I had a loose tooth extracted yesterday and I am still amazed that I always almost fall asleep. I…read morenever experience any sort of pain on any visit for cleaning or from yesterday's appointment. DR. Kristina Mckenzie is an amazing Dentist that always greets me with her beautiful smile! As for cleaning Dana Rocks! Also a big shoutout to Meagan and Nicole for moving appointments very quickly and Thanks to Nicole for checking up on me today after tooth extraction. Darcy F.

I was on the hunt for a new dentist and noticed this office right across the street from where I…read morework. So, after checking a few reviews, I decided to take the plunge and book myself in. Unfortunately, I was calling right before spring break, so I had to wait a couple of weeks before I could get in... but they also put me on the cancellation list and I was able to get in a little sooner than expected. I love everything about this office. The front end staff are incredibly friendly, and the atmosphere is really warm and welcoming. I love the water feature in the waiting room... it's very calming. Sadly for me, it has been a couple of years since I've been to the dentist. After a bad experience with the last office, I just couldn't bring myself to go. Neither the dentist or the hygienist made me feel bad for not going in. In fact, the hygienist (who was very careful to remain professional and not bad mouth another dentist office) said she can actually understand why I was hesitant to go back. Anyway... all the staff were very respectful and made me genuinely want to go back to the dentist. The hygienist (Jodi - she's lovely) froze my mouth for the cleaning because I had a major amount of sensitivity and was having a hard time with the pain. She also split it up into two visits so it wasn't so daunting all at once. It was a great experience, and I'll be back!

My children received exceptional care from professional, attentive doctors during their…read moreappointments. The entire team was friendly and welcoming. Thank you so much.

My 10 year old is terrified of the dentist and also asks a million questions which can be a little…read moremuch when we're at an appointment that only goes so long. Our hygienist and the dentist were both super kind and patient with him. He had an amazing experience and everyone took their time with him and we didn't feel rushed or dismissed. This is definitely a very welcoming atmosphere for children and I'm really happy we've found a dental office with such great staff.

I recommend this clinic to everyone, I come from Ukraine the city of Kharkov. I was working in…read moreEdmonton at a factory with 80 Ukrainians and I heard the reviews about the clinics in Edmonton (they were bad reviews). I heard a good review about this clinic and immediately called and made an appointment. Me and my friend Petro we went to this clinic two times and got very good service and quality. We are very surprised and we recommend to our friends and to you. The manager Oxana is the best person and she is professional as the doctor who did our teeth. She was very helpful with translations and not only that, but she was very attentive and punctual. She is the most professional I have seen in a long time. I'm very glad that I came to this particular clinic and I got quality care and didn't have to redo anything. I had fillings and cleaning, by the way cleaning is different to what they do in Europe but it went very well. I want to say a huge thank you to my medical team and especially to Oxana. You have no idea how happy I am. Good luck and happiness to all of you , . 80- ( ). . , . . Oxana . , . , . . , , . . .

Most people dread coming to the dentist but not for me. I've been coming here for a little over 5…read moreyears. My sister first referred me and now our entire family is coming here! My boyfriend also just booked his first appointment here! Dr.Minato's staff make you feel welcomed and cared for. It's like coming to visit old friends with how personable, friendly and attentive they are to their clients. My dental hygienist Rosa remembers my stories from my previous visits! She's always so nice! The facility is clean and modern. Each dentist chair has an overhead flat screen tv, so you can watch your favorite shows while getting work done. The atmosphere is very relaxed. You can tell that the staff enjoy what they do and have fun working together! That totally contributes to allowing a client to have a positive experience. Dr.Minato and his team are THE BEST! Hands down the best dentist office I've ever been to! If you're looking for a dentist in the North side of Edmonton, come see Dr.Minato! I highly recommend it!

I've been coming here for about 3 years now. I had my wisdom teeth pulled and a crown put in. The…read morebest experience I have ever had with a dentist. I see Dr. Wasylucha and he is a great dentist. He set me at ease when he was pulling my wisdom teeth. He is very calm and slow and attentive when freezing his patients I barely felt the needles at all. I'm not scared of the dentist or needles but he really makes he experience that much better. I go for teeth cleanings every 6 months my dental hygienist is also phenomenal. She's gentle and friendly and explains everything you need to know. They have comfortable dentist chairs and TVs in each room on the ceiling. This is very helpful as it distracts you from what's going on. Kristina and Dr. Wasylucha make the experience better. Even the lovely ladies at the reception desk are great and helpful. I will continue to come here as long as I can.

Made an appointment a week in advance. Took time off work to make appointment during week. 1 hour…read morebefore appointment Erin ridge canceled on me. Not for a cleaning, I have a problem with a tooth. Weather was so nice that day, it had been for the previous 2 days. Such a beautiful day. The receptionist said the dentist was sick. It's been sunny & hot, I doubt it. I suspect I my appointment was canceled so dentist could go play golf. Receptionist said there was nothing she could do. I missed time from work for nothing & I still have tooth problem. Erin ridge let me down, very un-professional.

Got a referral for my kid here recently as it was needed. Only one parent could be there as the…read morepandemic is a thing. But they talked to me on the phone to explain what was going on during the visit which was great! They were also able to x-ray the wiggly kid which was impressive! The staff have been great with follow up and we are quite pleased.

STAFF: my kids see Dr. Wong and his staff for routine cleaning and other dental work. The…read morehygienists are friendly and patient. Dr. Wong is gentle, patient, and explains everything to the kids no matter own"young" they are! SERVICE: they are very busy so often have to wait past the set appointment time. That being said we never feel rushed and we always get as much time as we need. My eldest had tooth extractions and Dr. wong explained everything to both eldest an dus parents. His calm and friendly demeanor reassured my son and made him less scared. Was very impressed to get a follow up phone call from Dr. wong himself the evening of the extraction to check on how eldest was doing. That is great patient care! ESTABLISHMENT: the clinic is newer so very clean. Nice and bright with natural light. They have a child-friendly waiting room with tv and iPads and books. And their dentist chairs have tv's in ceiling to distract the kids. Highly recommend Dr. Wong and his team!

Went back to see the hygienist and get a routine scale. Same great service. Tina makes you feel…read morewelcome and comfortable. She is knowledgable and offers advise if needed. Her space is clean, well laid out and has all the same luxuries that Dr Scarsellone has, TV on the ceiling, hi-tech equipment and inviting space. I love coming to the dentist as it's the only place I get to watch trashy TV. It's great to know I'm in good hands here and my family are too.

Ever since I can remember I have hated and dreaded going to the dentist, just the thought of the…read moredentist made me cringe. Then I found Dr. Scarsellone- he is truly amazing! My entire family now sees him and thinks very highly of him. I had the normal teeth issues- cavities, root canals and crowns and from day one he was truly kind and caring. Very sensitive to if you are in any pain and what is most comfortable for you. Genuine man. He will give you the options for what is available to you and for your problem. the pros and cons and a rough price estimate and most importantly not rush you to make any decision in the moment. I personally had to have quit a bit of work done and he was patient with me and made me very comfortable just taking care of one thing at a time. Another bit of information- My brother was the same, not keen on going to the dentist, had horrible horrible pain and finally he looked like a chipmunk- his infections were SOOO BAD- he made an appointment to see Dr. Scarsellone and never looked back...It was actually scary for awhile because his infection was so bad, he had to go to the hospital for IV antibiotics for a week 3 times a day because regular pills would not help. His gum line was swollen over his actual teeth...but put into the hands of Dr. Scarsellone he was taken care of patiently. Dr. Scarsellone took it one step at a time and made sure he got better and his teeth back under control. My brother now raves about him!!! Most people ask how the dental hygienists are...Again not my favourite thing to do- but I do go and they are very good as well. Sharon has been super to me. The receptionist is wicked- will help you make sure your work and appointments are spaced out correctly so that you can maximize your benefits. I can't say enough about the staff in this office and especially Dr. Scarsellone. Way to go Terrace Heights Dental.

Stay away from this dentist office. I had been using them for 3 years without any issue. I had to…read morecancel an appointment giving the dental office 15 hours notice because I was rushed to the hospital with a life threatening health emergency. I was told via text message that I will no long be able to make an appointment because I didn't give them 24 hours notice for the cancelation. There are plenty of dental offices in the area. I would suggest people use them 1st or go to the emergency dental center for compassionate dental care. Again Stay away from this dental office. They don't treat people with disabilities with anything close to respect.

I have been coming to this dental clinic for a number of years since my previous dentist decided to…read moremove to the States. My family had been coming here and recommended it. Not everyone enjoys the dentist but I actually like it. The reason being is I like my dentist and her staff. I don't really enjoy practically laying down with my mouth open, with saw like sounds coming from it but there are tvs to distract you from all the noise. The dentists also speak Cantonese which is good for people who are more comfortable conversing in this language. Through the years there have been some new staff, which haven't been as good as some of the longer staff, and I wished they didn't do work on my teeth. I really appreciated when I didn't have health coverage that they took this into consideration. It's always nice to receive a toothbrush and floss when you leave, although I prefer choosing a toy from the treasure box just like when I was a kid. I will keep coming back as long as the dentists and long time staff continue to work here.

PLEASE READ BEFOREHAND IF YOU ARE CURRENTLY THINKING ABOUT JOINING THIS DENTAL OFFICE…read moreWhen I first started going here I had family members making appointments then missing them, so using basic problem solving skills I called st. Albert Dental and asked that any appointment that need to be booked please call me and tell me for who, when and the amount. That seems like a simple request honestly, but in 1.5 year going there this was NEVER done, but oddly I could be contacted afterwards to pay. I called and emailed numerous times please please talk to me first (not everything dental is necessary to do right then, some things can wait for extra health spending account to restart, etc), but I had never been contacted about it. Literally 4 or more people at the front desk so short staffed isn't an issue. Fast forward to April and May this year and not shockingly more unauthorized services were made. I asked them who made them and why I wasn't contacted and I was told they aren't sure but it could have been my daughter (who is a minor, but again it shouldn't matter because it is their duty to contact me beforehand for appointments). Super super disorganized and lacking basic communication skills. Now I have opened a complaint for unauthorized charges to my blue cross due to them. This is the first time I have ever seen a dental office that does whatever they want and thinks they never have to speak to the person beforehand. Avoid this disorganized place who can only communicate when they want a bill paid and lets minors authorize dental work. ----------------------------------------------------------------------------------------------------- UPDATE: On August 16, 2024 I received a notice from collections, I sent them the note below as well as 5 screenshots of me asking to PLEASE PLEASE call or email me beforehand with WHAT WORK IS REQUIRED, and PRICE. Something that was never done despite me calling again and again requesting it. (note they blamed other people despite me asking them to contact me directly) UPDATE 2: A few days later I was called (what a novel idea) and Nikki left me a voicemail stating they have accepted some responsibility, but wanted me to accept some too (oddly I am the one that called after every appointment requesting they contact me beforehand with all the information and I was told "next time"). Nikki stated she wanted me to cover some of the bill because the collections agency requires 30-40% of the bill (apparently it is my job to pay collections agency they sent for me as well). Nikki then brought up how I unsubscribed from their texts (yes, their automated texts which don't give me any information as to the cost and what is being done. If these texts are sufficient in their eyes for what I requested, they should all be laid off and their jobs can be replaced by AI and the savings can be passed along to customers by charging lower than the ADA guidelines and not higher like this Dental office does). She also requested that I remove my "very detailed 1 star review from Google" (That's called censorship and it isn't happening. This is just blackmail because they don't want their horrible communication skills shown). She also mentioned that she has a contract I signed stating that if insurance doesn't pay for it, then I have to (yes, this is the same as any contract. If a business completes an agreed upon service, then it is their job to pay for it. This is not authorization for a business to continue to do an infinite amount of work and not bother to contact the person before the work is completed. A dental office is no different.) VOICEMAIL cannot be attached here Update 3: I told the collections agency I will not be paying as it is unauthorized but obviously only caring about the business paying them, they sent it to my credit bureau. But I will be filing a complaint to Equifax/TransUnion. I won't be removing this review because people need to know the horrible practices of this company (I am saving you thousands of $). Something I have never experienced at a Dental office before. Update: I spoke to collections and he asked for proof to authorization on Sept 23. Today Oct 3 they responded (screenshot #6) and i responded to him (screenshot #7).

From the owner: St. Albert Dental Centre is committed to caring for your family’s dental health at every stage of…read morelife. Our focus is on providing compassionate care in a calm, welcoming environment where you and your family can feel comfortable and well looked after at every visit. We combine thoughtful dentistry with modern technology, including digital radiographs and CAD/CAM digital scanning, to provide care that is both efficient and precise. Our services include cosmetic dentistry, whitening, porcelain veneers, white fillings, bonding, orthodontics, oral cancer screenings, and implants. Giving back is an important part of who we are. Dr. Mueller volunteers with the SHINE Dental Centre and has also taken part in dental mission trips, supporting access to care beyond our community. Dr. Mueller and Dr. Yip are proud to serve as General Dentists in St. Albert, Alberta, and value the trust their patients place in them every day.