This is an upscale Japanese (not Chinese)/Asian massage spa. Nice decor and upscale dressed staff…read more This was my 2nd time there. The massage that I had was great! The table was very comfortable (most Asian massage tables are too hard for me) and has a head cradle instead of a hole in the table. The staff that I met was very nice. The negative comments that I have read seem to be from people that are not knowledgeable about Asian massage spas. To address some of the negative comments: Almost all Asian spas that I have gone to ask for a "tip" upfront. It's why the advertised prices are so low. The $ that I paid, including the upfront tip, for a 90 minute massage was appropriate for an upscale place like this. If you are polite the people you talk to are nice to you too. From my experience with just about every Asian spa that I have visited they say "we are busy" when they don't have any availability at that time. It's because of their limited English, not because they are being rude. Most Asian spas don't have a receptionist. That's how they keep their prices low. It is common for your massage person to have to answer the phone or door during your massage. The only negative thing is that their advertised price, including what they quote over the phone, doesn't include the mandatory tip. If you walk in to make an appointment for a later time they tell you the full price upfront. As a Japanese Asian spa they do not do reflexology foot treatments (massages) From my experience in Japan it is customary for female staff to only massage male clients and male staff to massage female clients. It's not sexist. It's cultural.

Posted price: $70 for 1 hour. Actual price: $130 for 1 hour because you have to "tip" upfront or…read morethey don't want your business at all.

I received a $200 gift card from my husband for Mother's Day and called to book the Self-Care…read morePackage, which was advertised at $195 and included a massage and facial. During the scheduling process, I specifically informed the staff that I would be using a gift card and was simply told to bring it with me to my appointment. I visited yesterday, and overall, the experience was very enjoyable. My massage was excellent--Jenni was absolutely wonderful and provided outstanding service. The facial was also relaxing and pleasant, although the facial rooms felt somewhat small and cramped. My concern arose during checkout. Because I was still relaxed and a bit distracted after my services, I didn't immediately realize that my total came to approximately $225 before tips. When I got home, my husband was understandably disappointed that I had to pay out of pocket when the gift card was intended to cover the experience. I called the following day to inquire about the difference and was informed that the Self-Care Package must be paid for in advance in order to receive the package pricing. While I understand policies are important, this requirement was never mentioned when I booked the appointment, despite my specifically requesting the package and informing staff that I would be using a gift card. I also reviewed the website and was unable to find any information indicating that advance payment was required to receive the package rate. From a customer service perspective, this was disappointing. I booked the exact services included in the package and clearly requested that package when scheduling. Had I been informed of the advance payment requirement, I could have addressed it at that time. Instead, I was charged approximately $30 more for the same services. Given the circumstances--and especially after I called to explain that the package was chosen because the gift card amount closely matched the package price--I would have appreciated some flexibility or consideration. While the quality of the services themselves was excellent, clearer communication regarding package requirements would help avoid similar misunderstandings for future customers.

Amazing service at IMR! I was given a promo code to this place and decided to check it out for…read moremyself. Booking was extremely easy online. Waivers could be filled out online too so that you do not have to sign them in-person. You can enter a card online but it does not get charged until the end of your service. Very easy process! This place is clean, warm, and welcoming. The massage table was heated as well. I loved and appreciated Maria. She is experienced and has been doing this for awhile. She asked me about my preferences and if I wanted to do any add-ons, which I opted not to do. She made me feel very comfortable and we had a great conversation during the massage session. She constantly asked about the pressure she was giving me and I was just very glad I booked with her. I recommend IMR. This place feels very clean and professional. Booking is easy and the staff are all very friendly. I would come here again!

Terese did a wonderful job releasing the tension I had in my shoulders. She is very knowledgeable…read more I really like that you can book an appointment online with her and pay in advance, including the tip. I hope to go back to her soon.

You're amazing! I went to the gym last night. Don't give me the stink eye, but it was shoulder day…read more My shoulders are even! It was a little weak so I took it easy, but once again you're magical. I had forgotten the power & Importance of massage therapy. Jeremy is working on using up all those credits and he will start coming to you too! He was shocked and said " wow, I can see a difference in your shoulders" I've been lop sided for at least 6 months or more! See you next month!

They don't welcome walk in and or do reflexology... extremely disappointed since that's what the…read moreadvertise

Ms Tracy does a good massage takes her time good price with strong hands she's very nice and…read morefriendly

I had an absolutely terrible experience here and will never be back. I came in experiencing a great…read moredeal of pain and was barely mobile. My girlfriend was kind enough to book and prepay for a 90-minute deep tissue massage for me, and decided to book one for herself at the same time. The first 45 minutes were spot on. The original masseuse found the knots in my back, neck, shoulders, and left hip and went straight to work. But midway through the session, someone else entered the room and took over without warning. First off, her hands were freezing. Second, she was completely worthless--zero pressure, no deep tissue work at all, just loads of oil and light rubbing. She "worked" on my right leg, but did absolutely nothing to address the muscle tension. By the end of the session, I was drenched in oil and literally walking with a limp because my left leg had been properly massaged by the first person, but my right leg received zero actual treatment. To make matters worse, when my girlfriend (who had the same masseuse for her entire session) approached the manager about why my therapist was switched, the manager's excuse was: "Oh, because it was her turn." No apology whatsoever. The manager just casually said, "When he comes back, he can request the full session be with the original masseuse." There will not be a next time. Terrible customer service, zero care for a client in pain, and completely unprofessional management. I would never recommend Thai Spa on Eastern Ave.

Pia is absolutely amazing! She can be gentle, but I'm a bigger dude so she takes no mercy on me…read more Love the hard pressure, the prices which are more than fair, and the welcoming, clean atmosphere here.

Silvia always gives the best massage! I choose the healing…read moremassage and you will feel great. The ocean music background is relaxing.

I love this place!…read more Clean, friendly, and priced well. A great ambiance and I apologize that I wake up in mid-snore. Lots of parking! Only reason I don't have a membership is because it's out of my way. I live in Lake Las Vegas, and this is usually a destination that is planned with intention.

Millie did another exceptional massage. I had asked several questions to determine which style was…read morebest for me and her answers were very clear and detailed. Swedish. Next time I'm booking for 90 minutes. We had a great conversation.

If only I could give 0 stars! I had an appointment for a scalp facial followed by a neuromuscular…read moremassage. I drove many hours to get back in town in time for the appointment and was then contacted 15 minutes before my appointment to say the aesthetician was running late. Instead of bumping my appointment to 15 minutes later (I still have a buffer between the 2 appointments) and pushing back the aestheticians later appointments they cancelled my scalp facial so the next appointment wouldn't be delayed by 15 minutes. Terrible customer service. And the receptionist wasn't friendly at all. She acted like she didn't want to be there and wasn't apologetic. I would not recommend this place especially if like me you work hard and need to relax.

She provides a wonderful relaxing massage. Very soothing strokes or really deep advanced…read moreneuromuscular work if you need it. You could find a less expensive massage somewhere but you really do get what you pay for in this industry. She's a top-tier therapist. I highly recommend her.