We visited this location on a Sunday morning around 10 am. Valvoline provided an excellent…read moreexperience for our recent oil change. The service reps, especially Erik, were very nice, professional, and never pushy about upselling services. They completed the job incredibly quickly, making it perfect for anyone with a busy schedule. Another bonus is that there are almost always coupons available online, making the service affordable as well. Highly recommend for a fast, hassle-free oil change!

Shoutout to the manager Ron! He was super friendly and informative. Got with his team to service my…read morevehicle quicker. Love to see a leader get their hands dirty too! Will definitely make this my maintenance home! Got an oil change and front differential maintenance for the 4Wheel drive.

I would HIGHLY recommend not going to this location. I bought a new battery for my vehicle in…read moreJanuary and they put the wrong one in, which caused damage to my vehicle. They did pay to have it repaired but also promised payment for my Ubers to and from Nicholasville and I'm still waiting to receive it. They eventually got me a rental car but I went almost a week with no transportation to my office. I was nice and patient throughout the experience but now they won't even return my calls or emails. Very poor customer service!!!

Since I posted my initial review, I have been reached out to by Valvoline, which I appreciate…read moregreatly. They were even kind enough to replace the center wheel hub I lost because the tech didn't re-install the original one properly when they rotated the tires, which really surprised me. Most companies would just say "Tough luck! Prove it was our fault." but they went the extra step to make it right. They've really gone out of their way to improve my experience and change my perception of them. Thank you, Valvoline.

Women if I could give this 0 I would. Be careful, the staff here can sure up-charge for things that…read moreare unnecessary. You go in for a simple oil change on a car that takes 3 quarts and somehow they can make it 75$. The staff should be ashamed the way they manipulate customers. When the customers says "I didn't say I wanted that " and the staff you never said that. That's a red flag to not just the company but to the people working. I hope someone manipulates and takes advantage of your daughters one day. Treat people the way you want to be treated, not bending them over for you sales quota.

I just got the next oil change on 3/1/23 Ruby, Kelvin, and…read moreAndrew (the manager) were my crew this time. They were just as good as the crew the first time I went here. This Valvoline is like a well-oiled machine LOL. Everyone works well together and are knowledgeable, fast, and totally helpful. I got the military discount again for being a veteran. Can't say enough good things about this Valvoline! I will definitely be a repeat customer at this exact Valvoline location. E E Arnett

Good garage. My daughter took her car to Firestone in Hamburg and thank God she contacted me while…read moreshe was there. I came down to their shop after their estimate which was very high. So we went to Ken Towery on Pleasant Ridge. The general manager was extremely personable. The master mechanic was very knowledgeable. All work was done within a couple of hours and it was at least half the cost compared to Firestone. I'll be returning to that Garage from now on.

DO NOT DO BUSINESS WITH THEM! SCAMMERS!!! TOTAL NIGHTMARE... worst nightmare!…read more Needed an alignment, called and Nico told me CASH $100 I should have know it's fishy. Left the car to be worked on, 3 hrs after NICO called and said they had BROKEN a part while trying to do the alignment and it's $65 more on top of the $100, I said fine. But when I picked up the car and drove, 1st the car started smoking 2nd the car kept on shaking really badly. NICO IGNORED my calls the manager told me he was out for a dentist appointment then told me a day after he was on vacation but never asked me tge reason I was calling desperately. I finally called again and was Nico that picked up the call. NICO DENIED RECEIVING CASH from me and hanged up the phone on me. I reported to HR, the lady at HR told me that's between me and Nico. DO NOT DO BUSINESS WITH THEM! SCAMMERS!!!

Tony was fantastic! Responsive, fair price, and very accommodating. Our daughter is a student at…read moreUK and we live in Florida. Her car needed a battery replacement and Tony really helped us out. He came to the university, picked up her car and had the battery replaced within 2 hours. Highly recommend!!!

They were responsive by phone and also fast with same day service . They did an excellent job and…read moremade my car driveable. I only waited onsite for maybe a half hour. I'd definitely go here again for auto work!

They guys are great and they know what they're doing for a very reasonable price and the job done…read moreon time

Right after I purchased my Lexus, I decided that I want the window tinted, bigger exhaust and red…read morecalipers. I was little nervous with it being brand new and taking it to a new shop since I do not live here, but I was blown away with this company's workmanship, expertise, and their customer service!!! Highly recommended by a super picky customer.

Big shout out to the team at The Goodyear Store on Richmond Road in Lexington KY!…read moreLed by Olivia Matuszczak... the team installed 4 new Endurance tires on my Airstream trailer in less than 50 minutes. Torqued tires to my specs, helped me back out of the parking lot and worked up a good $$ price on those tires. Highly recommend this tire shop. PS... they do all sorts of break and alignment stuff too...

My son was driving between Richmond and Cincinnati when his warning lights came on and his car…read morebegan overheating. He stopped at this Goodyear and was told he needed a new radiator, thermostat and housing for $2800. My husband advised my son to just have them fill it with coolant and see if he could make it back to school. They brought him out to the garage and showed him that is was pouring out of the radiator when they filled it. He left and bought extra coolant for the way back. That was 3 weeks ago another trip to Richmond and a drive home to St. Louis, and there are no leaks or issues since. They saw a college kid with parents out of state and thought they were going to scam him out of thousands of dollars.

Got my daughter in right away to fix a window that would not roll up! Could not be happier for the…read moreimmediate help, and amazing pricing!! Will definitely be back for all of our auto needs. Thank you!!

From the owner: Great Car Inventory | Budget Friendly | Full Service Auto Repair | Oil Changes | Brake Repair |…read moreWalk Ins Welcome | Trade Ins Accepted

Scratched my truck. Will cost $800 to fix and won't take responsibility. Said they didn't do it but…read moreit wasn't there before I took it and it was obviously made with a tool. I would give zero stars if I could.

Not my first bad experience. But it will be my last. I had a screw in my tire and needed a flat…read morerepair done for the front of my tractor. It was a carry in. Service guy said the patches simply wouldn't work on my tire. I told him it worked on the other tire that needed a repair back in the summer, installed by my regular tire guy. He once again stated it won't work. Didn't offer to try. Never even asked to look at my tire. I left and went to Express Oil Change. The guys there was glad to help. If the patch fails tomorrow or next week or next month. The guys at Express Oil Change did one thing Tire Discounters did not. They tried and had a much better attitude. Goodbye Tire Discounters you forever lost my business.

It has been A WHILE. The last time I came or decided not to come was because I had seen a review on…read morehere about rusted rotors put on someone's car; however, I have been seeing good reviews lately for this location, a month out, on Google Reviews (so that must mean something). I ended up taking it in today for an oil change. I was estimated a time of 11 a.m. because they had SO MANY PEOPLE! I ended up getting out at like 8:42 a.m. This speed alone, I can state, has this place faster than Firestone (introduced a competitor). They also, by the receipt, inspected my tires, put air in my tires, topped off fluids, etc. for no additional charge. Compared to Firestone, Firestone actually puts an inspection package and charges the customer (probably to do the same thing). Oh and another thing, here, they actually get you to sign off on work being done. Firestone never does this. Total came out to $101.36. I am pretty sure an oil change of this price is expensive, but I needed it completed. Firestone does it for around $51.98, but their "Complete vehicle inspection plus" is $59.99 and they add it to every invoice without consent. So really, I feel like I saved something.

Following up on my car getting scratched. Made a complaint and no one is owning up to the damage…read more $800 worth of repairs to my car on top of the work they did. Guy at the desk was a jerk. Corporate was no help. Will not be back. Wish I could give no stars