Single worst car wash I have ever seen. Literally no difference between this car wash and driving under a garden hose

This location is the only interior wash location.l in WA state. What does this mean? The staff on-site will vacuum, clean inside windows, towel dry exterior, and dust the dash. It's a mini-spa day for your vehicle. The waiting lobby is indoors or outdoors too. The lobby area is clean. Bathrooms available. And a place to charge your devices if necessary. read more

Mister Car Wash - Unlimited Was Club is awesome! Thank you Kennewick- Col. Ctr. Drive! - Car Wash Near Me - Kennewick, Washington

I always show up with an empty bed but this time I'm out of town and I had a 75lb trowel in my truck bed. It's kind of awkward to lift by yourself but super easy with two people. Asked an attendant for help so I could go through the car wash. 15 staff on site and nobody felt like helping out. I will be canceling monthly membership. read more

Best customer service and great car wash! I got the platinum interior and exterior ($45) and my gosh did they do such a great job! Got all the bugs off of my car. Definitely coming back here again! Staff were great especially Cayden! read more

Mister Car Wash - Interior - Car Wash Near Me - Kennewick, Washington

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Been coming here for years...I like the easy quick seamless service they provide...I will definitely continue to come back.

Awful. I paid nearly $50 for both an interior and exterior clean. The outside of the car looked somewhat cleaned, but the interior? I could've sworn a toddler with a juice box did a better job. They claimed they vacuumed, but it was more like a "I'll just move some crumbs around" situation. I genuinely thought I was being pranked. I got a half-hearted pat on the back and a car that still looked like it had been through a windstorm. Lesson learned - next time I'll just wash it myself and save the $50 for something for cleaning supplies, and a pizza for my hard work. Joke's on me, sadly. read more

Low quality job for quite a large price tag. They prioritize speed over quality. Received exterior wash and interior clean. Will not be going back. read more

went there today because we really needed a good vacuum and wipe down. They did a terrible job. I don't think we will ever go back.

I went to the car wash and they scratched my car from the machine denied the damage. Beware of this car wash in Pasco. If you want your car, scratched with the paint work go there, but if you don't want it damaged don't go to this car wash. They do not honor any damage they do to the vehicle. My red Nissan Sentra ser was damaged. read more

Me and my dad just bought the membership which lets you enter whenever you want and as many times as you'd like, i don't know about these reviews because me personally i have not had a single machine scratch our car, and the fact we have an explorer and it is a bigger car then the people in the reviews is interesting but y'all should 100% get the membership, when we first went me and my dad went in like 2-3 times and the workers did not say anything and just minded their business , i also love the lights it had its so cool. The driers are also better than the other ones i used to go to. other then that, this place is niceee. read more

Showed up at the Columbia Drive location on a Tuesday morning at 7:45 to get the interior cleaned plus a car wash. Only to be told they were short handed and couldn't clean the interior but only the exterior, which i passed on. Might be time to change my subscription to exterior only or drop them and take me business elsewhere. read more

My boyfriend took my car to get an "interior wash". It just looks like my car was vacuumed and the steering wheel made shiny. Nothing else was done to it!! I've been calling since yesterday with no answer from them! Waste of money!! read more

BUYER BEWARE - dont get a membership. The wash is fine, but if you plan to do any business like modify or cancel, forget it. The customer service/help line is AWFUL. I emailed and no response. I called and was on-hold for 42 minutes when I finally hung up. The website is awful - just ads. No clear LOGIN or way to modify account information. This is enough to stop my membership so I will never get in this loop again. read more

We paid for the best wash on their menu which was the "platinum". We came out with this, never coming again for $20 i would expect for all the mosquitoes to be completely off at LEAST! read more

Mister Car Wash - We paid $20 for this "platinum" service which is the best one they have and this is what we came out with! Never coming back! - Car Wash Near Me - Kennewick, Washington

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I realize a car wash won't get everything off, but there were so many places that didn't get cleaned, and it barely touched the bugs on the front of our car. read more

Worst car wash in the tricities. Stop go to Autobaun, Bush car wash, or for that matter find a charity car wash as they would do a way better job. $15 car wash and I have to go get it washed again. The guy hardly sprayed it off before going into the car wash. Terrible job. read more

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I am absolutely upset with the full service, I usually take my car there just to wash it from the outside but decided to get a full service since they were not so busy, I go to get in my truck after I get called out and notice none of my doors or middle compartment had even been cleaned. I tell the guy and he starts to clean it I get out of the truck and go and sit back down on the waiting area to be called out 5 minutes later and find that the back doors where not cleaned and the little compartment was just whipped done like but still looked like shit. I didn't even bother to call him back because I was so mad at this point and just wanted to leave, mind you I had already tipped $10 when I had arrived. I feel like this was such a rip off to pay $42 for such a shitty car wash my 10 year old can clean better. read more

Mister Car Wash - Middle compartment. - Car Wash Near Me - Kennewick, Washington

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I believe this is a Bush Car Wash. awful service when an issue with your car. Admin staff will say there is no way their machines could scratch your new car and then refuse to fix the issue. Plus the upgrades to their cleaning line for your car forces you to wipe down your own car because the blowers do not do it and they have no staff that wipe down the car any longer! read more

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I have been here a bunch of times, and I gave them multiple chances to make things right. They failed every time. I had the monthly membership for this and several other company vehicles. They have lost it because they have shown no effort to improve on poor performance. They don't wipe things down as advertised, they don't clean the entire outside or wipe it down as advertised, and the check-in attendant gives me attitude every time, even though I tip. Not really sure why. Look at the pictures. I took these within 15 minutes of leaving. I will never return, and I suggest you do the same. No effort at all. Not worth it. read more

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Sat in line for 30 minutes waiting to have car washed. No one seemed to know what they were doing. People standing around, very , very slow! We have been subscribers for 10 years , very disappointed ! read more

If zero stars was an option. I would give it to them. I paid and waited 40 minutes in line before the car got vaccuumed.

Terrible car wash. Paid for the highest quality of car wash and then I was guilted into giving a tip. After I paid the guy just wanted me to drive through the car wash. I asked him if it would get the bugs off just driving through and he told me to run it through the car wash and if it didn't get the bugs off, he'd scrub it then and have me go through the wash again. I figured the people drying the car would rub the bugs off but there was no one to dry the car, only a person stationed to drive the car to the interior cleaning area. Cars were packed into the wash so tight there wasn't room to even dry them even if they had people there and ready to dry. Then they rushed me off the lot with 90% of their employees standing around the interior wash area. I wasn't able to check the condition of the wash until I got home, and it looks terrible. I called and it went to a voicemail, I bet they don't even check or get back to customers. I feel scammed. I've been going to this car wash for 20 years and unfortunately, my family and I won't be going back. read more

This location has too much traffic and they put the cars through wash too close. Spoke to "manager" his name was Jordan and he said there's nothing wrong with their processes and went on to tell me he has a CDL that made him qualified so I had to just take his comments and then basically ended the call. read more

Usually pretty good service. Waited a long time for full service.Needs more employees on full service line to help speed progress

My sister-in-laws car was damaged this morning at the Columbia Dr car wash and nobody will pick up the phone at any of the Kennewick, WA locations so that we can find out how to file a claim. Poor customer service read more

It was better before it became Mister wash! If you have a bigger vehicle, bring a towel and be prepared to spend 5 minutes drying it off! Water drops everywhere. On top of that, the towel will be dirty each time too, because the car wash I just went through didn't actually wash my vehicle enough to get the dirt off. read more

Does horrible job of cleaning and then they stopped drying the cars making their service worthless.

Just had my car washed here and very disappointed. It was early in the day so they were not overly busy. They missed many things on the inside. Obvious things on the steering wheel and middle console which needed just a little more than a very brief wipe across. I don't believe the steering wheel was even touched at all. To top it off, I paid for the platinum service because I knew they always delivered. Definitely not this time! This has always been my go-to, but I won't be going back. read more

Maybe I'm aging myself with this question, but have you watched Friends? If so, is there a character you relate to? For me, it would be Monica. Yeah, you know I look hot in a dress----I kid!! Seriously, I'd like to think I'm a neat freak like her. When I am able, I try to keep my house spotless. Cleaning house is a full day proposition (dog hair is the devil, between you and me). Then there's my car. I just can't do a quick once-over. I have to bust out my fine-tooth comb and give it the full Monica treatment. In a busy life, that can be intimidating and a time sink. There are times when I just put it off for days (and it gets dirtier and dirtier). Recently I gave in, I took it in to Mister Car Wash. I went for a full wash and an interior cleaning. The wash consisted of a wet brushing of the grill, and then a run through the automated car wash. Then a team of cleaners went to town on the inside. I watched them as they did this, and was biting my lip. I know where all the nooks & crannies are. I so wanted to tell them, "don't forget there" or "what about under that". I held my tongue. Within 15min my car was ready. In all fairness, I have to say this was a great service. My little Clubman was sloppy (some would say like its owner), but it was made anew...almost. Yes, I could have done a better job, but it would have consisted of a multi-day onslaught of cleaning. I just don't have the time for that sometimes. Shame on me, I know. My particular service (probably a mid-range option) goes for $19, but you can get a coupon on-line cutting it down to $15. The waiting room is nice and clean and the staff were nice. It woulda been nice if they had wifi here, but no biggie since I was too busy watching my car roll through the car wash, and too busy snooping on their cleaning job. Next time I'm not feeling totally "Monica", I'd totally do this again. read more

Mister Car Wash - Car Wash Near Me - Kennewick, Washington

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we have been waiting for over an hour just to get our car washed! completely mismanaged. There are 4 people standing around and cars backed up to the street! read more

Got a Wash when you want ticket for my truck couple months ago , since then I have been to this location (Where I bought the sticker) and they can't frippin' find me , want a phone number , or a credit card - They are a bunch of idiots! I went over the the one on Edison street , they scanned my tag and said , you're good to go! Been using the one in Pasco , always no problem there , too! Just the one where I actually bought the damn ticket!! POS car wash , incompetent! read more

Love getting my cars washed here. Great service from beginning to end. While you wait you can enjoy some popcorn and/or coffee and watch the cars go through the wash. This is the only place I like to get my car cleaned at in the Tri Cities! read more

My pickup was absolutely filthy on the outside from bugs, dirt, road grime, etc. and Mistrr Car Wash did a spectacular job of cleaning it. Well worth the money for a car wash that you don't always get from other washes. Good Job! read more

Definitely one of the top car washes in town. Always have done a good job when I've gone here and love their unlimited pass that I've been using for over a year now. read more

Mister Car Wash - Car Wash Near Me - Kennewick, Washington

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Don't pay for them to do the interior it's a waste of money. Dude asked me if it looked okay and I didn't really pay attention but I should've cussed him out read more

Thought I'd give them another try...$18 for water spots and missed areas. No post wash wipe down of windows or vehicle. No thanks. No more. read more

Since it became Mr Carwash they never open on time and it's annoying because I like to get my car wash before heading to work and to top it off they always have issues with my barcode every single time read more

I took my car in for a car wash after a weekend road trip expecting a good clean car for $33.99, but NO! The car windshield still has bug stains, dust and chip crumbs in cup holders, stain on the odometer, and a horrible job on vacuuming the entire car! WTH guys??? Definitely will NOT return! read more

Mister Car Wash - Car Wash Near Me - Kennewick, Washington

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Have used this car wash many times and never had a problem until last week. My drivers side seat was cracked where the controls are. Noticed it after driving 5 minutes away to a restaurant and immediately returned to report it. Multiple pictures and report taken. The 'manager' Jordan called me after several days and has the worst customer service that I have ever experienced. Accused me of returning back 2 hours later, old car, and said they did not break the part on my seat, and wanted to fix it himself instead of sending me to a professional car dealership 'cause I don't want to pay $90.00 hour labor'. Would NEVER recommend this car wash and especially with the Valvoline discount that is offered by their neighbor who gives out discount cards with oil changes. read more

The car wash is great! 5/5 for car wash services. Quick lube- 2/5 stars. The employees were professional but there pricing is interesting. Bring your own oil/filter $32 service? Informed when I first arrived deduction of oil and filter cost would take place from there base service... -$2.50 oil -$2.50 filter. Frustrating. I thought I was doing myself a favor not having to hassle with oil disposal, I was wrong. Most places charge 10, 20 tops for a fluid/filter change when you bring your own... read more