New to town and looking to establish ourselves in the community, I called the office to make an…read moreappointment to go into the office and move 11 insurance policies to a Deland insurance agency. I spoke to a gentleman and set up an appointment for the following week on my day off from work. I left my cell phone number for contact. The morning of the appointment, I arrived at the office 10 mins early, because I had left the house early due to rain. After a few minutes I went into the office and found a disheveled, untidy workspace right out of the 60s, but not in a good way. I told the only gentleman there that I had an appointment with Mr. XX at 9xx. He said he wasn't in yet, could I wait a few minutes? After 15 minutes, at my request, he called the man I had the appointment with and told me he was "running late" this morning and asked if I could keep waiting. I sat there a few more minutes and the man left the area and didn't come back, perhaps embarrassed at the turn of events. I left, and took my business elsewhere. Not a good experience for someone new to the community. What could they have done better? How about calling the person who has an appointment and offering to reschedule with them, or at least let them know you're sorry, you forgot the appointment. His time was no more valuable than mine and I wasted my time off from work. Very unprofessional behavior from someone whose last name is the same as the name on the building!

Great group of caring professionals. Really helped us in a time of need.read more

Highly recommend Kylie and SunGate Insurance Agency ! I was able to save money and get much better…read morecoverage. Thank you for all your help ! If you need a hands on approach call Sungate ! 407-878-7979!

I recommend Sungate Insurance for all your Insurance needs. They take time to listen to what you…read moreneed and provide great rates with quality insurance companies. I have saved money and been happy with the staff. Highly recommend calling if you are looking for an agency that cares.

What a relief it was to talk with Kristen!! She was…read moreextremely helpful and patient to explain my options and benefits related to my change in policy. She ensured that we have all the information need. She is a value employee on the team and the reason we chose State Farm to care for out insurance needs. Thank you Kristen!!​

I am deeply disappointed with the handling of a serious and time-sensitive issue by the James…read moreRaynor State Farm Agency in Orange City, Florida. To be clear: I am not a State Farm policyholder and never have been. Despite this, the agency allowed a claim--filed by my husband under his own policy--to be incorrectly attributed to me and reported to LexisNexis. NexisLexis gets their information from State Farm. Being an additional insured does NOT make me the filer of the claim. I never purchased insurance with State Farm! They are outright dishonest and lied to my husband and I have since been removed from their policy with him. Regardless of the response to this review from James Raynor, I have already spoken to Nexis Lexis myself. That false reporting has resulted in substantially higher insurance quotes as my own policy renewal approaches. I contacted this office repeatedly to correct the mistake. Calls were not returned, follow-ups went unanswered, and responsibility was repeatedly deflected. When I finally dealt directly with Jayme Vazquez, I clearly explained the error and the financial consequences I was facing. I requested two very simple, reasonable actions: correction of the erroneous claim reporting, and a formal letter confirming that I did not file a claim with State Farm. Neither has been done to date. Instead, I was given a letter that did not address the error and was unusable for my insurance carrier. I was also told I would be removed from a policy as an additional insured after providing proof of my own insurance--but I still have not received confirmation that this was completed. The most troubling part is not just the original mistake--it's the refusal to fix it. Insurance reporting errors can have long-term financial consequences, and this agency showed no urgency or concern for the damage being caused. And to add insult to this, I am a veteran and this is how they treat the very people who served our country to provide the freedoms that they are enjoying while slowly destroying mine! Because this office failed to act, I was forced to escalate the issue and file a complaint with the State Insurance Commissioner and I have also reached out to the CEO Jon Farney via email and U.S. mail. If you value accuracy, responsiveness, and advocacy from your insurance agency, I would strongly advise looking elsewhere. This insurance company is the worst I have dealt with in all my years of driving and I advise everyone to seek coverage someplace else because you WILL regret using them. Their other low reviews show they are consistent in being absolutely among the worst!! UPDATE - somehow, the report error with Nexis Lexis appears to have been magically fixed even though James Raynor stated there was nothing they could do. Liars!!! I repeat RUN from this company! Find someone reputable, honest and ethical to do business with!

The service rep was informative and was able to assist me in my request. Had knowledge of the…read moreinsurance i was interested in.

Recently moved from Janesville, WI back to Deltona, FL after being gone for over four years, and…read moreone of the things on my huge to do list was switch my insurance back over to a local agent. I had a couple of options here, but I saw that this one had a higher rating, and I can see why. I dread phone calls; making them, answering them, any of that... but the person that I spoke to was really nice, super helpful and efficient, and made it as easy of a phone call as one can possibly be, which I appreciate! My rates went up, which I knew was going to happen, because this is a more populated area with more heavy traffic and more accidents in general. But I have the Drive Safe and Save app, which actually does save me a good chunk of change on my monthly bill. I explained that I need a paper copy of my insurance policy card in order to go switch over my drivers license, because I'm not sure if I can use the digital one, and she told me one would be printed out and sent to me, along with a new Drive Safe and Save Bluetooth beacon because mine isn't registering correctly anymore. I was very pleased with how she helped me go over my coverage to make sure I was happy with what I was paying for, and saving as much as possible. She was really super helpful and nice.

These folks gave me a reasonable deal on homeowners insurance including hurricane. I was unsure of…read morethe name; however, they are backed by bigger well-known name, insurance companies.

New to the Florida market and had to find homeowner insurance quickly for our mortgage leader, was…read moregiven your agency name from a very happy home owner. David has been so helpful in addressing all of our questions and was able to provide us with a great policy. 5 stars to Marshall and David.

Liberty Mutual is an insurance company you can trust. A great company that takes care of their…read morepolicyholders.

I applied for auto coverage for my vehicles, although I have no tickets or accidents, you denied me…read morecoverage based loss history, vehicle charateristics ( I am not sure what that meant) I usually pay for 6 mos of coverage at a time. Thank you for denying me coverage through Liberty Mutual. I may have a low credit score, but if you review I pay all of my accounts on time, even though my employment was reduced. My vehicles are 2021 and 2006 neither be in an accident nor ticketed.

Just bought bundled home and auto insurance through Dawn over this past week and saved over a…read morethousand dollars over what I was paying previously!I had Cypress and Travelers before, and my friends had recommended bundling through State Farm. Dawn is exceptional! She was patient, answered my 50 million questions, and ran me through all the scenarios to try to save me money. She made things make sense to me while not making me feel dumb for asking her about so many things. Her follow up was nearly instant when I emailed her with my follow up questions by email and by phone. Mind you...this is during the week between Christmas and New Year's when nobody really works...she's out there being my insurance hero! I feel like I can trust her judgment and knowledge and am glad to have an agent who seems to care. I look forward to working with her for years to come!

I want to give thanks to Lori Nieves for assisting me in my insurance needs. Her expertise is…read moresecond to none. 1010 recomend