Shady at Best Purchased an oil change. Good for 7000 miles…read moreuntil next service. Received window sticker saying to return in 3000 miles or 3 months. Mentioned discrepancy and was told they would give me a check-up or top it off for free at 3000 miles. what is the point? other than to get me back in for another oil change before it is necessary. I was told this is Valvoline policy.

I am BEYOND DISHEARTENED to have to write this NEGATIVE review of VALVOLINE, 2005 S Pueblo Blvd,…read morePueblo CO 81005. I have been a loyal customer for several years taking in more than one vehicle for service at a time. I took my jeep wrangler in for its routine service in June 2024, my vehicle running beautifully prior to the oil change. Within hours of the oil change it began holding back, losing momentum. I called valvoline immediately and they instructed me to take it to the carwash, maybe the grease had leaked over. I did so & it continued. I called multiple times and they instructed me to try different interventions. i then went into their location, they replaced the airfilter that i had just purchased through them, it was soaked in oil. They assured me all was taken care of. The problem again persisted and i spoke to them again. I finally parked my jeep using it sparingly, i didn't know what else to do thinking maybe as the oil decreased it would fix the problem. Had they over filled it I wondered. I woke up to grease all over the ground, my front right tire (passenger side) full of grease, my jeep delaying. I called the site manager, Isaiah who informed me he would reach out to his area manager's. He later informs me he could not reach neither area manager and instead reached out to the area marketer. Within minutes he calls back and tells me "we aren't going to pay to fix this" and says they "GOOGLED POSSIBLE CAUSES on jeeps and PVC valve issues" and closed out the claim. Claim? What claim? i find out through customer care that Isaiah filed a claim unbeknownst to me & he and his area marketer MADE THEIR DECISION OF DENIAL as PVC valve issues because GOOGLE SAYS SO." ? How incredibly SHADY & Disheartening. I never was given the common courtesy of speaking to area management just a DENIAL! Very Underhanded! Please DO NOT go there trusting that they will value you as a customer! Had that been their loved one, treated so disrespectfully and not even offering to see the vehicle or a return call from an area manager, they too would be weary. I have a voice that should've been allowed to be heard, i was denied that right! My concerns minimized, no thats too much credit, my voice was not validated. We all work too hard to pay our bills, maintain our vehicles. Thats all i was trying to do. I'm a single Mother who works long tedious hours in an Emergency Room setting, now having to coordinate rides to/from work until i can get this resolved. Im not looking for any freebies that is not who I am, but I DO BELIEVE in INTEGRITY AND DOING THE RIGHT THING. To be so DEVALUED as a loyal customer for years is heartbreaking! They are not to be trusted! Zero stars, its the lowest of customer service there is, but one star at least customer care was polite. My pictures are attached and being sent to corporate. Nothing will be done most likely, i would never treat a customer this way. Never. Just disheartened at their lack of professionalism and the shadiness. Melody Figueroa

Full service works for me - convenient location, quick and complete wash, interior cleaning…read moreequipment always available. Recommended!!!

Scratched my truck really bad and manager never called me back. Poor customer service. I would not…read morerecommend if you have a nice vechical that you don't want deep scratches on....... I will not return. Had two family memberships..... canceled

It is pricey. But if you want your old car to look showroom gorgeous, this is the place!…read moreA 10 year old car that I gave to my 16yr old son yesterday came out looking like a brand new car! It was beautiful! I highly recommend this place!!!

Only car wash in town still offering hand drying. Equipment well maintained and clean. Only…read morepuzzling aspect is why staff park thier cars in the vacuum bays unattended when there are customers waiting for a space to dry/vacuum their cars. I saw 3 vehicles taking up spaces that customers could be using.

Oil change without appointment, got free coffee and ice cream while ya wait and there is a bar…read morebehind the building to play pool or darts if ya want .

We are from Texas, but drive out to CO to visit family. This time, we needed an oil change before…read moredriving home. My sister and BIL, locals, have used this location for years. Being from out of state, I was a little wary, but I'm happy they recommended them to us. The pricing was reasonable, and the oil change was done quickly. They even tightened up all of the loose bolts on the skid plate.

The guys did a great job! They gave me a ride to my house while they worked on my car and picked me…read moreup when it was done. The price is reasonable and they got stains out of my seats and made my interior look and smell like a new car. The car looked good inside and out. The reason I didn't give them 5 stars is for 2 reasons. The first was the water steaks running down the doors from the mirrors. It was a 2 second fix that I should not have had to do. Maybe I'm a perfectionist, but when you pay someone to do your car better than you can do, then it should be completed where you don't have to fix anything. The second reason is because after they were done with the detail, my airbag light was on. They said it should reset on its own after a few days. If not, then bring it by and they fix it. Well, they weren't able to fix it, so I had to take it to the dealership to get it fixed. They paid for the repair, so you may ask yourself why not give them 5 stars? The hassle of wasting my time on something that I didn't break is the reason. 5 star service to me is when everything is perfect. The 4 star service didn't stop me from tipping them 20%. I'll give them another chance to earn a 5 star rating at a later date.

I took my 2007 Camry here for detailing, and I am impressed. They drove me home while they did…read moretheir work, picked me up when it was completed, and actually did a couple of things for me that were not even included in the level of service I had chosen. This was my first detailing in several years, and the next time my car is in need of a thorough cleaning, it's going back to Soco. Thanks, guys.

​​ do not use this company from the call centers to the regional managers to the people at the body…read moreshop they will lie to you continuously and after you call them out on them lying they will then call you a liar it is ridiculous how this company is still in business literally from the beginning kept my car longer than they were supposed to finally got my vehicle back but not all of the parts were completed I was told I would get a phone call when that happened 3 weeks later still did not receive a phone call had to call in myself to see if my parts were there hopefully tomorrow it'll get fixed but please don't use this company if you want to keep your sanity

The repairs they do are great, and the people are nice. However the follow through is awful…read more Since the repairs took longer than 30 days they were suppose to pay for my car rental with Enterprise. After several attemmps to get them to pay for and them saying it was taken care of.....it has never been resolved. I will pay for the bill of course but will never go back. I also asked for them to order a part, they forgot and when I called to remind them.....I never heard from them again.

Zach Made this whole process go as smooth as possible, very fast on his estimate for my truck kept…read morein touch throughout the whole process and got the repairs done right away he also went above and beyond to explain everything they did and the price break downs which I really appreciated . Highly recommend Zach and his team !!

My jeep got a bullet hole in the hood. Went with an aftermarket fiberglass hood. He fixed the…read moreimperfections in the manufacturing of the hood. Took a little bit longer than estimated but the quality exceeded my expectations. He communicated with me thru out the process and always kept me updated on everything and explained why in terms I could understand why it was taking longer than originally quoted. I can't wait to get my other cars engine replaced so I can have him do the paint and body work on it. I highly recommend him for any and all paint and body work. Does really good with dents as well. Seen some of the before and after work while I was checking in on my jeep and grabbing stuff out of it

had an appt. and they were ready for me the minute I walked in the door. Had my tires on in no time…read moreand even saved me $50. This is why I am a loyal customer. Being retired and on a fixed income, it is great to be able to really trust somebody.

Came in for a 10am appt…read more TWO peop e came in after me and they got service first. Had to wait extra long. The system where they intercept before you walk in is flawed. No one was there when I walked in...then they got the next two coming in while I waited. Only one guy at desk on phone while trying to assist someone prior. When the directional snow tires were mounted at the beginning of winter, they got one backwards that I noticed a month later, so I had to come back. That was less an issue because I upgraded generic tpms for those tires -just did it at the same time.