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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (8 reviews)

    I thought my phone was beyond repair and they fixed it. The customer service was excellent and the…read morephone repair was fast . Quality and speed is hard to find, shop here!

    Do you love and NEED your phone?? Then DO NOT GO HERE! My phone worked perfectly UNTIL I brought it…read morehere. Let me explain... I brought my iPhone 13 Pro Max in for a new battery replacement. I brought it in on Sunday April 19. I picked it up before closing and began to charge it. The phone immediately began restarting itself LITERALLY every two minutes. It was impossible to use. I took the phone back Monday April 20 and the store was closed for repairs. They left no way of contacting anyone in the store and their phone line just hung up on me like it was after hours, when I called. I had to call corporate because I had no idea what to do and my phone NOW wasn't working correctly at all. So by Wednesday of that week, I get a call from corporate who asks if I can drive an hour+ and back from their Birmingham store because apparently the Tuscaloosa store flooded, so it was closed indefinitely. I obviously had no choice, so I go to Birmingham only to have the very same result. I had given my phone, in Tuscaloosa, to an employee named Hunter who worked on my phone there. The person in Birmingham said since it was still restarting itself after another battery change, they might have destroyed the motherboard and I should contact Hunter to get my original battery back in order to see if it fixed the problem. However, my original battery was destroyed because they had the box of returns on the floor, instead of on a counter or something, so again I'm screwed by this company! I took it back once they reopened and explained everything that had transpired ONLY to have the clown behind the desk tell me, "There's nothing we can do about it!" A big FU at the end of it. Well upon searching for a newer phone, I took it out of the military grade, shock proof case for the first time since I placed it in the case. And in doing so, I noticed they dropped my phone, while out of the case, and SHATTERED it!!! It has NEVER been out of that case until they opened it to replace the battery. And they didn't have the class, professionalism or plain decency to tell me they dropped it when trying to repair it!! I added pictures to document. So not only did they destroy the motherboard, but they shattered the back of my phone.... And all I wanted was a battery changed! I was without my phone for two weeks dealing with this! Save yourself some money and headaches!!! I wouldn't bring my keyboard to be dusted at this clown establishment! UbreakIfix is more like Ibreak and you eat!! That's what it turned out to be for me. And cost me to HAVE to buy a new phone!! BEWARE!!!

    AT&T Store

    AT&T Store

    (3 reviews)

    Nothing but great things to say about the folks at this store. Very friendly and helpful, and their…read moreability to manage a large influx of customers on the new iPhone release day was impressive! Angel was very quick getting my new phone and plan set up and was able to multi task like a pro. Store manager was out and about helping everyone and it was overall a very impressive experience!

    I came in and knew exactly what I wanted, I needed a new phone and needed to switch over from…read moreterrible T-mobile to AT&T. I happened to go to the sister location at Bonita Lakes but y'all own both and Jalonda works at both. I got the text survey but accidentally deleted it. I just needed to write a review and say that Jalonda was AMAZING! I told her I was in a hurry and she worked so fast, answered every questions I had and got me in/out SO fast. I really have never seen someone move at such a pace that they didn't make any mistakes. Jalonda assured me that moving quickly was her pace of work anyways and that it was!! I appreciate everything Jalonda did for me, she was the best customer service I have ever received. She told me all of the promotions, discounts, helped me find a case, a pop socket and got me more than I expected on my trade in! I will forever come to Jalonda for any issues, I will always ask for her cause she was insanely good at her job, was extremely knowledgeable and worked so diligently! She really cares about her job and making her customers happy. She deserves a HUGE bonus or raise!!! Thank you so much again, Jalonda! You are so amazing, hope to see you soon!!

    Mobile World - mobilephonerepair - Updated May 2026

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