I bought my Ariens Zero Turn mower over 12 years ago. I've maintained it so it's lasted longer than…read moreexpected. I purchased the mower new from Southern Indiana Equipment (SIE). SIE hasn't carried Ariens mowers for many years, and they do not carry ANY Ariens parts what-so-ever. Additionally the only retailer selling Ariens in the Louisville area is Lowes and they do not handle parts either. BTW this lack of a replacement parts is something you should consider before buying any brand mower. Yes you can find parts on line, but many times you need the part today and on line purchases are not always reliable and can take a week or more to be delivered. All that said, recently I've needed a couple parts and could not find them anywhere locally. When I searched on line for my parts, several times my part number was cross referenced with Gravely mower parts. Ariens and Gravely are made by the same manufacturer. So I start researching Gravely dealers in the Louisville area. Eureka, The Mower Shop is a Gravely dealer! Not only is The Mower Shop a Gravely dealer, they carry a large inventory of replacement parts. The Mower Shop has had every part I've needed so far, and at reasonable prices. Additionally, the employees I've dealt with were all friendly and knowledgeable. IF I ever buy a new zero turn, The Mower Shop will be my first stop!

I drove accross town because we had a Toro mower with A Briggs and Stratton engine...not purchased…read morethere. We did not have the recept or card statement. but after contacting Toro/ Briggs they suggested going to an authorized service center and if it was that new ( less than year ?) they would be able to verify by serial # ...I remembered my parents had bought mowers there years back (I'm almost 68 so years ago) the guy at the desk was very courteous. But he went back to ask the " lady that handled warranties" each time he came back I wasn't able to provide..receipt no..credit card statement no ...I had intended to leave it for repair ( on my dime) but an older larger woman came out to repeat what he had already said...but then said I had not been told what I said by the engine company...as a retired medical professional I suppose I had not been called a liar in so long I was shocked. He went to see cost to check it out after he stepped away I thought why patronize people who feel free to call you a liar ..so I eggresses replaced my mower in the truck...but came back In side to tell him why I was not leaving it and to thank him for his time. They appear busy so I guess they have plenty of business...not to worry I won't waste another minute there....I looked online when I returned home and there are things posted from Briggs and Toro indicating what I was told. I'm not sure why she chose to say they never told you that as opposed to they may have told you that but our company policy won't allow it or ? Perhaps being a mower warranty clerk in a mower shop at her age has made her bitter ? Who knows... I think we'd use pinking shears on the lawn before returning there.