Waited in the waiting room to be called for my eye exam only to find out I wasn't proproperly checked-in by the receptionist and had my card charged to the wrong person. Never making an appointment again read more

Horrible service. My PCP gives up on me and no longer responds when she is unable to make a diagnosis. They are uninterested in following up with what happens with you. Highly detached and berucratic. One doctor in urgent care had me promise after I was trying to convince her of crucial tests precribed by my PCP (who was not available that week and told me to pass by urgent care) that she would only do them if I promised she would not be responsible for following up with me on the test results. It was absolutely humiliating. read more

They really take the urgent out of urgent care. I've been to urgent care a few times and they have insane wait times. If you do not book an appointment online, wait times are normally around two hours. Today I booked an appointment online, showed up 5 minutes before my appointment, and had to sit in the waiting room for an hour before I was called. This totally defeats the purpose of booking an appointment online or giving fast service. read more

I don't know what MIT medical is like for guys, but for girls, it's like this: Girl: I have a sore throat and a fever Doctor: Are you sexually active? Girl: Yes Doctor: Pregnancy test. Girl: I'm a little stressed out from school and I wanted to see a therapist. Doctor: Are you sexually active? Girl: Not lately. Doctor: Is there any chance you could be pregnant? Girl: Well, I mean, I do ovulate, so... Doctor: Pregnancy test. Girl: Hi, I fell out of a tree and my arm is broken right now. Look. Doctor: Are you sexually active? Girl: No. Doctor: Have any men looked at you recently? Girl: Yeah, I guess. Doctor: Pregnancy test. read more

Misdiagnoses, missed diagnoses, and a lack of desire to find a diagnosis. There are some excellent providers at this practice, but, unfortunately, they are not the ones making decisions for your long term health care. Stay away. read more

Like most college hospitals, MIT Medical is awful. Here's just a few things I've encountered over the years. Wait times are high. Regularly wait 20+ minutes for scheduled appointments and 1+ hours for urgent care. Care is inconsistent. I went in twice within two days for pneumonia and chronic bronchitis. During the first visit, I was told to take Tylenol. During the second I was given the proper antibiotics. Doctors act more like therapists than actual physicians. During one visit, I could see my PCP holding her yawns back. During follow up, it was clear she wasn't listening. It sucks when medical professionals only pretend to listen. Doctors are quick to say you're just stressed. This is more applicable to students, but due to MIT's high stress environment, doctors will - very nicely - tell you that you're just stressed and then refer you to a mental health specialist. No efforts will be made to better understand your lifestyle, habits, diet, social life, etc. read more

When I was affiliated with MIT, I did not think MIT medical was that great. Given that there are other hospitals in the area--MGH, Brigham, BI, BU, Tufts, etc, I thought MIT doctors were probably the ones who couldn't make it to a hospital that's affiliated with the medical center. However, I think most of the doctors at MIT actually work at a different hospital and are at MIT part time. But if you think MIT was inefficient, wait until you get to the "real world." I recently had the misfortune of being sick. At MIT, if I couldn't see my PCP during the same day, I would go to Urgent Care. I decided to do the same at my PCP's office. All I needed to do was get a lab done so they could prescribe some meds for me. At MIT, I think it would have taken them about 30 minutes to see me at Urgent Care and give me results in 5. Then I would have to wait another 10-15 minutes for pharmacy to give me a prescription. For the same issue, it would probably take an hour, max an hour and half at MIT. At my new PCP, it took a total of 8 hours, about 5 phone calls, and another hour at the CVS pharmacy for the exact same issues. Efficiency, thy name is MIT! As for the staff, I wouldn't exactly call the MIT staff friendly, but they're probably on par with most other medical centers. I think most medical center have disgruntled employees while the doctors are generally pretty good. Overall, if you value your time and like efficiency, MIT Medical is actually really good. Before, I'd probably have given it a 3 star. Having experience other places, my outlook for Medical has changed. read more

I'm an employee, and have recently switched over to MIT Medical. They make it so easy to go to the doctor. Yes, you will have to wait some time for an initial physical, but once you've done this it's very easy to get an appointment. Their billing works like clockwork. They have a group of specialists in the building with privileges at Mount Auburn. They have a lab that does blood work, and I think x-rays down the hall. The pharmacy is right downstairs, and they will call in your prescription for you. You can refill your prescriptions online. The pharmacists will offer you tips on how to save money on your prescriptions. They have a staff of nurse practitioners who can see you usually within a day or two. I just can't stop coming up with great things to say about MIT Medical. I think their emergency care department runs a skeleton crew on nights and weekends. If I were a student, I could see how this might be annoying. Friends of mine who try to get emergency care here on nights or weekends are often advised to go to another emergency room. But I don't think MIT Medical works best as emergency care, especially since there are so many truly great hospitals so close to MIT. For primary care, I've found them to be so much better than other doctors offices. read more

The first time I called my PCP, she asked me, "are you pregnant?" I said, "you could probably win Nobel Prize if you get me pregnant 'cuz I am a guy!" I recently got a bottle of antibiotics to cure my acne. I got a sense of how obsessed Americans are with antibiotics. No matter what problems you have, you have antibiotics first! read more

MIT Pharmacy pissing me off. Why is it that the cheapest medication has changed to the most expensive in the span of a year? How the heck do you go from a generic to a name brand med, its supposed to be the other way around!!! Why is the copay the same for a med if i get 3 month, or 1 month worth? Why don't you tell me when my prescriptions are running low. Don't not call me back, I NEED MY MEDS THATS WHY I FREAKEN TAKE THEM!! Most unhelpful people at the counter. I understand you're busy and all but so is CVS and i've never had these problems there. I'm switching to the ExpressScripts service and we'll see how that goes. read more

Being an MIT affiliate, I've found this place to be convenient and easy to work with, particularly the urgent care center, but also in regards to their regular services. So, I recently tweaked my ankle (I'm kind of a klutz when it comes to different-leveled stairs, or ups and downs from any heights, or walking in general). It initially was not too bad, but by mid-afternoon I was still hurting, so I went over to Urgent Care to get it checked out. I was in and out within an hour, which is good considering that I would expect to wait longer at most places. Furthermore, the doctors I've dealt with have been both helpful and considerate, which is worth it as well. read more

This review is for MIT Dental only: The dental staff - and I've dealt with a good number of them in my short time as a patient here - are VERY friendly and remarkably gentle. HOWEVER, I have issues with their policies, particularly those that have had me in to see them more than FIVE times when, considering previous experience with other dentists, I could have visited them no more than TWO. Let's recap: An initial visit with the dentist. Now, previous dentists have scheduled me for cleanings with hygienists with a visit from the dentist at the end of the appointment. NOT at MIT Dental. Here you have an initial appointment with the dentist, and THEN you... Have a second appointment for your cleaning. Different day, no doubt a different charge. [I've STILL not seen a bill or statement of benefits for ANY of my appointments. But that's an issue for Delta Dental.] You will also have a third, unnecessary appointment with an oral surgeon to discuss your wisdom teeth. Unnecessary, you say?! Why yes. My last dentist told me I needn't have them removed, a fact confirmed by the oral surgeon within two minutes of this appointment. Visit four: filling on the left side. Visit five: filling on the right side. That's right, two fillings, two appointments [and no doubt two charges for two "office visits"]. I've discovered not only will MIT Dental not numb both sides of your mouth at the same time - something my previous dentist had no concerns about - they won't even numb both the upper and lower parts of the same side! Five visits, one unnecessary, could have been two at most. As for the fillings: sadly, I've had many. I thought the first filling from MIT Dental had fallen out, but the dentist reassured me it was still there. Yet I experience a pressure - much like if one had a popcorn kernel stuck in a tooth and bit down on it - on BOTH of my new fillings. I have NEVER experienced such a feeling with ANY of my previous, non-MIT fillings. So I'm a *little* skeptical of their work... I'll give three stars for now, reserving the right to add or remove as deemed necessary... read more

since graduating from MIT, i have been to a few other obygns. With comparision, I have a better understanding of how waiting time works in doctor's office. MIT is the best of them all. Fifteen minutes or less waiting time is definitely the best. I even had an hour waiting time. The nurses and doctors are the best I have ever had. the waiting time is shortened. it is more efficient than before. i really like my doctor and nurses. read more

I just received a fantastic response to my very negative review. Friendly, apologetic, caring & very constructive: An air purifier will be added to the window less room. read more

Man - what is going on here? MIT medical ROCKS. We are affiiates and in our year so far I have been treated for so many minor ailments so quickly, things that I figure that when I'm paying for treatment I should get sorted. I can get an appointment within a couple of days for non-urgent stuff, I got a dermatology appointment within 10 days and and apology for it taking so long, a couple of outpatient appointments scheduled super quickly at associated hospitals - man seriously folks this place is great (and I have been admitted to their overnight hospital place and that was also as pleasant as staying in a hospital can be! ) Dr Shapiro is so so so nice and has always been quick to reply via patient online. If your insurance means you can get treatment here then grab the chance. read more

I've been going to MIT Medical for years. The Pediatrics Department still rocks even though my favorite doctor is no longer there. They are always quick and helpful when it comes to kids, even if you ask for a referral to someone outside of the network. No complaints here at all. I've also had good results with urgent care. It's no where near as busy as a traditional emergency room and if it is something they can't help you with, they will send you in either a cab or ambulance to one of the hospitals. My PCP's office is also fine. I like Dr. Pedraza. If I can't see her, I can usually get in to see another doctor in her practice. My only complaint is regarding "extras" like dermatology. They don't have enough staff on site so they usually have to send you out to a partner. You'll most likely be waiting for ever (once they tried to tell us we'd have to wait 4 months for an appointment). They gave us a list of people in the area who would be able to help, but a couple were no longer affiliated with MIT and one only did cosmetic stuff (not what we needed). Overall, I'm satisfied, but in some cases, you'll really need to bug them nearly every day to get the results you need. read more

MIT medical has always lacked luster, but it's gotten much worse in the last few years. Where wait times would be around 20 minutes for a scheduled appointment before, this year I experienced a 45 wait time and didn't even get to see the provider since I had to leave to pick up my kids. Didn't get a follow up call even from a nurse. Then, I called with a concern about a persistent pain I had recently, and was told the first appointment I could get, with a nurse, was in a week. I took it and the day before my appointment I got a voice message from a nurse saying they were "checking in". I called back to say thanks and confirm my appointment for the following day and was told that "everyone has called in sick tomorrow, just go to urgent care" Really? After a week of waiting. And everyone at the doctor's office has called in sick. Encouraging. It's rediculous. Another time, I went to urgent care because I was having a terrible allergic reaction to something that I couldn't identify and after 2 hours waiting in a room, no tests, nothing but a few questions, the attending doc told me it was probably just dry skin and asked me if I take too many showers because in Europe they only wash every other day (we're both American). I was let go even though it was clear something was terribly wrong. Turned out that I was having a drug reaction that multiplied the intensity of a previously undetected allergy to dander. I figured this out partly by google, and by calling the specialist who had prescribed the med causing the reaction. When I made an appointment to see the allergist, I waited a month. The week before the appointment I was told the doctor was going to be on vacation for 3 weeks and they had to reschedule. Another time I had to schedule an invasive day procedure and after my initial meeting with the specialist, the admin staff scheduled me for the procedure but didn't tell me. Like, never. So the doc ended up calling me from the nearby hospital on the morning that the procedure was supposed to be performed asking me why I hadn't checked in yet. 100% true story. Another time I had a pain in my side and was told it was all in my head. When I finally transferred my care my new doc and a different medical practice, I discovered it was a kidney stone. Some providers at MIT medical are nice people. And if the care you seek is no more complicated than an occasional cough or need for a vaccination, go forth! But if you're an adult that is beyond the legal drinking age, have normal health things come up from time to time, stay AWAY! It's one thing that generally people are disorganized, but sometimes they are completely incompetent. A patient's legit concerns, objections or complaints go into your chart and affect quality of follow on care IMHO. Generally MIT medical behaves like a cast of unemployed actors understudying for a rerun of the TV show ER but with regular office hours and DGAF attitude. read more

This place is some sort of elaborate joke. Husband was having some orthopedic issues and we couldn't figure out what was going on. His PCP (a pleasant older woman) told him it's no big deal -- she gets those aches all the time. Keep in mind she seems to be in her 70s and he's barely 30. Then we saw a nurse (who call himself a doctor anyway), who was anything but pleasant. He wouldn't let me accompany my husband inside (and I thought "hospital visitation" is one of the perks of marriage?). At this point, my husband is wobbling on crutches, and he tells him (a) he had no idea what's causing the debilitating pain and (b) he should ignore it, wait till it settles down, and come back if it re-occurs. That is literally a zero-information diagnosis. He didn't even prescribe any medication or offer to refer him to a specialist. read more

Not impressed. The PCP I have has no bedside manner whatsoever. I actually had to ask her for a refill of my prescription with her standing holding the door open because she was in a such a rush- ridiculous! Every time I have gone in whether for a yearly exam or because I'm sick- they rush you through and barely spend time with you. No sympathy from my primary doctor ever- I would've switched long ago but none of the other doctors were taking new patients- lovely. Also they need more staff in dermatology- they wanted me to go all the way to Watertown for appointments because they couldn't find any dermatologists to work for them- this was a couple of years ago but it still takes forever to get an appt. read more

Pretty much useless for grad students. If you are a student at MIT, basically you can NEVER see a doctor, you can CRY to see a nurse (and wait 4 months). I can't wait to graduate and feel safe with a normal health care system. read more

MIT Medical is the worse health care I've ever received. I've had thyroid issues and seen 4 pc doctors and an endocrinologist and they are all clueless. I've wasted 6 months of my life trying to work with these people and i've finally demanded to be referred outside. I would give it negative stars if I could. read more

MIT medical takes extraordinary care of both students and employees. The Pharmacy resources are excellent and assure timely delivery and the staff are attentive with great MD's. Excellent referral process gives you access to whatever outside testing/medical specialist you need and the referral paperwork is expedited. I have never had such good care! They have referred me to both Mt Auburn and BWH when necessary. read more

My experience with MIT medical in the past year has been a complete nightmare. Before I go into the details I must point out that I actually really like my primary care physician at MIT Medical and have only positive things to say about her. However, MIT pediatrics, Urgent Care, and pharmacy have been just awful. First, MIT urgent care prescribed incorrect dosage of medicine for my son and I only realized it because my son was prescribed the same medicine before. After the medicine problem was corrected, I was short 15ml of the medicine and MIT pharmacy refused to give me the medicine. Second, a doctor at MIT pediatrics misdiagnosed appendicitis as constipation even though I kept saying it could be appendicitis, resulting in complications that landed my son in the hospital twice. I filed a complain and as a result they are now overreacting. Just yesterday, my son's primary care physician freaked out and asked me to take my son to the ER over the phone when it was not warranted. I told her it could be strep throat but she refused to listen and threatened me by saying she would still ask me to take him to the ER anyway if I wait to have her examine him no matter the outcome of her exam. After multiple hours of waiting in the ER and unnecessary tests and ultrasound, the diagnosis was indeed strep throat. So basically she wasted my time and my money ($100 ER copay vs. $10 at MIT medical) as well as thousands of dollars of insurer's money. read more

God I hate MIT Medical. I hate MIT Medical so much I would rather be sick than deal with their crap. While that is a personal preference for myself, that doesn't fly for my kid, so I find myself dealing with their crap pretty often. Try and schedule an appointment and they're booked for 5 years. Try to reach someone directly and the operators will transfer you to anyone and everyone but the person you're looking for. Also no one- NO ONE- at MIT has any shame in telling you that what you are asking of them is NOT their job. Urgent Care? No such thing. Walk into Urgent Care with a sick child during 23 of the 24 hours in the day and you're turned away because there aren't any doctors equipped to handle children. You're sent instead to Pediatrics where THE BITCHIEST RECEPTIONIST IN THE WORLD, also known as "Loretta", chastises you for not calling her at 6AM to schedule an appointment ("We're not open at that time, but that's when you should have called me") and gives your sick child an appointment three days away. When you explain to The Bitchiest Receptionist In The World that your child is very sick and please, can they be seen as soon as possible, "Loretta" will then give you unsolicited medical advice ("Go sit with him in the shower or something") before telling you how HER child's pediatrician works and how grateful you should be that you have been given this appointment (reminding you all the while that it is your own fault you didn't sleep outside her office to schedule an appointment at 6AM, while she is still in bed). When you ask to speak with a Nurse on call instead, TBRITW will huff and puff before telling you it will do you no good but FINE. Fine she will try and help you treat your sick child. FINE. She'll take your number and hang up on you before you have the chance to say "Thank you" (because your mother taught you manners). Two hours later? When you call to ask why no one has returned your call? And you find out that both TBRITW and the Nurse you are waiting for have gone to lunch? You'll try to get the number of her supervisor but will be "transferred" and hung up on about seven times. When you call back to get the direct number, someone who is NOT "Loretta" but seems to have been made from the same d*ck cloth will give you a number to a rehabilitation clinic for homeless women (I sh*t you not). Do you know what you do then? You send your sick child and his very confused father to an emergency room and bite the $100 co-pay and 6 hour wait just so you can get a frigging prescription for Amoxicillin. And then you go on Yelp while still angry so your review will do justice to the crap service you just received. So F*ck you MIT. And F*ck you Loretta. Today is the day you lost me. I'll let a drunk voodoo doctor take a look at my kid before I ever walk into your facilities again. read more

It's always the same story. I rarely get to see my PCP who is also my daughter's pediatrition. The receptionist always has a nurse or nurse practitioner see or call us back. If I do get a call from my PCP it's always after hours and if I've got bad cell service and miss the call, then I have to wait untill the next business day. My daughter's flat head went unnoticed and when I expressed concern he said he thought it was normal even though an emergency room Dr at Childrens mentioned I should get it checked out. Also when we found out my daughter had a dairy allergy the sub Dr (because our regular wasn't available) first suggested we switch to formula instead of explaining to me that I could just cut dairy out of my diet. After seeing a gastroenterologist at Childrens, I was assured that I could continue breastfeeding and he referred me to a nutritionist for help. Just today, I called for lab results, when I got my call back the NP suggested I go to Urgent Care or call my OB (I'm 8 weeks pregnant with issues keeping fluids down) if I get dehydrated and need fluids. I don't understand why my doctor can't take care of me. I am done with MIT medical for both me and my daughter and we're actively looking for a new place. She will be 1 on Valentines Day. read more

The staff was AWESOME. I went in for an allergic reaction, and they were kind, caring, and so helpful. They made me feel important and well taken care of... Which is hard to do because I am a big baby when it comes to being sick. I highly recommend them based on their professionalism, knowledge of the medical field and caring nature. read more