I read some reviews from some other yelpers and the reviews are spot on. I pulled up and was guided…read moreinto bay. They asked how my day was and how could they help. I have a company car and said I needed an oil change. Asked them about rotating tires since I am to do that every other oil change per fleet vehicle rules. They were super honest and didn't try and up sell even though I wasn't paying for the service told me no need now but on the next one. Checked my wipers and they were good and I was in and out in less than 15 minutes. Everyone was super nice and appreciative of my business. As I mentioned earlier they are very honest and don't recommended unneeded service they easily could have added something's on and be under the fleet limit but they only did what was needed. I will definitely be returning to this location.

I was very disappointed with my experience. They caused significant damage to my vehicle during…read moreservice. While they did cover some of the repair costs, they failed to honor a promise that was made to me. The previous manager told me they would provide a complimentary oil change because of everything that happened. When I called to schedule it, I was told that because the manager who made the promise no longer worked there, they would not honor it. What makes this even more frustrating is that all of the damage to my vehicle and the agreement regarding the oil change were documented in my file. Despite having a record of everything that occurred, they still refused to honor the commitment. A business should stand behind the promises it makes, regardless of staffing changes. I expected better customer service, accountability, and follow-through. Unfortunately, that was not my experience.

Women if I could give this 0 I would. Be careful, the staff here can sure up-charge for things that…read moreare unnecessary. You go in for a simple oil change on a car that takes 3 quarts and somehow they can make it 75$. The staff should be ashamed the way they manipulate customers. When the customers says "I didn't say I wanted that " and the staff you never said that. That's a red flag to not just the company but to the people working. I hope someone manipulates and takes advantage of your daughters one day. Treat people the way you want to be treated, not bending them over for you sales quota.

I just got the next oil change on 3/1/23 Ruby, Kelvin, and…read moreAndrew (the manager) were my crew this time. They were just as good as the crew the first time I went here. This Valvoline is like a well-oiled machine LOL. Everyone works well together and are knowledgeable, fast, and totally helpful. I got the military discount again for being a veteran. Can't say enough good things about this Valvoline! I will definitely be a repeat customer at this exact Valvoline location. E E Arnett

Good garage. My daughter took her car to Firestone in Hamburg and thank God she contacted me while…read moreshe was there. I came down to their shop after their estimate which was very high. So we went to Ken Towery on Pleasant Ridge. The general manager was extremely personable. The master mechanic was very knowledgeable. All work was done within a couple of hours and it was at least half the cost compared to Firestone. I'll be returning to that Garage from now on.

DO NOT DO BUSINESS WITH THEM! SCAMMERS!!! TOTAL NIGHTMARE... worst nightmare!…read more Needed an alignment, called and Nico told me CASH $100 I should have know it's fishy. Left the car to be worked on, 3 hrs after NICO called and said they had BROKEN a part while trying to do the alignment and it's $65 more on top of the $100, I said fine. But when I picked up the car and drove, 1st the car started smoking 2nd the car kept on shaking really badly. NICO IGNORED my calls the manager told me he was out for a dentist appointment then told me a day after he was on vacation but never asked me tge reason I was calling desperately. I finally called again and was Nico that picked up the call. NICO DENIED RECEIVING CASH from me and hanged up the phone on me. I reported to HR, the lady at HR told me that's between me and Nico. DO NOT DO BUSINESS WITH THEM! SCAMMERS!!!

Best place .fair good prices..good workers .friendly.best repair shop .have been going there for…read moreyears

Very nice and helpful! They fixed my issue in a quick way and didn't charge for the simple fix.read more

They guys are great and they know what they're doing for a very reasonable price and the job done…read moreon time

Right after I purchased my Lexus, I decided that I want the window tinted, bigger exhaust and red…read morecalipers. I was little nervous with it being brand new and taking it to a new shop since I do not live here, but I was blown away with this company's workmanship, expertise, and their customer service!!! Highly recommended by a super picky customer.

My son was driving between Richmond and Cincinnati when his warning lights came on and his car…read morebegan overheating. He stopped at this Goodyear and was told he needed a new radiator, thermostat and housing for $2800. My husband advised my son to just have them fill it with coolant and see if he could make it back to school. They brought him out to the garage and showed him that is was pouring out of the radiator when they filled it. He left and bought extra coolant for the way back. That was 3 weeks ago another trip to Richmond and a drive home to St. Louis, and there are no leaks or issues since. They saw a college kid with parents out of state and thought they were going to scam him out of thousands of dollars.

Took My Vehicle There To Have The Brakes & Rotors Changed & They Messed My Vehicle Up Even More…read more Then Wouldn't Return My Calls Or Allow Me To Book An Appointment. I've Spent A Lot Of Money With This Company To Just Be Done Wrong & Treated Poorly!

Got my daughter in right away to fix a window that would not roll up! Could not be happier for the…read moreimmediate help, and amazing pricing!! Will definitely be back for all of our auto needs. Thank you!!

From the owner: Great Car Inventory | Budget Friendly | Full Service Auto Repair | Oil Changes | Brake Repair |…read moreWalk Ins Welcome | Trade Ins Accepted

My experience here this evening has made this the place that I will come for any tire business or…read moreanything else that they might cover carwise. In snowy weather, I had experienced a flat tire and was told by Midas, just around the corner from here, that they were open and that they could repair my tire and to come on over. They closed between the time that they told me to come by and that the time that I arrived. With about 25 minutes until the nearest places were closing for the evening I made it over to the nearest Ken's towery, but they were not really responsive to me sitting out there waiting, and I called tire discounters, knowing that they were closing in about 20 minutes with an absolute desperate situation. Snowy weather, a donut on my car, a tire needing repair in my trunk and two kids that were at their wits end. They took my tire and said they were gonna make sure that it was repairable and they did it. I think in about 25 minutes total, they had repaired my tire, put it on my car, put my donut away and got me all fixed up. And all for a very reasonable price too. About $45 which was right on par with everyone I had called to discuss this issue with. I don't know if it's because I called whilst on the verge of tears or if they just genuinely care about their customers, but I am a customer for life now and I am so grateful to the team there. I'm grateful to the manager who rang me up. I know these men were probably really looking to get home for the day. I am just so grateful. Thank you guys so much.

Stopped in to order tires on Monday, spent close to $800. Tuesday they were…read moreinstalled/balanced/aligned and missing all 4 valve caps noticed while fueling 40 miles away in addition to vibrations that were not there with my old tires. Wednesday they had no time available so Thursday they decided there was a bent wheel causing this. "Joe" the Manager says I hit a pothole. When I said I did not, he snarkily said "In 10 years you haven't hit a pothole??!!" as if I am lying and I say I've owned it 8 months and no pothole. He says he is moving it to rear so I won't notice it. I say this will prematurely wear a new tire, he rolls his eyes and tells me no and not to believe the internet. Meanwhile, the truck in the bay next to mine has been dropped off the lift so he is scurrying around looking at it. I go back to waiting room and owner of dropped truck looks like he cannot believe they have actually dropped his truck, I felt so bad for him. I go back out there and wait by my car for "Joe" to return and then I am told they have discovered 3 bent rims. I say I had no issues with my old tires, I have not had an accident, hit a curb or hit a pothole, and an inexperienced tech( like the one who just dropped the truck) must have damaged them when removing/installing. I am appalled by this situation and appalled that they did not "discover" any of this when they were balancing them the first time. "Joe" gets defensive and says he was not here when they were installed. He does not apologize for any of this, is annoyed that I am questioning this, does not tell me where I can get them repaired, does not show me economical wheel options in his store, calls the dealership and tells me they are $546 each and to go there. All along he has been short and snippy and extremely unprofessional, I am shocked that he is a manager and that this is how he provides customer service. I tell him I want the phone numbers to corporate and his boss. He says them extremely fast so I ask him to write them down. He refuses, he says type them in my phone. Again I say I need you to write them down and he refuses. I say his customer service is the worst and he is the rudest manager I have ever encountered anywhere. He tells me I am the rudest customer ever and to leave his store. Never, ever in my life have I experienced anything this bad as a customer from a business. I waited there for an hour until corporate customer service returned my call and made an extensive recorded report. Meanwhile, I am unable to go to North Carolina for the holiday weekend because my new tires and steering wheel are vibrating badly and I don't want further damage to my vehicle, the new tires or to risk my safety with a blowout.... Zero stars for this location and "Rude Joe", 1 star for salesman "Chris" because at least he told me to stay safe out there as I was leaving the store.