Easiest and smoothest tow we've had. Steven went above and beyond to help us and get us to a safe…read moreplace. I'd highly recommend this company to any person that needed it. Thank y'all again

Was in Fort Worth this past weekend, to meet our daughter as she drove in from Shreveport. Her van…read morehad two tires fail. Needed a tow on Saturday. Classic Towing rearranged their schedule to "rescue" us. Brandon was great, kind, and really helped.

Hogg Automotive has the GREATEST tow service in Waco if not the all of Texas and my guy Kevin was…read moreextremely quick with the tow and had amazing prices 10/10 will try again

This place replaced a radiator for me two months ago. The radiator leaks and had to be replaced…read more I called Hogg simply asking them to tell me where they purchased the radiator so i could try to get the Manufacturer's warranty. Kevin took a guess, but now refuses my calls and texts. Way to stand behind your work. Next time i pass through i will drop by to say hello.

Tyler & Kyle are superheroes! We lost the entire wheel on…read morethe back of a 32 ft RV, stranded on Hwy 6 in Marlin. With much ingenuity & finesse they were able to load & unload the RV and get it where we needed it. This was NOT easy as the other duly tire had a difficult time staying on without the hub assembly in place & at one point the RV had to be unloaded without it...ingenuity people! Great company and awesome young men.

was given a price for $3000 towed to laredo had my priced changed without being notify of the extra…read morecost to $3500 plus the convience fee when i had other quotes from other towing companies at $3300 for same tow to laredo so i dont recomende getting there services unless getting evrything in writing

Our Ford Escape had a plastic liner come loose on our drive from Corpus Christi to Oklahoma. I…read morecalled Sykora and these fabulous service workers had the car up and fixed immediately! I truly wish we lived closer to this dealership! They would get all of our automotive business!!

Five stars for the sales department, today the young man behind the computer in the service…read moredepartment not so much....brought our F150 in for "The Works" since we had purchased a service package. My husband and I totally understand that it takes a while for all the services to be completed and we're okay with that but after the young man that had done the work on our pickup brought in the paperwork and my husband's keys to said young man behind the computer at the counter the said young man turned his back, before calling us up to the counter, for approximately 5 minutes vaping to get his nicotine fix. He finally called our name and the transaction was completed. We didn't appreciate having to wait for his nicotine fix to be done. End of rant.

Antonio is the man! Super extensive PPI, took his time, ran me through everything he saw, and did…read moregood work. Money well spent. Good people all around

They are a little slow and take a long time to get things done. But they are HONEST and do quality…read morework! Would use again!

I brought my vehicle to Douglass Nissan of Waco, Texas for a simple, same-day service. A day or two…read morelater, I received a call stating that a diagnostic test could be performed on my vehicle for a separate charge. I informed the service advisor, Jonathan, that I did not need a diagnosis and only wanted the specific service I originally requested. He then informed me that they could not get my car to crank and run. What!! My immediate response was to describe my vehicle to him to ensure he had the correct car, because my car runs and cranks every single time. I explained that I was confused and didn't understand the issue since I had just driven the vehicle to the dealership myself, and suggested they must have the wrong vehicle. I think Jonathan completely ignored my comment. But, you know how something can be so outlandish you have to ask yourself if its actually happening? Is this guy just ignoring me? Throughout my interactions with Jonathan, I clearly understood that he indeed ignores me/ does not respond. He responds to me when it suits him--specifically when he was quoting prices or when I was agreeing to pay for additional services... When I expressed my valid concern regarding how a vehicle that arrived in running condition was suddenly inoperable, he completely ignored me/did not answer, not one word. So now that I seen this, I had no desire to escalate the matter or argue; I am a busy person with a lot going on in my life. I simply wanted the requested service completed, to pay my bill and leave. I dont want any trouble. I choose Douglass Nissan of Waco, Texas to bring my vehicle. Why would Douglass Nissan of Waco, Texas then take a crap on me, a customer, who had enough confidence to entrust you with their vehicle? Ultimately, I ignored how I was treated, ignored the fact that my car didnt previously have a problem of running/cranking,"bit the bullet" and agreed to the additional diagnostic charge just to get all this completed. Oh, I guess this made Jonathan happy. He talked to me after my agreement to pay more. To summarize this ridiculous experience: Exorbitant Costs: I ended up paying double to triple the amount of the original quote. Even though I paid more than double the money I still left with and Inoperable Vehicle: A car that I drove onto your lot had to be towed away because it was no longer running. Unprofessionalism: When I got into my car, there were loose car parts left on the seat and floor. The vehicle had not been reassembled. They did not even have the decency to put the vehicle back together. When I asked Jonathan to have the technicians reassemble it, guess what. He ignored me yet again/did not answer, not one single word. I just walked out and had my vehicle towed away. Unacceptable Delays: A service that should have taken a single day took approximately two and a half months. I received absolutely no apology for the delays, the terrible communication, or the fact that I had to tow my own vehicle off your lot. This level of customer service is entirely unacceptable. I expect a prompt response regarding how this situation will be rectified, including a review of the charges I was forced to pay and Jonathan's conduct.

Service department not "service" oriented. Baylor student stopped in for power steering fluid top…read moreoff (after calling ahead and confirming no charge) - sold him a bottle instead. Service Manager said, "sorry if we charged him for fluids he needed." I've been using dealers for years, and this was an easy win. You missed a major opportunity to gain a customer since he's in Waco for several years.

So my daughters car was vibrating when I drove it from Dallas to Waco today; My family recommended…read moreI take it here & after thorough review they told me the 2 front tires needed to be replaced - I really greatly appreciate the honest & transparent assessment so highly recommend this auto shop in Waco Texas!

My boyfriend was here from out of town when his car broke down. He brought it here and not only did…read morethey grossly overcharge him, but didn't fix the problem correctly. Fast forward a month later and he took his car to his mechanic who told him that Trinity Haus did a horrible job and now his car is back in the shop due to the incompetence of Trinity's mechanic. Would never recommend them to anyone.

Overall impression: Buying our 2026 Subaru Ascent at Douglas Subaru in Waco, TX, was the best…read morecar-buying experience I've had in over seventy vehicle purchases. If you want an honest, no-pressure dealership that treats you like a person and not a sale, this is the place. Last weekend, Deborah and I set out to find an SUV that fit our needs. From the moment we arrived, our sales representative, Beth Kwasnica, made the entire process effortless. She listened closely and guided us toward the right Ascent, never pushing us to rush or commit. That patience mattered. We even had the space to step back, reflect, and pray about the decision, and Beth respected every minute of it. What made it exceptional * Beth Kwasnica's genuine care. After decades of dealership visits, it's rare to meet someone who truly puts your interests first. Beth is, without question, the finest salesperson I have ever worked with. * A true no-pressure environment. There were no hard sells and no rush. Just clear guidance and real attention to what we wanted. * Mike Lusby's straightforward honesty. The manager, Mike Lusby, handled the management and finance side with the same integrity. No high-pressure tactics, no gimmicks, just clear and honest answers. * Promises kept. What stood out most was the absence of empty promises. Beth and Mike simply exceeded our expectations at every step. The trade-offs Honestly, we walked away without a single complaint. My only regret is that we didn't find Douglas Subaru sooner, after so many less pleasant experiences elsewhere over the years. Recommendation * Buy here if you want honest guidance, patience, and a team that respects your time and your decision. * Skip if you need high-pressure sales tactics, because you won't find them here. Deborah and I are truly grateful to Beth and Mike. We recommend Douglas Subaru without hesitation and will happily send friends and family their way.

I had a horrible experience. They did work on my car that was not authorized but I do not know what…read morefor they refuse to give me the labor and parts list. My insurance adjustor told me they charged over $3000 more than necessary to do the authorized repair. Something is terribly wrong there.