Some of the worst customer service I have ever experienced…read more I brought a stone here that I bought overseas prior. Joe looked at it, first asked if it was glass, told me it was upside down in the case, and it was chipped.. we got it from a certified gemologist and are very happy with the stone despite his comments, and wanted it turned into a necklace. (Side note: My partner happened to show the stone to another jeweller at another place and he was RAVING about how beautiful it was). I asked the daughter for advice on colours of chains, she was rude and acted as though I was supposed to know already. Im no expert in jewelry (and I told her that), and thought the employees would be able to understand that and give me support. They suggested an 18" chain, i thought I wanted it shorter - I suggested 16" and Joe said it would "be strangling" me.. and I asked if I could see where an 18" pendant would fall on me with one of their pieces they had there- it was lower than I wanted so I pushed for the 16". I ended up leaving my gem with them to have a clasp sized out for my piece. I received a call when it was ready and they said we could just come in or make an appointment in case there was a queue. We went in without an appointment, there was a line which was fine of course. I asked the daughter about our gem and she said she'd get Sonja. 10 mins later, I asked how long it might be for Sonja, and she pointed at a women standing there and said I was after her (did not give any approximate time). While we waited we saw two couples come in and receive poor treatment/no help from the son who was working. Someone asked if the jewelry was exempt from HST (during the government pause on HST timeframe). The customer wasn't clear on what was exempt from HST, and the son reacted like he had been asked this 100 times even though this just started. It sounded like a verbal eye roll, where he was telling her luxury items didn't apply. She proceeded to leave and he then said, "a little lesson there for ya" which was SO rude. Sonja came down and admitted she wasn't familiar with my piece which was fine, but Joe was out and would be returning shortly with pictures of the clasps. I asked if he could just send the pictures to speed it up, and it seemed like a problem so we just waited. Joe sent Sonja the pictures of the clasp options (probably from the parking lot) and she started showing us, then Joe came in a few minutes later. The first thing he said was, "what, they don't like the pictures?" and it was weird. After the customer service continued to be weird with working out the pricing between Sonja and Joe, I decided I didn't want to do my business there. I ended up taking my stone back and will take it somewhere else. They could've made $750.00 in sales EASILY within the 45 minutes I was there, but they kept dropping the ball at every opportunity. There is no customer service or sales skills with a single employee here, I'm shocked they've been in business for so long. Sonja was the least bad of the family members. The prices seemed fair, but I value the customer service experience more than this. The store is shabby and outdated, there no music and it's incredibly awkward to be in, I would never go here again and am shocked by any positive review this place has received :/

I was initially referred to Saunders Jewellers by a work colleague who was born and lived in the…read morearea her whole life. if anyone knew who to go to for Jewelry it was her. I have had many items created and others adjusted by the team at Saunders. I have experienced the best in customer care and service. I recommended Saunders to a number of friends and family and they were all equally impressed by the knowledge and experience of Joe and Sonja. in my opinion they are the best in Durham region.

Jewellery is a very personal thing... it should tell a story about the person who's wearing it. And…read morehere is my story. If you are looking for anything jewellery related, within any price range, then this is your one-stop top shop! I am very picky when it comes to jewellery, and I tell you It is the only jewellery store that I deal with in Toronto. They're so much selection to selections to choose from, I just want to buy them all. That being said, my last purchase (before my 24K ring and my Bracelet 24K etc... but who's counting lol). This pendant I didn't have to try it neither see it physically, Because MINH CHÂU always made the best 24k gold. I am not here to neither brag about this shop, but I tell you by experience they are heavy duty. I just want to say many thanks to Ann who help me find the right Pendant who have the patient as an angel. She always there to smooth it out the transaction. No need to bargain, she give you the price that worth your buck. MINH CHÂU please keep providing the most wonderful choice of gold like you always been doing. Ann, I can thank you enough for your service rated 5 star.

The sterling silver post on one of my earrings broke off and I went to Minh Chau today to have it…read morerepaired. Service was quick, professional and reasonable. The repair was done in 20 min while I waited. Also cleaned my eternity ring and diamond earrings while I waited. Thank you Minh Chau. I will return for future servicing.

This store is absolutely horrible. Overpriced on alot of things, if you dont believe me check…read moreprices in the mall and you'll see how much they over charge. Yet they claim its because of the amazing service. Nonsense the other jewelry stores offer better service then this low budget store. Of course dont take my word for it shop around in Markville mall and you'll see for yourself. If this owner replies he will insult and ridicule this review. He is unprofessional and can't take a bad review and improve upon himself as a business owner. Shows how petty he is as an owner and as a man.

Thank you Jewellery Forever for fast and professional work done on my ring... I needed my ring to…read morebe sized for the weekend and since it was Monday I thought it would be ok, every jewellery store I went they said it will get done in 2 to 3 weeks or the price they give me was very high because they said ( it is a rush job )!!!! I checked google and found ( Jewellery forever ), got their phone number and called them.. they said no problem we can get it done but they have to see my ring in order to give me a price! I went to Jewellery Forever on Tuesday to get it sized and I got it back by Wednesday with very reasonable price ....Thank you .... Thank you.

We've made several purchases at Moshe over the last almost 10 years. These include everything from…read morea Tissot watch, to a silver chain, to replacement batteries, and items in between. We recently returned to Moshe for a bundle of watch battery replacements. Although the mall was very quiet, there was a steady stream of customers in the store. We were noticed immediately at the door and the gate opened to let us in. We were quickly greeted by another staff, who asked what we needed (which was 5 watch battery replacements on this occasion.) She let us know that we could check the items in for the work and return in half an hour. We left to browse the mall and duly returned not too much longer than the allotted half an hour. Once again, we were immediately let back in the store. I recognized the lady who attended to us for the pickup. She advised that one of the watches was not in fact working. Her assessment was that it likely wouldn't be worth investing more money into fixing. The other 4 watches were all ready to go, complete with updated date and time settings on all of them. I really appreciated that they will recognize the value of not using a credit card, and give a discount accordingly. In the past, the proprietor Ray spent a patient and fulsome amount of time with me to review pieces I was interested in. I also like that they update their inventory regularly, so there's always something new to look at for an upcoming occasion. It was the only reason we had for going to Promenade, and definitely worth returning.

Amazing service and great staff who know the meaning of service!! Would definitely recommend this…read morebusiness to everyone!

Great customer service and prices. I got a watch repaired here and it was very reasonably priced,…read morelovely people.

Got my watch battery replaced here recently. Very friendly and very fast service. Watch was ready…read morein 30 mins - perfect for a lunch time walk in along the PATH. He even cleaned my watch for free! Very reasonable price. Service was exceptional.

The service is amazing. There are lots of both traditional and modern items to choose from for a…read morevariety of occasions and ages. Expensive, but well worth the price for the quality of customer service.

I had several heirloom pieces that I wanted to redesign, and after visiting multiple jewellers,…read moreMark Lash stood out for their creativity, craftsmanship, and fairness. They offered the best value for my gold and delivered a stunning design. A heartfelt thank you to Lory for her patience and expert guidance. I couldn't be happier with my experience at Mark Lash Jewellers.

I walked in with an unusual request to remove a few chain links from a vintage designer handbag…read more The woman who was working there advised me on the best way to do so, and went to work right away. I got my bag back within 5-10 minutes and it's perfect.

I took a few pieces of jewelry that needed repair and resizing to L.E. Jewelers on Queen St. E and…read moreI was very happy with the results. The pieces fit perfectly and the repair was done with care and high craftsmanship. I highly recommend them.

I can't express how incredibly pleased I am with the service, honesty and care Arax shows its…read morecustomers. I went to Arax with my grandmother's wedding band, which had been completely wrecked by another jeweler in resizng it. Eddie worked his magic and made my ring look like new again. I had previously been to Arax over a decade ago. Nothing has changed, still phenomenal workmanship and customer care. Thank you so much Arax. I will be recommending you to everyone I know!

The owner is a cheater and a liar. i brought good gold to him for cash and he wanted to pay me…read morenext to nothing. I won't bore the public with the whole story but AVOID THIS PLACE LIKE THE PLAGUE, unless you enjoy being taken for a ride. i went to AAMIR after seeing this jerk and the payout was fabulous, WAY, WAY higher than offered at the Arax scam place. YOU HAVE BEEN WARNED!