Office Manager was awful basically called me a liar that I didn't call and cancel my appointment. I…read moredid call and I have proof I did. Vicky was extremely rude and argumentative saying they document everything. They are charging me 75.00 for A no show that I did cancel and Vicky said the charge is sticking it will be sent to collections if you don't pay. I'm very upset she was so argumentative saying I didn't call. My daughter was in the car with me when I called not my fault someone there dropped the ball. Vicky however stated they don't make mistakes and document everything. After readong Some other reviews seems like answering calls and getting back to patients is a problem.

I saw Dr. Richard T. Bergstrom today and he was absolutely amazing. He is very caring and…read moreunderstanding and listened to my questions and concerns. I was having trouble with my throat. He was very interested in figuring out was was causing my discomfort. He took his time and used his expertise to give me his suggestion. I'm very pleased with the staff, also. I highly recommend Dr. Bergstrom at ENT Excellence in Redding, CA.

First, I have a very sick child who needs to see an ENT doctor. Her pediatrician and I have sent…read morethree referrals to Dr. Cappelli's office. I have called Theresa, the front office employee, and so did Dr. Lagoc's office. I even hand-delivered a referral, hoping she would maybe show some empathy for my child, who can barely swallow. In front of me, with all her bedazzled accessories, she had to fax the referral to herself--very unprofessional. She told me she would get back to me during the day, which she did not. My child has been waiting and waiting weeks, and I have had no response. I will give them a -5 and hope that Mercy can get their act together and realize how many children out there probably aren't getting care because of this front office worker. Shame on you. Since I work in healthcare, I'm embarrassed and appalled.

While in the hospital Dr Capanelli came to see me about my chronic nasal drip. During his 1st…read morevisit he brought with him the necessary equipment to see what was going on. This involved pictures of which he shared with me. He came back in the afternoon that same day and we discussed my options and treatment. He also came again the next morning before I was released. We discussed his findings, he prescribed some meds . There is such an improvement in just 1 1/2 weeks. In stead of 1-2 hrs of sleep at night I am now getting 6 hrs of sleep. At my visit today I told him I was very grateful. I was seen within 10 minutes of my arrival. He did not rush our appointment and listened to me. I would highly recommend him. His staff was awesome. I feel very fortunate to have him as my ENT. Ed Woodring

Amazing, the front staff is awesome! Very pleasant, called to schedule my appointment with in…read morerecord time of receiving my referral.

I was referred to the Center of Excellence by an ENT doctor who could not do a biopsy of a lymph…read morenode and an urgent referral was sent. I left a message, which was returned by the referral coordinator, who lectured me about their referral process taking 14 days, only in the order received, urgent means nothing, doctors won't see it for 14 days. I contrast this with the Dignity Health ENT office. My oncologist referred me for an urgent biopsy, I saw them within a day and surgery would happen in a few days. It turned out they didn't take my insurance but they really tried to work around it. I was treated with dignity and respect, and everyone there was trying to help. I don't know about the quality of the doctors as I only had contact with 2 staff members. Last week I called a staff member, they listened, understood the urgency and said the practice would push the referral through. Today, I spoke to a dragon lady, a person in an office who wields what little power they have against the patients. I was really surprised, my first impression of the office was great, but if management doesn't see her for who she is to patients, how many other staff members are questionable?

What an amazing doctor. So caring, and very professional. He reassured me the entire time he was…read moredoing the procedure on my nose. Took the time to let me know what he was doing. Frequently asked if he was hurt me, or if it was obviously hurting me if it was tolerable. 100% recommend him.

From the owner: Physicians Specializing in All Aspects of Medical and Surgical Needs Pertaining to the EAR, NOSE, &…read moreTHROAT Gary Buxa, MD, FACS Richard Bergstrom, MD

He has preformed two major surgeries on my nose & sinuses which have changed my life for the better…read moreI wish I had been referred to him decades ago! These other reviews are a wee bit off, they must be Democrats! Sincerely, RMS

I just want people to know what happened when I went to get copy of my medical records yesterday…read more First I want to tell you that I had gone to Dr Domb for over 10 years and never had a problem until I got an insurance through my work which was an advantage insurance. Ok so they said they didn't take it. I said ok, let me talk to my work. I got it changed back to what it used to be. So I go back and they have this new office manager and she told me that they won't take my insurance. I told her it is what I had before. She told me that no she saw online what it was. I told her she is wrong. I told her I can show her the insurance card and she said no she already knew what it was. So I am going what the heck is going on here. So I told her I will wait and talk to Dr Domb. It gets weirder. She said no I couldn't wait. He is booked. I said I will wait till he has a moment because I don't understand what is going on. Never had a problem until this new office manager. I wonder if she is his wife. So anyway she said that I would be trespassing if I stayed. I am like what is going on. I told her I would like to talk to Dr Domb to know what the heck is going on. She said I had to leave. I told her again I will sit there to talk to him. I felt I had the right to know why she wouldn't look at my cards so I can make an appointment. So she basically kicked me out of the office without an explanation. So I go back and wanted to get a copy of my records. Then she told me it would be $25.25 cent a page. I said that is highway robbery and that is wrong. She said it was the law. I told her that is a lie and to kiss my ass. Because I wasn't going to pay that. I don't know what is going on at that office. But because of the way they treated me after 10 years plus. I don't recommend them anymore. Hopefully they aren't doing this to other people. When I went there they only had one car out front.

Wasted time and money. Years ago I went in for tinnitus. First thing he did was correct my…read morepronunciation of tinnitus. Then he told me to buy these certain vitamins. The vitamins didn't help at all and I'm guessing he got a kickback from the vitamin company. I found him rude, unhelpful and unprofessional.

He really didn't take pictures and went after a lump In my neck. Took out 31 lymph nodes but…read moresevered nerves to the shoulder.

Office experience and not letting me talk to Dr Domb. Telling me I trespassed because I wanted to…read morewait to talk to him. The woman in charge told me I had one health insurance when I know I had something different. She would not take a look at my card. She asked me to leave. I have been seeing Dr Domb for over 10 years. I just don't get what happen. I deserve an explanation. When she told me I couldn't wait until he was available and I was trespassing that I had to leave. I told her go to hell. Because I was not treated right and her kicking me out for no reason. I really wished Dr Domb know what is going on.

From the owner: At Shasta ENT Specialists, we work hard to create a supportive environment so our patients receive…read morethe best care. Our staff is comprised of highly experienced professionals dedicated to help you and to support the efforts of Dr. Domb to provide top quality care. We will answer your questions and address your concerns. You will find a respectful staff that is dedicated to meeting your healthcare needs to the full extent of their abilities.

Had nothing to do with the doctor and everything to do with the receptionist . That girl has no…read moreidea what customer service means . And the fact that the doctor allows that woman to serve the public is a travesty ! Walked in was told she wasn't going to help me with the card that I had , that the lady who did that was gone and she didn't have the time . Would never walk through those doors again ! And will let everyone know about the service.

This provider was assigned by my insurance company aa my primary care provider. I called to make an…read moreappt. I had to call several times since they do not have a voicemail system. After finally getting through I was told I had to come into their office, fill out an application, await approval & acceptance by the doctor and then I would be able to make an appointment. Their customer service is awful. I would not recommend this provider.

Kind. Thorough. Pays attention to what you're saying. I was able to get the help we needed for my…read moreelderly family member

I was a (member) paying alot every month for what? Maybe it's doctor Jill who's the rockstar here…read morebut for certain Sarah Whitaker is not. The past year has been hell health wise for me trying to figure out what is up with me. I had several procedures done with a referral from Sarah and not one time did she ever call and check on me to see how I was feeling . Yes the doctor who did the procedure did check up on me and I felt he really cared. With Sarah I never felt that. So I have changed doctors and hope my experience is better. I would not recommend paying the Xtra money to go to Wellcare MD.