This family-owned insurance group is 5-Star, A++, spectacular!…read more I recently left my current insurance provider in looks of better rates as we all do and I stumbled upon the Frear Insurance Service group. Not knowing what to expect as most big-name companies can be extremely predatory, let me just say, what a breath of fresh air! I sent in an inquiry on their website towards the end of the work day and was promptly contacted within 24 hours via email by the kind woman who works there (I'll leave her name out in case she doesn't want it posted on this review). She was professional and thoughtful in her response and even asked how I would prefer to be contacted moving forward. I chose to be contacted via email but still gave the group a call just to let them know I was serious about my interest. I spoke to the owner of the group as the agent was on her lunch break and he was happy to take my call answering any questions I had. I got back to emailing her and her responses were always quick, thought out, informative, and contained information I didn't even think to ask. She sent me over a quote to which I had her revise a total of a two separate times so that I could see the cost breakdown of different coverages. At no point was she annoyed, rushed, aggressive, or aggravated by any of my multiple questions and/or revision requests for which I am very thankful for. After settling on a quote I liked, I showed up to the physical location to sign paperwork and be on my way. I got to meet both the owner and the agent I was working with and you could just tell every interaction between them was genuine. After explaining how the process of switching over would work so that there was no lapse in my insurance, I signed and was on my way. No rushing, no aggressive behavior, no predatory sales tactics, just professional and sincere interactions. I can say with confidence they have a customer for life!

Frear insurance is top notch. Always quick to answer questions and help us out. Love that they are…read morelocal. They insure our autos and homes. Thank you for being there for us.

Wonderful service, exceptional knowledge, courteous, and very efficient…read more Angela help me maneuver through all the details pertaining to the policies I needed and kept me informed throughout the whole process

Angela was very helpful . She didn't tell me to wait until the end of the month , she immediately…read morelooked into my situation , and figured out a solution . That kind of service is so appreciated .

I can't say enough good things about Hummell & Plum Insurance of Circleville. I've gone through…read morethem for over 10 years now from when I just had my car to now with my car and my house. These guys are just phenomenal. Andy and the rest of the staff have always looked out for me with checking to make sure that I was getting the best rates with my car and home insurance. Any time that I have any questions regarding any of my policies, they're quick to respond with nothing but top notch service. If you want small town personalized service, where they take great care of you, go check out Hummell & Plum!

Great company!!! Very attentive and professional employees. They have always been great about…read morecontacting us whenever a better rate or insurance company was available. No doubt they have saved us money over the years we've been with them. They even called just to tell us they appreciate our dedicated business with them. I would recommend them to anyone!!

My Family has been with them for 21 years! They are terrific people to work with and treat you just…read morelike family!

Simply the best to deal with. Always helpful to answer questions and changes are made simple…read more With being an independent agent, they write insurance from many companies and therefore will usually win on price also. Highly recommended!!

Vonnie McDonald did not earn my business, she was given my account after it was passed from agent…read moreto agent around town, she is the fifth State Farm Agent to service my account. Well actually her office just accepts my payment. They are also the point of contact when State Farm says I need to replace garage doors, because they have mold growing on them from humidity moisture, to provide them with proof of estimates and replacement of garage doors. State Farm also demanded I replace a perfectly good roof that roofing replacement companies wrote estimates showing cost of replacing the roof, but indicated the roof did not need replacement. So I didn't waste the money to replace a functional roof. Vonnie McDonald insisted my policy would be cancelled despite providing the documentation. There was also 19 month waiting list at the time to have a roof replaced which would extend past the policy renewal date. I provided the documentation and thought we were good to go. We renew in April, I get the renewal letter in March, sometimes February and we did not get one. I went to Vonnie McDonalds office to inquire and just make the annual payment. The y refused the payment stating they needed the renewal letter to accept payment. Something that had never happened in the ten years I have been paying for State Farm insurance. It turns out the inspector has the power to cancel policies according to Vonnie anyway and despite the inspector cancelling my policy two months after the letter was sent, State Farm and Vonnie McDonald strung me along for ten months saying everything was good to go, so they didn't have to give me a refund. I believe I received $23 back once I figured out they were not renewing my renters policy. My renter is also a reservist, who served two back to back deployments and was not living in the rental property because of the deployments. Inspector not only decided I needed a new roof despite never inspecting the roof as security cameras do not show anyone performing and inspection of the roof until the roofers who came to provide estimates came out to look at the roof. The same inspector from State Farm decided he can determine a vacant home by looking at a house. Documentation was provided to Vonnie McDonald and to State Farm and we were ignored. They took our payment and intended to not provide coverage or renew our policy because we didn't need to replace the roof, but couldn't get a roof installed until four months after the policy renewal date. State Farm Vonnie McDonald dumped us and then a few months later had the audacity to cold call us to Insure our six cars and travel trailer with them. We can't trust we will be covered even if we pay the annual premium up front and I declined their offer to quote us an auto policy. The lady that called ended the call with a comment that I can keep my business elsewhere as we could afford the policy anyway. Never again will we use State Farm or Bonnie McDonald as an agent.

I have been a customer of State Farm for just a short period of time and I have to honestly say I…read morehaven't been this happy in a long time this has been a phenomenal experience so far The people are very caring and I used my roadside assistance It was easy. They were efficient their professional. They were on time they communicated with me through the whole process I just love this insurance company and I would recommend anyone to come here. It feels like it's a big family. They really take care of you and they really value you as a customer and I think that is so big I give State Farm five stars and I would recommend my close friends and family or anyone that's reading this review to give it a shot It's worth feeling like you mean something it's important and a good feeling to know that people care and you get your moneys worth for superior services thank you State Farm.

Katie was absolutely amazing !! She was very friendly and knowledgeable and took the time to…read moreexplain the changes I made to my policy.. Thanks so much and this is why I am a customer with State Farm

Great service! Had a problem with my bill. One phone call and it was promptly corrected.read more

I had a great experience working with Kip. He is friendly, knowledgeable and easy to talk to, and…read morealways takes the time to answer all of my questions, no matter the time of day. He made the entire process simple and stress-free. I would definitely recommend him to anyone looking for insurance

Kip is a great agent! Always responds immediately to any messages I send him. I have all my cars…read moreand houses with him.! highly recommend him Bill Hines