Sad to write this review but others need to know. My 14 year old daughter saved up her money to buy…read morea ring for herself. Within the first month she lost a stone. She took the ring back in and waited over a month for the repair only for her to get the ring back and within a few weeks lost another stone. Spoke to a woman that works there who said she eas going to order her a new one but they had to wait to have an order for over 1000.00 before they could order. After waiting and not hearing anything for 2 months I decided to call and check up on the status only to be told that the broken ring is still sitting there and they have not been able to order a new one yet. She offered to repair the ring for the 3rd time while we waited for a replacement ring to come in. Forward 2 months, no phone call I happened to be at the mall and thought I should go check the status. Ring was ready (the repaired one) I asked when the replacement one would be in and she said it is there waiting to be unpacked. My daughter got a call a few hours later and they said they are not re ordering her a ring. I gave them a call as she is 14 and not sure how to navigate this...spoke to the same rude woman who said don't wear the ring often because it's soft and will obviously break. I asked about a replacement and she said nope tlshe never said that (there was 3 family members with me when she did state it would be replaced). Disappointed in their process of this, it has left my daughter confused and upset about the messiness of this. Rude staff members, overpriced jewelry and crappy quality to say the least! Will never shop here or recommend to anyone. Management should be ashamed.

I have nothing but great things to say about Oshawa Jewellery. Sandra was excellent and helped…read morewherever she could. The rest of the staff was friendly and I never had any problems!

Special shoutout to Alex at Graziella Whitby! He's great to deal with and always goes above and…read morebeyond! From my fiancé getting my engagement ring made by him to getting matching bracelets made out of my dads necklace when he passed away to have as a keepsake with my mom and sister the service is always top notch And very responsibly priced. Today we went in and got matching permanent bracelets done by Alex. We will continue to go back and deal with him! Thanks Alex!!

This 5 star review is for the service and help by the owner/ staff…read more I had a ring stuck on my ring finger once... it was bad. Basically, I use to wear two rings on that finger- slightly different sizes, and switched them once... and stuck. I went into the store, embarrassed, with a puffy finger that was probably losing circulation, and they helped cut the ring, no questions asked. They were totally professional and didn't charge me. Nice family business people. Should be supported.

An adorable little business run by the jeweler Valdi and his wife, who are lovely, friendly people…read more I took my watch into get the battery replaced, which cost me $8 compared to the other places that quoted me $15. Valdi did it in 5 minutes on the spot and was pleasant to chat with while doing the work. Great service, and the best prices around. I'll be back for my future jewelry needs.

Great guy. Great work. Great prices. And honesty too. Rare amongst jewelers…read more I had him make a wedding ring for my wife to match the style of her antique engagement ring. He designed it himself, did it fast and it cost me less that other places quoted. I now bring everything to him despite having moved to the west end of Toronto.

Great Service! I found exactly what I wanted and the prices were reasonable. They had the best…read moreprice for a pair of white gold earrings that I purchased at the Oshawa Centre.

Obsessed is an understatement! My fiancé came shopping for an engagement ring and rather then push…read morehim towards something in store the salespeople at your store helped him create my dream ring! He was assisted with hand picking out my diamond , setting, and gold band to make the ring everything I had ever hoped for! We are so happy with how this turned out and cannot wait to come in and design a wedding band to match!

Even when the store is busy, the staff make a point of letting you know they haven't forgotten you…read moreand will be with you ASAP which is never a problem as it gives you time to browse all the beautiful jewelry in the display cases. The safe entry system is an excellent way to control security especially important at a jewelry store. Give me a family owned and operated business like this one any day, it is now my go to store when shopping for jewelry. The owner is on site and is generous with his time and expertise and the staff knowledgeable and efficient. I would highly recommend this store for that special purchase or for custom design work. I score it a 10/10 !

I went to this jeweler on the recommendation of a friend who's sister is the owner. I took my…read morering which needed a stone (as had fallen out) and to have it fixed and cleaned up. I was given a good price. Then we went an entirely different direction and I had the ring made from scratch in white gold, a beautiful marquee cut saphhire (amazing quality & colour), diamonds around the outside of the stone & then diamonds on either side of the band. While it was not exact, it was better than the original. My breath was taken away when I went to pick it up & seeing it for the first time. The knowledge and recommendations shared, the professionalism, the designer abilities/recommendations and the customer care was a 10 in every aspect. In catching up with an old friend and sharing my experience, I found out that this is the only jeweler she trusts & uses all the time for any of her jewelry needs. Thanks LDJ for making me a very happy customer!

I purchased an engagement ring from the Oshawa Centre Michael Hill and had the store size the ring…read moreprior to proposing to my girlfriend on Christmas. She loved the ring and said yes. Much to our surprise, the ring was sized differently than what I had asked for (6.5 instead of 5). My fiancé had to go nearly two weeks without her new engagement ring while the size was corrected. The store did not offer any kind of gesture/compensation for our disappointment. The manager Richard passed off any responsibility, was unhelpful, and didn't even bother to offer an apology for the frustration. This was the service I received even after purchasing the optional 'Professional Care Plan.' Be sure to avoid.

Here is a little story - 'Guy falls in love aaaaaah, after 5…read moreyrs buys a fairly expensive (to him) engagement ring from Michael Hill, Oshawa. Puts a decent size deposit down and takes the rest on the 18 months Michael Hill card. Nothing really went right from day one - the ring had to be returned due to an imperfection and had to wait for a new one. Store messed up and didn't send it when promised etc etc. Anyways, financial times get hard as sometimes in life they do. Guy drops behind just a little. But always pays something even if not full amount. Guy takes on a second job to make ends meet. How does Michael Hill assist this person / couple ? They cancel his 0% . They then charge him ALL the interest from day (12 months of it) one at the ridiculous rate of 24.9%. Thus increasing his bill greatly that was about 8 payments away from being cleared. Guy calls Michael Hill and makes a substantial payment but still gets 'No we wont help'. Asks to speak to a supervisor. He gets they are all busy and they will call you back within 24 hrs' Guy still waiting after 5 days ! So at this time of year - Good will etc - Michael Hill takes a customer who is struggling financially but trying his best to get the account up to date - their solution - 'stiff the guy with a ton of back interest fees AND cancel the 0% that had 6 more months to run Sound like a good company to buy from ?

Some of the worst customer service I have ever experienced…read more I brought a stone here that I bought overseas prior. Joe looked at it, first asked if it was glass, told me it was upside down in the case, and it was chipped.. we got it from a certified gemologist and are very happy with the stone despite his comments, and wanted it turned into a necklace. (Side note: My partner happened to show the stone to another jeweller at another place and he was RAVING about how beautiful it was). I asked the daughter for advice on colours of chains, she was rude and acted as though I was supposed to know already. Im no expert in jewelry (and I told her that), and thought the employees would be able to understand that and give me support. They suggested an 18" chain, i thought I wanted it shorter - I suggested 16" and Joe said it would "be strangling" me.. and I asked if I could see where an 18" pendant would fall on me with one of their pieces they had there- it was lower than I wanted so I pushed for the 16". I ended up leaving my gem with them to have a clasp sized out for my piece. I received a call when it was ready and they said we could just come in or make an appointment in case there was a queue. We went in without an appointment, there was a line which was fine of course. I asked the daughter about our gem and she said she'd get Sonja. 10 mins later, I asked how long it might be for Sonja, and she pointed at a women standing there and said I was after her (did not give any approximate time). While we waited we saw two couples come in and receive poor treatment/no help from the son who was working. Someone asked if the jewelry was exempt from HST (during the government pause on HST timeframe). The customer wasn't clear on what was exempt from HST, and the son reacted like he had been asked this 100 times even though this just started. It sounded like a verbal eye roll, where he was telling her luxury items didn't apply. She proceeded to leave and he then said, "a little lesson there for ya" which was SO rude. Sonja came down and admitted she wasn't familiar with my piece which was fine, but Joe was out and would be returning shortly with pictures of the clasps. I asked if he could just send the pictures to speed it up, and it seemed like a problem so we just waited. Joe sent Sonja the pictures of the clasp options (probably from the parking lot) and she started showing us, then Joe came in a few minutes later. The first thing he said was, "what, they don't like the pictures?" and it was weird. After the customer service continued to be weird with working out the pricing between Sonja and Joe, I decided I didn't want to do my business there. I ended up taking my stone back and will take it somewhere else. They could've made $750.00 in sales EASILY within the 45 minutes I was there, but they kept dropping the ball at every opportunity. There is no customer service or sales skills with a single employee here, I'm shocked they've been in business for so long. Sonja was the least bad of the family members. The prices seemed fair, but I value the customer service experience more than this. The store is shabby and outdated, there no music and it's incredibly awkward to be in, I would never go here again and am shocked by any positive review this place has received :/

I was initially referred to Saunders Jewellers by a work colleague who was born and lived in the…read morearea her whole life. if anyone knew who to go to for Jewelry it was her. I have had many items created and others adjusted by the team at Saunders. I have experienced the best in customer care and service. I recommended Saunders to a number of friends and family and they were all equally impressed by the knowledge and experience of Joe and Sonja. in my opinion they are the best in Durham region.

I have been coming here for more years than I can remember. We have had antique clocks restored and…read morejewelry designed and created by Mr. Knappett. The staff here is extremely polite and very happy to help with sales or inquiries. They have been quite helpful in getting our valuables appraised for our home insurance. I cannot think of any other business I would rather deal with.

We ask this place to reshape a ring ! After it broke twice ! They cant even fix a simple cold ring…read moreproperly !!! We will never go back to this place !!!