They were quick to fix my window! I so appreciated the quick service, they were able to schedule me just a couple days out which was a blessing. I dropped my car off and walked to Sunrise Breakfast Shoppe. A few minutes after I finished my breakfast I received the call that it was ready for pickup. I couldn't tell my side window was ever broken. Months later and it still works perfectly. I really wish they did small windshield repairs too -- I have a few chips that I wanted done at the same time but they don't offer the service. read more

I absolutely HATED this entire experience. This was by far the worst experience I've ever had with a business!! What made it so bad wasn't simply that it took nearly FIVE MONTHS to get the windshield replaced. It was how Coastal Glass handled the entire process and how I was treated as a customer. They were rude and unprofessional! I have a Corvette Grand Sport and specifically wanted an OEM GM windshield. I originally started the claim with another glass company, but the OEM authorization became tied up in delays. Coastal told me they could obtain the OEM glass through my existing insurance claim without me having to pay anything out of pocket, so I moved the job to them. At the time, I thought I had finally found the right company. I was wrong. When Coastal first told me my OEM windshield had arrived, I drove approximately 20 miles to their shop. Because of the type of car I own and how long I had already waited, I wanted to see the windshield and inspect my car before the work began. Instead of making me feel comfortable about entrusting my vehicle to them, the owner Kate seemed irritated that I wanted to take pictures of my own car and see the glass before installation. They eventually brought the windshield out, and then discovered there was a defect and couldn't install it. I had made the trip for nothing. After that experience, I made what I thought was an extremely reasonable request: please fully inspect the next windshield before calling me to drive all the way back to the shop. Kate's reaction to that request was astonishing. She became upset about me questioning their process and actually told me that she didn't want my business and that I should find another installer. I had already been waiting months at that point and did not want to start this insurance/OEM process all over again with another company, so I had to swallow my frustration and try to smooth things over just so I could finally get this nightmare over with. Weeks later, I was called back because another windshield had arrived. I drove there again, inspected the glass again, and this time one of their own technicians identified another defect. Once again, no installation. Once again, another windshield had to be ordered. At that point I was furious, but considering my previous interaction with Kate, and how fragile it seems she is when it comes to a customer who asks questions, I didn't even feel comfortable expressing my frustration because I was concerned that she would refuse the job altogether. Finally, another OEM windshield arrived and was installed on August 27. But they didn't even tape the glass down. I have not had any issues as of 4 days later But getting the final result does not erase the experience. As A customer--particularly one entrusting a company with a vehicle they care deeply about--I should be able to ask questions, photograph my own vehicle, inspect a replacement part before installation, and ask that a replacement part be checked before making another unnecessary trip without being made to feel like a nuisance. I never expected Coastal to control manufacturer defects or backorders. But I did expect them to set realistic expectations and have some knowledge. Also, I expected communication, organization, professionalism and some understanding of why a customer would become concerned after repeated problems. Instead, I often felt like my questions were an inconvenience to them. And Having the owner actually tell me she didn't want my business was what did it for me! This company doesn't understand customer appreciation. So in summary Five months, Multiple OEM windshields, Multiple unnecessary trips. An owner who told me she didn't want my business. And a customer who ultimately felt like he had to stop asking questions just to make sure the company would finish the job. That's why, despite eventually receiving the windshield I wanted, I cannot recommend Coastal Glass. The problem wasn't simply what went wrong. It was how they treated me when things went wrong. They didn't seem concerned, prepared or knowledgeable as to WHY this was happening. and they were VERY unprofessional in handling it !This is by far the WORST business I've ever dealt with read more

Absolutely incredible service! Chris pointed out to me the previous issues with the installation, and cheaper than Safe Lite! True professionals that went above and beyond! Thank you! read more

Top notch work quality, professional and quick. If you need to have a windshield replaced don't ever go to Safelite, here they will do it correctly. read more

I had a windshield replaced and they had competitive pricing, great availability quick service, and did an exceptional job installing the windshield. I highly recommend Coastal Glass! read more

locally owned business. Ms Andrea is awesome, super friendly and efficient. Their shop does excellent work.

Called around for quotes to replace Toyota Sienna windshield, this place was the best deal by far, over $100 less than a national brand that comes to your house. Only open 8-5 weekdays, would be nice if they were open Saturdays. However, great experience and CHEAP!!! In a good way. read more

My husband mistakenly thought the kayak would fit perfectly in my car. Well, Coastal Glass came to my rescue. Rachel was so helpful with her quote and I was happy it was comparable to a few others. I chose Coastal because A friend recommended them, the price was right, and they are local. Support local business right ! Ronnie came out to my work to install my new windshield and he was very polite and fast. I am very happy. Thanks again! read more

We had our windshield replaced at Coastal Glass a little over a year ago and the the mirror came unglued and fell off. I took it back and they said I must have kicked it. I am a 53 year old woman, I assure you my leg doesn't go that high. They said I need a new windshield and they could sell it to me at the same $327 as before. I asked if the glass could have been defective or any type of warranty, they said no. I went to Glass Doctor they did it for $100 less and in a couple of hours! read more

Received great service from Andrea and Rachael at Coastal Glass. The windshield on our 2016 Jaguar XF got cracked. Due to delivery and inventory delays it took a week or two but they kept us updated each step of the way, Chris did a wonderful job on the installation. Coastal Glass was easy to work with and made the windshield replacement procedure as easy as possible! We highly recommend them for any window issues. read more

I called the company in order to get some information on a windshield for my car 2022 sonata. The lady I did speak with did some research to look for my windshield she stated that my current windshield wasn't able to be found l, but I could get a 2021 glass which was ok with me. Well my insurance took forever on their side to do what they needed to do for my to get my windshield fixed. Well I call back today to go ahead and see if I am able to get my windshield replaced and whoever answered the phone informed me they couldn't replace my windshield because and I quote "she doesn't want to do the research to figure out how to replace my windshield" like come on. You are a Glass business but hey thanks for nothing. read more

Outstanding service!. a rock was thrown through the drivers side window of our RV the night we were supposed to go on vacation. No one in our area could touch it for days. Coastal glass gave us an immediate appointment, and waited because we could not get there in time. the installer was professional and did a great job. You will get my next window replacement. read more

I made trip up from NC because of the friendly attitude and excellent customer service they provide! I highly recommend these folks for your auto glass needs. read more

Called multiple places around tidewater area, Coastal Glass was one of the cheapest estimates. The ladies in the front were extremely nice, install was quick, and the finish product is awesome. I'd bring any of my vehicles back up there or refer anyone that needs glass repair to coastal glass read more