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    Family Cigar Shop

    5.0 (1 review)
    Closed 4:00 pm - 11:00 PM

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    4 years ago

    Great place. Enjoyed a craft beer and cigar. Very friendly and helpful. A great selection of cigars.

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    Vape & Smoke Shop - Doral

    Vape & Smoke Shop - Doral

    2.8
    (18 reviews)
    2.0 mi

    I was weary coming here due to all the previous reviews done. I was looking for a specific vape and…read moreflavor, I decided to call first. Luckily they had it. I drove over right away.. the gentleman assisting was quick and efficient. Can't say he was warm or welcoming but nonetheless he did his job. It was transactional. That's it. Price slightly higher than what I get the same item for in other parts of town.

    Horrible customer service from the employee in the photo…read more I come to this location regularly and have never had an issue before, which is why this experience was so disappointing. During my visit, I was holding a product when the employee suddenly took it out of my hands without any explanation or communication. I found this extremely rude and unprofessional. When I politely addressed the situation, my concerns were dismissed. I wasn't looking for an argument, I simply wanted an apology and an acknowledgment that the interaction was inappropriate. Unfortunately, the employee refused to apologize, refused to provide their name when asked, and was unwilling to help me contact a manager. What made the situation even more frustrating was that I was not given any reasonable options to resolve the issue. Rather than attempting to address my concerns, provide contact information for management, or de-escalate the situation, the employee chose to call the police. This felt unnecessary and somewhat demeaning, especially considering I was simply trying to have a conversation and find a resolution. At that point, I was left with no way to address my concerns other than leaving this review. I made several attempts to resolve the matter respectfully and directly, but was met with a lack of accountability at every step. As a result, I informed the employee that I would be taking a photo so management could identify who was involved and review the situation. I understand that managers cannot always be present, but employees should still be expected to treat customers with basic respect and professionalism. What was most frustrating was not even the initial incident, but the complete refusal to communicate, apologize, provide management contact information, or offer any constructive way to resolve the issue. I hope management reviews this situation and takes appropriate action to ensure customers are treated respectfully and professionally in the future.

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    Family Cigar Shop - tobaccoshops - Updated August 2026

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