Let me set the scenario...I was ready to walk away from T-Mobile, and switch carriers, due to very…read morepoor reception service within my own house! Seriously, I would have to walk outside, stand under the overhang on my garage, to receive a spotty signal at best! So I out phone shopping I went. After stopping at 3 different carrier/competitor stores...I stopped here, at a new T-Mobile store, located in Garden City, on Middlebelt & Cherry Hill Rd. To see if I was contractually obligated to anything with T-Mobile. I didn't think I was? But I wanted confirmation too. So I walked in, and was immediately greeted by the staff working there. I explained that I was a life long T-Mobile customer, and that I was considering changing carrier service, due to poor reception, and my phone being a POS too. (Phone was my fault, as I owned a Blackview phone, not a T-Mobile endorsed phone). Reception was bad at my house, even for friends that would stop by too. Romario (store Manager), was very understanding to my situation, and said..."Let's see what we can do!" He looked up my file history, to see what changes could be made, and if I could get any new phone deals? He made positive changes to my plan, that saved me money. He offered me a new Samsung A20 that was on sale (which I Love!! Great phone so far!), with free financing payments of $10 a mo. And best of all...he offered me a Cell Signal Booster, that would work off of my Internet surfboard, that I could try out in my house, to increase the reception signal. *This booster is a game changer!! Unbelievable how well my phone, and my wife's phone, work now! I have Zero Issues now. And best of all...I don't have to go outside, to make or receive a phone call!! Romario & his staff there...are just Awesome! Easy to deal with. No pressure. No hype. Best of all...No BS!! They truly want to help you out. Romario, single handily, and honestly saved T-Mobile from losing a customer! He really did! Romario...thank you for being very professional, honest, and providing Great Customer Service too! 5 Stars to you and your staff at this T-Mobile store!! Thank you.

From the owner: Visit the T-Mobile store in Garden City and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 107 Middlebelt Rd. can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.