Do you love and NEED your phone?? Then DO NOT GO HERE! My phone worked perfectly UNTIL I brought it here. Let me explain... I brought my iPhone 13 Pro Max in for a new battery replacement. I brought it in on Sunday April 19. I picked it up before closing and began to charge it. The phone immediately began restarting itself LITERALLY every two minutes. It was impossible to use. I took the phone back Monday April 20 and the store was closed for repairs. They left no way of contacting anyone in the store and their phone line just hung up on me like it was after hours, when I called. I had to call corporate because I had no idea what to do and my phone NOW wasn't working correctly at all. So by Wednesday of that week, I get a call from corporate who asks if I can drive an hour+ and back from their Birmingham store because apparently the Tuscaloosa store flooded, so it was closed indefinitely. I obviously had no choice, so I go to Birmingham only to have the very same result. I had given my phone, in Tuscaloosa, to an employee named Hunter who worked on my phone there. The person in Birmingham said since it was still restarting itself after another battery change, they might have destroyed the motherboard and I should contact Hunter to get my original battery back in order to see if it fixed the problem. However, my original battery was destroyed because they had the box of returns on the floor, instead of on a counter or something, so again I'm screwed by this company! I took it back once they reopened and explained everything that had transpired ONLY to have the clown behind the desk tell me, "There's nothing we can do about it!" A big FU at the end of it. Well upon searching for a newer phone, I took it out of the military grade, shock proof case for the first time since I placed it in the case. And in doing so, I noticed they dropped my phone, while out of the case, and SHATTERED it!!! It has NEVER been out of that case until they opened it to replace the battery. And they didn't have the class, professionalism or plain decency to tell me they dropped it when trying to repair it!! I added pictures to document. So not only did they destroy the motherboard, but they shattered the back of my phone.... And all I wanted was a battery changed! I was without my phone for two weeks dealing with this! Save yourself some money and headaches!!! I wouldn't bring my keyboard to be dusted at this clown establishment! UbreakIfix is more like Ibreak and you eat!! That's what it turned out to be for me. And cost me to HAVE to buy a new phone!! BEWARE!!! read more

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This has been the worst experience I've had with a repair shop. They rushed to fix my iPad after failing to meet the original turnaround time, and the glass was never properly sealed. This led to further damage that they're now claiming is my fault, even though I never dropped the device. It's clear the technicians lack proper skill and don't stand behind their work. I'm now out $200 for a poor repair. I would not recommend this location and will actively discourage others from doing business with them. Tuscaloosa location on 15th Street read more

Definitely not. Broke our machine. Thankfully after we contacted Asurion Corporate, they dug into the situation & stepped in and had that store replace it. Sadly our machine was one month old when we gave to them to merely replace a USB port in our Xbox one & when we got it finally back, broken, it was about 3 months old. Also, instead of a new machine like we had & they broke, we got a refurbished one after a lengthy "battle." The young lady at the front desk is friendly, but I do NOT recommend anyone take anything of value up there to be repaired. Not only do they take a month or more to fix (they had ours twice bc they broke it) they don't willingly replace it when they break it. Read reviews on this store, here and Google and you'll see for yourself. You've been warned. We will never use them again. read more

I thought my phone was beyond repair and they fixed it. The customer service was excellent and the phone repair was fast . Quality and speed is hard to find, shop here! read more

The service was totally unacceptable! brought my tablet in for repair stating my touch screen wasn't working. came back after being texted that it was ready. walked in the door and requested my tablet. good thing I checked it right there, it still didn't work. was told that the person who performed that work was not in and they would re-look at. after 3+ weeks of waiting (btw I texted the number that texted me about being ready) I was able to get to the store and, oh we can't fix it! What a sorry excuse. read more

Brought in my pc for a free diagnosis test and was told on multiple occasions that that it would only take a day, which ended up being a month. When my PC was finally "finished" I was told that she did the best they could and they did not have the resources to do a test in which they consider free. The worst service I have ever had in my life and useless. read more

My daughter shattered our iPad screen right when I needed it the most for work! I took it to this place and it was fixed within a matter of hours! So quick and easy! Definitely recommend if you're needing something done quickly and efficiently. Very fairly priced as well! read more

The awesome guys at this location, were by far the best that I have ever come in contact with. I called on the way home, and told them about my iPad not working. So they told me to bring it in, and within 5 minutes they diagnosed and fixed the issue. So if you have any kind of issues with electronics, my suggestion is to come see these guys! I wish I could give them a 100 stars on this review! read more