Excellent design help and beautiful results! This was a difficult old house - no two windows the…read moresame size. Couldn't be more pleased with the new draperies. Thank you, Joy!

It was a pleasure doing business right here in Ambler after getting estimated prices that were all…read moreover the place. My goods were custom made at affordable price-they even had my shades installed as a rush for Christmas. I highly recommend Drapes of Joy for their reliability and ease of purchase.

From the initial ' idea' to the end results, the gang at Estate Chimneys were nonstop helpful…read more.. with ideas for us, making sure we were happy with the design. The new gas fireplace was placed seamlessly with electricians, and masonry all working together and with us... and our nutty work schedule. We used them years ago when they placed a gas insert in our wood fireplace.. which was another outstanding job. Can't recommend them enough! Thank you

Customer service. I scheduled a propane tank to be refilled. It's been over 3 weeks and it's still…read morenot done. I've called 4 times and the best I get is promises. No one ever takes the initiative and calls with an update. I have to pursue them. They used to be a good company to deal with. Time to move on.

We used this company for window coverings and they did a great job. Ron is creative and…read moreresourceful. The installation was terrific. But I'm giving the company a 3 because of their service. We purchased an expensive drape in the bedroom that broke ~2 years later. When we called to get it repaired the woman on the phone was knowledgeable and helpful. Parts were needed, but no one mentioned that it would take 2 weeks to get the parts. And communication during that 2 week interval was nonexistent. Tip: If you need a repair, ask how long it will take to get parts and consider requesting a FedX delivery to speed up the process.

Ron and his crew reupholstered our custom sectional and did a professional job. It looks amazing…read moreand I highly recommend him.

I purchased a retractable awning from Phoenix Awning Philadelphia and had a great experience. It…read morewas easy to set up an at-home appointment with Bob, where he showed me the Sunbrella fabrics and colored trim that was available. I ordered a SunPro awning with cassette to protect the fabric and integrated lighting. The awning came in on time, and Bob promptly set up an appointment for install. Bob and a helper installed the awning over my second floor porch by bringing the material up ladders and onto the porch since it wouldn't fit through the house. These guys are pros! Bob is a nice guy, very professional and I liked that he handled my business every step of the way. My awning looks great and is easy to use. I highly recommend Phoenix Awning - they sell a good product at a competitive price and are a pleasure to work with.

Phoenix Awning Company was incredibly responsive and easy to work with. Their prices are…read morecompetitive, and we couldn't be more happy with the finished product.

I really shopped around for a retractable awning. The awning I purchased from A. L. Sereni was the…read morelowest price, with the best warranty for withstanding wind. The fabrics were the same as those from the other vendors, but the engineering of the support system appeared to be better. The installation was excellent. We really love the awning and use it regularly in the summer, and often in the off-season! After 2 years, we noticed a little mildew on the fabric, and asked how to treat it. Lee recommended a product, and explained how to apply and rinse. Well worth the effort - the fabric looks perfect. I recommended Sereni to my daughter, and they quoted an excellent price for their retractable awning, which they purchased. No issues there, either. We will confidently trust Sereni with any service issues that arise.

Clearly a professional. I love my awning! It's adds so much value and space to my home. So nice…read moresitting out with coffee in the morning or a cool drink in the cool shade in the afternoon!

Fast service, quick installation, reasonable price, great to work with. We will definitely use them…read moreagain

I gave three stars because of the lack of coordination between the office and the installation…read morestaff. The guy who actually does the installation is outstanding. But it seems Laurel only has one person for this process. The company is not very well coordinate. It is quite frustrating to try and get your work completed. But, the final installation was quality. You just need patience and time on your side.

Waited a month for them to put up my 6,500 awning.3 weeks after it was up ,one of the connections…read morewas rusty . called the owner she said it was faulty and they forgot to coat it. Ok shit happens but she promised to come out and replace it..well it's been 4 months and still have the rusty part. Why can't anyone just keep there word. Hate being lied too.

Always great dealing with this company. They arrive on time every time and are quick and thorough…read morefor take downs and when they come to put the awnings back up.

My experience was similar to Chester's. The appearance of great customer service at the beginning…read moreof the experience and it degraded once I started understanding the underpinnings of how the company actually works. Customer service is lacking beyond the basics. Ambiance is an order house for Hunter Douglas products and that is their cash cow (Dan, the owner, touts that). The business seems to be knitted together by a Dad owner who is mostly AWOL and a younger generation that are working their respective positions with great liberty around family schedules which the customer is expected to work with. Dan is arrogant and other employees (his adult kids) take liberties beyond a sales relationship when in a client's home. As an example, they took pictures of the installations without asking my permission. Dan marveled at the "old fashion" wall phone I have in my kitchen and made a big deal about it by taking a picture. They took blinds and roman shades off my windows and without asking removed them from my home. I wanted to donate them to charity. For some, I asked them to return them and they did. There was a sense that they were overly comfortable in my home. I work from home and scheduled installations around my meeting calendar. Often, they'd come early or flex their schedule and it become a distraction to my workday. They didn't call first, just showed up. Ambiance re-did all of my window treatments as I was upgrading after being in my home for 25+ years. I could have gone to other vendors for a Hunter Douglas product but I wanted a higher end experience with design consultation. This is a family run business. I learned quickly that my design "consultant" actually is the book keeper. Did I feel deceived? Yes! With my original installations, they went ok - minor nicks to walls and my hardwood floors and a nice gash to a mahogany chair. It took multiple trips to get extension cords for a couple of wood blinds and the right color putty for door shutters. The last putty job - some holes were filled and others were not so it was a sloppy job. These were all minor annoyances. The company doesn't schedule installations until after the product is delivered to them. This delays the e2e process even more. I had 2 products that arrived broken and that wasn't identified until the day of installation - more delays! But, for my last order and installation which were shutters on French Doors - my experience was never fully resolved and the relationship degraded. I had to cut my losses and move on with a competitor company. In my last conversation with the "designer," she was not answering my questions with accurate information I had received by actually contacting Hunter Douglas. I was trying to logically walk through the journey for the French door shutters and basically laid out how what I paid for was not what was delivered and the job was not complete after 6 months. There was one excuse after another but no resolution. She accused me of being a bully. The last absolute lie was that the shutter style ordered, which matches the rest of my house, didn't come in the cut-out modification I needed. If that was true, what's the reason I wasn't told that before I ordered it? I actually sent material to Ambiance that Hunter Douglas sent me with a write up of my shutter style and a picture with the cut-out modification. This was proof that what I ordered was available but not delivered. That's when I contacted Hunter Douglas to file a complaint and wrote this review. Enough is enough! Stay away from this company!

This business has beautiful products. In addition their customer service is spectacular. I had a…read moreshade repaired there. They kept me updated on the progress which was appreciated. I was fortunate to have this service so close to home.