Mixed Review Good & Bad. The Product looks nice and is thick. The installer put a foam backer board up first to help insulate the garage. The installer was very knowledgeable and worked hard by himself. Most companies have two installers, one to cut and one on the ladders to install. The Problem: The Salesperson forgot to write the word soffit and aluminum trim on my estimate, and they said I would have to pay another $1,188.00 to have the soffits installed. What Happened: Window Depot in Rocky River originally quoted me for glass block windows and Siding my garage and all the wood at the top of my brick house. The Salesperson asked if I wanted the hidden vent soffit. The Salesperson didn't bring any samples and showed me on my neighbor's house. The Salesperson hand wrote out the details and I signed the contract for the siding and glass block. On 4/8/21, The installer said the company didn't drop off the aluminum starter strip which delayed him by about 3 1/2 hours. When I got home from work, I asked the installer how they install the soffit. He told me that I didn't order the soffit. I said "yes I did" so he had me call Window Depot right away. Window Depot had the salesperson call me back. He called me back and he came out to look at my house again. The salesperson remembered our conversation and said he must have forgotten to write it in the estimate and that he will take care of me. He apologized again and said he would take care of me. I told the salesperson I wanted the Soffits installed as a new installation, so we don't have to cut anything out or have to do a fix job on the siding. I was paying for new installation and I didn't want anything to be fixed at a later time. He said he understood and said he would take care of me. The Salesperson called me the next day and said the cost of the Soffit is $1,188.00 which I said to him I thought he was going to take care of it. He said he is, this is our cost. I said I didn't think I should be charged extra because this was part of the original estimate. He said he forgot to put it on the estimate and they were giving me the material and labor at cost. I thought that was a garbage excuse because we specifically talked about the soffits. I basically had to pay $1,188.00 or have it fixed at a later time. I paid the $1,188.00 only to find out a few days later that the aluminum trim was not installed on the house because the salesperson didn't check those boxes off either. I said I would have held off on the siding if I knew it was going to cost so much. On 04/27/21, I called to complain to the Owner. I explained everything that happened and what I thought The Window Depot should do to make it right. I thought I shouldn't have to pay the $1.188.00 since when I signed the contract, I thought it was included. Had I known it was going to be more I would have held off to save more money first. The owner said he was looking at the contract and certain boxes were not checked off which told him I didn't order it. I explained the salesperson hand wrote the order and I thought that included everything we talked about. I explained that as a customer I don't know all the terminology that a contractor knows. I explained that I referred to the top of my house as the peaks and the salesperson referred to them as the gables. I had no idea the gables were separate from the facia (aluminum trim) at the top of the house. When I referred to the peaks of the house, I meant having it all completed, not just siding. Even the installer said nobody puts siding up without the trim. The owner said since the time they estimated my job, they had to increase their prices three times. This means I didn't pay cost from when I ordered the siding, I paid the cost of a price that was raised three times. The owner's resolution was the next time I do a project I should call him so he can give me a bigger discount. That doesn't seem right to me. They did such a bad job with this project and to make up for it they want me to spend more money with them. I just can't see calling again because what problems come with the next project. Because of the salesperson's blunder, the installer had to retrofit the soffit on my garage. So, I got a fixed job as opposed to a new installation. The brick contractors that were at my house at the time said Window Depot should have absorbed the cost and installed it at no charge. They said for the salesperson to miss that much stuff on the estimate and expect me to come out of my pocket was not good business. Based on my experience I would not call Window Depot again. If a company that big can't absorb the mistake made by the salesperson, then it makes me question other aspects like will they honor the warranty if something happens because that's money coming out of their pocket. read more

A friend in my neighborhood had enthusiastically recommended Window Depot to me. This friend had called a number of window companies with a particular request that had been denied by all the window companies except Window Depot. Everything my friend had told me about the experience of working with Window Depot I found to be true. Being an interior designer I have worked with many contractors over the years. I look for certain qualities before I will let a contractor work with my clients. My experience with Window Depot hit the mark on each quality. My initial phone call was met by a very polite person who directed my call to Sean Farkas, the salesman. Sean returned my call that day. I found him to be very punctual, polite, and professional. Sean walked me through my window options and knew what type of window was required by my homeowner's association. He demonstrated the sample window to me and explained what would happen next. I signed up that day. I received a call from Mike Campbell who remeasured all the windows prior to the order being placed. Mike confirmed the time frame when the windows would be installed. On the day of installation, Dimitri had on his shoe covers and put down the drop cloths throughout the home. Alex was organizing the windows. The two installers worked as a team and were very professional. Later on Mike returned and helped out the other two to finish the project. The old windows were hauled away. A couple weeks later I received a visit from Rory making sure I was completely happy with the windows and the experience. Rory arrived with the window warranty and also a gift basket for me. My new windows and slider are great. My rooms are much warmer and quieter. The entire experience working with the team at Window Depot was very positive. Everyone was very personable and professional. I, too, can enthusiastically recommend Window Depot for any of your window needs. You will not be disappointed. Kathy A read more

We did our research on Patio sliding doors with mini blinds on the inside and called several dealers and went to one of them in person. We thought only the two most known window names were all there was. We were blown off by one and the other tried to upsell us. Then we found Window Depot, from our first call to final inspection it was enjoyable!! They listened to us and showed us All' our options - not just the most expensive. We set up a time for Ryan to come measure and he actually showed up on time!! The other company's guy forgot twice and laughed about it. Ryan was wonderful. He was thorough and listened. Tony came and checked measurements and and told us how the process would progress and the approximate timeline. They are all great to work with. We paid our deposit and because of manufacturing and or shipping delays was expecting to get our door in two or three months. One month later we had our door installed. Two installers put it in. They arrived at the time stated and a few hours later they were done and they had cleaned up any thing that needed cleaned up. Very respectful and pleasant guys. They didn't even mind my kids watching them and occasionally getting in their space. A few weeks after the install Rory arranged to come and make sure all was well with our install and the door itself and went over the warranty with us. The whole process was enjoyable and they are all great to work with, not all like the "big name fancy window specific dealers. We highly recommend Window Depot, we will absolutely use them again. read more

"I am thoroughly impressed with the exceptional service provided by Dimitri and Alex, Ryan and Rory from Window Depot/ Bath Depot Westlake! From the initial consultation with Ryan, who had knowledge of the products and able to provide help with the selection of products and walked us through the ordering; to the final installation with Dimitri and Alex, these professionals exceeded my expectations at every turn. Dimitri and Alex amazed us with their attention to detail, expertise, and professionalism. Their skills were evident throughout the process. The installation of new windows and doors in my home was completed efficiently and with minimal disruption, leaving my property looking better than before. They were amazing with my kids safety and curiosity. They worked carefully around them but efficiently. The end result is not only aesthetically pleasing but also provides a noticeable reduction in noise pollution and energy savings. I would highly recommend Window Depot of Westlake and installers Dimitri and Alex to anyone seeking reliable and high-quality window installation services. Their dedication to their craft is evident, and I am grateful for the excellent experience I had with them." Thanks Rory for the follow-up visit, we are very happy with the end result! read more

All in all it was a good experience . They were punctual they came they remove the old windows cleaned up put in the new windows made sure everything was Secure and complete . I love the windows they open nicely they're easy to clean . My only issue with them was it was raining that day they lay down drop cloths throughout the house but when they came to remove the drop cloth they walk through my whole house with Muddy shoes so I literally had to mop every room in my house . Then one of the windows that they put in was smudged between the pains so I had to call and let Sherry know who is who I spoke with and she asked me did I clean the window which irritated me terribly because I thought why would I call you if all I needed to do was clean the window . She was very nice made arrangements Jeff came out replaced my window and it was fine . When the screen blew out during the storm we had a week or two ago Thomas came out to look at the window to make sure everything was Secure . Their customer service is impeccable ! read more

We are very happy with our entire experience start to finish with the services provided by Window Depot. From the time we received our initial estimate to the finished installation, we have nothing but amazing things to say about the salesmanship, workers at our property, & exceptional customer service. Another aspect of this remodeling project we are very appreciative of is the communication in regard to supply chain issues. It was very nice to receive a letter in the mail one day notifying us of a potential delay; even though we were, fortunately, not affected by such issues, we were thankful for the generous, upfront effort to keep us informed along the way. We are thrilled with the outcome and are more than happy to recommend Window Depot's services to anyone not only looking to add value to their home through a home remodeling project, but of working with amazing people along the way!! read more

We chose Window Expo to install our new replacement windows over other window companies due to the quality of their product and the ease of working with them to plan and ex cute the process. We were given some locations to view for the quality of their work and received encouraging comments from satisfied customers. Our windows were installed by the team of Mason, Donnie, and Kelsie who did exceptional work and kept us informed of what was being done and answered any questions we had during the process. The team completed the process in an efficient and professional manner, cleaning up several times during and after each day's activities. The end result was an impressive upgrade to our century home. Our thanks to Joey, our project manager, and to Joe, the Project Manager, who followed up and insured that all was completed to our satisfaction. read more

Silvio and Brian did the tub to shower conversion for us on September 19-20/24. My husband and I are very pleased with the job done. We got exactly what we arranged with Jack for , but added a shower door as they were doing the work. Jack was a miracle worker because at the last minute, he found the shower door with the matching features and components to match.Silvio was a very good worker, always on time and always managed to clean the areas where he worked. We will be happy to recommend Bath Depot to friends and family who may be needing this kind of work.Very good efficient workers are hard to find so keep Silvio working on many more bathroom jobs, he is definitely a keeper.More power to your company and many thanks to Jack who made mall of these things possible. read more

We have been "window" shopping for almost a year. I lost count of how many companies my husband had at the house. When we met with Tony Hoty from Window Depot I knew they were the company we were going with. There was no long dragged out meeting with pressured sales. They were straight forward and honest. The process was easy and quick. Shawn, Mason, Donnie and Graham were so professional. They cleaned up as they worked and left everything tidy when they were finished. Any questions I had were answered and explained in detail. I cannot stress how pleased we are with them. I was especially grateful that they had no issue with my dog insisting on "helping" with the install. Thanks for the great job Window Depot (Rocky River, OH) read more

Replaced all windows in home with Highly Rated and Recommended OKNA windows. Built knee wall in Living room and enlarged window openings in 2 bedrooms. Replaced matching door from living room to sun room. The finished design provided by Tony and Dave from my vision of the completed project was exceptional. Our project was much more than just replacing windows one for one. We did pick a more expensive manufacture and wood tone interior and sandstone exterior at added expense. Both my wife and myself hate "plain white" vinyl replacement windows. The installation provided by Pat and his team was lengthy but very well done. we had a few ordering discrepancies, but all were resolved to our utmost satisfaction. read more

I cannot express enough how great it was to work with window Depot to get new windows. Sean, my sales person, was awesome and answered all of my questions anytime I had them via text or phone call. It was always what was more convenient for me which I loved. He priced out different options and brought samples out here for us to look at. The windows came in much sooner than was expected and scheduling the installation was a breeze!! The person came out and installed them. He was nice. He was quick. He did an excellent job and cleaned up everything after he left. My windows are amazing and I cannot wait to get more. I would strongly encourage anyone who is looking for windows to contact the crew at window depot!! read more

Window-Depot USA Cleveland delivered beyond my expectations. Everyone I worked with from my initial call with John to inquiries and installation times by phone and email with Sheri, all of the installers, including Pat who also assisted with initial measurements for my door while installing our windows as well as Rory who followed up on service and how everything went. Hands down, I will be going with Windows Depot for our future projects and recommending family and friends as well. It was such a pleasant experience where expectations were set from the beginning and quality provided top notch from beginning to end. I look forward to working with you all in the very near future for our next window project!! read more

I just had Window Expo install 4 sliding glass doors in my condo. Mason & Donnie arrived on time as promised. I can't say enough good things about these two guys. They were very friendly and easy to work worth. They checked with me several times during the install to make sure how I wanted things done. I was impressed with how hard they worked and am very happy with the quality of their work. I had been worried about how long this job would take and was so pleasantly surprised they completed installing all 4 doors in one day! They even cleaned up after themselves and feel they actually left my home cleaner than it was when they arrived! I would not hesitate to hire them again if I have any future needs. read more

We recently had 13 windows in our home replaced by Window Expo and I couldn't have been happier with how everything went. The project manager came to our house and did a great job explaining all the facts, pricing and choices that we had for replacements. He made the choice very easy for us. We got several emails updating us along the way which was helpful to know that things were still on track for installation. The day of the install, the installers did a wonderful job. They were quick, very personable and worked like a well oiled machine. I truly couldn't believe how fast things came together. All in all, I couldn't be happier with the windows and the entire process. read more

This review is for Bath Depot which is the same company as Window Depot. We just moved into a house a few months ago and almost immediately had issues with the bathroom that our inspector didn't catch. These issues ran far and wide, eventually making our shower/tub completely inoperable. We are so thankful to our shower/tub installers Bill & Bill for designing such a beautiful bathroom. Due to our particular situation, the drain could not be moved, so they designed the drywall that needed to be built so that we could have extra space to get shelving over where the current drain stands. And who doesn't love more storage in the bathroom? Thank you so much! read more

From the initial meeting with our salesman to the finished project, the entire experience was seamless & exceptional. Our salesman had with him all of the options & materials for our new bathroom project; it's always nice when there aren't multiple visits! Everyone experiences pushy sales tactics, but our experience was nothing short of professional & courteous to our needs. The installers were polite, organized, and clean. Felt exactly how you'd want a local NE Ohio company service to be, well executed and part of the family! We are thrilled with the finished product and plan on showing all friends & family. They also do incredible work with doors & siding! read more

We had a wonderful experience with Window Expo for our new windows. Ryan did an excellent job during the consultation--he was professional, knowledgeable, and helped us choose the right options for our home. Joe handled the installation, and he did a fantastic job. The windows look great, and the process was smooth from start to finish. What impressed us even more was that Window Expo came back after the installation was complete to ensure everything was perfect. This level of customer care really stood out. We're very happy with the results and would definitely recommend Window Expo to anyone considering new windows! read more

We were looking for a company that had not only a great selection & pricing, but one that had great customer service & track record of reviews from previous customers. Boy, did we find that with Window Depot! Everyone that was associated with our installation, from the scheduling with Sherri, initial sales presentation & communication from Paul, and all of the workers, especially Mike who was very professional, kind, and communicative! The follow up visit from Rory was unexpected but also greatly appreciated! If we ever need further remodeling done @ our home, we will certainly call upon Window Depot Cleveland! read more

I had to make a couple windows smaller as part of a kitchen remodel and I had a hard time finding a window company that would also handle reframing the windows, so I was very happy Windows Expo would handle that for me and I didn't also have to pay for a separate contractor. For including that work in the price, I thought it was fair given the smaller job. Steven and the installation team were so quick and did a great job, especially with having to deal with a weird wall in an older home. The only downside was that they don't do any siding so we had to find someone else to finish up that part of the job. read more