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    Mobile Electronics

    2.5 (8 reviews)

    Services - Mobile Electronics

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    2 years ago

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    2 years ago

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    4 years ago

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    4 years ago

    Great tint job in a matter of minutes. Highly recommend. Great service and a great price. Very professional.

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    5 years ago

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    AT&T Store

    AT&T Store

    1.7
    (7 reviews)

    My experience started on March 11th when I came to this store to add my spouse to my phone plan…read more The reason for choosing this store (we live about 1.5hrs away) was because of a specific phone they had in stock. Over the 2.5hrs we were there Sheikaina happened to ask if I owned a business, and that they offered a business plan and it came with incentives/credits that would actually save me some money per month, so of course we set it up. We went through all the steps to transfer it and got the email it was completed so we were done, no complaints about her what so ever she was very polite and helpful. Over a month later on April 27th is when everything escalated, I had to make an insurance claim on my spouses phone and to my surprise it didnt show up on my ATT mobile app, trying to log in with her phone number it was asking for a pin that i didnt have so I went to the local store here to figure out what was going on. Apparently when my phone was supposed to be transferred to the new business plan it was setup to assume the billing responsibility for my consumer account (with my number on it) versus the business account (that was created with my spouses number on it), so on March 11th I left with "2" phone plans. The local store transferred my phone number to the "new" account and after leaving and returning to verify it had actually transferred began the process of trying to get credited back what i had paid for both plans. The totals of what ive paid so far is: Consumer plan, March 16th $131.48, Consumer plan, April 16th $131.48 and Business plan, April 17th $151.95. My quote for both phones, plan and insurance is a total of $163.74. Hoping that calling the store where this all began would help after being bounced back and forth between CSR's, i called and spoke with an ASM named Kevin, who was very polite and recommend calling the customer service loyalty department. I did, and after 1.5hrs of being on the phone with a very helpful man, and we spoke to another woman on conference call. The man informed me he could get me a $40.39 credit (which did not seem like enough) and the woman was finishing things on my plan when they both informed me that i had lost my trade in credit for my phone because it had been transferred to a different plan. After that phone call I called Kevin back because in store on March 11th i was informed that I would not lose my trade in credit. Unable to do anything over the phone he made an appointment for me the next day. I made the drive back to the store and spoke with Josh, another ASM, about calculating totals for what my credit back should actually be as well as him verifying that my trade in credit will either transfer, be input manually, or be a lump sum credit paid out. We also spoke about the possibility of compensation for the time that I spent between stores, driving back and forth and talking to customer service. He mentioned it would be the next week before anything comes of it because they have to sit down and figure it out. I received a voicemail from Josh on May 3rd, stating that they had come up with an additional $25.63 credit, with no mention of the other things we had talked about. I called back and left a voicemail but never heard anything back. On May 5th l received a customer service summary with $108.63 worth of partial month charges from my consumer plan. These charges are for the month of May apparently (for a closed account), because it was "transferred" the day the billing cycle ended (April 27th), and they are paid in advance. Spoke to Kevin again on May 5th and received a phone call from Josh on May 6th, who said from what he was told the trade in credits "should" transfer, the store doesnt have the resources to offer any compensation, and that the partial month charges just have to be paid and if i ever canceled my account then they will be credited back. Cancelling my service very well may come sooner than later, with that charge ill have paid a total of $131.65 more than i should have, and that is after the credits have been applied.

    As an organization I think they need to truly work on customer service. They do not get it at any…read morelevel. The store is trying to operate with only one person coming in at a time, but as a college student trying to buy a phone and the parent trying to pay for it, they may be adult sit in the car and God knows what my kid got. I think they do a much better job of trying to work with families. If they're very concerned with coronavirus, they should all get the vaccine.

    Mobile Electronics - mobilephones - Updated June 2026

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