Larry is the best! You won't find a more honest man or better Jeweler in all of Raleigh!read more

Personalized services at reasonable prices. Nice folks! Watch battery replacements only $5read more

At Bailey's we had a ring reset. I also purchased a watch there. Service was phenomenal. The work…read morethey did on the ring was spectacular. I would definitely highly recommend them.

A+ customer service. Went here to get a new battery in my watch and to my surprise there was no…read morecharge. Donations are welcome but not required. Also had my earrings cleaned too. Thank you Emilia for your great service. I will definitely be back.

I went to Finks a couple of weeks ago looking for a watch that I could one day pass down to my…read morenewborn son. I was interested in looking at Rolex watches, but I was a little hesitant and wasn't sure what to expect. Katie offered to help me, and I couldn't be happier that she did. She was incredibly kind, patient, and knowledgeable, and she made the entire experience comfortable and enjoyable. She never made me feel pressured and took the time to answer all of my questions and help me find something that felt truly special. I'm extremely happy with the customer service I received and feel very fortunate to be working with Katie. I highly recommend working with her if you're looking for a great experience at Finks!

Got into watches this year and walked into Fink's a couple months ago. The staff was excellent…read more Shout out to Antony, the store manager. I have bought several items here and have always been treated with respect and courtesy, despite my plain attire and manner. They are also an authorized Rolex Dealer (I believe the only true AD in the area). Lucky for us, they are excellent. The demand for Rolex is insane, and for some ADs this gives them an excuse to be jerks. Not these guys, they will do their best to get you the piece you want, even if it might take a while. Transparency and courtesy are all a customer can ask for, and these guys have it.

Took my wedding band to Johnson's Jewelers after I lost two small diamonds. Very friendly and I was…read moretold the repair would take 2 weeks. I was pleasantly surprised that it took just over a week and received a detailed voicemail with the hours the shop would be open. I would definitely use Johnson's Jewelers again!

Very knowledgeable about diamonds, wide range of inventory and the customer service is…read moreoutstanding. I love going to Johnson's! it's a great field trip!

I FOUND THE ONE!! I spent a year searching jewelry stores up and down the east coast looking for…read moresomething very particular, a 'grandmothers bracket' for my wife to celebrate our 40th anniversary that would have the birthstones for all of our grandchildren. After every store saying, nope, don't got that, I met Christian at JM Edwards. The first real jeweler that took a genuine interest in me. Christian helped me design the perfect bracelet and then custom made it form me, and he did it inside my budget!! ... it came out exquisite. JM Edwards is not a jewelry store where you take a watch to get a battery replaced, it's a jeweler, someone who listens and cares, and delivers exquisite pieces.

High price for changing watch battery and after providing the battery the watch stopped workingread more

First of all, I would give zero stars, but everybody there was understanding and communicative…read moreEXCEPT the "head" jeweler with "40 years of experience" (which he gladly gloated about when we showed him the ring / told him another shop didn't feel comfortable resizing the due to being a tension setting). Not mentioning names so I don't get my review flagged, but S.E. is either the Grinch incarnate or a merely a small, angry man... either way, the ownership is too complacent or lazy to do anything about it. My now fiancee and I brought her engagement ring there to be resized after being recommended to do so from the store we purchased from. Their website mentions "most resizing done within an hour", so we figured we would give it a shot. Upon arrival, as mentioned above, the jeweler saw it, and gave us a time that it would be complete by, "give me a couple hours", cool, we can walk around the mall, eat, kill time. About 15 minutes away from the time we were given for pickup, seeing as we were walking right by the store, we decided to check and see if it was done. We arrive and ask, and the jeweler scoffs "it will be ready closer to when you were told it would be ready". We explained to him we were told 3pm, and currently it was nearly 2:50pm. His reply? "I guess I better get started on that then". We are in no-rush, so we tell him okay, and that we will go next door to the restaurant there for a couple drinks and a snack. Before we are even finished with our single drink each, and a small plate of wings, he is in the establishment schmoozing with other bar patrons. We then return to the store and, thankfully the ring is done. We look at it, and well, it's good enough, but we've been in the mall around 6 hours at this point. I explain that I had planned on proposing that night, and while I appreciate the quick turnaround on this type of job, I will likely be bringing it back to have it corrected and returned to as close to it was when we bought it, to which they agree is fine. That Sunday, about 2-3 days before Christmas, I return with the ring. I am discussing with the jeweler that, for as confident as he was, this (small) resize does not exude "40 years of experience" and I would like him to correct that and fix the issues with it. Issues being, when resizing, he did not cut evenly or did not bend it in evenly causing the settings to basically be lopsided when the ring was on the finger, the diamond itself was far looser than when we brought it, and, worst of all, in resizing, he added metal to the tension setting as it had opened up a little. This metal not match, nor look consistent with the white gold on the rest of the ring, it was not built up, nor sanded enough to not look like a sack of potatoes (shown in pictures). He agrees that it isn't his best work and will fix it up for us. I proceed to ask him about when he thinks he'll be able to work on it / general timeframe, as once again, I know it's close to Christmas. I mention it's not a huge rush and I don't want him to think I'm rushing him, as that may have been the case initially, causing him to perform less than stellar work. He mentions "It'll be done Wednesday"... puzzled I reply "Oh, on Christmas Day? You're not taking the day off?"... his response "I'm f-n Jewish, I don't give an f about Christmas, I'm going to work and make some cash". Somewhat shocked by the delivery, but hey that's his choice to work Christmas, I smiled and nodded and left the ring with him. Christmas passes, it's Thursday so I am expecting to get a call that it's ready. Nothing. Towards the end of day, I call. One of the other staff members goes to look and then informs me he can't even find the ring, and he would ask the jeweler and get back to me. Doesn't get back to me. Now it's Friday evening, I call again. "It's on the bench ready to be worked on. It will be ready for Sunday". Sunday comes and goes as we traveled to do a late Christmas with my fiancee's family, no call Sunday. Monday we return, later in the day, figuring we would give them a final chance to rectify the situation. We get there, the ring is still on the bench and has yet to be started, and to boot the jeweler isn't there. The nice woman at the counter tells us that she thinks he just went to grab a quick bite or use the bathroom but should be back soon. We wait around, and he finally returns, and it STILL hasn't been started. There is finally some back and forth, a bunch of excuses, and I ask for the ring back. "I guess you want your money back to?" "Yep, thanks for making that so easy'. I then mention that if it can't be fixed, I will hold the business liable for refunding me the cost of the ring itself to get a replacement. "Sure thing buddy!" as he hands me a business card, with his personal number written on the back with "text". Would 100% avoid this place if you want anything other than cheap/theater jewelry fixed lest deal with this payaso.

Many years ago I brought my moms ring in to get resized for myself, excellent service then and just…read morerecently I brought in an engagement ring to be sized down (10k gold). Again, excellent customer service and workmanship. I'll never trust anyone with my jewelry needs except Treasure Isle. Added note: in the past when I worked as an optical manager, I would send patients with metal frames to Treasure Isle. None of our customers ever had anything but great things to say.

Did good work for my link removal for a fair price Attention…read moreto detail and very timely. Accepts Apple Pay wahoo Would recommend

I found the assistance I received here to be extremely helpful. I have a pair of 14K gold hoop…read moreearrings where the clasp had broken. The owner here gave me feedback on how it can be repaired the cost. He even reattached it but recommended new clasp to avoid future issues. I appreciate the professionalism and Prevision Quartz expertise on this visit. I do recommend them for jewelry repair services.

Amazing service! I came in for help cleaning a watch for a gift and they did a great job, were…read moreexceptionally kind, and had great service!

We are all entitled to our own opinions, right? Well here's mine:…read more Parking: 3 Location: 3 Decor/ambiance: 3 Customer Service: 2 Probably one of the oldest pawn shops Downtown RDU. Decent location if you are walking. If you have a car prepare to pay for street parking or pay for a parking garage. Sometimes you will find them on free parking days. The location is in the middle of town. The prices of some goods are the same of what you find in the stores they come from. I'm not sure how people buy the items thinking they are getting a deal. I saw used musical instruments and gaming consoles going for the price brand new one were. Sad to say, I stopped by on a search for a new piano. After lurking around the store for about 15 minutes, I can honestly say out of at least 9 people working not one person greeted me throughout my searching experience. No one asked if they could help me or nothing. And no, out of 9 employees at least 3 were standing around talking to one another. Oh well... maybe next time.

Would not recommend them with high carat gold. Wanted to turn my 24k gold into other jewelry and…read morethey did a scratch test to test the gold. They stated it was 22k. As a jeweler, they should know scratch tests are not meant for higher carat gold but a xrf or pmi gun. Took it to a pawn shop for testing and even the jewel recycle and they both confirmed it was 24k. Them being jewelers, they should know this and not try to scam customers. Their work is amazing from what I have seen but I can not trust them. Beware.

When a tenured branding expert moves from Los Angeles to Durham, she's compelled to analyze…read morebusiness presentation. From the moment I met one of the owners, this gem of a store got my attention. Before setting foot into the shop, I was impressed by their proactive, organic social media campaigns. The visit to Jewel Smith of Durham blew our minds. The attention to in-store customer service was most refreshing and sadly unique. They know how to make the jewelry purchase experience fun and memorable. Each piece is created by talented architects with impressive tools and timeless machinery. There are exquisite pieces that are one of a kind with gems carefully purchased from every part of our planet. I realized after my first visit to the local mall here how I'd never again attempt a purchase at a chain jeweler. It's not too late for Christmas with their fully staffed extended Holiday hours and a dedicated parking lot. And then there's always Valentines Day.

Disappointing order process. Tried to switch to a different more expensive watch and just no…read moreflexibility when the watch hadn't even shipped. Not a great customer experience.

purchased a 556i Alcantara strap, the CS team called to verify the order given my billing and…read moreshipping address were different- not a concern after a swift call the team shipped to my desired location. Strap delivered the following day given I'm just down the highway in the same state. The strap is of phenomenal quality/value for the price and seems to fit better than the standard leather strap that came with the 556i. I absolutely would return as a Sinn customer and would recommend to others as well.