Guys worked hard but didn't put my air filter cover on correctly 4 bolts with nuts on the end just…read morestuck bolts back in not checking to SS if it had nuts on them it was really loose when I came home had to re fix it myself they would have known that if they used a screw driver instead of a screw gun won't go back

1st visit to this location on 3/8 and I will be back! They didn't try to push things I didn't need…read more Everyone was really nice and helpful. I need a new battery regardless, so I will be back soon to get one from these guys. Also been putting off that rear differential and I know they'll fix me up too next time. Great guys and service!

Waiting five years to make this review this has been one of the best run business I've experienced…read moreanywhere in the automotive service sector period. Just say thank you because you will always get the best possible effort with expectations met or exceeded every time, in five thousand miles rotation on three vehicles over five years! For me truly outstanding.

On Wednesday, I made an appointment online for Friday morning. About five minutes after, someone…read morefrom the store called me to confirm. We talked about which tires I wanted and the person said they would get them ordered and everything was set for this morning (Friday, July 3). I needed the appointment to be today because it's the only day I had to get tires. When I got to the store, the person at the counter could not find any record of my appointment and the tires had not been ordered. My tires are an odd size and they are not kept in stock. To his credit, the attendant checked everything he could to find my appointment. The best he could offer was to have them on Monday. Were I off work, that would have been fine, but today was my free day. That's why I scheduled the appointment for today and that was the expectation. Now my time has been wasted and I still don't have tires. This store has been a problem for me on more than one occasion, but this was the last time I will give them an opportunity to disappoint. My money will go to a locally owned business from now on.

trashed my engine after oil change! just recently…read more my vehicle ran great before taking it to Walmart on Nicholasville rd Lexington had them do basic oil change for me. wow now very sluggish. manager told me to go get transmission checked out really, never again will I go back to them to get anything or any work done! If I could give zero stars I would. regret going here.

Well let's be honest we can't Always find good and reliable people to work on our cars, but at Al's…read moreauto-repair. They fixed my car and I was able to go all the way to Los Angeles from Kentucky. And my car couldn't even go down the road before that. And they are the nicest people, this one guy. ryan He's one of the employees there. He is one of the nicest people that I have ever met. He is responsive. He always has a smile on his face. And let's not to mention the value. I only paid $200 for the best car experience ever. I highly recommend this business

Quick and easy oil change priced the same or slightly less than all the franchises. My mechanic…read moretook the time to show me the condition of my ball bearing, along with an estimate for how long I could drive in its condition, and a cheaper price & shorter fix time than most others in the area. Definitely will be back for future car services. 5-star

$311.27 to change lightbulbs on a car supposed to be LED lights they see a woman coming in and…read morethey take advantage oh and then I mentioned it took three hours. I was the only one there I feel like they did something to my car if something goes wrong with my car within the next six months, I will be contacting a attorney

This was one of the most disappointing service experiences I have had with an auto repair shop. I…read morewas quoted 45 minutes for a mount and balance of four tires, yet the job took over three hours. No one communicated the delay or offered an apology, which completely disrupted my schedule. To make matters worse, one tire was installed incorrectly and had to be remounted and rebalanced. For a company handling something as critical as tire installation, that kind of mistake is unacceptable and reflects a serious lack of attention to detail. I was also quoted $99 for TPMS, but the final charge for the TPMS alone was $229. The man who appeared to be the manager repeatedly mentioned honesty and transparency, but the pricing and communication I experienced were anything but. A truly honest quote includes all labor, fees, and additional costs upfront, not surprises after the fact. When I expressed my dissatisfaction, the manager was dismissive and uninterested in addressing the problem. That response made it clear that customer service and accountability are not priorities at this location. Meineke advertises honesty, transparency, and customer satisfaction as core values, yet none of these were evident during my visit. I am requesting that a regional or corporate manager review the conduct and practices at this location and contact me regarding corrective action.

This was my first time at HRS, I went in for an oil change and requested to have an inspection…read moresince I have not had one in awhile. They said I had a belt broke, that I was metal to metal and then quoted me almost $500 for the front breaks and rotors. I called my normal automotive place and they said $258 for front breaks and rotors(that price was the highest quality ones). I get to my normal automotive shop and I was no where near metal to metal (they showed me), I DID NOT have any belts broken or that needed replaced, and I only paid $109 for front break pads and that's with a 3% credit card charge! On the bright side, HRS customer service is great but probably because they are just wanting to con you out of your money.

So this is our first time here and let me say that they are very responsive with your questions…read more There is a nice lobby that you can sit in to wait for your car. As I look around I see a Coffee Station, (that's a plus in my book), a Water Station, good music is playing on the with Pandora I think, not sure if they have Free WiFi but the place is very clean. Would I recommend? Well of course I would. They have been so far. AND for an oil change at $49.99 you can't beat that.