Let me set the scenario...I was ready to walk away from T-Mobile, and switch carriers, due to very…read morepoor reception service within my own house! Seriously, I would have to walk outside, stand under the overhang on my garage, to receive a spotty signal at best! So I out phone shopping I went. After stopping at 3 different carrier/competitor stores...I stopped here, at a new T-Mobile store, located in Garden City, on Middlebelt & Cherry Hill Rd. To see if I was contractually obligated to anything with T-Mobile. I didn't think I was? But I wanted confirmation too. So I walked in, and was immediately greeted by the staff working there. I explained that I was a life long T-Mobile customer, and that I was considering changing carrier service, due to poor reception, and my phone being a POS too. (Phone was my fault, as I owned a Blackview phone, not a T-Mobile endorsed phone). Reception was bad at my house, even for friends that would stop by too. Romario (store Manager), was very understanding to my situation, and said..."Let's see what we can do!" He looked up my file history, to see what changes could be made, and if I could get any new phone deals? He made positive changes to my plan, that saved me money. He offered me a new Samsung A20 that was on sale (which I Love!! Great phone so far!), with free financing payments of $10 a mo. And best of all...he offered me a Cell Signal Booster, that would work off of my Internet surfboard, that I could try out in my house, to increase the reception signal. *This booster is a game changer!! Unbelievable how well my phone, and my wife's phone, work now! I have Zero Issues now. And best of all...I don't have to go outside, to make or receive a phone call!! Romario & his staff there...are just Awesome! Easy to deal with. No pressure. No hype. Best of all...No BS!! They truly want to help you out. Romario, single handily, and honestly saved T-Mobile from losing a customer! He really did! Romario...thank you for being very professional, honest, and providing Great Customer Service too! 5 Stars to you and your staff at this T-Mobile store!! Thank you.

From the owner: Visit the T-Mobile store in Garden City and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 107 Middlebelt Rd. can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

My phone went completely slammed to where i couldn't use the phone anymore. Joshua helped me soon…read moreas i enter the store and help me with all the questions, I asked, and had answer for them and set my phone up for me and gave me great advice on the phone and charger that i needed and gave me great treats for my phone (charger pad, phone case, and more) Please go there everyone is cool and respectful and make sure they can help as much as they can for you to keep a smile on your face!

Really enjoyed abdul's service. Very generous and professional. Glad to switch to AT&T!read more

Sales rep lied several times to sell me things I didn't authorize. I came in to swap a phone and…read morealong with the phone he brought a screen guard and I asked for the price of it he told me it freely came with the device, I later had to go through the purchase details to find that the screen guard was $51 and only then did he remove it from the charge. I also made it clear I didn't want protection 360 but he still added it anyway and I also found it when I had to read the purchase details myself, I asked him to take it off as well but he refused saying he couldn't do it and I had to wait 30 minutes to ask someone else to help me and they instantly removed it.

I have been a T-Mobile customer for 20 years, and today I had the best experience at this location…read more My Mobile expert was Lorrie O. She was kind, caring, knowledgeable. She made my experience flawless. Lovely experience would highly recommend!

Wow! What a great…read moreplace...don't go anywhere else...Nassar replaced my hard drive and I was in and out in four hours...this also included Nassar answering my barrage of questions...I thought the price was really reasonable. Patrick W.

Honest and professional. Gave me several options on repairing my laptop. Repaired my laptop…read morewithin one day. I am recommending them to anyone that I know. They were able to save all of my data and my laptop runs faster now too.