My husband and I were very disappointed with Susie Cruise…read more We are seniors and finally took our lifetime dream trip to Italy. Unfortunately, we both became very ill with covid during our last 3 days in Venice. We contacted Susie to see if she could help getting us an earlier flight home. She was not helpful at all. She told us to call ourselves. We never heard from her again after that. There was not even a follow-up to see if we were okay. We would not recommend her services to anyone.

Cruisy Susie is The Best!!!! This was my first trip out of the country and it was an absolute…read moreADVENTURE! Which is exactly what I was hoping for....I wanted every moment to count! I would definitely recommend her to ANYONE!!! We spent 3 days in Paris that included excursions to the Louvre, the Catacombs, the Eiffel Tower, a Sienne River Dinner Cruise, entertainment at Moulin Rouge and a delectable Foodies Tour. There was no rest, but a perfect way to jumpstart the vacation. We then enjoyed a peaceful ride (FREE upgrade to first class) on the train to Bordeaux, France. On day 4 of our adventure we boarded a river cruise ship which was an ALL-INCLUSIVE 8 day wine cruise offering excursions at wineries, castles and MOST IMPORTANTLY some much needed "down-time" for shopping. Thanks Susie.....I'm dreaming about my next big adventure and will be calling you soon!

Lori was great to work with since she's kind and flexible. She found us a great hotel to stay at…read moreduring our mini-honeymoon on Maui, the Hyatt Regency. Who wouldn't love a luxurious hotel that has penguins in one section of the grounds?!?! We had great views of the landscape from our room and enjoyed our stay there. The location was great since it was by the ocean with incredible views of the mountains to wake up to, yet still near a shopping center that had an outstanding restaurant called Monkeypod Kitchen. The hotel was also located pretty close to Lahaina, which is a cute town and one of the highlights of Maui. This was one of the nicest hotels I've ever stayed at! The hotel had nice staff and was clean enough for my picky standards. Lori was great to work with, and I'd definitely recommend Luxiva Travel to other couples or families looking to add elegance and comfort to their travels.

If you want to go on a fabulous vacation but don't have the time to do your own research, Jennie is…read morea great resource! Her knowledge of amazing places and adventures is matched by her dedication and service. She is a seasoned traveler who loves the finer things and goes above and beyond to share once-in-a-lifetime experiences with her clients. When we were forced to cancel our Hawaii trip in 2020, Jennie worked relentlessly to ensure everything was refunded quickly, and rebooked it all when the world opened back up. I can't wait for her to plan our next vacation to Europe.

Jennie was amazing! She helped plan a trip to Amsterdam, Copenhagen and Norway. She made the…read moretravel between places so easy for us. One that we truly enjoyed was the over night boat trip from Copenhagen to Oslo. It was an amazing way to travel and see things. We had an issue with a flight from Amsterdam to Copenhagen and needed to get to Copenhagen to see one of Elton John's final concerts. Jennie quickly found us a flight which wasn't outrageously expensive and we got there on time to see the concert. The trip was amazing! We did and saw things we wouldn't have if Jennie hadn't planned it.

I have used for all my business and personal travel needs for about 10 years. Great service!read more

To update and be fair, Jet Blue sent an email confirming that they had not contacted the travel…read moreagent about the changes to our flights. I do apologize, the blame was on Jet Blue, not the travel agent, not updating flight information.

Our European (half biz/half pleasure) trip in 2015 would not have been the same without Nicole's…read morehelp. Not only did she book all of our flights, hotels, trains, and cars, she did did it all based on a set of addresses and times where we needed to be for work. It was really effortless on our end as Nicole took care of every little logistic. She also helped us when we missed a flight from London to Edinburgh to book a new flight that same night and redo our rental car. Nicole, YOU ARE AMAZING at what you do and can't wait to turn over the planning for our next adventure to your expertise!

Soonie is is absolutely the best, having helped us for over 39 years in 50 counties we traveled…read more She assisted us and went above and beyond countless times! We would never travel with any other company or agent. The owner (Kevin and Evelyn) are superior in their hands on approach and caring attitude about their clients.

I had been using Global Travel for years. I have no idea what happened to their customer service…read morebut things have changed in the last year. My advice is to forget these clowns and pick another travel agency unless you're into a smug attitudes coupled with horrible customer service.

Girlfriend's flight was delayed 10 minutes coming into Boise due to weather. Called and let the…read moremanager know what the situation was in advance. Regardless, they did not hold the shuttle an extra 10 minutes and left my girlfriend stranded in Boise. I had to drive down from Sun Valley to pick her up in the middle of the night because she was not comfortable driving in a snow storm. COMPLETE DISASTER!!! After all that, the company also refused a refund. I'm guessing 99% of the company's business comes directly from airline travellers. To me, this is similar to if your flight was delayed 10 minutes and your connecting flight just abandoned you at the airport. Absolutely unexcusable. Shame on them for running such a poor business. I have also heard from people that weren't abandoned at the airport that that the busses are FREEZING cold in the winter and completely miserable 3 hour journey. I am going to be travelling to Sun Valley every year for the next 30 years (hopefully) and I will recommend every person I come accross to avoid this disaster on wheels.

Watch out for these folks. They charge $69 each way per person to get from Boise to Sun Valley and…read morethey will not refund your money even if your airline schedule changes. I made reservations with this company for late January 2015 in September. My United flight was scheduled to arrive at 3:04 pm and the bus leaves at 3:30 pm. It was impossible for me to arrive any earlier from where I live on the East Coast. Wouldn't you know it, a week after I make all reservations, United notifies me that the flight will now arrive at 3:50. I notify Sun Valley Express and this unethical company will keep my $138 dollars. I understand that they may not want to refund money if a customer changes their mind, but this was beyond my control. This is my first trip to Sun Valley and if I ever return, this experience will color my memories. I doubt if I'll be able to return within a year to use that bus ticket but any future trips I'll arrange for a one-way car rental for about $30. I know I can count on the car rental companies unlike Sun Valley Express, a company that puts its own considerations ahead of its customers. Here is an update. Once I informed the company of my Yelp review here is their reply. I will note that their website is clear that no refunds will be made and unused tickets can be used up to a year after purchase. It seems however that based on their reply to me they may allow a customer to redeem their ticket after a year passes. Will it be available to me after two years? Three? There is no guarantee of this. In addition, watch out.... If you complain on social media they will refuse to serve you ... After they have met their original obligation, of course. Here is their reply: Hi Karen, It's a shame that you did not write this accurately and truthfully with full facts. I have noted this in your account. As stated before, you tickets are available for your future use. We honor our agreements. Other than the use of those paid tickets, we will refuse to do business with you in the future.