So frustrating to deal with. The clerk told me that Apple had made a mistake in promising same day service. Then after having to leave my phone for a day, the same clerk told my that I had made a mistake when I heard him tell me that my phone would be back by 3:00 the next day. read more

I broke the glass on my IPhone, they fixed it right away and it looks brand new. The price was reasonable too!

Came here on a whim to fix my friends iphone screen. Fast, friendly service, and I got to use the Yelp discount! PERFECT! I would come here again if I lived closer. read more

Have a broken screen? This is the place to go for repairs!! My nephew (love him dearly but seems to break everything that means anything to me!) dropped my iPhone 5 and shattered the screen. Not having purchased insurance (naughty me) I found myself trying to read my text messages for months through a broken screen. Finally decided to get it fixed and I'm so glad I came here. Randall took EXCELLENT care of me and even reminded me of a yelp coupon that saved me an additional $10! Great price, great service! Thanks Randall!!! read more

Nice guys. Very professional approach. But they took a week and couldn't repair my Bose headset.

Great place for the apple products I have. Straight up talk and knowledgeable. MUCH faster than Apple Store !

Swift service for a cracked iPhone screen. Works like new. Came at a cheaper price than other locations because of the $10 for $25 deal. Would highly recommend! read more

Quick, easy and a great price. Had my iPhone 6 screen replaced and my son's iPhone 5s' screen replaced too. Randel was very easy to work with. read more

Fixed my busted iPhone, and quick too. Saved me from trudging along with crappy wifi and Bluetooth reception.

When my phone would not charge and Apple Care couldn't see me in 5 days, I went to Mobile Kangaroo and they fixed the problem within minutes. Great service, very nice atmosphere - highly recommended! read more

This guy is awesome. I had a screw that wouldn't come out of my laptop and I tried for weeks to get it out. He did it 15 minutes and didn't even charge me. 10/10 would come again. read more

Big Thank You to Randell for getting my phone fixed and back to me and just being super helpful! Will recommend to my friends (;

Mobile kangaroo, was amazing and fast. Syd and his team gave me service, for a simple battery replacement on my iPhone 6s. Furthermore, gave me a break down how my current battery's health was and that I was over due for a new one. In addition, he gave me a few recommendations for a quick brunch while I waited for the repairs to be done (I don't live in town, went to the Apple store in Pleasanton mall. Terrible service by the way, don't waste your time.). read more

Awesome service! Tom worked on my son's phone iPhone 4 twice, both times for being dropped. The first time, it was just a screen and case replacement. The second time, it was from a failed mother board and battery. Tom put in extra time to trouble shoot the issue, which is a very tedious process from what I hear. He figured out the HW problem, replaced the battery, upgraded the iOS, and the phone is good as new! And, the repair cost was very reasonable. Thanks Tom and the lovely lady at the desk. You are great! read more

Not yet ready to commit to a 2000 dollar purchase of a new TV, I stumbled upon this place while picking up pizza. They advertise laptop and iPad repairs but I had a hunch they might be able to fix TVs as well. My TV had been taking about a half hour to warm up so I had to plan my viewing. I brought it to these guys and they fixed it by the next day. Professional and awesome read more

Good fast work at a moments notice to repair cracked iPhone screen. Let me know about the yelp discount offer and did negotiate the price down a bit. Overall satisfied. read more

Lucas did an amazing job fixing my broken iPhone6 screen! Right when I entered the door he greeted me with a smile and worked very fast to get me on my way quickly. read more

Great staff, very helpful, try to resolve your issue in the least costly way!

This is the worst place to take your apple products to they opened the beats x that I gave them and supposedly sent it to apple but apple returned it back to them because they broke it and also they had kept my beats x for two whole months and now they are acting like they didn't do anything and that apple "broke" the beats. Now they told us that they have to send it back and try this whole process again. Very dissatisfied with my experience here. (Update) two months after this they put a new battery after this and now the beats aren't working again and I'm out of the 1 year warranty and very disappointed. Apple shouldn't have let them be an authorized retailer of Apple. DO NOT TAKE ANY OF YOUR PRODUCTS HERE THEY WILL MAKE YOUR LIFE WORSE!! ALSO CONTACTED APPLE AND THEY TOLD ME THAT THIS STORE DID NOT SET UP AN REPAIR REQUEST OR MAKE A SERVICE REQUEST WITH APPLE AND COMPLETELY LIED TO ME AS A CUSTOMER AND BROKE MY BEATS read more

Syd was very knowledgeable and helpful. Resolved my issues quickly. I would recommend this place to anybody. It's busy on the weekday morning so I suggest to make an appointment before coming in. read more

Incredibly nice staff and great prices. The cheapest place that would replace my battery for me!

Just moved back to Pleasanton, and noticed this place as i was shopping and 'bookmarked' it in the back of my mind if i ever needed "techy" help! And, ironically, the very next day I DID!! Needed my laptop (given to me by a friend) just checked out. The young guy that helped me was more than friendly and was happy to see if everything was up to par. I returned in 15min and it was ready, and given a clean bill of health! Will be coming here for any and all of my computer/phone/etc issues!! Thanks guys :) read more

Great Service! Great price! I had an Iphone 4S with broken display. Found this place on Yelp. Took it to this place that I did not know existed. Alex was great! He fixed my phone in an hour! Just really great service!!! And you can't beat their price. read more

I had my iPad3 screen replaced at Mobile Kangaroo. I was able to use a coupon from yelp, $10 for $20 value. No hassle and easy to use without any issue! read more

It wad great, the reviews about customer service was right, 2 hours was all it took to do, my completely shattered HTC DNA. It looks great, and it wasn't too expensive either! Great job guys read more

I had a cracked screen on my iPhone 5S and they fixed it good as new. They accepted the yelp deal I had right away and the employee who helped me was courteous and friendly. A good experience overall. Only problems were that the store opened almost 2 hours late and they didn't call the number I gave to tell me the work was done or answer their phone, I just had to go over there and hope it was finished. read more

I was delighted when Mobile Kangaroo moved into the old book store. The guys here are very helpful and knowledgeable about all the electronics. They worked on my desktop so I could send stuff to the printer wireless. They fixed and cleaned up my sons laptop. They are very prompt and if they're behind they call. Anything I have that needs fixing, I will bring to them. Thanks for your great work. read more

Awesome service, cracked the front and back of my iphone 4s and they had it looking new again. Also pretty reasonable pricing, would recommend. read more

I want to thank the staff at Mobile Kangaroo for being so helpful in getting my phone working today. They were courteous and very patient. They explained everything they did and what I needed to do when I got home. I would recommend this store to anyone who has phone issues! read more

They did perfect fixing our play station 3

THIS IS THE WORST PLACE EVER. I have never had to deal with such dishonest people. I not only had to wait for 15 days to receive my phone back but i had to personally call the store everyday just to see how the progress was going and all i got back was, " We're working on it." I posted a previous yepl about this issue and the owner called me and asked me to take the post down if he reduced my repair cost. I agreed yet my money has still not been refunded to me. I finally received my phone in the mail... but it was malfunctioning. I can't make any calls or text so basically my phone is useless... I went to the Verizon store and they pulled the battery out and my barcode was gone! On top of that, my barcode is missing now and no one told me before I went to repair it that that would happend. DONT EVER GO HERE! read more

I took my son's Nexus 7 tablet in because it had difficulty charging. The original guy who took the repair request said it was likely a broken charging port, which would cost about $70.00 to fix. Later, he called me to tell me that he had taken the device apart, and that it was not a broken charging port, but that the logic board needed to be replaced. I was told this repair cost would also cost about $70.00. He then mentioned that were a few small cracks in the corner of the screen, and asked if we wanted to replace the screen. I thought that was strange, as we never noticed any cracks, but the device is in a pretty rugged case most of the time, so maybe we couldn't see them. He said the screen didn't have to be replaced since the cracks were so minor, but it would save us labor cost since they have to take it apart anyway. The screen repair would cost $50.00. I agreed to fix the screen initially, but called the next day to tell them we had changed our minds. Since it was so minor, we thought we would save the $50.00. He told me it had already been ordered and there was no way to return it or cancel the order without significant fees. He also said, that in the meantime, if someone else came in looking for same screen, he would sell it to them instead. Over a week went by and I still didn't hear from them. I stopped by to see the device, but the guy I had worked with, Tom, was not there. A young man took out the device and set it on the counter to see if the work had been completed, and I was shocked to see the screen was completely shattered in two corners, with jagged pieces sticking out, and that there was also a large diagonal crack running the length of the screen. The young man then proceeded to tell me that the screen was so cracked, the device would no longer turn on, and that we had no choice but to replace it. I informed him that this device did not look this way when we brought it in, and I was told Tom had found only a few small, insignificant cracks in the corner. He said maybe the cracks got bigger because it had been hot and the AC at the store was broken. Although the device clearly looked like it had been dropped, I said regardless of the cause, it was their responsibility as it happened after the device was in their care. The young man informed me he would have to talk to Tom and get back to me. Several days later, I received a phone call from yet another young man, (Tom would not respond to my requests to cal me himself.) I was told they were only going to charge me $100 for both repairs as a "favor," since I didn't feel the broken screen was our fault. I said it was clearly broken at the store, and we shouldn't pay any of the cost of the screen, only the $70.00 for the logic board. After several back and forth phone calls between me and this young man, with him consulting with Tom in between, he stated the $100.00 offer was final. Tom was now stating that the logic board repair was $70.00 plus $30.00 labor, and the screen only cost $20.00. I explained that that was not what Tom had said over the phone, but I did not have a written invoice for this repair, as the problem was originally misdiagnosed and I only had an invoice for a charging port. After much discussion (Tom still wouldn't talk to me directly) we payed the $100.00 just to take it out of their hands before something else went wrong. Although both of the young assistants were very nice and tried to be helpful, clearly the management was dishonest and not interested in taking accountability for breaking the screen. read more

I am extremely satisfied with the service I received at Mobile Kangaroo. I had to take my almost new Mac Book Pro in after Apple support couldn't help me. They kept me informed about the process and what repairs needed to be made. They basically had to rebuild my entire laptop because of the issue it was having. I would highly recommend this company. read more

Took my iPhone 5 into get the power button repaired and when I picked up the phone neither the volume buttons or the internal microphone worked. Of course I didn't realize this until after leaving the store. Took the phone back two days later and after 4 hours, the volume button was repaired but they were unable to repair the microphone issue, blaming it on software. The microphone was working when I took the phone in and no software updates were released in the two days between the work. Now have to try a backup/restore and if that fails take it to the Apple Store. Huge inconvenience and waste of my time. Will not be using their services again. read more

DO NOT TAKE YOUR PHONE OR ANY DEVICE HERE FOR REPAIR !!!!!! Do yourself a favor and wait for an appointment at the genius bar instead !!!!! Went in for a screen repair there I was told that due to the camera being cracked as well the phone needed to be sent in for a whole product replacement , the person that was there said it would take around 2-3 business days , 1 week has gone by and yet I have yet to receive my phone , I call in for updates and no one knows what's going on , One of the managers even disclosed that he would "have a talk" with one of the employees for misinforming me I call the next day and they told me something different again !!! Then they have the audacity to tell me " call apple and give us a call back to update us" how about NO !! get some employees that know what they are doing & stop misinforming &DISADVANTAGING YOUR CUSTOMERS!! I will take my business elsewhere and NEVER recommend this place , I would give it 0 stars if I could. read more

My 5-star rating is not based on a no-problem kind of experience. It's based on an unfortunate chain of events that these guys handled very well. So, here I come into the shop with broken screen on my Moto X. I love this model. I want to fix it. The price is competitive. I go for it. All done soon, but Lucas points my attention to that fact that he cracked the new screen slightly. I sigh... He offers to fix it within couple of days after he gets another new screen. Great! A couple of days later - I'm out with a new spotless screen! Yes!... But my battery stopped charging... I'm back to the shop, Lucas does not understand how in the world he could have screwed up battery that just refuses to charge. Guess what, he orders a new battery (complementary to me) and installs it. I'm back with my now healthy phone! 5 stars! read more

I'm a big fan of these guys. They fixed the same phone three times (long story) and charged very reasonable rates. The fourth time they couldn't fix the phone but I know it wasn't for want of effort. I will definitely be back next time I need a phone repair. read more

Great service. They fixed the ipad glass in under 2 hours. Fast and clean.

I took my laptop in for help -- it wasn't updating and wasn't behaving well. Randell took care of it quickly and well. And, the price was right too! Big thanks to Randell; I love to use businesses in the neighborhood and Mobile Kangaroo is a great one. read more

Very convenient. They were really fast and honest. I would definitely use this company again.