Three days ago I was at the Richland location of Mr Carwash and I had to go thru several vacuums before finding out only about 3 of the were pulling as they should trash ex(cigarette butts, ashtray debris) was literally falling from the vacuum hose opening. I cimplsined to the attendant and today I returned to this location and found zero of the vacuums were operating as the should. My home vacuum is better. EMPTY the vacuums!! Not only are they neglecting the equipment they never offer to fold your mirror in NOTHING like the competitors I've had multiple scratches showing up on my car Im definitely done with Mr Car Wash canceling my subscription they wont last much linger in Richland with the staff refusing to properly maintain the equipment sorry just standing there waving at people isnt taking care of you business read more

Paid $20 for a premium car wash. After going through the wash, which basically just shined colorful lights on us as it dumped water and beat the crap out of the side of the car, we looked to see if the car was cleaned. It indeed was not. There were dead bugs all over the front of the car and dirty still along sides. (Note: our car was not extremely dirty going in, so we assumed there would be no issues cleaning it). read more

The car wash broke my bug shield and antenna mount. Filed a claim and they are refusing to fix it. Do not go here they will break your car and claim it is your fault for giving them money to clean your car. read more

Brought my Chevrolet Tahoe here to get a much need wash. When I pulled in they didn't have the scrub brushes out front, which I believe probably has something to do with the coronavirus. I never thought anything else about it. I then paid for a $20 was which is supposed to be their premium car wash. As I pulled up to the front of the car wash neither one of the young ladies bothered to tape my rear windshield wiper down like every other car wash I have been too, even the other mister car washes do it. They also didn't scrub the back hatch like all their other car washes do. I figured they could have done this because the removed the self serve ones. I then pulled into the car wash and the soap barely came out. I didn't think anything about it until I pulled around to the vacuums. When I got off of my vehicle I noticed that the whole rear hatch was still completely dirty! I then had to wipe the back hatch myself, which isn't the worst thing but after paying $20 for a premium wash you would think that would not have had to be done . I then emailed the company for a response as I was thinking it may have just been a malfunction with the machine. I have still yet to be contacted by the company. I guess the poor customer service wasn't just at the car wash it goes all the way to the top. On a positive not the other 3 sides of my vehicle were clean. Probably won't be back to this location until better customer service is acquired. read more