Joe was amazing! Super professional, knowledgeable, and kind. Got the job done in no time flat.read more

We were soooo lucky finding Joe. He was able to make a repair to our fireplace logs and replace a…read moregas line when we thought everything was going to need to be replaced. He showed us proper cleaning and maintenance so we could help ourselves out. He was a God send. And now we have a working fireplace for the winter!! Blessed.

This was the best company a few years ago, but like many other businesses in the area, too many…read morecustomers makes each one less important. Before a big storm, they didn't deliver the propane I ordered and didn't even have the decency to call and let me know so I could get somebody else to do it! I have been a good customer for many years, always paying right on time. I won't be doing business with them anymore.

Went to get tanks filled with propane before the snowstorm. Fast friendly service. Glad they were…read moreopen to fill my tanks.

15 yrs of excellence service. highly recommend…read more Timely,honest and most of all dependable.

The service is great ! Good prices ladies in the office are very nice to talk with…read moreWhen you call you don't get a recording you get a person

I have been a customer for over 10 yrs. First with Country Boys now since Ferrell purchased them…read moreto. Present.. Their delivery drivers have always been friendly and courteous. Access to my tank is a bit tricky but I've always gotten a cheerful greeting I've always been given the price of any sales promotion. When talking with (US located) customer service my questions & concerns have always been taken care of. I reduced them from 5 to 4 stars because A driver shortage has lengthened delivery time, however they have only rescheduled one time, and delivered within time frame promised. Yes I have and would again recommend them to friends!

***CAUTION NEW CUSTOMER ***I terminated my service with this company today after six years of doing…read morebusiness with them, I can no longer handle the anxiety that I get from simply having to put in an order to have gas delivered.. today was my breaking point knowing!! I planned ahead and made the gas order ahead of time and made a when the money to fill my tank with 100 gallons of gas was taken out of my account on October 19th, 2022, during this period of time I was promised an original date of 10/26, at 9:38 AM I received an email (not a phone call) to communicate my delivery date has been changed without my notice to the 31st, on the 27th I received an automated telephone call telling me that my delivery had been canceled once again due to my animals impeding the delivery I was now scheduled for 11/6.. Putting my frustration aside I called to find out what was going on and explain to them that 11/6 was not doable for me especially when I had an email that stated October 31.. I was at home all day on October 31 with my animals inside the home and my gate was wide open for unobstructed access to the tank , I even called and spoke to Brittany at 1:57 PM to make sure I was still on the list to be delivered and was told yes ma'am that someone would be at my house and no one showed not a phone call, not an email just simply ignored.. when I called in this morning I was told that my delivery had been canceled due to my animals impeding my delivery once again, after hearing Tori telling me that I knew once again I had been lied to and no matter how much patience I find myself having with this company and If I could not swap Ferrellgas offices then I would just simply terminate the gas service altogether.. my health is far more important to me then suffering the anxiety that I feel every time I have to reach out to this company and knowing that no one cares even after you've paid for service you never get... I can only hope that they do not charge me any kind of fees pertaining to this tank and or take forever to get this tank out of my yard nor do any kind damage to my property or my fence in trying to retrieve their tank from my property.. sincerely a very disappointed and defeated customer!

These folks have been very friendly and speedy. They answer the phones when I call, which not every…read morebusiness does, and they have been able to resolve our issues quickly and professionally.

Because of a leak, the propane to my gas fireplace logs has been shut off for about three years…read more For my birthday, (Wed. Sept. 27 ) I decided to fix the problem. An appointment with Budget Propane was made. The technician efficiently sent reminders and a text message when he was on his way. David showed up with a smile, a professional attitude and didn't even mind my eight pound barking Yorkie/Chihuahua mix. (Rambo eventually calmed down.) David lay down a drop cloth in front of the fireplace. He carefully removed all the fire logs, then even assisted me with a dust-buster-type vacuum to clean out debris. Should it go out, David showed me the steps on how to turn the pilot light back on. He gently warned me that when the fire is lit, the silk foliage draped on the mantle could be a fire hazard. Because hot flames could possibly turn the logs black, David instructed me to make sure the gas logs aren't directly over the flame. He found a couple leaks and quickly addressed the situation. Wow!!! The service call cost $100. However because top notch service was delivered, it was a bargain. If you need assistance ask for David. Before switching to Budget a couple years ago, I would call their competitor and hear, " Please listen carefully. Our menu has changed." After listening patiently, and pushing this prompt and that prompt, I rarely was able to reach a live person. Since I switched from that company to Budget Propane, I can't say enough good things about Budget. When I need a propane gas tank refill, it's easy to call and talk to Gina. Service is always scheduled promptly. The competitor would automatically come three times a year and fill the tank. That was a convenience, now I need to keep an eye on the large propane tank outside and monitor that gauge. But It appears I may save about $500 by monitoring the gauge myself. With this much savings, I am happy to monitor the propane gauge, and when propane is low, make a call and speak to some very lovely people. When the temperature gets cold, I am ready. Winter weather give me your worst! I will be found sipping some nice Cardamom tea in front of a toasty warm fireplace.

Great service. Best prices and same day delivery. Friendly service and very professional.read more

Another year, another seamless, professional and friendly delivery. Best price in the territory…read more Same-day service. Can recommend unconditionally.

I had a full house generator installed 26 kw. My house is 3700 square ft. For that size the…read morerecommended propane tank should have 500 gallons..The largest they will lease is 300 gallons.I am an 80 year old widow and trusted them. If I had to do over I would definitely pick another company. Plus when they installed tank they cut lines to house phone and did not acknowledge.

Very helpful and kind. Never a problem with what they explain and do for customers. Friendly folks…read moreand down to earth.