours of waiting, we canceled the request and resubmitted help. Finally someone called us back and they dispatched the towing company. It was late and Carlos from F&J Towing showed up within 20 minutes or so. He was a God sent. He towed out vehicle to Discount Tires in Temple. Carlos was so nice and compassionate. We are forever grateful and and highly recommend F&J Towing!

I have had taken my vehicles to Phillip Brown the past year over several different times. He has…read morefixed my Nissan Titan and Dodge Challenger and been honest, upfront, and explains whats wrong and how he can fix it. I Can't thank him enough for his advice, knowledge but more importantly his honest way of doing business. If you ever need someone to shoot you straight, give Jessica a call and have her schedule an appt. for your vehicle with Brown's mechanics. I will always trust them as a lifelong mechanic for me.

An expensive repair (for the part that was replaced) turned into a nightmare when it didn't "fix"…read morethe problem. Instead of being helpful, the owner was combative and rude; he even went so far as to insinuate my husband was lying about the fact the car was doing the exact same thing just minutes after driving away. Unfortunately, we picked it up after hours on a Friday afternoon, so he contacted the shop first thing the following Monday morning to let them know it wasn't fixed. They had us bring it back in, but wanted more money to then fix a different part. That is when my husband wanted to talk to the owner about why they fixed the other part in the first place and why they were charging so much more. Due to the owner's attitude and combativeness, we were reluctant to leave our car there any longer and just picked it up. We asked for the part that had been replaced because my husband wondered if it was really bad or they just fixed the wrong thing. Conveniently, they didn't have the part to give us.