It's the business office that's really sketchy: overpriced is a nice way of putting it. Asked which…read morewould be the better value, maintenance contract or just send out a technician to look; the answer was vague enough to make me wonder. Paid a bundle for a tech to look things over (including $99 just to travel 20 miles) and a few months later we ended up needing to replace a unit. We've worked with them for multiple years and finally gave up because of the poor value for our money. Unbelievable that other reviewers think their prices are great.

Our technician was polite and respectful of our property. Was informative about all that he wat…read moredoing to repair our A/C. Recommended!

Installed our furnace in 2017. We have had condensation back up and water issues since. Today our…read moreheat stopped working. When i asked if we should use a different product because this one failed so quickly and that the furnace has had issues from installation on with condensation...they were immediately annoyed and are now refusing to come fix it. (i think they know they screwed up) mind you i have paid every bill with them having to call them back several times. i dared asked if we got a faulty product and should we go with a different brand blower. I should have switched companies long ago. It's winter and we have no heat. That's all you need to know about this company.

Called them Thursday afternoon because my hot water heater died. They were supposed to come on…read moreFriday to look at the job to hopefully do something for me on Monday. Waited all day Friday, only to get a phone call at 3 to tell they couldn't do anything for me at least through all of next week. Left me no time to call anyone else. Very unprofessional.

Simply the best. I needed my boiler replaced and caught Gary at the right time as I'm in the…read moreBoston area which is not where he typically works, but we chatted and he agreed to drive to my house. I knew of his reputation from a heating help board I had been on in the past and knew he was the guy I wanted for my install. When Gary says he'll be there at 7am you better believe him. He showed up on time and went right to work. His lead plumber came shortly after and drove what I'd call a mobile plumbing shop. These guys don't mess around, they had every tool and fitting imaginable and I couldn't have been more impressed, except for the fact they were heads down all business the whole time they were here. Gary was here from 7am to 6:30pm and spent the time to make sure everything was perfect and that I knew all of the features available before he left. The quality of the work was beyond impressive and we couldn't be happier! Btw, the boiler is a Viessmann and it's awesome, I can monitor it from my phone and on a recent trip I was able to lower the domestic hot water while we were away which saved us gas.

Wilson Services come by for two jobs in the past month, replacing a hot water heater and updating a…read morepart of the heating system. The crew did an excellent job in both cases. Definitely a cut above the competition.

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

Great response time! The rates are reasonable and they service both our heating and air…read moreconditioners.

First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

After a very frustrating experience with another local plumber, I called Richard's... and am so…read morehappy I did! They are reliable, courteous, and skilled! Thank you!

I'm writing this review, without having received any service. I simply made a phone call, and am…read morewriting to provide impressions. I called to get an estimate on a sump pump exam and replacement, and they noted that they are only handling "emergency requests". I asked for anything in the next year, and they said that COVID was leading to problems, recommending that I call around. They noted very clearly that they were not free. The number listed on Yelp was incorrect. The business representative was clear that "they" are not available. He didn't know the reps and added that Matt, the primary owner, was injured. If you are looking for an estimate, keep in mind that it appears that they are having staffing / operational challenges.

Excellent service. Fast and clean. Sometimes all the qualities I just mentioned don't matter and…read moreyou just need SOMEONE asap. Somehow the stars aligned and we got George on the day we we really needed a plumber. I already had an appointment for a bigger company but it was two weeks out, After a couple rounds of phone tag (I have a habit of keeping my phone on silent for inexcusable amounts of time) George came over and fixed what needed fixin'. Also, his billing sheet says "No job too small" So that's great to know, as well.

I called George for an estimate on replacing an oil boiler with a gas furnace. He immediately came…read moreout to take a look, was very honest, knowledgable, and reliable. He serviced and replaced my gas furnace with a more efficient furnace and was willing to take the steps to go through the tedious process of obtaining a Mass save heat loan. He also took a look at a toilet that I was told wasn't anchored and told me that there is nothing wrong - I appreciate his honesty as a new home owner. I will be having him install a shower due to his great work and I highly recommend his services.

Jeff installed a new Energy Kenetics System 2000 boiler, indirect water heater, and a new Roth…read moreupright oil tank. His work is absolutely impeccable, and we're thrilled to have found him. Jeff isn't just an installer, but he's a craftsman. He's very efficient, extremely thorough and detailed, accurate, and unbelievably dependable and responsible. He also cleans up after himself and disposes of all materials including old boilers, hot water heaters, and tanks. We are so very, very pleased with our new system, not to mention that the System 2000 is saving us a boatload on oil!! Jeff is the heating professional you want to call. We would totally and completely recommend him for any heating/hot water needs you have. He is absolutely beyond awesome!

An absolute lifesaver. Our hot water tank broke on a Friday night and drained completely into our…read morebasement. Jeff was perhaps the tenth person I called because either the company wouldn't take the job at all or they had a wait time between three days to two months. But we needed hot water Monday morning. Jeff made calls and worked with us to get the right part, loading it up and arriving first thing Sunday morning. If I could rate him ten stars, I would. He's genuinely nice, knows his stuff, and goes above and beyond to help. Highly recommended!

Dan is very thorough and professional. I had an emergency pipe break repair needed; he was at my…read morehouse very quickly! The break was repaired and I was able to get back to my daily routine. His wife keeps his calls organized so that he gets the job done in the order of necessity! Dan's Plumbing does quality work at reasonable cost!

When we called, the phone was answered! That was the first great experience! Dan was able to come…read moreand address our issue within ten days. He knew immediately what the problem was, and fixed it with a needed improvement to prevent the same problem from happening again. Great service, great guy! Highly recommend. Geoff and Sally Crowther