Great service! Got an Amazon return today helped me with finding my code from changing it from…read morestaples to ups

Avoid this UPS store!! The staff are helpful, but Nick - the manager, -has very poor interpersonal…read moreskills and escalates challenging situations by blaming the customer and refusing to engage in any meaningful way when problems occur. When my package was sent to the UPS "Fraud Department" due to a glitch in the UPS system (their computer issued 2 receipts for the same package: one for shipping the package and another for payment), Nick stalled for months. Even though the Fraud Dept told me they had the package and it was safe, that they just needed confirmation from the store manager, UPS eventually lost the package. Nick then told me UPS acknowledged that the loss was their fault and would issue a full refund for the contents of the package, even though the package was not insured. I didn't hear back from Nick for almost 2 months. When I stopped by the store, Nick told me that UPS would not issue a refund, and that he was in a big "battle" with the company about it. He refused to send me copies of his correspondence, or updates of any kind and said that this was for the "protection" of UPS. He then told me he was busy and it was a lot of work to enter all the info manually... so it's not clear that he ever did anything at all to get my package back or get a refund. When I told him that this had been a terrible experience, he told me that was my "opinion". When I said I had used UPS for years, but I didn't want to go through this again, he said I had "options". I asked what they are? Nick said I could "use FedEx or USPS"! This man should NOT be in a managerial position. I had used that store for years for shipping orders for our business, but I will never go back there again.

I have known Miriam Klamkin since 1994. When negotiating a difficult time in my life, around 2002,…read moreI decided to have Miriam guide me through tax season. Steady handed and knowledgeable about subtle tax laws, Miriam was able to get me an excellent return. I have asked Miriam to do my Taxes ever since. Preparation is key, so I do follow Miriam's recommendations ahead of tax season to bring the best result.

From the owner: Miriam Klamkin is a seasoned tax preparer and advisor, with 17 years of experience helping…read moreindividuals, businesses, and nonprofits with their taxes and tax issues. She has also helped a number of coaching and astrology clients to success handling financial and other life situations. Miriam believes in keeping you informed while keeping your information secure, keeping you square with federal and state tax law, then finding the best possible financial outcome for you.

I can't thank LP enough for making a delicate family process so easy for us and for her warm and…read morecompassionate presence. Everything was fast, efficient, and smooth. Highly recommended!!

There aren't enough stars to rate Lisa's kindness and willingness to do what had to be done dealing…read morewith an awkward situation. Not only did she go way, way out of her way to help, but she did it twice after our first attempt to get a will notarized, failed due to circumstances out of her control. I've never done business of any kind with a more helpful, kinder person. She's top notch. You'll see.

This UPS location is a mess. They block cars in when dropping off packages and show zero care in…read morehow they handle deliveries. I literally just watched an employee throw a package straight onto the ground. They overcharge, and the customer service is awful. Do yourself a favor--skip this place and go to USPS instead.

Update: I was able to speak to Dani, the store manager. She was extremely supportive and…read moreprofessional. She made certain that my concerns were addressed and that I was satisfied with the interventions needed to get everything back on track for a smooth delivery of mine and my sister-in-law's packages. The people of Salem are so nice. Thank you, Dani for your help!

Kind and considerate as well as competent professional who very expeditiously bailed us out of a…read morereal difficult situation when we were "stood up" by a different notary who booked an appointment ahead of time. Thankfully, Sofia was free and immediately got in her car and reached us in time.

A consummate professional. Great communication before and during our appointment, showed up on…read moretime, was efficient, and helped us with questions. I would highly recommend.

I cannot express enough how much I am grateful for this shop, my Evo would be dead if it wasn't for…read moreDave. Every part that I need he always has for my bike, and if he doesn't have it he can always get it in a few days. Price for parts is always good. His service is 10 times better than any Harley dealership I've been too so far. I never walk out disappointed, and I can ride this summer thanks to him.

I thought I had a confirmed appointment, but I didn't actually have one. We messaged on Yelp and…read morethen they sent me a random payment email that got filtered out of my inbox which auto-cancelled a few hours later. No call, no text, no follow-up email. Very frustrating.

I'm is disbelief how easy and convenient it was to work with this agency. Great service and…read morefriendly technician. When you factor in the logistic nightmare it can be to get fingerprinted through a police station- using this company is a no brainer. Highly recommend.

Can't say enough good things about the particular UPS STORE…read more Our first time visiting Marblehead, my family was up here from South Carolina celebrating my daughter's nursing school graduation by giving her a Boston trip, and this is where we got our VRBO. As what happens with a lot of vacations, we bought too much to fly home with us. So monday morning, I brought a large bag of souvenirs into the store and met Devin. He was super understanding of what I needed and how I wanted to get this stuff back to south carolina safe and sound. His personality and customer service was awesome. And when we received our box yesterday, everything was protected and wrapped and handled with so much care. It was an honor to meet this guy, and I just wanted to show him some online love that he was greatly appreciated for helping us out during the end of our vacation. 10 out of 10. Positive reviews aren't given out enough anymore, so I just wanted to relay a sincere THANK YOU to Devin and this UPS STORE. We will definitely be back to Marblehead again! Fantastic town and people!

I've watched at how the employees get treated by the customers. They come into the store expecting…read moreto be waited on right away. If they'd take a minute and actually watch how many things are going on behind the counter they may see these employees are doing the best they can. I watched as one man brought in a large fragile item to box. No matter what they did, it wasn't good enough. I also witnessed a lady start screaming at one of they employees trying to have him do something he was unable to do. Nice job Jake, Paul and Jacob keeping your cool. Candace