Repaired a gold necklace for me. Great guy, great prices…read more He's personable and clearly cares about doing good work. Highly recommend

While quick, when I returned for my bracelet it was thrown on the counter in an effort to get me on…read moremy way to help another customer, No bag, no cleaning, no testing my clasp to tell me what was resolved & ensure I was happy. Disappointed as I've had very positive experiences in the past.

I have had my watches serviced here and been impressed by the service. I just dropped them off and…read morewalked down to the Regulator to poke about for a bit and then they were ready, less than an hour later! I have also had a very fragile antique ring repaired here. An Nguyen was very patient in discussing what I could expect from the repair. I appreciated his honesty and willingness to attempt the repair anyways. Additionally, I have two friends who have had engagement rings designed by An. He really takes time w each client to get to know their style and what is going to make them happy for years to come. Both of those lucky girls ended up w amazing, one of a kind diamond settings that perfectly matched them. Supporting local artists and having a piece of jewelry that you will love for a lifetime, doesn't get much better than that!

I've had my wedding ring repaired here. An had it fixed in less than 20 min, all shiny and…read moreeverything. He even cleaned my engagement ring for me too! While we waited, I loved daydreaming about some of the other pieces in the shop. I was eyeing a particularly gorgeous ring that would be a perfect anniversary present. **hint hint** (In case my husband happens to read this review)

Would not recommend them with high carat gold. Wanted to turn my 24k gold into other jewelry and…read morethey did a scratch test to test the gold. They stated it was 22k. As a jeweler, they should know scratch tests are not meant for higher carat gold but a xrf or pmi gun. Took it to a pawn shop for testing and even the jewel recycle and they both confirmed it was 24k. Them being jewelers, they should know this and not try to scam customers. Their work is amazing from what I have seen but I can not trust them. Beware.

When a tenured branding expert moves from Los Angeles to Durham, she's compelled to analyze…read morebusiness presentation. From the moment I met one of the owners, this gem of a store got my attention. Before setting foot into the shop, I was impressed by their proactive, organic social media campaigns. The visit to Jewel Smith of Durham blew our minds. The attention to in-store customer service was most refreshing and sadly unique. They know how to make the jewelry purchase experience fun and memorable. Each piece is created by talented architects with impressive tools and timeless machinery. There are exquisite pieces that are one of a kind with gems carefully purchased from every part of our planet. I realized after my first visit to the local mall here how I'd never again attempt a purchase at a chain jeweler. It's not too late for Christmas with their fully staffed extended Holiday hours and a dedicated parking lot. And then there's always Valentines Day.

Fast, friendly, & efficient service. They charge very reasonable prices for jewelry repairs.read more

Awesome service, Great prices, Quality jewelry, Wide range / selection of new and custom inventory…read more thank you guys for sure a upbeat attitude and all around positive experience Sosten @ Love and Respect

AVOID AVOID AVOID I…read morebrought my Luminox in for a battery 12/2025, I specifically mentioned that the watch is used in water (as it's a dive watch rated for 100m), he said no problem. Well today I had it on when I jumped in the 5ft pool, and the watch completely flooded, water leaking from the back case.

Got recommended by a bunch of other jeweler stores in the mall to go here. Wanted to get a hole…read morepunched into my leather strap. Asked the lady at the front if they did the service. She then grabbed my watch and turned around (assumed that they would mark and show me where they would punch the hole). Proceeded to quickly punch the hole without asking me and did it off center, ruining a 660 dollar leather strap. When I complained to her, she rudely and abruptly slammed the hole puncher in front of me and told me to do it myself. DO NOT GO HERE FOR ANYTHING

Amazing people They are the best and most reliable people I have ever dealt with. They have fixed…read moreand created the most amazing pieces for me.. honest, down to earth and always willing to access and give you an honest opinion.

Kind, helpful, and quick! They helped me out with multiple items I brought in for repairs and I had…read morea lovely chat with them while they completed the repairs and cleaning. Super knowledgeable and nice to work with!

Shoddy business at best. Terrible customer service. Rude and unprofessional. These people will lie…read moreto you right in the face and then act like they are your best friend right after. What ever you do don't ask For Rebecca. I have never worked with someone more incompetent in all of my days. Don't except to purchase anything of quality from this store. They don't even sell Rolex anymore. What a joke.

Fantastic service and a great selection of watches. The cases are curated well and arranged neatly…read more- while they offer a solid selection it does not appear over crowded. The interior is clean and quite inviting. The staff was very friendly, attentive, knowledgeable, and efficient. They will work with you and try to get you the best deal on whatever you are looking for while allowing you to look around and take your time. The experience was incredibly smooth from start to finish, and at moments I even felt a tad pampered. Highly recommend and would definitely return.

Customer service is the absolute best. They were not able to repair my glasses, but reached out to…read moreanother vendor for me. And while the glasses were not able to be repaired the service received was appreciated.

Mom had a ring that had been run over by a car in her jewelry box for years. I heard about…read moreJohnson's from a friend who has lived in Cary many years, so decided to take the ring in and see if they could fix it. The lady that helped us when we left the ring made no promises, but said they would try. She was so kind! Today we picked up the ring....and it was even better than new!! Not only did they fix it, they cleaned it up and it was shining like new. She is so pleased and the people there are so helpful. I will come here for any repairs and even a watch battery from now on. A small but wonderful store with wonderful customer service!

I found the assistance I received here to be extremely helpful. I have a pair of 14K gold hoop…read moreearrings where the clasp had broken. The owner here gave me feedback on how it can be repaired the cost. He even reattached it but recommended new clasp to avoid future issues. I appreciate the professionalism and Prevision Quartz expertise on this visit. I do recommend them for jewelry repair services.

Stopped into precision quartz to get my Movado watch battery replaced. They ended up finding a…read morekinked gasket as well. They replaced that quickly as well, with parts already in stock. Reasonable pricing and quick, professional service from the highly experienced owners. 10/10 recommend

I came on a whim to browse and no intention to buy anything. I just wanted to look at beautiful…read morethings. They were so very friendly, not pushy in the least. Also, they gave my engagement a free cleaning by hand, which I thought was only done by larger chain jewelers. The selection of jewelry was lovely--so many interesting pieces.

I went here to get a ring repaired and another ring sized. I'd been to a competitor a couple of…read moreyears ago to get one of these same rings repaired. What a completely different experience. The sales people at Hamilton Hill were very warm and friendly. The goldsmith who was going to do the actual repair met with me, explained what he would be able to do and gave me a choice with the estimated cost. It was by far less expensive than the estimate I received from the competitor. I am very, very happy with the result and so glad I chose Hamilton Hill.