Both of my brothers went through their 30 day residential program with outstanding results…read more Comprehensive, holistic & life lasting. I got my brother's back.... very grateful. Thank you!!!!!!

Everything went smoothly from beginning to end. Kind folks, nice location, great communication.read more

My dad is there long term and I couldn't ask for a better place. The staff is awesome they treat…read moremy dad like family even his daughter and friends. Its very clean. I can't say anything negative about Marquis centennial Hills on Fort street. Because as far as we are concerned even my dad is happy. Thank you for taking such good care of my dad. I would highly recommend Marquis Centennial Hills. Mort Levine, both his daughters Laurie and myself Mindy and we can't forget his friend Delores.

Who ever is in charge of answering phones today @ 9:50am. They are hanging up on the calls. Also…read morehas an attitude. Please choose caring Customer service workers . Having my father in law in rehab is hard enough to deal with. To be treated like this is uncalled for.

My first visit to this facility to visit my 94 year old friend was disappointing, par for the…read morecourse. Too many facilities like this in Las Vegas. She was transferred from Mt View rehab after a two week stay. She suffered a fall in the garage, hitting the back of her head, which rendered her completely immobile, cannot stand or walk, has no use of arms or hands, and what very little hearing she had left, is gone. My first impression? This place sucked!! Used linens piled high on the table and recliner. Trash and latex gloves on the floor, even right next to the trash cans which were spilling over. Her lunch was just sitting there as she waited for someone to feed her. Remember, she has no use of arms or hands. I started to feed her when the nurse came in and said, "Oh good, Im helping another patient who had an accident." He never came back. After couple hours, I asked if she wanted me to bring anything the next time. She wanted a large box of tissue. They were using toilet paper instead, which I found on her tray. She asked for toothpaste. Didn't have that there either. Went to the store and when I came back another nurse was changing her. I told her I brought toothpaste, and said she wanted her teeth brushed. She said, "Oh, you can do that!" I told her I don't work there. I ended up brushing her teeth for which my friend was thankful. I didn't mind. But that nurse's dismissive attitude, I minded! When I was leaving, she said, "Are you going already?" Why do people work in these places if they're not willing to do the work, or take the time to know the person's disabilities and needs? Why bother?!

My mother was a patient in AHC-Summerlin for 6 weeks and during that time she and our family had…read moreboth, positive and negative experiences. First the positives; I can't say enough about the entire physical therapy team. I could name them all but I would not to inadvertently leave someone out. They were amazing for our mom and we saw fantastic gains in her abilities. I would also name three people, RNs Kayla and Rafael and CNA Aisha who are perfect examples of what genuine caring looks like and we are forever thankful for their kindness. Now for the negatives; The administration staff, specifically the Administrator, Nate Hill and the Case Manager, Debbie Benyock are, in my opinion, unprofessional and uncaring and don't quite fit in a roll the requires a sense of caring or empathy. My mother suffered a major stroke and my sisters and I were literally spending shifts, 24/7 around the clock with my mother. On the night of Aug 26th, a CNA came in alone to check and change my mother. From an elevated bed she attempted to roll my mother on her side and in doing so rolled her completely out of the bed and onto the floor. This was witnessed by my sister. The CNA immediately apologized and stated that she had no idea that my mom was paralyzed on her left side! (we had not seen that CNA since). This resulted in contusions and bruising to her forehead and both knees and was taken immediately by ambulance to the ER. To this day, she still suffers PTSD and has a severe fear of falling. The hospital stay required a 24-hour observation period for which AHC-Summerlin was quick to charge me $700 to hold her room for that 24-hour period. We were in the ER and at their mercy so I paid it along with a $275 copay for the ambulance and $140 copay for the hospital. Mind you, when we got back to her room we found all of our belongings piled up in the corner and on the table as if they were ready to throw it away, oh yeah, remember I paid $700 to secure the room. When she was back in the facility I followed their grievance procedures and spoke to Nate Hill. He basically blamed it on Medicare and the government. When I reminded him that it was his employee's action that created the situation he nonchalantly said, "oh, ok" like meeting over. When my 90-year old father went to tell Debbie he wanted her discharged and said he would take care of her, she abruptly told he that he can't take care of her. They've only been married 70 years and had she any shred of decency or empathy she could have seen he was emotionally spent instead of making him feel like he was being scolded. When it came time to discharge my mother, Debbie brought the paperwork to our room where I had to sign the form stating I was given the information, along with the steps to take to appeal the decision to terminate her care, due to lack of progress. In her unprofessional mannerism she told me I can appeal but should not bother because they will only review the same reports that were used to make their decision and we would not win anyway. Well, to her dismay, we won the appeal and received one more week. She has not spoken to us since. Ever since my mother was rolled out her bed, not one leadership person at AHC-Summerlin has ever, to this day, has every asked how my mom was, apologize for the event or taken any sense of accountability and quite frankly, my sister and I have been made to feel like it was our fault and we have felt unwelcome being here. Had it not been for the excellent PT, we were ready to move to a non-AHC facility for the remainder of her rehab. I have found this facility to be run by uncaring, unprofessional and unempathetic leadership. This past Sunday there were no CNAs on duty until the afternoon shift (1400) showed up. This means that the 3 or 4 other employees that did show up had to try to get patients changed and breakfast was not available until 0930 for which I even offered to help deliver or pick up trays. If you can stomach some of the negative, the PT is very good, however, I could never, in good conscious, recommend AHC-Summerlin to anyone.

I posted a low rating review based off a bad experience with one night nurse. That was definitely a…read moreone off experience and I take that back entirely. The facility is beautiful in a Tuscan theme. The staff is amazing, they are the nicest empathetic group of people. The food is a good variety. The only qualm I have is my dad isn't able to feed himself and has been going without food. He won't ask for help because he doesn't want to bother anyone. I would recommend this facility to anyone and everyone. Thank you for taking the best care of my dad.

My 92-yearl-old dad stayed and rehabilitated at AHC (Sunset and Jones location) for a couple of…read moremonths. He had suffered stroke-like paralysis on one side for both his arm and leg. We thought his recovery was an extreme longshot at best. However, thanks to the truly superb staff, he was able to slowly but successfully regain his ability to walk as well as a lot of his abilities to be somewhat independent. This would not have been possible without the amazing medical assistants, nurses, physical and occupational therapists, wound care specialists, case managers and even their maintenance man. When dad first arrived, and for most of his stay, he was completely dependent on AHC staff for bathing, toileting, getting food, and all. The staff was so attentive, patient and understanding (he did get grumpy and stubborn at times as he was dealing with a lot of medical issues;-) They never missed a beat and motivated him to keep working hard and improving. Without hesitation, I highly recommend this AHC for rehab. A few names I must recognize: Himani, Jordan (therapists), Mary, Janet and Chanel (the CNA's), Luz the head nurse, her daughter the woundcare specialist (forgot her name:-) and Arnelle the maintenance man. Arnelle didn't even have anything to do with patient care, but he had such a positive, smiling and motivational presence and got to know our dad and kept him smiling and laughing on a daily basis which is hard to do when someone has just lost their independence and is in pain. A huge thank you to the entire team; they are really like a family.

the staff is nice and they try. But the food is disgusting and gross. Not fit for a dog. the staff…read moreknows the food is horrible but they do nothing about it. I spent 300 on door dash in a week

My client was left in a wheel chair for over 9 hours in her own waste without any assistance; no…read morewound care was provided either. If that is not inhumane treatment; then, I do not know what is. I am reporting them to the Nevada Long Term Care Ombudsman.

The nurses and security units into an anti person force that recalls Germany of a certain era…read more I'm not exaggerating. I walked in the wrong door to drop something off and was threatened with police. I was made to move my car off the property. I then walked in another wrong door and was aggressively threatened with jail time by a nurse who instantly screamed for security. Nice escalation for the threat of a girl carrying three 7-11 bags... Did they tell me that I was supposed to be at the building next door that happens to be the low care residential part of the complex?? Nope. Not either time. Did they tell me that they didn't like the was I was "walking too slowly" and that I was going to be "hurried up?" Yes. I remarked that I am handicapped and the officious enormous security guard said " o no ma'am. This has nothing to do with a disability." I then saw what looked like a place to drop off and asked and the security guard physically menaced me. The nurse who had jumped to threatening me with jail time with her second sentence was smugly laughing with her arms crossed (so obviously this was not about anything but power) I commented to the person for whom I was dropping off that this place should not be trusted. "Yeah, I'm kinda stuck here," he said "but I want to get out."

Yuck!! Smell of pee and diapers hits you the second the door opens. Old people moaning. Call…read morebuttons going off but no nurses or any staff anywhere to be found. The health district needs to visit this place. Disgusting. My husband's call button didn't work. He was there 1 hour and not one person came in to check him in. Good thing he had a cell phone because he had to call the front desk to get someone to come in his room. When the woman finally came in she didn't know why he was there, had no paperwork or knew anything about him. He was in pain and asked for meds. He was told that meds would be hours or longer because they didn't have them there. They couldn't provide the care he needed- shocker!! So gross. I needed a shower after visiting that nasty place. I've never seen a care facility like that.

The nurses take hours to come when called; they don't care about the patient's health. There are…read moremany rude nurses, and my husband was bleeding for two straight hours and no one came to attend to him even though we kept calling them. We had to wait even though his life was at risk. They provide poor service when it comes to the nurses.

The staff here is nothing short of amazing, and I am truly grateful for all the support and…read morekindness extended to me. I would like to give a special shoutout to the incredible team - Mariam, Antonio, and Ravens. You three were my true rock stars, and your dedication did not go unnoticed. To the RN rock stars, Ariana, Jennifer, and Michelle, thank you. I also want to extend my heartfelt thanks to the therapy rock stars, Allen, Hannah, Brandy, and Craig. Care Manager Precious, your guidance, And last but certainly not least, a big thank you to Craig and all the staff from the kitchen, The food is great.

I don't usually write reviews but this is one of those life changing experiences that i have to…read morerave about! I searched for 7-8 months for mental health and addiction rehab. Always running into issues because of insurance. I found virtue totally by chance and i have to say this place has been a blessing, i suffer from alcoholism, acute psychosis, and severe depression. I checked in new years eve and immediately was received and treated with the utmost respect and compassion. Hard to believe this is a rehab. A wonderful woman named Kim kept watchful eye of me during my initial detox period and made sure i was ok (i cant even remember the first 4 days here). Every client or patient has a private room in a villa. The rooms could compete with the finest hotels honestly. All me meals are prepared by chefs and if you don't want whats on the menu tonight you simply ask and they'll prepare a special meal to accommodate you. From morning til night our days are full from group meetings to therapy sessions i really felt occupied in a really positive way. The WHOLE staff here is so completely engaged and caring, ask for anything within reason and they make it happen, no waiting hours for someone who doesn't know your name or care to come assist you. These people are top notch from the techs that make everything run smoothly to the amazing nurses and wonderful chef and staff literally i have no bad things to say. If you or a loved one suffers from mental health disorders or addiction i would recommend this place wholeheartedly. Getting the help i needed here was truly a blessing. They even handle your aftercare such as outpatient services to ensure you continue receiving care after you leave inpatient care. I was worried about after i left but my caseworker Kamisha made sure my transition back into the real world was seamless and stress free. I have to give a special note of appreciation to my therapist Stephen he was integral in my recovery. Truly educated, calm, and concerned about me. Part of me honestly didn't want to leave because i felt so safe here. But like every other patient here from all walks of life, i had to reintegrate back into the outside world and go and be a better dad, a better business owner, and a healthier me ready to take on the world.

I could go on for paragraphs about how amazing this facility is. From the admissions department to…read moreeveryone in between, including the nurses, doctors, psychiatrists, techs, supervisors, case managers, therapists, and anyone I may have missed, every single person makes a difference. I feel safe, heard, and accommodated here. The single rooms make such a difference in comfort during recovery too. And I can't forget the chefs, they're incredible. You really can't go wrong with gourmet meals every day! I would recommend Virtue to EVERYONE struggling with substance use; On top of being a great facility for dual-diagnosis.

This place feels more like a resort than a rehab center unlike other nursing homes. The room itself…read moreis well-appointed with simple but elegant decor. My mom found the staff very accommodating & takes good care of her with morning physical therapy at their gym. I intentionally visited after-hours at about 9 pm to assess their staffing which in many cases are lean & light at night. Not here. There seems to be ample staffing who are busy in attending the rooms but very helpful to my questions nonetheless. Martha, who is attending to my mom that night, needs mentioning.

Our 90 year old step-dad has mod/adv Alzheimer's. He cannot convey needs, nor rem if/when he has…read moreeaten, bathed, changed clothes, toileted, etc. Using a call button or asking for assistance is impossible. He had catheter complications but had no awareness of what the tube/bag was for. After a 3-day hosp stay it was sugg that he go to this facility to regain strength & continue IV antibiotics. A synopsis of SOME issues: 1. He was there 30 days, was sent to the ER 5 times due to blocked catheter, delirum, falls & infections. The only reason he was there was to monitor his urine output, so that blockages could immediately be addressed. 2. The hospital, during one of his trips, decided to install a suprapubic catheter. The hospital did surgery to install the cath w/o consulting us as his medical POA bc Skye Canyon failed to provide that info. 3. They consistently neglected to place the bag on the floor at night for proper gravity drainage, as witnessed after typical visiting hrs. This caused blockages and ER trips. 4. They were not feeding him. They brought food, but left him lying flat in bed, unable to even adjust himself to a sitting position. We told them multiple times to either sit him up in bed or place him in his wheelchair for his meals. He weighed 176 pounds when admitted. Hospital lab work after 3 wks showed signs of malnutrition, so they filled him full of Ensure to mask that, which caused diarrhea, with no toileting assist & another fall. He weighed 155 pounds at discharge. He lost 21 pounds in 30 days under their "care". 5. I asked once if they had bathed him because his hair looked greasy & he had a smell. No one could tell me when he was last bathed, & said "All he has to do is ask!". 6. After checking his bag one evening, I got 3 diff answers from staff re when the bag was last emptied b/c it had no urine in it. I again explained that if a blockage occurs, he goes into delirium & pulls the cath or falls. One of them again said "Oh, that's good to know". THAT is the point I lost it, slapped my own head & said "you've got to be f***ing kidding me! Why you do think he's here?". 7. We had a planned trip & were so worried about leaving him in their care, that we hired home health aides to sit with him WHILE in a nursing facility to keep an eye on his cath bag & prevent falls. 8. Each time a patient is sent to the ER, the room is packed up & all belongings are boxed. They lost multiple clothing items. 9. An ER Trip requires ambulance transport, one of which they marked as non-emergency, resulting in a $1200 bill for us, that we are still fighting, This was a trip where he had torn his suprapubic cath tube near his abdomen & it was "floating inside of him" & he had fallen, requiring surgery. He was able to tear or cut the tube at 1am while 15' from the nurses' station, & no one noticed commotion and it was deemed non-emergency? They then had the nerve to ask if we could provide the home aides again because it was so nice to have them keep an eye on him. 10. He has been in a memory care facility for 2 mos now, w/ home health on-call for any catheter issues. He has experienced ZERO ER trips or falls while there because the non-medical staff simply checks his catheter bag every 3 hours to alert of issues, preventing hospital trips. 11. When we wanted him moved, it was initially refused & we would be taking him against med advice. His ins would pay for 100 days, so it was obv they wanted to drain that entire benefit. After reminding them of the series of neglectful events, I had the paperwork within days. I don't blame the staff for the lack of attention & care. I blame the owners of this facility. They care about money....not the patients. I have no doubt that if he had remained there the entire 100 days, he would not still be with us due to infection, a fall or malnutrition that would have been swept under the rug as just a 90 y/o who passed from natural causes.

This place from the very beginning welcomed us in and gave us peace. After my dad had a stroke, he…read morewas at a rehab facility. Medicare determined it was time for discharge. They had encouraged us to discharge home, but my dad was still unable to walk, get out of bed, roll over or another kind of independent action at that time. We talked to Tammy at Sage Creek. She was so calming and reassured us that my dad would have the care he needed, they could provide transport for the office visits he needed for his heart surgery and would have the PT, OT and SLP that he needed. We were told at the rehab that a skilled nursing facility was going to just leave him in bed and he would lose any progress he had made with them. This is absolutely untrue for this facility. They got my dad up and dressed every day. He had therapy. The therapists were so patient and kind (Alexa, Vicky, Willy and all the others I'm so bad with names) Mo the nursing supervisor went above and beyond to take care of any concerns that we had. Judy, Tyler, TJ, Brandi, Lindsay, CC, Rosann, Malik and other nursing staff were all amazing. The facility doctors were wonderful with communication and the care they gave. The facility was clean and the food was good with lots of options. Danielle and Nicole in transportation were amazing taking my dad to his many doctors appointments. Paige, our case manager, worked so hard for us. Anything we need to get my dad in the VA Home she came through for me. Absolute godsend! We adopted the staff here as family and we already miss them. Their kindness and thoughtful caring was beyond any of our expectations. I 100% recommend this facility

This facility is only for short term stay but if you have other options to chose from, I wouldn't…read morerecommend this place. It is a bit deceiving though cause when you initially walk in, it looks like a nice place, the rooms are updated but and yes there's a but.. the nurses aren't attentive to your loved ones in the room. My grandpa is currently in here trying to get rehabilitated to get moved to an assisted living or back home and he even hates being there. He presses the call button and they rarely checkin on him. He had to use the restroom as he's still able to do on his own, with assistance and they told him to use the diaper he's in cause they were short staffed and couldn't take him. I'm sorry but no, that's not right to let your patient "sh*t the bed" cause you can't grab another nurse or CNA for a few moments to help someone use the restroom. I've also noticed in order to get any sort of nurse in the room you have to walk up to the nurses station for them to actual come in and help, since they ignore the call button. I will say though the nurse he has right now has been very helpful and polite with him since I've been coming out to see him. As well as another nurse who was super helpful this weekend, but again they were only helpful when we called upon them at the station. However, the other nurses don't seem to really care much, they just sit around and socialize and they seem to have a little attitude when you ask questions, as we are just trying to get answers when his actual nurse isn't right there. The last few times I was in there the room was a mess. The bathroom was worse, the pee bottle he had on the toilet still had pee in it. He was laying with a dirty stained blanket all day before they came in and changed it. If you're the nurse or the cna look around your patients rooms and see if anything needs to be picked up. Make your patients feel comfortable even though they don't want to be there.