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    Mjm Window Restoration

    4.0 (6 reviews)
    Closed 8:00 am - 6:00 pm

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    Window Universe Cleveland

    Window Universe Cleveland

    4.9
    (46 reviews)

    Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

    ll start off with this. No gimmicks. FOREVER WARRANTEE. (yea…read morereally) No "Time share" sales tactics. No telling me "My wife had to be there for the initial visit" (That is also a timeshare selling tactic) No Special "back to school pricing" gimmicks. No buy one get one free. No LYING and saying the competition makes inferior windows (Then when you see what Window universe does it is actually better than the other company) I got 18 quotes for work on my house 5 window quotes. so I am tired and cranky. I didnt call Window Universe intially. (my mistake) I had one company (Who I wont review) that was all the way up to getting a downpayment from me. They seemed good initially but I had to fire them when they didnt show up (it was a fourth offence) Too bad. Well I called Window Universe they came out fast. The quoting process was fast. The person (lance) who came out was very personable. Now I didnt realize this but their quote was 1500 less than the other guy I fired. Also Lance is a dialed in person. He called Provia on my door and he told me that the door I was getting was not compatible so we had to switch. The previous guy was going to give me that door with the side lights. (Was it going to even work??) yeah so there was that. The appointment took minutes. We also talked about basement glass block windows. Their prices. Right on the sheet AND they were really good about 1/2 what I expected to pay. So I am going to do that too before the winter. Anyhow when all was said and done Window Universe was less than the guy I almost used and Lance double checked he got the proper sized windows and sidelights. Great experience and I still have 3+ weeks before the windows show up. Ill come back and add some pictures after it is done. I know it is going to be great.

    The Third Estimate

    The Third Estimate

    3.0
    (58 reviews)

    Loved JR from the moment he walked into my home. Knowledge, through and readily available with…read moresolutions. Highly recommend.

    I had contacted the Third Estimate about an insurance claim for siding repair from a storm that had…read moredown-poured hail. I had high hopes since I had used them 5 years ago for a roof replacement claim and had no issues. Since the roof repair, they have significantly grown and their communication has made a serious dive. I messaged via their social media after a request for a inspection had gone unanswered that I had filled out on their website. The person behind the social media page contacted and said they had no record, even though I had the confirmation from 2 days prior that my request had been sent. Their siding tech Ronnie had come out and was great to deal with. After that, it went way down hill. I had been sent a email from their claims person asking about the insurance claim and asked for the information for my insurance. I responded the next day with all the information, and received no response. I emailed the following day to make sure that they had received what they needed and got a response as yes. A week went by with no update. I had received a letter from my insurance company that they were denying the claim. I then sent another email inquiring about what was going on and received no response. Another week, another email and nothing. It took me sending a response on their social media stating that I will start looking for another company if I cannot get an update. I magically got a response later that day saying the person was out for a few days and that for whatever reason the insurance company didnt get the email from them. They said they would try the Tuesday after Memorial Day. We are now into the second week of June and nothing. At this point im thoroughly disappointed and saddened at the lack of communication and care that they have showed me. I will move on to another company at this point. I have wasted my time. They obviously do not care about doing work for smaller homes or homes that dont match what they post on their social media. I feel like all the recommendations for this company that I had given out to family, friends and coworkers was a waste because as a return customer, i've been let down. I have all the email correspondence and messages saved as well that will show the large gaps in responses and communications. My home isnt a $500k home, its a small ranch in Parma, but I should atleast be shown the same respect as other customers. Poor customer service

    Mjm Window Restoration - windowsinstallation - Updated June 2026

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