Very helpful fixed my phone fast wonderful service if I have any problems with a phone or iPad I…read morewould go back

excellent customer service ! great knowledge of phones helped with claim ' amazing Alex was amazing…read moredefinitely go see him for Any of your repair needs Jamie Tindall

I am not sure what the hell is going on with Best Buy, this review is actually for the website…read more Since I can't find it on Yelp, I decided to locate the store that my order was to be delivered from and that is the Westland, MI 48185 store. On Sunday Feb. 8th, 2025 I ordered a 2TB Crucial External SSD for a total of $116.59 with a promise delivery date of the next day Sunday February. 9th, 2025 Sunday came and went no order. I contacted them on the 10th to find out what happened to my order and as always they cut and paste from a script, telling oh how important they know my order is and that they understand my frustrations as they are Best Buy customers too. Bull Shit! As I told the agent that since they did not deliver the SSD on the day it was supposed to be delivered. I wanted to cancel the order and be provided a refund. The same bull shit from the agent let me look into it see what I can do. After all that time they continue to come back and say oh we have good news your order is packaged and waiting for carrier to pick up. Nothing pisses me off more than someone not paying attention nor caring enough to see that I have already told them I don't want the product now because they failed to deliver the item. (this was a birthday gift) The same stupid excuse we cannot cancel the order because its list as being shipped, but yet they never ship the item, Monday came and went, Tuesday, Wednesday, Thursday, Friday, Saturday and it still has not left the store. But Best Buy thinks it can hold onto the order NOT ship it and not cancel the order. Federal and State laws require an online and retail store to provide the customer the option of Cancellation and refund of the order if they cannot meet the deadline, this does not mean that Best Buy can continue to move back the deadline as they please they missed the promise delivery date and refuse to cancel the order. I am on here to warn people of Best Buy's unethical practices and if you can avoid shopping there I highly recommend you go else where for you electronics. I have been a Best Buy customer for over 20 years and this is hoe they treat their loyal customers. So, I was forced to file charge back through my bank. I wrote to the BBB, FTC and Best Buy Corporate! I will never recommend nor every purchase anything from Best Buy!

My best buy credit card information was stolen from this location, and used at a Best Buy in Flint…read morefor $850. I only used the bestbuy app to purchase items for in store pickup for Christmas. Shady employees here. Police report has been filed.

My phone's digitizer finally broke, so I was in the market for a new phone. Called around, and was…read moreimpressed by the tech-savvy sense I got even from the initial call. The owner (?) was knowledgeable about their stock and quoted me prices that matched exactly what I was looking for -- more than fair. When I visited them, they were super friendly and helpful, and I quickly found what I wanted, and was able to check its battery life and unlocked status, examine the body for any damage, and verify that it was in excellent shape with OEM parts. What's more, they included some OEM accessories and phone protection which really made this feel like a superb deal and experience. I would 100% go to them again for tech needs.

From the owner: we’re dedicated to providing fast, affordable, and reliable phone and tablet repair services that…read morecustomers can trust. Specializing in all major brands, including Apple, Samsung, Google, and more, our experienced technicians use only high-quality parts to ensure lasting results. Whether you need a screen replacement, battery repair, water damage restoration, or software troubleshooting, we’ve got you covered. What sets us apart is our commitment to customer convenience and satisfaction. Most repairs are completed the same day—many while you wait—so you can stay connected without unnecessary delays. Our transparent pricing means no hidden fees, and we take the time to explain every step of the process. Beyond repairs, we focus on building trust and long-term relationships. We offer personalized advice to help you maintain your device and avoid future issues. Conveniently located in [Your Location], our welcoming atmosphere and professional team make every visit seamless. we understand how important your devices are to your daily life. That’s why we go above and beyond to provide not only exceptional service but also peace of mind. When it comes to keeping your devices running like new, we’re the name you can count on.

Honest and professional. Gave me several options on repairing my laptop. Repaired my laptop…read morewithin one day. I am recommending them to anyone that I know. They were able to save all of my data and my laptop runs faster now too.

there are two men working in the always alone they take your computer and say they can't fix it…read moreand sell you another one that little while later they say they fix and then don't call you weeks at a time when you go into the store to pick it up as a single white female these two big males bullied me out of the store, calling me offensive names, calling me all kinds of things and until I got into my car and left, I would not suggest this business for anyone

Went today with my mom and the service was nice i left with a new phone! Adam was the one that…read morehelped us he was very helpful.

terrible customer service store avoid at all costs go to.the one by kroger so much better customer…read moreservice. the workers here including their manager are super rude. 15 years with tmobile never i paid for setting up and transfer data from one phone to another one they charge 50$ pathetic and on top of that you get charged upgrade fee of 40$

Let me preface this review by saying that I gave this establishment a 1 only because I can't…read morefigure out how to not even give a . I will also state that I know this is a first world problem and that it has to do with my drone (which at the end of the day is a toy). In early August 2025 my drone had a crash. There were some repairs that were going to need to be done and right before I shipped my drone to Florida for a repair I came across MXT in Westland. Very excited that I wouldn't have to send it out of state, I dropped the drone off. I paid initially for an assessment and was assured this fix would be no big deal and they should only need it for at max two weeks. I of course was very relieved thinking I'd have plenty of time this fall to fly it. Let me just say, I just received it through the mail yesterday, more than two months after I initially dropped it off. Two weeks and two months are two totally different amounts of time. If I would have been told two months from the start it would have been a totally different story. I was patient for the first couple weeks and gave the benefit of the doubt in every excuse/reason before I started inquiring for the status after not hearing anything. Once I started making contact to try and get updates, I was told they had just received the new shell and that they had been sent the wrong one. I was given excuse after excuse and reason after reason why it hadn't been completed yet. After being assured it was complete and being packaged for sending out, it was then that they realized a landing gear was partially broke. I was called and asked if I wanted that to be fixed. I reiterated at this point that I want the drone repaired and as close to brand new as they could get it. I was assured that wouldn't be a problem and should just be a couple extra days. Couple days go by and no word. I call and find out the guy who fixes the drones was gone out of town and when he gets back he will be fixing it. Another week or so goes by and supposedly that had been fixed now and the only issue was when it was getting packed up for shipping (mind you I never even gave them my address because I was going to be picking it up) they found another cracked area at the base of one of the arms. Again I was asked if I wanted that fixed or just leave it to which of course I reiterated again I want everything fixed. They were going to do that and then it would be sent. I proceeded to contact this business probably 8-10 more times with verbal phone contact to have been told it was shipped and I would be receiving the tracking info. Only problem, I never gave them my address like I said because I was going to be picking it up. Oddly enough if you can believe this, one of the times I called to ask again for the tracking info I was told it got returned because of insufficient address details. You think? That's because they didn't have a clue what my address was because they had never asked me for it. I think after as many attempts as I had made (after not having my drone for two months) to find out what was going on with my drone, the owner finally shipped it USPS and sent me a tracking receipt. Of course I was excited by this point knowing that I had been told that everything had been repaired and was as close to brand new as they could make it. I received the drone and opened it up to basically find that 1.) the landing gear never got replaced and 2.) the cracked piece by the arm that had been discovered and was going to be fixed never got fixed. I attempted to call MXT and to as kindly as I could figure out what was going on in the midst of my major disappointment. The fact that it never got fixed wasn't the owners fault, he "thought" the work got done. I let him know that wasn't acceptable and he continued to push the blame on "the drone repair guy." If you own a business and you are the one who accepts an item for repair and you have your business' name on it, you better hold your people that you farm these jobs out to accountable and should inspect every job to ensure it's completion and operation before it goes back to the owner. I'm no fool and wasn't born yesterday. I know the reason why they wanted to ship it to me was so I wasn't standing in their "store" when I discovered that after more than two months the drone was not repaired. If I would have driven down to Westland to pick this up to then figure out that I was being lied to all along the way, I would have been even more disappointed, so thank you for sparing me that experience. I probably should have trusted my gut from the moment I pulled into the parking lot of this establishment. I should have never let this go on for more than two months only two still now be left with a drone that isn't repaired. No one enjoys being dragged through the mud or put through the wringer. I didn't need to be lied to and didn't need this level of dishonesty and then to have been hung up on twice when I called to voice my frustratio

Great service and great price. Very knowledgeable and fixed my Samsung s23 ultra charging port…read morewithin a few hours. Highly recommend

My phone was completely trashed and I had no hope of ever being able to use it again - until I…read morebrought it here. For only about $150 they replaced my phone screen, LCD, and battery in my phone, making it almost good as new! The service was speedy and the girl behind the desk was very kind! You are also given a 30 day warranty with any repair you have done!!! It's the best deal around and I would recommend it to anyone in need of phone repair!! Once again I had to have my phone repaired and Ryan took care of me right away! A wire in my phone had popped loose and he fixed it for me. I have nothing but good things to say about the service here!

Adam was very generous and professional! Got my camera and glens fixed and cleaned my phone for the…read moreright price all under 4hrs! Very satisfied!

I went here on July 4th 2025 to fix my hdmi port on my Ps5 and left with it unfixed! And water…read moredamage, on top of that the welding was terrible and there were screws missing and the screws were stripped! I'll never go here again, if you want your devices to live do not bring them here!

They use cheap fake products. Don't come here , phone screen was glitching and acting dumb. Tried…read moreto come in to see if they can do anything and they wouldn't.

Both Kyle and Andre at the new Canton location helped me problem solve with my new iPhone. They…read morewere most helpful and patient with me. I recommend the store to any Verizon customers.

There comes a time in life, when we need to upgrade our smartphones to something new and exciting…read more For those of us who prefer Apple over Androids, life is sometimes easier. However, visiting your local cell phone store can either be a nightmare from hades or the best experience ever. For myself, it was the latter of the two. Megan, and the staff at this store were absolutely amazing. Megan, came out and asked how she could help me, and I explained that I wanted to upgrade to the new iPhone 15. She was able to pull up my old account information, and she even gave me the best unlimited plan that Verizon current has. Now I can visit neighboring Canada to visit family members and not worry about roaming charges. Likewise, I can now also send text messages to friends in Mexico City and Toronto without any fees. That being said, the staff at this store made my changeover absolutely effortless, transferred all of my data and contacts to the new phone in 20 minutes. The part I liked the best is how Megan, and the guy who set-up my new phone, took their time and explained to me all the ins and outs of my new plan. This was great customer service all the way. I highly recommend this corporate store over any local dealers.