I don't leave bad reviews. Ever. But when it comes to someone's hard earned dollar, then I have…read moresomething to say. I would give no stars if I could.
I showed up to my appt a few minutes earlier and the reception said my stylist still was on her way. I thought hm. Ok. We all have rough mornings. It was only a few minutes past my appt that I went back to my chair. I showed the stylist pictures of what I wanted. She went back mixed up color and on the appt went. The stylist was sweet and conversation was nice. The whole salon had a whole "Steel Magnolias" vibe and I loved it. While she was sweet and the salon was nice, the customer service and work was terrible. I mentioned I have a lot of hair when she mixed color. It seemed disregarded and she went back to mix color 3-4x. I could feel the color on my neck and forehead and she left it as a last priority to clean it off. Another stylist mentioned I had color on me. And lent her color remover for me. 3 days later and I still have color on my neck and behind my ears even after using hair color remover from Sally's. When my color set she left and didn't say how long I would be there for, ask if I needed anything, etc. For a Saturday of relaxing that I either don't have the time for or can't afford, this isn't the service I'm looking for. Once she was told her next client was waiting (she was still blow drying me) she really started moving quickly and sloppily. She kept throwing her materials down so much, I was worried my iPad would get thrown in the process off of her work bench. I wondered when she would address her next client knowing we still needed to discuss my halo hair piece and she said she wanted to revisit my cut once it was dry. Well, the salon doesn't do halos unlike as mentioned online, so we talked about doing that at another time. She said something about installing it for free...but it's just a wire piece you wear. She never revisited my cut. I Wondered why she kept me away from the mirror and once I left, I figured it out. She did a Shoddy job. I've have had better experiences at beauty schools. I've lived in 2 countries, 9 states...so I have to try a lot of new places...and this was by far the worst. In the salon, I thought I liked it. I was very surprised at the contrast of colors but didn't want to hurt her feelings. It wasn't what I asked for, but I wasn't used to it yet I thought. She said she would contact me personally that day about the halo (she never did) and never booked my next appt. she knew her work was terrible... How could she not... she didn't even take an after photo despite taking a before...Once I got home, I realized my hair was ruined. It took all weekend, and nearly as much as I paid for the original appt to fix my hair ($185 with tip). I should have reached out and voiced my opinion despite my feelings of not wanting her to touch my hair again. My lesson I learned is: if you're not happy, go back and tell them. And stay far far away from Madison at Rustique. However if you need hair help... I highly recommend the ladies at Sally's. They won't rob you of your money. I write this hoping someone with less money, time, and a supportive partner can avoid this whole mess.